1. The document provides guidance on writing different types of letters, including routine letters, letters conveying unpleasant news, and letters responding to requests. 2. It discusses organizing letters in a deductive or inductive sequence and emphasizes starting with the main point or good news first to put the reader in a positive mindset. 3. For letters conveying unpleasant news, it recommends using an inductive sequence to introduce the subject neutrally before presenting reasons for refusal, and closing on a positive note to move the discussion forward.

1. Writing Skills - Letter Writing

3. Writing Routine & Pleasant Letter

4. Understand Your Audience/Readers

17. Favorable Response to a Routine Request. Many people say “yes” thoughtlessly 1. Shows sincere interest in the request and the person. 2. Provides specific answers and guidelines. 3 . Provides additional helpful information.

18. Writing about the Unpleasant