SMART Performance Objectives slides_FINALV_2.ppt

SMART Performance Objectives
Lesson 1
Introduction

Welcome, Housekeeping, and Agenda
2
Welcome,
Housekeeping,
Logistics
Introduction
Agenda
Participant
Guide

Agenda
3

• Explain the benefits of writing effective
performance objectives
• Define SMART performance objectives and
describe the process of writing them
• Write SMART performance objectives
Course Objectives
After completing this course, you will be able
to do the following:
4

Performance Objectives
• Directly support the Defense Intelligence performance
culture
• Align work with the team, unit, and organizational mission
to drive performance
• Are written using the SMART model
• Are a basis for evaluation of record under DCIPS
• Capture the performance expectations for work during the
performance year
• Are coupled with performance elements when assessing
overall performance
Performance Culture
5

Lesson 2

• What are performance objectives?
Objectives = What + How
• Why are they important?
• How do I know what the objectives should be?
• What does a performance objective look like?
Introduction to Performance Objectives
7

• Drive mission accomplishment
• Identify performance based on Work Category and Work
Level
• Define Successful performance
• Along with performance elements, form the basis for
evaluation of record
Purpose of Performance Objectives
8

1. How does your work fit into the mission and goals for
your team, unit, and organization?
2. How can you identify meaningful quality measures for
results and effect of your accomplishments?
3. How can you group the work you do into “large buckets”
of categories?
Thinking About Your Work
9
Discussion

What does SMART stand for?
Discussion: SMART
10
Discussion

SMART Performance Objectives 11
Specific
Verifiable
Specific
Outcome
Results

Task/Activity
Write Operational
Security (OPSEC)
regulation.
Objective
Prepares written OPSEC
guidance; coordinates
reviews; conducts oversight
inspections to determine
what needs to be protected.
Products will comply with
command standards for
OPSEC integrity.
Example: Specific Result
12

Activity: Specific Component
Un-SMART Specific Performance Objective:
John Smith will analyze imagery data and
catalog trends of activity.
Activity
13

SMART Specific Component:
John Smith will exploit and analyze NTM imagery to
characterize the scope and nature of activity in the ABC
Valley. Mr. Smith will regularly and accurately recognize
imagery signatures and record trends of activity. Mr. Smith
will then apply current and historical analysis to produce
agency Intelligence Reports in response to internal and IC
partner Requests for Information (RFIs).
Activity
14

Measurable
Resources
Value added
to mission
Quantity
Quality
15

Objective: “Specific”
Prepares written OPSEC guidance;
coordinates reviews; conducts
oversight inspections to determine
what needs to be protected.
Products will comply with command
standards for OPSEC integrity.
Objective: “Specific and
Measurable”
Prepares written OPSEC guidance;
coordinates reviews; conducts oversight
inspections to determine what needs to
be protected. Products will comply with
command standards for OPSEC integrity.
Guidance, reviews, and inspections will
be produced/conducted to meet customer
needs as determined by Rating Official
review.
Example: Measurable Result
16

Activity: Measurable Component
Un-SMART Measurable Component:
These reports and any report revisions must
be completed correctly.
Activity
17

SMART Measurable Component:
Reports will be produced IAW agency product guidelines,
policies, and procedures. These reports will also require
limited revision to meet QA standards. Mr. Smith will
ensure that analysis imagery findings meet office mission
needs and satisfy intelligence partners’ requirements.
Activity
18

Achievable
Are there
sufficient
resources? At the
appropriate
work level?
Within
employee
control?
Is it
obtainable?

Example: Achievable Result
Objective: “Specific, Measurable, and Achievable”
Prepares written OPSEC guidance; coordinates reviews;
conducts oversight inspections to determine what needs
to be protected. Products will comply with command
standards for OPSEC integrity. Guidance, reviews, and
inspections will be produced/conducted to meet customer
needs as determined by Rating Official review.
20

Relevant
Why am I
doing this?
Line
of sight
Is it mission
related?

Example: Relevant Result
Objective: “Specific, Measurable, and Relevant”
Prepares written OPSEC guidance; coordinates reviews;
conducts oversight inspections to determine what needs
to be protected. Products will comply with command
standards for OPSEC integrity. Guidance, reviews, and
inspections will be produced/conducted to meet customer
needs as determined by Rating Official review. This
requirement supports the command goal to ensure that
operational security is maintained at the highest levels
across all organizations.
22

Activity: Relevant Component
Un-SMART Relevant Component:
This objective supports the commitment to
the agency’s partnerships.
Activity
23

SMART Relevant Component:
This objective directly supports Strategic Goal #2:
“Advance the contribution of GEOINT to mission outcomes”
as it relates to the higher-level mission to “advance the
GEOINT mission—help win the fight.”
Activity
24

Frequency
Ongoing
work
25
Time-bound
Deadlines

Example: Time-bound Results
Objective: “Specific, Measurable, Achievable, Relevant,
Time-bound”
Prepares written OPSEC guidance; coordinates reviews; conducts
oversight inspections to determine what needs to be protected. Products
will comply with command standards for OPSEC integrity. Guidance,
reviews, and inspections will be produced/conducted to meet customer
needs as determined by Rating Official review. OPSEC inspections will
be conducted in each serviced organization at least once every twelve
calendar months. This requirement supports the command goal to ensure
that operational security is maintained at the highest levels across all
organizations.
26

Activity: Time-bound Component
Un-SMART Time-bound Component:
These reports must be completed on time.
Activity
27

SMART Time-bound Component:
Reports will be produced within established
RFI timelines.
Activity
28

1. Accountability for Results
2. Communication
3. Critical Thinking
4. Engagement and Collaboration
5. Personal Leadership and Integrity (employees) or
Leadership and Integrity (supervisors)
6. Technical Expertise (employees) or Managerial
Proficiency (supervisors)
Performance Elements
29

Are these performance objectives
SMART?
Activity: Analyzing Performance Objectives
30
Activity

• With guidance and supervision, drafts written intelligence
products on assigned topics that meet division analytic
standards and comply with production guidance.
Products will reflect engagement with other analysts and
stakeholders and incorporate their coordinated views.
Intelligence Analyst, GG-09, professional work category,
entry/developmental work level
31
• With guidance and supervision (A), drafts written
intelligence products on assigned topics (S) that meet
division analytic standards (M) and comply with
production guidance (M). Products will reflect
engagement with other analysts and stakeholders (M)
and incorporate their coordinated views.

• Manages the Command Executive staff office, including four
employees. Oversees all administrative support for the Commanding
General so that command/executive functions flow unimpeded by
administrative problems. All admin support functions (including
interactions with CG’s subordinate directors, command budgets, and
public relations) are conducted in a manner that enhances command
group operations. Communications with staff activities are timely,
clear, and appropriate to keep the command group well informed.
Executive Officer, GG-13, supervision/ management work
category, full performance work level
32
• Manages the Command Executive staff office, including four employees (S).
Oversees all administrative support for the Commanding General so that
command/executive functions flow unimpeded by administrative problems
(M). All admin support functions (including interactions with CG’s
subordinate directors, command budgets, and public relations) (S) are
conducted in a manner that enhances command group operations (M).
Communications with staff activities are timely (T), clear, and appropriate (M)
to keep the command group well informed (R).

• Coordinate and integrate work of individuals, functions, or agencies into
comprehensive intelligence product. Produce scheduled and unscheduled
intelligence products such as MIRs, baseline assessments, briefings, and
other written products in appropriate form written to the intended audience.
Interact with customers to understand their needs and meet their
requirements. Comply with web production process and Analytical Tradecraft
SOP where appropriate. Written products are technically correct and meet
the customers’ needs, requiring only minor, cosmetic changes. Establish
timelines with supervisor and/or SME and meet deadlines.
Intelligence Production Specialist, GG-13, Work Category:
Professional, Work Level: Full Performance
33
• Coordinate and integrate work of individuals, functions, or agencies into
comprehensive intelligence product (S). Produce scheduled and
unscheduled intelligence products (S) such as MIRs, baseline assessments,
briefings, and other written products in appropriate form (M) written to the
intended audience (M). Interact with customers to understand their needs
and meet their requirements (S). Comply with web production process (M)
and Analytical Tradecraft SOP where appropriate (M). Written products are
technically correct and meet the customers’ needs (M), requiring only minor,
cosmetic changes (M). Establish timelines with supervisor and/or SME and
meet deadlines (T).

• Performs geospatial analysis using cutting edge, state-of-the-art analytical
techniques to determine needs for changes in agency standards and
specifications. Analysis covers new and unique situations to solve novel or
obscure problems related to intelligence or maritime environment. Problems
identified fit with current event requirements and overall mission of
organization. Uses independent judgment. Briefings to top leadership are
thorough, well substantiated, and directly link to mission enhancement.
Intelligence Analyst, GG-14 , Work Category: Professional,
Work Level: Senior
34
• Performs geospatial analysis (S) using cutting edge, state-of-the-art
analytical techniques (M) to determine needs for changes in agency
standards and specifications (S). Analysis covers new and unique situations
to solve novel or obscure problems (M) related to intelligence or maritime
environment (S). Problems identified fit with current event requirements and
overall mission of organization (R). Uses independent judgment (M).
Briefings to top leadership are thorough, well substantiated, and directly link
to mission enhancement (R).

• Complete analysis of effects of UN-imposed sanctions on Iraqi industrial
sector and present results in finished and appropriately coordinated
Intelligence Report for release to the policy-making community by 31
August. Product will use available intelligence from all relevant sources,
reflect engagement with other analysts and stakeholders in subject of
analysis, incorporate coordinated views of those other analysts and
collectors through the IC, be presented in product style appropriate to the
question, and be submitted timely.
Intelligence Analyst, GG-14 , Work Category: Professional,
Work Level: Senior
35
• Complete analysis of effects of UN-imposed sanctions on Iraqi industrial
sector (S) and present results in finished and appropriately coordinated
Intelligence Report (M) for release to the policy-making community by 31
August (T). Product will use available intelligence from all relevant sources,
reflect engagement with other analysts and stakeholders in subject of
analysis (S), incorporate coordinated views of those other analysts and
collectors through the IC (S), be presented in product style appropriate to the
question (M), and be submitted timely (T).

Lesson 3
Writing SMART Performance Objectives

Activity: Getting Ready
Think about your job
•Why is it important?
•What is its purpose?
•What are the major focus areas?
•Why does the job exist?
•How do you influence mission accomplishment?
“My position contributes to the mission by…”
Activity
37

• Not a style or composition competition
• Capture key elements in using/applying the SMART
framework
• Optional sequence
Activity: Writing SMART Performance Objectives
38
Activity

Create a SMART performance
objective
Activity: Writing SMART Performance Objectives
39
Activity

• What was difficult?
• What helped?
• What are the lessons learned?
• How did you stay focused on the major responsibilities in
your position?
Discussion: Performance Objectives
40
Discussion

Lesson 4
In Review

Key Points
SMART
Mission
focused
Outcome
focused
Appraisal
tool
Self-
management
tool
Objectives
42

Questions
43

• DCIPS website: http://dcips.dtic.mil/training.html
• Your Defense Intelligence Component’s DCIPS program
office
• Your human resources personnel
Resources
44

• A course evaluation is in the Participant Guide
– Complete it and turn it in today
– Provide an honest assessment of course materials and your
facilitator
• Evaluation provides feedback on course effectiveness
Course Evaluation
45

Thank you for your participation!
46

• Objective 1: Fundamentals of Industrial Security Level 1(FISL-1) and
Fundamentals of Industrial Security Level 2 (FISL-2) Training
Completion
• Throughout the rating period, complete FISL-1 training requirements.
Work with employee’s lead advisor, supervisor, and mentor to
complete training objectives. Success is measured by: FISL-1 will be
completed no later than (6 months after employment); FISL-1 will be
completed with a minimum of 80% of assigned weekly objectives
submitted on time and in accordance with FISL 1 requirements.
Completion of FISL-2 training is contingent upon resources and
training availability. Identify and elevate training related issues,
impacting successful training completion (e.g., resources, workload
considerations, etc.), to supervisor (typically early enough to make
necessary changes). This objective supports Industrial Security Field
Operations (ISFO) Mission Essential Task List (METL) #2, ensure
security of cleared industry’s information systems.
1st-Year ISSP GG-13
47

• Objective 2: Conduct PLAN REVIEWS
• Throughout the rating period, conduct system security plan reviews
and provide accreditation documentation. Success is measured by:
Security plan reviews are conducted and appropriate accreditation
documentation is provided to the Regional Designated Approving
Authority (RDAA) in accordance with the ISFO process manual for
90% of assigned plans within 25 calendar days of plan submission.
Identify and elevate plan review related issues, impacting success
(e.g., resources, workload considerations, etc.), to supervisor
(typically early enough to make necessary changes). This objective
supports ISFO METL#2, ensure security of cleared industry’s
information systems.
1st-Year ISSP GG-13
48

• Objective 3: Conduct On-Site Validations
• Throughout the rating period, conduct on-site validations. Provide
documentation to RDAA. Success is measured by: Conducting 90%
of assigned on-site validations within 120 calendar days of Interim
Authority to Operate. Documentation is developed and provided to
the RDAA in accordance with the ISFO Process Manual. Identify and
elevate validation related issues, impacting success (e.g., resources,
workload considerations, etc.), to supervisor (typically early enough
to make necessary changes). Local conditions, responsibilities,
available resources, and workload considerations may be taken into
account and agreed upon by the supervisor and employee as
documented. This objective supports ISFO METL#2, ensure security
of cleared industry’s information systems.
1st-Year ISSP GG-13
49

• Objective 1: PLAN REVIEWS
• Throughout the rating period, conduct plan reviews and provide
accreditation documentation. Success is measured by: Plan reviews
are conducted not later than 25 calendar days of plan submission
90% of the time in accordance with the ISFO process manual.
Accreditation documentation (for assigned plans) are developed and
provided in accordance with ISFO Process manual to the RDAA
within 25 calendar days of plan submission. Documenting 90% of the
plan reviews in an Industrial Security Facilities Database (ISFD)
action within 15 business days, in coordination with the supervisor.
The plan review should result in no more than 10% returns for
revision after quality review by the TL or AO. Local conditions,
responsibilities, available resources, and workload considerations
may be taken into account and agreed upon by the supervisor and
employee as documented. This objective supports ISFO METL#2,
ensure security of cleared industry’s information systems.
ISSP GG-13 (Full Performance)
50

• Objective 2: Conduct On-Site Validations
• Throughout the rating period, conduct on-site validations. Provide
documentation to RDAA. Success is measured by: Conducting 90%
of assigned on-site validations within 120 calendar days of issuing
Interim Authority to Operate. Documentation is developed and
provided to supervisor not later than (15 business days) and in
accordance with the ISFO Process Manual. Identify and elevate
validation related issues, impacting success (e.g., resources,
workload considerations, etc.), to supervisor (typically early enough
to make necessary changes). Local conditions, responsibilities,
available resources, and workload considerations may be taken into
account and agreed upon by the supervisor and employee as
documented. This objective supports ISFO METL#2, ensure security
of cleared industry’s information systems.
51

• Objective 3: Provide Team Support
• Throughout the rating period, provide team support to facilities and
respective field office. Success is measured by: Coordinating with
the IS Rep to provide team information system review support to 80%
of assigned facilities. 90 % of vulnerability mitigation follow-up
actions will be completed no later than 15-60 business days after the
assessment, in accordance with vulnerability mitigation guidance.
Document 90% of team assessment participation in an ISFD action
within 15 business days of the assessment. Identify and elevate
support related issues, impacting success (e.g., resources, workload
considerations, etc.), to supervisor (typically early enough to make
necessary changes). Local conditions, responsibilities, available
resources, and workload considerations may be taken into account
and agreed upon by the supervisor and employee as documented.
This objective supports ISFO METL#2, ensure security of cleared
industry’s information systems.
52

• Objective 1: Complete FISL Training
• Throughout the rating period, complete Fundamentals of Industrial
Security Level 1 (FISL 1) & Fundamentals of Industrial Security Level
2 (FISL 2) training requirements. Work with employee’s advisor and
supervisor regarding status of completed training.
• Success is measured by: FISL-1 will be completed not later than -----
---; FISL will be completed with a minimum of 80%. In addition,
success is measured by: weekly training status reports submitted and
all issues elevated to supervisor upon identification. Identify and
elevate issues impacting successful completion (e.g., resources,
workload considerations, etc.) to supervisor. This objective supports
Industrial Security Field Operations (ISFO) goal of serving as “first
responder” to industry for industrial security matters.
New IS Rep (1st Year)-Apprentice
GG 5-12
53

• Objective 2: Provide Written Correspondence and Reports
• Throughout the rating period, prepare written correspondence &
reports and oversight actions in ISFD. Develop assessment reports &
post facility assessment letters/documentations. Success is
measured by: No more than 6 correspondences should be returned
in a given quarter for technical inconsistencies & grammatical errors;
85% of advice & assist, & oversight action completed into the ISFD
within 15 business days;85% of all assessment reports & post facility
assessment letter/documentation detailing the security rating &
vulnerability mitigation requirements will be IAW ISOM guidance &
timelines; 85% of security violation actions will be of quality & will
provide a clear and thorough overview of security
violation/administrative inquiry reports in ISFD IAW ISOM guidance.
Identify & elevate issues impacting successful completion (e.g.,
resources, workload considerations, etc.) to supervisor. This
objective supports ISFO goal of serving as “first responder” to
industry.
GG 5-12
54

• Objective 3: Throughout the rating period, complete duties assigned by
supervisor.
• Throughout the rating period, complete duties as assigned by supervisor.
Success is measured by 85% completion of assigned duties which may
include but are not limited to: AA&E: Arms, Ammunition and Explosives
(AA&E) CADRE, Special Access Program (SAP) assignment and field office
functions;85% completion of Team Leader duties as it relates to team
vulnerability assessments, to include determining required resources and the
length, breadth and scope of the assessment; Upon successful completion of
Certification and Accreditation (C&A) training, provide security oversight &
assistance to assigned contractor facilities for Information Systems (IS), at
assigned level 85% of the time for assigned work, when applicable; Schedule
& attend one technical or professional training event (may include online
/webinars courses); participate in, or initiate, customer outreach programs to
include facility security training events or National Classification Management
Society (NCMS)/ Industrial Security Awareness Council (ISAC) meetings at a
minimum twice annually. This objective supports ISFO goal of assessing
security posture of cleared industry.
GG 5-12
55

• Objective 1: Facilities Oversight
• Throughout the rating period, schedule and complete facility
oversight actions. Complete assessments and associated
vulnerability mitigation follow-up actions. Complete reports and
actions (e.g., administration inquiries, violation cases, e-FCL, SF-
328s, and FCL survey actions). Success is measured by: completing
85% of assessments and associated vulnerability mitigation follow-up
actions IAW ISOM prioritization established timelines; completing
85% of administrative inquiries, violation cases, e-FCL and SF-328s
no later than 30 business days; completing FCL survey actions within
15 business days; Elevate CI related topics to the FCIS within 5
business days of identification. Elevate issues to supervisor upon
identification (typically early enough to make necessary changes).
Identify and elevate issues impacting successful completion (e.g.,
resources, workload considerations, etc.) to supervisor. This
objective supports ISFO goal of assessing security posture of cleared
industry.
Senior IS Rep
Full Performance-Senior
56

• Objective 2: Provide Written Correspondence and Reports
• Throughout the rating period, provide written correspondence and
reports &oversight actions in ISFD. Develop assessment reports &
post facility assessment letters/documentations. Success is
measured by: No more than 4 correspondences should be returned
in a given quarter for technical inconsistencies and grammatical
errors;85% of advice & assist, & oversight action (completed) into the
ISFD within 15 business days;85% of all assessment reports & post
facility assessment letter/documentation detailing the security rating
& vulnerability mitigation requirements, & reports of security
violations/administrative inquiries will be IAW ISOM guidance &
timelines; security violation and security assessment actions will be
of quality and will provide a clear and thorough overview of security
violation/administrative inquiry and/or on-site assessment action. This
objective supports ISFO goal of assessing security posture of cleared
industry.
Senior IS Rep
57

• Objective 3: Throughout the rating period, complete duties assigned by
supervisor.
• Throughout the rating period, complete duties as assigned by supervisor.
Success is measured by 85% completion of assigned duties which may
include but are not limited to: AA&E CADRE, SAP assignment & field office
functions; 85% completion of Team Leader duties as it relates to team
vulnerability assessments, to include determining required resources & the
length, breadth & scope of the assessment; Upon successful completion of
C&A training, provide security oversight & assistance to assigned contractor
facilities for Information Systems (IS), at assigned level 85% of the time for
assigned work, when applicable; Schedule & attend one technical or
professional training event (may include online /webinars courses);
participate in, or initiate, customer outreach programs to include facility
security training events or NCMS/ISAC meetings at a minimum twice
annually. This objective supports ISFO goal of assessing security posture of
cleared industry.
Senior IS Rep
58

• Objective 4: Assist Field Office Chief
• Throughout the rating period, assist the Field Office Chief in
managing, directing and coordinating day to day operations.
Success is measured by: Recommending and/or participating in one
field office regional or headquarters process
improvement/development initiative; ensuring that regional and HQ
suspenses are met 85% of the time; providing training and
mentorship to Industrial Security Representatives; providing lead
advisory support and mentorship to newly assigned personnel
working within the FISL. This task support (organization) goals of
serving as “first responder” to industry.
Senior IS Rep
59

• Objective 1: Lead and Manage Field Office Operations
• Throughout the rating period lead and manage field office operations.
Success is measured by: implementing processes, procedures, and
metrics to ensure field office products and services are developed
and executed in accordance with Industrial Security Field Operations
(ISFO) and Industrial Security Operating Manual guidelines 80% of
the time; ensuring that regional taskings are completed within
required timelines 80% of the time; identifying and elevating issues
(e.g., resources, personnel, safety, and workload considerations) that
impact successful completion of the mission to Regional Director and
Regional Operations Manager in a timely manner 80% of the time.
Promote and improve partnership with industry and government
agencies.
FOC
60

• Objective 2: Quality Assurance
• Throughout the rating period develop and implement sound
operational strategies to ensure quality assurance standards are met.
Success is measured by: completing actions and facility security
vulnerability assessments in accordance with the ISFO goals and
standards; completing required facility surveys, administrative
inquires, and other required National Industrial Security Program
actions within established timelines to ISFO standards 80% of the
time; and ensuring all subordinates are properly trained, equipped,
and capable of successfully completing their missions.
FOC
61

• Objective 3: Leadership
• Develop and implement strategies and processes to ensure proper
communications of all pertinent information to the Region and your
subordinates. Develop and mentor future leaders to prepare them for
positions of increasing responsibilities.
– Identify future leaders and provide them opportunities to develop their
technical and leadership skills.
– Ensure Acting Field Office Chiefs are properly trained and prepared to
lead the field office in your absence 90% of the time.
– Mentor each subordinate providing them all opportunities to excel in their
duties and professional development.
– Execute and comply with all regulations and policies including EEO/EO
principals, prohibited personnel practices, and safety requirements.
FOC
62

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