–Bersin by Deloitte 7 Ways Soft-Skills Power Organizational Performance

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance How soft-skills power organizational performance

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Rusty Lindquist VP Strategic HR Insights BambooHR Michelle Reed Chief Marketing Officer SkillSurvey

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance 18th Century 19th Century 20th Century 21st Century Agricultural Age (farmers) Industrial Age (factory workers) Information Age (knowledge workers) Conceptual Age (creators and empathizers) Affluence Technology Globalization High Low Abundance Automation Asia Dan Pink A Whole New Mind

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Hard Skills Skills that are learned to perform a specific job function and are more easily identifiable and quantifiable. Mostly about “what you know” VS Soft Skills Skills that are less tangible, and more associated with one’s traits or personality, that determine how we interact. Mostly about “how you act”.

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance EQ Emotional intelligence (EQ) is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. Travis Bradberry Author, Emotional Intelligence 2.0

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft Skills: What are they?

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft Skills: An Economic Necessity

–Ram Charan Best-selling Author, World-renowned Business Advisor

–Bersin by Deloitte

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance According to CareerBuilder: 77% of employers believe that soft skills are just as important as hard skills. Almost 20% said they were more important than hard skills.

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Studies have shown that a high emotional quotient (or EQ) boosts career success, entrepreneurial potential, leadership talent, health, relationship satisfaction, humor, and happiness. It is also the best antidote to work stress and it matters in every job — because all jobs involve dealing with people, and people with higher EQ are more rewarding to deal with. -HBR

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft Skills: Cultural Fit

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Following a national survey of job seekers and HR professionals, 43% said that “cultural fit” was the single most important determining factor when making a new hire. “The Multi-Generational Job Search” -Millennial Branding & Beyond.com

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Hiring Managers Want More * Source: CareerBuilder Flexible 51% Self Motivated 66% Strong Work Ethic 73%Dependable 73% Positive Attitude 72% Team-Oriented 60% Organized 57% Works Well Under Pressure 57% Effective Communicator 56% Confident 46%

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Resign Yourself to This Reality 46% of newly hired employees will fail within 18 months * Source: “Hire for Attitude” Forbes, January 23, 2012 † Source: “Hiring for attitude: Research & tools to skyrocket your success rate” Mark Murphy, Leadership IQ, 2012 89% for lack of soft skills – such as professionalism or ability to get along with others

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Hiring Well is Hard This has probably happened to you before… Person appears perfect…  dressed well  great answers  a sense of confidence You hire him in your organization …. …and he poisons it

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance • And you inevitably end up saying… …the thing is, he interviewed really well. Hiring Well is HARD

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance “Over 50% of candidates lie on resumes…” Steven D. Levitt – co-author “Freakonomics” What Went Wrong? - Resumes

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance “81% of people lied about themselves during job interviews…” Brent Weiss & Robert Feldman, U Mass What Went Wrong? - Resumes - Interviews

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance “Research consistently demonstrates that candidates are able to fake personality measures …” International Journal of Selection and Assessment What Went Wrong? - Resumes - Interviews - Self-Assessments “Cognitive ability tests have a high adverse impact for minorities…” SHRM Foundation’s Effective Practice Guidelines

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance “Soft Skills” proficiency: the truest predictors of success

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Professionalism Interpersonal Skills Problem Solving and Adaptability Personal Value Commitment Managing Others Leadership True Predictors of Success Proficiency in a short list of competency areas, which focus on soft skills, are the true predictors of success in almost every job.

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Professionalism It’s the “price of entry” and consists of a wide variety of behaviors and skills. Some apply to jobs across the board: - Dependability - Following instructions - Work ethic

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Professionalism Chemical Engineer - Develop and implement comprehensive safety procedures for workers who handle chemicals and operate equipment - Ensure compliance with all relevant safety and environmental regulations (e.g., follow all rules for disposal of hazardous materials Sales Professional - Accurately prepare customer orders, proposals, presentations and out-ward facing communications to customers - Consistently meet or exceed sales goals - Comprehend the sales cycle and follow best practices throughout the entire process

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Interpersonal Skills Having interpersonal skills like the following will make a candidate far more likely to succeed: - Listening - Relationship-building - Collaboration

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Interpersonal Skills Housekeeper - Provide a high level of service to all guests - Remain calm and helpful when handling complains from guests Registered Nurse - Provide others with personal assistance, medical attention, and emotional support in a caring and compassionate manner - Listen carefully to patients and co-workers, taking time to understand and ask appropriate questions without interrupting

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Every job essentially requires the ability to assess and analyze issues as well as adaptability to changing conditions: - Analyzing and summarizing information - Making decisions - Adapting to change If you can determine problem solving and adaptability of a candidate based upon the challenges of a specific job, you will get insight into the candidate’s likely success in your organization. Problem Solving and Adaptability

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Problem Solving and Adaptability Help Desk Support - Remain flexible and adapt to variety on the job (e.g., effectively handle unexpected situations and changing conditions) - Handle multiple projects effectively in a fast-paced environment Payroll Clerk - Make high-quality decisions based upon facts and business priorities - Know when to escalate issues to manager in order to ensure prompt resolution to problems

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Personal Value Commitment A candidate’s commitment to values and ethics is a key driver of your own risk exposure. It’s important to know to what degree and applicant possesses: - Integrity - Respect for others - Adherence to standards and policies There are positions that provide employees with access to sensitive personal, financial or security data.

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Personal Value Commitment Graphic Artist - Ensure that all aspects of a project meet or exceed industry standards - Act with ethics and integrity, maintaining confidentiality and privacy of client and company information Controller - Act with ethics and integrity, ensuring that the organization’s financial activities and records meet or exceed accounting standards - Maintain confidentiality and privacy of company and client information

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Hiring Someone to Be in a Position of Power? If so, you’re probably going to need to understand two additional competencies and apply them to determine job success.

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Managing Others While many jobs clearly demand management skills, many others will call on them at times. Skills needed include: - Selecting and retaining talent - Leading a team - Holding others accountable

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Leadership The truly high profile positions call for an even larger set of competencies. Skills needed include: - Setting direction - Managing change - Motivating others

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Leadership Chief Financial Officer - Work with the executive team to develop short and long-term financial plans, objectives, policies and actions - Serve as a trusted advisor to the President and others on challenging solutions Chief Information Officer - Act as a catalyst, communicating the need for change and inspiring action - Create the vision to master information technology as a competitive tool

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Professionalism Interpersonal Skills Problem Solving and Adaptability Personal Value Commitment Managing Others Leadership True Predictors of Success Proficiency in a short list of competency areas, which focus on soft skills, are the true predictors of success in almost every job.

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft skills are important Resumes, interviews, personality assessments

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Feedback related to past work performance is the single best predictor of future job success

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance “When the criterion was academic achievement or job performance, other-ratings yielded predictive validities substantially greater than and incremental to self-ratings.” Connelly & Ones, 2010, p. 1092 “Nothing in the science of prediction and selection beats observing actual performance in an equivalent role.” Peter Cappelli, Director, Center for Human Resources, The Wharton School

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Job Specific Insights from References Better Compliance More Informed Hiring Decisions A Different Approach

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Studies and Published Reports are Proof

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Bottom-Line: Soft Skills Matter

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance While leaders need analytical competencies such as those associated with strategy, finance and all the planning processes, research on Emotional Intelligence suggests it is increasingly the "soft" skills that differentiate those who are highly successful from those who just get by. - “What makes a leader” HBR “

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance What can’t be replaced in any organization imaginable in the future is precisely what seems overlooked today: liberal arts skills, such as creativity, empathy, listening, and vision. These skills, not digital or technological ones, will hold the keys to a company’s future success. And yet companies aren’t hiring for them. This is a problem for today’s digital companies, and it’s only going to get worse. - Tom Perrault, Chief People Officer “

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft-Skills Identification & Hiring

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft-Skills Alignment

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft-Skills Development

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Follow BambooHR and SkillSurvey on social media: bamboohr.com/blog | skillsurvey.com Thank you!

bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Questions? BambooHR Receive a free job posting on our ATS and full HRIS for one week. We will contact everyone within the next few days to set this up. Download our free eBook: Soft Skills, Hard Benefits: Assessing the key predictors of successful hires SkillSurvey

–Bersin by Deloitte 7 Ways Soft-Skills Power Organizational Performance

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–Bersin by Deloitte 7 Ways Soft-Skills Power Organizational Performance

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–Bersin by Deloitte