This guide gives you insight on getting that new user in your life online and surfing the worldwide web. If your grandma, grandpa, mom, dad, great aunt, neighbor is requesting your help . . . read through this first.

2. • Since hardware is half the battle for any age. hand me downs are
not a workable option.
• Here is my advice for hardware:
• Computer: Preferably a desktop. Consider the operating system as
well. Telikin offers the worlds easiest computer and having hands on
• experience, I highly recommend it.
• Mouse: Provide your grownup with a mouse with a trackball. Eyehand coordination is simplest with this kind of mouse.
• Keyboard: Equip your grownup with a large font keyboard. The
manufacturers of this board take out many of the unnecessary keys,
number pad
• on the right side and do a great job of improving visibility.

3. • Write down step-by-step directions to the
challenge the person you are facing.
• Remember, these are all new steps and it
really helps to have a point of reference
for this new part of their lives.

4. • As we age, our senses become less acute,
and a senior may have trouble
distinguishing details (hence the writing it
down part). Use your outdoor voice when
your are inside at the computer with a new
user.

5. • As we all age, we also process new
information more slowly when we did
when we were younger. Allow plenty
of time for them to learn and please
slow down.

6. • We all know that there about 20 ways to
do the same thing online. Choose one way
to teach them where to go or how to get
there. Less is more in this situation.

7. • It can be helpful its best if the end-user is
not there. I find that most of the time my
clients either want to be taught or just
want it to work. Go ahead and setup their
email, Facebook and even banking if they
are ready to manage their financial
accounts online.

8. • Get them excited about the many
connections they could have online.

9. • Use the tools above to give them a bootcamp
on the computer, speak slowly and write it
down. Show them the exciting stuff. Ask
questions, get them involved in the learning.
Why do they want to learn to use the
computer? What do they want to do with the
computer? This will help you guide them to learn
the skills they need.

10. • Its all in the sales pitch. So, yes, you have to sell
them on it. While your at it, book mark their
favorite sites. Show them pictures on Facebook.
• Baby shower ideas on Pinterest. Compare hard
copy v. the potential of soft copy,

11. • The wave of the future is video
conferencing. With tools such as Google
Hangouts, Skype, Facebook Chat . . we
have many options. Just make sure to get
the software downloaded. Setup a
memorable account name and password,
write those things down on a piece of
paper as well.

12. • This is a good time to teach those shortcuts
as well. CTRL P. CTRL Z. CTRL V.
• Point out what the TAB key can do as well
as CAPS LOCK, Shift, where the brightness
is, the (.) aka dot for .com usage.