SlideShare una empresa de Scribd logo
1 de 67
Descargar para leer sin conexión
Shaping Collaboration at the
University of Zurich
Bühler Sandra | Mazzoni Roberto
GL | Leiter Benutzerdienste Zentrale Informatik
Belsoft Collaboration | Universität Zürich
Agenda
!  The speakers
!  The University of Zurich
!  Challenges, Requirements & Why IBM Notes® ?
!  A technical approach
!  What helped and why we are still happy
!  IBM Connections – a long, long journey
!  IBM Connections – approaches
Sandra Bühler - Introduction
sandra.buehler@belsoft.ch
@SandraCH	

https://www.linkedin.com/in/sandrabuehler
Roberto Mazzoni - Introduction
roberto.mazzoni@id.uzh.ch
@davoser	

https://www.linkedin.com/in/robertomazzoni
University of Zurich - Introduction
University of Zurich - About
!  Established 1833, first mentions date back to 1525
!  The largest university in Switzerland with over 26,000 students
(as an international comparison: Oxford: 20,000 students)
!  Alumni of the University of Zurich include 12 Nobel Prize laureates
(W. Röntgen, A. Einstein, E. Schrödinger, K. A. Müller, et al.)
!  Rated 56 in the “Academic Ranking of World Universities 2014“
!  Worldwide rank 33 in “Clinical Medicine and Pharmaceutics”
!  Worldwide rank 25 in “Life Sciences and Agriculture”
!  Member of the „League of European Research Universities“ (LERU)
!  Schrödinger supercomputer ranked 96 in November 2009
http://www.uzh.ch/about/portrait/annualreport/UZH_FactsFigures_2013.pdf
University of Zurich – Mission Statement
!  … is an institution with a strong commitment to the free and open pursuit of scholarship.
!  … is committed to unrestricted freedom in research and teaching
!  … promotes wide diversity in both scholarship and in the fields of study offered
!  … pursues scholarly research and teaching, and provides services for the benefit of the
public.
!  … sets priorities in research and teaching by considering academic requirements and the
needs of society
!  … endeavors to achieve a spirit of shared responsibility and self-management
!  … offers its staff up-to-date employment and working conditions, and supports them in
their professional development.
see also: http://www.uzh.ch/about/basics/mission_en.html
University of Zurich – Mission Statement - 2nd Glance
!  promotes wide diversity in both scholarship and in the fields of study offered
!  is committed to unrestricted freedom in research and teaching - BYOD
!  … offers its staff up-to-date employment and working conditions, and supports them in
their professional development. - on very old and the latest and from IBM not yet
supported HW  SW
University of Zurich - Finance
University of Zurich – Structure
!  People – including guests approximately 35,000 members
–  over 26,000 students
–  562 professors
–  3’237 academic personnel
–  2’062 administrative personnel
–  approx. 800 private lecturers / nominal professors
–  approx. 2000 assistant lecturers
–  numerous guests
!  Decentralized and self-governed – 180 self-governed units
–  7 faculties
–  approx. 150 institutes
–  about 15 competence centers
–  numerous associated institutes
University of Zurich – Structure - 2nd Glance
!  People – including guests approximately 35,000 members
–  562 professors
–  approx. 800 private lecturers / nominal professors
–  approx. 2000 assistant lecturers
!  Decentralized and self-governed – 180 self-governed units
–  7 faculties
–  approx. 150 institutes
–  numerous associated institutes
IBM Notes® @ UZH – History
!  2005:
–  The university's IT strategy retains the evaluation of a groupware containing the usual suspects:
email, scheduling, contacts, tasks, mobile synchronization
–  Opting for document management, synchronous communication, workflows
–  Replacing the old solution for approx. 35,000 users
!  2007: Open tenders
!  2008: End of evaluation, final decision done by the university management
!  2009: Internal “Going live” with IT services
!  2010: Official “Going live” and migration of the 40'000 users (yes, we found some more...)
IBM Notes® @ UZH – History - 2nd Glance
!  2008
–  End of evaluation, final decision done by the university management
!  2009
–  Internal “Going live” with IT services
!  2010
–  Official “Going live” and migration of the 40'000 users (yes, we found some more...)
!  Huge and successful migration to Domino/Notes in Switzerland - and (almost) nobody
knows…
Challenges, Requirements  Why IBM Notes® ?
Challenges
!  Faculties/Institutes have very high degree of autonomy in the name of unrestricted
freedom in research and teaching.
!  The instruments for the academic usage ranges from magnetic resonance imaging (MRI),
super computing up to devices suitable for outdoor use in extreme conditions. (Sounds
strange, but believe us... they want them all to collaborate...)
!  Software needed for academic usage is built on a broad range of operating systems, some
of them very exotic. (Do you really believe OS/2, AmigaOS or OpenVMS is exotic? Don't
even dare...)
!  Academic work is international, public, interdisciplinary and strongly networked. (like a
good massively multiplayer online game...)
Challenges
!  The academic user has a very mobile working environment. (you remember the terms
“outdoor” and “extreme conditions”?)
!  Most people work for different Institutes/Faculties/Universities simultaneously and are
often sharing a full-time equivalent with other people. (Guess where we found the “other”
users, so the headcount went from 35'000 up to 40'000)
!  High fluctuation due to academic interchange and the nature of academic studies.
!  Most of them are university graduates... (“No, you can't use this mouse for bio-chemical
experiments... It's for your computer...”)
!  …. and so on
–  Requirements …
–  Requirements …
–  Requirements …
–  Some more requirements …
Free choice  No standard environment
!  People / institutes don't pay for the service, its free of charge, so they are not obliged to
use it. We have to SELL the service with persuasion, so it has to be „good“.
!  So let's raise the bar, as we have to meet the standards as expected by the users (and
provided by the old solution)
–  High availability from every workplace
–  Transparent service cloud needed
–  Scalable  Fast
–  Disaster-resistent (failover)
!  No enforcement possible neither for an operating system, a client nor for a version of it
–  Different deployed version of all (non-notes) applications
–  What we try is to “enforce” at least a common “major” version of Notes
Free choice  No standard environment - “2nd Glance
!  No enforcement possible neither for an operating system, a client nor for a version of it
–  Different deployed version of all (non-notes) applications
–  What we try is to “enforce” at least a common “major” version of Notes
!  Big difference to “normal” companies. Please note the we “try to enforce” – but the
university of Zurich is not alone – same challenges with a lot of academic environments
and institutes
!  To put it positively: The free choice challenges of universities all over the world and the
solutions found can be the role models for companies that want to push and support
BYOD
Free choice  No standard environment
!  Lotus Notes support for at least the main operating systems
–  40 % Microsoft® Windows®, from Windows 2000 to Windows 8
–  40 % Apple® Mac OS, from 9.x to OS X 10.9
–  20 % other, mostly Linux® of various distributions and some exotic ones
!  Everything available in every bitness or flavour
!  How to „close the gap“ if no Notes® is available
–  Not all systems allow a fat client, in many cases only a light-weight client as an imap-only-client is
possible.
–  Or the OS is simply not supported
–  Open protocols to support a lot of (native) clients where Notes/iNotes is not possible or feasible
(see later)
Role centric model  Multilingual
!  Not only the person is important, but their role is it too and it has to be separable from the
person
!  Need for non personal, shared collaboration resources accessible through access rights
!  Mailfiles, Calendars, Contacts, Room/Resources, Applications, Databases, etc
!  Shared Mailbox: That's where mail-in kicks in
!  Switzerland alone has 4 languages of the country
!  Full support for different languages needed
–  Combined with the role centric model this means that people need to have the possibility to dynamically
switch the language
–  Not only multilingual templates
–  Multilingual Mailfiles too...
–  And that dynamically in realtime...
Multilingual - 2nd Glance
!  Switzerland alone has 4 languages of the country
!  Full support for different languages needed
–  Combined with the role centric model this means that people need to have the possibility to
dynamically switch the language
–  Not only multilingual templates
–  Multilingual Mailfiles too...
–  And that dynamically in realtime...
!  The phenomenon of the empty inbox – there is an inofficial IBM fix for that ask your local
IBM responsible to get it, just before it will be part of the next Domino release
Openness of data
!  No vendor lock acceptable (sorry guys...)
!  Possibility to extract data after work done needed
!  Access to data from non proprietary client required
!  Open protocols (see later) to exchange/extract/import data
!  Guest users (Connections 5)
Part of the data on foreign systems
!  It is not possible for the users to have all their data they need for their work on the IBM
domino/notes system. Some data has to be stored on foreign systems
!  If we want that they use Notes/iNotes® as a sole system, it will have to support the
protocols to access the data on foreign systems.
!  Example
–  IMAP Implementation in Notes...
–  POP3
–  That's one of the main reasons we can't recommend Notes as the „one and only“ client
Interchange with non-IBM domino/notes-systems needed
!  The notes/domino systems have to connect with non-notes/domino-systems
!  Open standardized protocols are the key
–  IMAP/POP3 - standard for mail
–  iCal – standard to read calendar data
–  ics - to exchange calendar data in file format
–  CalDAV - standard for read/write access to calendar data incl. free/busy
–  CardDAV - upcoming standard for contacts data
–  ActiveSync - standard for mobile pim synchronization
!  „Open Source  Standards are key to making our planet smarter and improving the way we live and work. [...] IBM is
an industry leader helping governments move toward greater openness and innovation. Our commitment and
perspective on intellectual property, open standards, and open source software emerges from our experience in the
marketplace and, equally important, from the direction in which we see information technology taking the larger
society.“ (http://www-03.ibm.com/linux/ossstds/ - Open Source and Standards @ IBM)
Why Domino/Notes®
!  Clients
–  Highly heterogeneous environment at the UZH (→ diversity / autonomy)
–  Notes supports a broad client infrastructure at the different release levels
•  The most important operating systems are supported for the full client
•  OS X, Windows, Linux
–  Strategical importance of the web frontend: iNotes covers basic to advanced functionality for desktop up
to mobile computers
•  Works with a wide range of browser, supported for the most important of them
–  Open technology
Why Domino/Notes® - and what IBM learned from Universities
From: Scott Souder, Key102 Connect 2014:IBM Messaging and Collaboration: Innovations and Priorities for Today and Tomorrow
Why Domino/Notes®
!  Server infrastructure leaves a very solid and sophisticated impression. (→ high quality)
–  Scalable!
–  Very stable
–  Also great flexibility in the host operating system for the servers
–  Extensive documentation
–  Extension possible with other IBM products
Why Domino/Notes®
!  Scope of function / flexibility
–  Very broad (!) scope of function, very well covered to a great extent
–  Coverage of demands with regard to „Accessibility“ and „Usability“ (→ equal opportunity)
–  Potential for closing existing gaps (IMAP implementation, etc.)
–  Open platform with possibilities for expansion and further development (→ self-management / autonomy)
!  Costs
–  Within a 3-5 year perspective with a favorable and transparent cost structure
–  We got a big academic discount
!  License model
–  The university treats all members (~40,000) equally and offers them all the opportunity to use the system (→
equal opportunity)
–  Flexible offer, well suited to the purposes of the UZH
–  Supplier as implementation partner
IBM as implementation partner
A technical approach
Solution Overview
Administration	

1	

Mail	

1	

Application	

1	

Test	

1	

Development	

1	

Traveler®	

1	

IMAP Proxy	

1	

Sametime®	

1	

Mail	

2	

Mail	

3	

Mail	

4	

Mail	

5	

Mail	

6	

Mail	

7	

Mail	

8	

Mail	

9	

Mail	

10	

Mail	

11	

Mail	

12	

IMAP Proxy	

2	

Traveler	

2	

Sametime	

2	

Application	

2	

Test	

2	

Development	

2	

Test Environment 1	

Test Environment 2	

Test Environment 3	

Intranet	

Mail Gateways +	

AntiVirus / SPAM	

Internet	

SMTP	

SMTP	

SMTP	

IBM Tivoli®	

Identity Manager®
iNotes
!  Same procedure as everywhere else: How to cluster Lotus iNotes and to keep it
transparent (as a service)?
!  We've chosen a simple solution:
!  Started with 3 clusters, running
5 clusters now
IP Dispatcher	

idlmail01	

207.42	

idlmail02	

207.43	

idlmail01	

207.42	

idlmail04	

207.45	

idlmail05	

207.46	

idlmail06	

207.47	

Round Robin
IP Dispatcher	

idlmail01.lotus	

207.12	

idlmail03	

207.44	

webmail.lotus	

207.5	

idlmail02.lotus	

207.13	

idlmail03.lotus	

207.14	

idlmail04.lotus	

207.15	

idlmail05.lotus	

207.16	

idlmail06.lotus	

207.17	

idlmail01	

207.42	

idlmail02	

207.43	

idlmail01	

207.42	

idlmail04	

207.45	

idlmail05	

207.46	

idlmail06	

207.47	

idlmail03	

207.44	

Round RobinRedirect
iwaredir.nsf iNotes
Port 80,443
Drawbacks and Opportunities: IMAP Task
!  How to transform that task into a transparent service (cloud)?
!  External solution with a open-source imap proxy called Perdition (and the nomen wasn't an
omen)
IP Dispatcher	

idlperd01	

207.48	

idlperd02	

207.49	

Round
Robin
IP Dispatcher	

idlmail01.lotus	

207.12	

imap.lotus	

pop.lotus	

207.6	

idlmail02.lotus	

207.13	

idlmail03.lotus	

207.14	

idlmail04.lotus	

207.15	

idlmail05.lotus	

207.16	

idlmail06.lotus	

207.17	

idlmail01	

207.42	

idlmail02	

207.43	

idlmail01	

207.42	

idlmail04	

207.45	

idlmail05	

207.46	

idlmail06	

207.47	

idlmail03	

207.44	

LDAP-Map
Perdition IMAP/
POP3 Proxy
Domino®
POP3/IMAP
Port 110,143,
993,995
Drawbacks and Opportunities: IMAP Task
!  Could be a full session and history
!  Still not everything is solved
!  BUT ….
–  Challenge: Can you cluster IMAP with Domino?
•  Short answer: No
•  Long answer: Yes, now, after a long ride, you can..  MAP_UIDVALIDITY
–  IMAP Data Corruption
•  Tools to fix
–  Delegation of Mailfiles
•  Yes, it works now for IMAP too!
–  Sent/Trash/Draft Folders
•  Yes, can be the same folder for IMAP and Notes/iNotes now
What helped and why we are still happy
Traveler
!  We are happy with the current solution as it works for all needed mobile OS
!  Works like a charm
!  Run’s on Linux (avoid Microsoft Server CALS you must have)
!  Started with Flip-Flop and a stand by server as High Availability was not yet available
fully high available now
IP Dispatcher	

idltrav01	

207.58	

idltrav02	

207.59	

„Flip Flop“
All Ports	

 sync.lotus	

207.10	

Traveler
Traveler - 2nd Glance
!  Run’s on Linux (avoid Microsoft Server CALS you must have)
–  Observing and being responsible for more and more Linux based IBM Traveler installs – as
companies and organizations are avoiding payments for Microsoft CAL’s for iOS or Android
devices because the traveler server runs on a Microsoft server…
Traveler 2011 / 547 devices
Apple iOS, 513
Nokia Symbian S60, 29
Android, 2
Windows Mobile, 3
Traveler 2014 - 2’400 people with 3’100 devices daily (not peek time!)
Apple iOS, 74%
Android, 25%
Windows Phone
Nokia, 1%
iNotes  Sametime
!  iNotes user experience
–  From beginning excellent user experience
–  Transition to iNotes 9 extremely smooth (no support calls at all!)
–  Especially students deactivated old forwards and are using iNotes now
!  Sametime entry from start
–  Enabled in iNotes and Notes by default
–  Users just started to use it
–  Some queries concerning privacy
–  Upgraded to Sametime Standard within one year !
–  Sametime Meetings – Start and use it!
Quota and first Notes Application
!  1 GB Quota by default for all users from start
!  As of November 2014: 5 GB default Quota for all users
!  Quota pool for each department allows mailboxes up to 64 GB
http://t.uzh.ch/64gb
!  Decentralized quota management
with a Notes Application
!  Delegation of Mail-In boxes with a
Web-enabled Notes App
New Notes Based Solutions
!  Replacing LAMP solution for Certificate Management (S/MIME) by a XPages-enabled
Notes Application
–  Take advantage of Notes SSO
–  Take advantage of Domino Directory
New Notes Based Solutions
!  Replacing Perl/ORACLE/Apache solution seminar management by a XPages-enabled
Notes Application by Belsoft (http://t.uzh.ch/91)
–  Take advantage of Notes SSO
–  Take advantage of Domino Directory
–  Take advantage for multiple seminars in different flavors using one template
–  Easy adaption to Corporate Design for each department using it
–  Option to allow guests to subscribe for courses (again, we know, it’s in Connection 5 and it’s a
real requirement)
–  Easy to use and administer
New Notes Based Solutions
http://www.belsoft.ch/bsaz/web.nsf/id/ITSol_EN_Customers/$file/UniZH-KursDB-EN.pdf
!  Easy to use and administer
Facts  Figures: email is not dead - at all
!  553’000 internal emails daily
!  110’000 emails received from Internet daily
–  84’000 (76 %) classified as SPAM
!  47'000 sent to Internet daily
!  140’000 email addresses registered for 46’000 persons or functions in the Domino
Directory
Facts  Figures: IBM Domino/Notes – daily access by email clients
iNotes, 15'000
IMAP, 5'000
Notes, 3'000
(35% V 9.x)
Traveler, 2'400
POP3, 1'000
Macintosh
39%
Windows
57%
Linux
4%
IBM Connections – the next step in collaboration
IBM Connections – a long, long journey
!  2011: IBM Connections kicks in
–  Licensing support by Belsoft
–  Missing Management Support
–  First rollout within IT Service
–  Connections 3.0
!  We did wrong what can be done wrong
–  No management support, wrong starting points
–  No plans which component should be used in which manner
–  No community manager established
IBM Connections – a long, long journey – 2nd Glance
!  Combination of two no-no’s
–  No management support and no Community Managers established
!  The role of HR
–  Let’s have a minute of silence…
IBM Connections – prepare carefully
!  Nevertheless: IT department employees won’t miss it after short time of usage!
–  Upgrade to 4.0
–  Ask the experts: Simon Vaughan (@SimplyS1mon) to mention one who really helped to fix it
IBM Connections infrastructure today – Ready to move to Connections 5
IBM Connections challenges – Change the behavior of the users
!  It is a great platform - can be spread even if your management does not promote it
!  Show the features people always missed for their work
–  It is not “normal” to work with a Social Business environment
–  People like email, they used it for years
–  People are shy (you won’t have digital natives in your administration)
–  People like folders (!)
–  People can’t distinguish between privacy and transparency
IBM Connections approach – Integrating into your environment
!  Make IBM Notes/iNotes and IBM Connections one experience if you have Notes
!  Add IBM Connections to Notes
–  Easiest way to get rid of attachments in emails
–  Get your tasks from your activities to your calendar
–  Show up your community calendar in Notes
–  Get the profile pictures back to Notes
through Sametime
!  IBM Connections Desktop Plug-in
–  Yes, the OS X Finder integration is missing
IBM Connections – approaches
IBM Connections approaches – Integrate people with their projects
!  Identify stakeholders that will help spread the word and help them with their projects
!  Integrate in working environment
!  Show advantages and simplifications in the daily work
!  Find teams that cross borders
!  Adopt communities to their needs
–  University Management
–  University Crisis management group needs to collaborate with all other departments
–  Main library wants to collaborate with all department libraries
–  Faculty projects need collaboration tools (Physics Olympiad will be hold in Zurich 2016)
Simple but effective Folder Access for Files
!  University Management
–  Grants access to stakeholders to minutes of meetings with Connection Files
–  Reuse Notes Groups for access management using Folders only
–  Flexibility of different access models
–  Recognized the potential for internal, confidential file sharing – no more email attachements!
Be prepared for hazards
!  University Crisis management group
–  Scenarios in case of hazards ready to use
•  Radiation Protection
•  Biological Safety/Security
•  Fire Safety
•  Chemical Safety
•  Hazardous Waste Management
–  People from different departments involved in associated communities
–  Subcommunities for handling hazards
Be prepared for hazards
!  Content “private” only
!  Yes, it’s fine to keep Communities restricted
–  ensure that members gain confidence
–  also social business must be learned
–  prepare content for later public access
!  Option to join on request
Private Communities 2nd Glance
!  Yes, it’s fine to keep “some” Communities restricted
–  ensure that members gain confidence
–  also social business must be learned
–  prepare content for later public access
Enable collaboration
!  Main Library
–  1 public library (not only University Library)
–  1 main library for science
–  1 main library for medicine
–  50 libraries spread across the city
–  one library system hosted by Swiss Federal Institute of Technology for all
Enable collaboration
!  Main Library
–  project targeted to determine
efficient usage
–  Different communities with one
“portal” community, some of them including subcommunities
–  Half day training programs for Community owner
Enable collaboration
Prepare Events
!  International Physics Olympiad
–  Will be held in Switzerland in 2016
–  Hosted at the University of Zurich
–  Project Members from University of
Bern (thanks for the guest model!)
–  Ideation Blog – try and use it
IBM Connections at daily work
!  my favorite
!  the one that had the maximum stress
for me last November and helped to solve the
issue for more than 200 linux server
!  Members today: 1253 and counting …
Thank you for your attention
Thank You
Notices and Disclaimers
Copyright © 2015 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written permission from IBM.
U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM.
Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include
unintentional technical or typographical errors. IBM shall have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED AS IS WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED.
IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF
PROFIT OR LOSS OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the agreements under which they are provided.
Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.
Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results
they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.
References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business.
Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational
purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation.
It is the customer’s responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory
requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products
will ensure that the customer is in compliance with any law.
Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products in connection with
this publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers
of those products. IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to interoperate with IBM’s products. IBM EXPRESSLY DISCLAIMS ALL WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
The provision of the information contained herein is not intended to, and does not, grant any right or license under any IBM patents, copyrights, trademarks or other intellectual property right.
IBM, the IBM logo, ibm.com, BrassRing®, Connections™, Domino®, Global Business Services®, Global Technology Services®, SmartCloud®, Social Business®, Kenexa®, Notes®, PartnerWorld®, Prove It!®,
PureSystems®, Sametime®, Verse™, Watson™, WebSphere®, Worklight®, are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and service
names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at Copyright and trademark information at: www.ibm.com/legal/copytrade.shtml.
Other company, product, or service names may be trademarks or service marks of others: Google+, LinkedIn, Twitter, IDC, Facebook, YouTube, Pinterest, Tumblr, Vimeo, IDG Enterprise, Direct Marketing Association, Sirius Decisions,
Weidert Goup, LuckyEye, McKinsey Global Institute, Mashable, Statista, Avnet, VSB, Analytek, AcceptIT, DocHouse, Stanoc, Mercury Consulting
Page 41

Más contenido relacionado

Similar a Shaping Collaboration at University Zurich

Implementing IBM Lotus Notes® in a Heterogenous Client Environment
Implementing IBM Lotus Notes® in a Heterogenous Client EnvironmentImplementing IBM Lotus Notes® in a Heterogenous Client Environment
Implementing IBM Lotus Notes® in a Heterogenous Client EnvironmentRoberto Mazzoni
 
Migration to Lotus Groupware @ UZH
Migration to Lotus Groupware  @ UZHMigration to Lotus Groupware  @ UZH
Migration to Lotus Groupware @ UZHRoberto Mazzoni
 
ICON UK 2014 - Shaping Collaboration at the University of Zurich
ICON UK 2014 - Shaping Collaboration at the University of ZurichICON UK 2014 - Shaping Collaboration at the University of Zurich
ICON UK 2014 - Shaping Collaboration at the University of ZurichBelsoft
 
Une décision intelligente dans un environnement hétérogène
Une décision intelligente dans un environnement hétérogèneUne décision intelligente dans un environnement hétérogène
Une décision intelligente dans un environnement hétérogèneRoberto Mazzoni
 
Shaping Collaboration at the University of Zurich
Shaping Collaboration at the University of ZurichShaping Collaboration at the University of Zurich
Shaping Collaboration at the University of ZurichRoberto Mazzoni
 
How to sustain a tool building community-driven effort
How to sustain a tool building community-driven effortHow to sustain a tool building community-driven effort
How to sustain a tool building community-driven effortJordi Cabot
 
OpenDocument on Mobile Devices
OpenDocument on Mobile DevicesOpenDocument on Mobile Devices
OpenDocument on Mobile DevicesAlexandro Colorado
 
Digital And Technology And Copyright
Digital And Technology And CopyrightDigital And Technology And Copyright
Digital And Technology And CopyrightJennifer Ontiveros
 
IWMW 2004: Life After Email Strategies For Collaboration in the 21st Century
IWMW 2004: Life After Email Strategies For Collaboration in the 21st CenturyIWMW 2004: Life After Email Strategies For Collaboration in the 21st Century
IWMW 2004: Life After Email Strategies For Collaboration in the 21st CenturyIWMW
 
Cognitive systems institute group update speaker series june 25 2015
Cognitive systems institute group update speaker series june 25 2015Cognitive systems institute group update speaker series june 25 2015
Cognitive systems institute group update speaker series june 25 2015diannepatricia
 
Go open2010 sde_20100417
Go open2010 sde_20100417Go open2010 sde_20100417
Go open2010 sde_20100417Sandro D'Elia
 
2.0 for PLE
2.0 for PLE2.0 for PLE
2.0 for PLENGRF
 
OpenSim: A New Alternative to Second Life
OpenSim: A New Alternative to Second LifeOpenSim: A New Alternative to Second Life
OpenSim: A New Alternative to Second LifeFleep Tuque
 
Web 2.0: How Should IT Services and the Library Respond?
Web 2.0: How Should IT Services and the Library Respond?Web 2.0: How Should IT Services and the Library Respond?
Web 2.0: How Should IT Services and the Library Respond?lisbk
 
Web 2.0 And The Institutional Web
Web 2.0 And The Institutional WebWeb 2.0 And The Institutional Web
Web 2.0 And The Institutional Weblisbk
 

Similar a Shaping Collaboration at University Zurich (20)

Implementing IBM Lotus Notes® in a Heterogenous Client Environment
Implementing IBM Lotus Notes® in a Heterogenous Client EnvironmentImplementing IBM Lotus Notes® in a Heterogenous Client Environment
Implementing IBM Lotus Notes® in a Heterogenous Client Environment
 
Migration to Lotus Groupware @ UZH
Migration to Lotus Groupware  @ UZHMigration to Lotus Groupware  @ UZH
Migration to Lotus Groupware @ UZH
 
ICON UK 2014 - Shaping Collaboration at the University of Zurich
ICON UK 2014 - Shaping Collaboration at the University of ZurichICON UK 2014 - Shaping Collaboration at the University of Zurich
ICON UK 2014 - Shaping Collaboration at the University of Zurich
 
Une décision intelligente dans un environnement hétérogène
Une décision intelligente dans un environnement hétérogèneUne décision intelligente dans un environnement hétérogène
Une décision intelligente dans un environnement hétérogène
 
Shaping Collaboration at the University of Zurich
Shaping Collaboration at the University of ZurichShaping Collaboration at the University of Zurich
Shaping Collaboration at the University of Zurich
 
How to sustain a tool building community-driven effort
How to sustain a tool building community-driven effortHow to sustain a tool building community-driven effort
How to sustain a tool building community-driven effort
 
OpenDocument on mobile devices
OpenDocument on mobile devicesOpenDocument on mobile devices
OpenDocument on mobile devices
 
OpenDocument on Mobile Devices
OpenDocument on Mobile DevicesOpenDocument on Mobile Devices
OpenDocument on Mobile Devices
 
Digital And Technology And Copyright
Digital And Technology And CopyrightDigital And Technology And Copyright
Digital And Technology And Copyright
 
IWMW 2004: Life After Email Strategies For Collaboration in the 21st Century
IWMW 2004: Life After Email Strategies For Collaboration in the 21st CenturyIWMW 2004: Life After Email Strategies For Collaboration in the 21st Century
IWMW 2004: Life After Email Strategies For Collaboration in the 21st Century
 
Cognitive systems institute group update speaker series june 25 2015
Cognitive systems institute group update speaker series june 25 2015Cognitive systems institute group update speaker series june 25 2015
Cognitive systems institute group update speaker series june 25 2015
 
Go open2010 sde_20100417
Go open2010 sde_20100417Go open2010 sde_20100417
Go open2010 sde_20100417
 
Foss Presentation
Foss PresentationFoss Presentation
Foss Presentation
 
2.0 for PLE
2.0 for PLE2.0 for PLE
2.0 for PLE
 
OpenSim: A New Alternative to Second Life
OpenSim: A New Alternative to Second LifeOpenSim: A New Alternative to Second Life
OpenSim: A New Alternative to Second Life
 
website
websitewebsite
website
 
website
websitewebsite
website
 
Web 2.0: How Should IT Services and the Library Respond?
Web 2.0: How Should IT Services and the Library Respond?Web 2.0: How Should IT Services and the Library Respond?
Web 2.0: How Should IT Services and the Library Respond?
 
Web 2.0 And The Institutional Web
Web 2.0 And The Institutional WebWeb 2.0 And The Institutional Web
Web 2.0 And The Institutional Web
 
Solid: an introduction
Solid: an introduction Solid: an introduction
Solid: an introduction
 

Más de Belsoft

Engage: A Break Up Story
Engage: A Break Up StoryEngage: A Break Up Story
Engage: A Break Up StoryBelsoft
 
Belsoft Collaboration Success Story: Mit Connections Gutes tun
Belsoft Collaboration Success Story: Mit Connections Gutes tunBelsoft Collaboration Success Story: Mit Connections Gutes tun
Belsoft Collaboration Success Story: Mit Connections Gutes tunBelsoft
 
Don’t believe the hype – why O365 might not be the Droid you are looking for
Don’t believe the hype – why O365 might not be the Droid you are looking forDon’t believe the hype – why O365 might not be the Droid you are looking for
Don’t believe the hype – why O365 might not be the Droid you are looking forBelsoft
 
How to find and tag untagged content in Connections
How to find and tag untagged content in ConnectionsHow to find and tag untagged content in Connections
How to find and tag untagged content in ConnectionsBelsoft
 
Simplifying Connections using the Customizer
Simplifying Connections using the CustomizerSimplifying Connections using the Customizer
Simplifying Connections using the CustomizerBelsoft
 
Erfahrung aus der Praxis & Roadmaps zu Domino, Verse und Sametime
Erfahrung aus der Praxis & Roadmaps zu Domino, Verse und SametimeErfahrung aus der Praxis & Roadmaps zu Domino, Verse und Sametime
Erfahrung aus der Praxis & Roadmaps zu Domino, Verse und SametimeBelsoft
 
Customers using IBM Connections
Customers using IBM ConnectionsCustomers using IBM Connections
Customers using IBM ConnectionsBelsoft
 
IBM Connections - ein Update
IBM Connections - ein UpdateIBM Connections - ein Update
IBM Connections - ein UpdateBelsoft
 
How adding a further tool can be a good thing
How adding a further tool can be a good thingHow adding a further tool can be a good thing
How adding a further tool can be a good thingBelsoft
 
ICON Switzerland - IBM Domino 10 Demo
ICON Switzerland - IBM Domino 10 DemoICON Switzerland - IBM Domino 10 Demo
ICON Switzerland - IBM Domino 10 DemoBelsoft
 
ICON Switzerland - IBM Executive Keynote Slides
ICON Switzerland - IBM Executive Keynote SlidesICON Switzerland - IBM Executive Keynote Slides
ICON Switzerland - IBM Executive Keynote SlidesBelsoft
 
How adding a further tool can be a good thing
How adding a further tool can be a good thingHow adding a further tool can be a good thing
How adding a further tool can be a good thingBelsoft
 
Belsoft Collaboration Day 2018 - Watson Workspace Übersicht
Belsoft Collaboration Day 2018 - Watson Workspace ÜbersichtBelsoft Collaboration Day 2018 - Watson Workspace Übersicht
Belsoft Collaboration Day 2018 - Watson Workspace ÜbersichtBelsoft
 
Belsoft Collaboration Day 2018 - Zurück in die Zukunft mit Domino V10
Belsoft Collaboration Day 2018 - Zurück in die Zukunft mit Domino V10Belsoft Collaboration Day 2018 - Zurück in die Zukunft mit Domino V10
Belsoft Collaboration Day 2018 - Zurück in die Zukunft mit Domino V10Belsoft
 
Belsoft Collaboration Day 2018 - IBM Connections - Gegenwart und Zukunft
Belsoft Collaboration Day 2018 - IBM Connections - Gegenwart und ZukunftBelsoft Collaboration Day 2018 - IBM Connections - Gegenwart und Zukunft
Belsoft Collaboration Day 2018 - IBM Connections - Gegenwart und ZukunftBelsoft
 
Belsoft Collaboration Day 2018 - Social Collaboration Journey @Bosch
Belsoft Collaboration Day 2018 - Social Collaboration Journey @BoschBelsoft Collaboration Day 2018 - Social Collaboration Journey @Bosch
Belsoft Collaboration Day 2018 - Social Collaboration Journey @BoschBelsoft
 
Belsoft Collaboration Day 2018 - Dreaming of..
Belsoft Collaboration Day 2018 - Dreaming of..Belsoft Collaboration Day 2018 - Dreaming of..
Belsoft Collaboration Day 2018 - Dreaming of..Belsoft
 
Social Business - Geschäften mit Social Media (informatiktage.ch)
Social Business - Geschäften mit Social Media (informatiktage.ch)Social Business - Geschäften mit Social Media (informatiktage.ch)
Social Business - Geschäften mit Social Media (informatiktage.ch)Belsoft
 
Belsoft Collaboration Day 2018 - What's next for IBM Domino/Notes/Verse
Belsoft Collaboration Day 2018 - What's next for IBM Domino/Notes/VerseBelsoft Collaboration Day 2018 - What's next for IBM Domino/Notes/Verse
Belsoft Collaboration Day 2018 - What's next for IBM Domino/Notes/VerseBelsoft
 
Belsoft Collaboration Day 2018 - IBM Think, die neue Konferenz
Belsoft Collaboration Day 2018 - IBM Think, die neue KonferenzBelsoft Collaboration Day 2018 - IBM Think, die neue Konferenz
Belsoft Collaboration Day 2018 - IBM Think, die neue KonferenzBelsoft
 

Más de Belsoft (20)

Engage: A Break Up Story
Engage: A Break Up StoryEngage: A Break Up Story
Engage: A Break Up Story
 
Belsoft Collaboration Success Story: Mit Connections Gutes tun
Belsoft Collaboration Success Story: Mit Connections Gutes tunBelsoft Collaboration Success Story: Mit Connections Gutes tun
Belsoft Collaboration Success Story: Mit Connections Gutes tun
 
Don’t believe the hype – why O365 might not be the Droid you are looking for
Don’t believe the hype – why O365 might not be the Droid you are looking forDon’t believe the hype – why O365 might not be the Droid you are looking for
Don’t believe the hype – why O365 might not be the Droid you are looking for
 
How to find and tag untagged content in Connections
How to find and tag untagged content in ConnectionsHow to find and tag untagged content in Connections
How to find and tag untagged content in Connections
 
Simplifying Connections using the Customizer
Simplifying Connections using the CustomizerSimplifying Connections using the Customizer
Simplifying Connections using the Customizer
 
Erfahrung aus der Praxis & Roadmaps zu Domino, Verse und Sametime
Erfahrung aus der Praxis & Roadmaps zu Domino, Verse und SametimeErfahrung aus der Praxis & Roadmaps zu Domino, Verse und Sametime
Erfahrung aus der Praxis & Roadmaps zu Domino, Verse und Sametime
 
Customers using IBM Connections
Customers using IBM ConnectionsCustomers using IBM Connections
Customers using IBM Connections
 
IBM Connections - ein Update
IBM Connections - ein UpdateIBM Connections - ein Update
IBM Connections - ein Update
 
How adding a further tool can be a good thing
How adding a further tool can be a good thingHow adding a further tool can be a good thing
How adding a further tool can be a good thing
 
ICON Switzerland - IBM Domino 10 Demo
ICON Switzerland - IBM Domino 10 DemoICON Switzerland - IBM Domino 10 Demo
ICON Switzerland - IBM Domino 10 Demo
 
ICON Switzerland - IBM Executive Keynote Slides
ICON Switzerland - IBM Executive Keynote SlidesICON Switzerland - IBM Executive Keynote Slides
ICON Switzerland - IBM Executive Keynote Slides
 
How adding a further tool can be a good thing
How adding a further tool can be a good thingHow adding a further tool can be a good thing
How adding a further tool can be a good thing
 
Belsoft Collaboration Day 2018 - Watson Workspace Übersicht
Belsoft Collaboration Day 2018 - Watson Workspace ÜbersichtBelsoft Collaboration Day 2018 - Watson Workspace Übersicht
Belsoft Collaboration Day 2018 - Watson Workspace Übersicht
 
Belsoft Collaboration Day 2018 - Zurück in die Zukunft mit Domino V10
Belsoft Collaboration Day 2018 - Zurück in die Zukunft mit Domino V10Belsoft Collaboration Day 2018 - Zurück in die Zukunft mit Domino V10
Belsoft Collaboration Day 2018 - Zurück in die Zukunft mit Domino V10
 
Belsoft Collaboration Day 2018 - IBM Connections - Gegenwart und Zukunft
Belsoft Collaboration Day 2018 - IBM Connections - Gegenwart und ZukunftBelsoft Collaboration Day 2018 - IBM Connections - Gegenwart und Zukunft
Belsoft Collaboration Day 2018 - IBM Connections - Gegenwart und Zukunft
 
Belsoft Collaboration Day 2018 - Social Collaboration Journey @Bosch
Belsoft Collaboration Day 2018 - Social Collaboration Journey @BoschBelsoft Collaboration Day 2018 - Social Collaboration Journey @Bosch
Belsoft Collaboration Day 2018 - Social Collaboration Journey @Bosch
 
Belsoft Collaboration Day 2018 - Dreaming of..
Belsoft Collaboration Day 2018 - Dreaming of..Belsoft Collaboration Day 2018 - Dreaming of..
Belsoft Collaboration Day 2018 - Dreaming of..
 
Social Business - Geschäften mit Social Media (informatiktage.ch)
Social Business - Geschäften mit Social Media (informatiktage.ch)Social Business - Geschäften mit Social Media (informatiktage.ch)
Social Business - Geschäften mit Social Media (informatiktage.ch)
 
Belsoft Collaboration Day 2018 - What's next for IBM Domino/Notes/Verse
Belsoft Collaboration Day 2018 - What's next for IBM Domino/Notes/VerseBelsoft Collaboration Day 2018 - What's next for IBM Domino/Notes/Verse
Belsoft Collaboration Day 2018 - What's next for IBM Domino/Notes/Verse
 
Belsoft Collaboration Day 2018 - IBM Think, die neue Konferenz
Belsoft Collaboration Day 2018 - IBM Think, die neue KonferenzBelsoft Collaboration Day 2018 - IBM Think, die neue Konferenz
Belsoft Collaboration Day 2018 - IBM Think, die neue Konferenz
 

Último

Burning Issue presentation of Zhazgul N. , Cycle 54
Burning Issue presentation of Zhazgul N. , Cycle 54Burning Issue presentation of Zhazgul N. , Cycle 54
Burning Issue presentation of Zhazgul N. , Cycle 54ZhazgulNurdinova
 
Dynamics of Professional Presentationpdf
Dynamics of Professional PresentationpdfDynamics of Professional Presentationpdf
Dynamics of Professional Presentationpdfravleel42
 
Communication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxCommunication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxkb31670
 
Communication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxCommunication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxkb31670
 
Machine learning workshop, CZU Prague 2024
Machine learning workshop, CZU Prague 2024Machine learning workshop, CZU Prague 2024
Machine learning workshop, CZU Prague 2024Gokulks007
 
Juan Pablo Sugiura - eCommerce Day Bolivia 2024
Juan Pablo Sugiura - eCommerce Day Bolivia 2024Juan Pablo Sugiura - eCommerce Day Bolivia 2024
Juan Pablo Sugiura - eCommerce Day Bolivia 2024eCommerce Institute
 
The Real Story Of Project Manager/Scrum Master From Where It Came?!
The Real Story Of Project Manager/Scrum Master From Where It Came?!The Real Story Of Project Manager/Scrum Master From Where It Came?!
The Real Story Of Project Manager/Scrum Master From Where It Came?!Loay Mohamed Ibrahim Aly
 
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8Access Innovations, Inc.
 

Último (8)

Burning Issue presentation of Zhazgul N. , Cycle 54
Burning Issue presentation of Zhazgul N. , Cycle 54Burning Issue presentation of Zhazgul N. , Cycle 54
Burning Issue presentation of Zhazgul N. , Cycle 54
 
Dynamics of Professional Presentationpdf
Dynamics of Professional PresentationpdfDynamics of Professional Presentationpdf
Dynamics of Professional Presentationpdf
 
Communication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxCommunication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptx
 
Communication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxCommunication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptx
 
Machine learning workshop, CZU Prague 2024
Machine learning workshop, CZU Prague 2024Machine learning workshop, CZU Prague 2024
Machine learning workshop, CZU Prague 2024
 
Juan Pablo Sugiura - eCommerce Day Bolivia 2024
Juan Pablo Sugiura - eCommerce Day Bolivia 2024Juan Pablo Sugiura - eCommerce Day Bolivia 2024
Juan Pablo Sugiura - eCommerce Day Bolivia 2024
 
The Real Story Of Project Manager/Scrum Master From Where It Came?!
The Real Story Of Project Manager/Scrum Master From Where It Came?!The Real Story Of Project Manager/Scrum Master From Where It Came?!
The Real Story Of Project Manager/Scrum Master From Where It Came?!
 
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
 

Shaping Collaboration at University Zurich

  • 1. Shaping Collaboration at the University of Zurich Bühler Sandra | Mazzoni Roberto GL | Leiter Benutzerdienste Zentrale Informatik Belsoft Collaboration | Universität Zürich
  • 2. Agenda !  The speakers !  The University of Zurich !  Challenges, Requirements & Why IBM Notes® ? !  A technical approach !  What helped and why we are still happy !  IBM Connections – a long, long journey !  IBM Connections – approaches
  • 3. Sandra Bühler - Introduction sandra.buehler@belsoft.ch @SandraCH https://www.linkedin.com/in/sandrabuehler
  • 4. Roberto Mazzoni - Introduction roberto.mazzoni@id.uzh.ch @davoser https://www.linkedin.com/in/robertomazzoni
  • 5. University of Zurich - Introduction
  • 6. University of Zurich - About !  Established 1833, first mentions date back to 1525 !  The largest university in Switzerland with over 26,000 students (as an international comparison: Oxford: 20,000 students) !  Alumni of the University of Zurich include 12 Nobel Prize laureates (W. Röntgen, A. Einstein, E. Schrödinger, K. A. Müller, et al.) !  Rated 56 in the “Academic Ranking of World Universities 2014“ !  Worldwide rank 33 in “Clinical Medicine and Pharmaceutics” !  Worldwide rank 25 in “Life Sciences and Agriculture” !  Member of the „League of European Research Universities“ (LERU) !  Schrödinger supercomputer ranked 96 in November 2009 http://www.uzh.ch/about/portrait/annualreport/UZH_FactsFigures_2013.pdf
  • 7. University of Zurich – Mission Statement !  … is an institution with a strong commitment to the free and open pursuit of scholarship. !  … is committed to unrestricted freedom in research and teaching !  … promotes wide diversity in both scholarship and in the fields of study offered !  … pursues scholarly research and teaching, and provides services for the benefit of the public. !  … sets priorities in research and teaching by considering academic requirements and the needs of society !  … endeavors to achieve a spirit of shared responsibility and self-management !  … offers its staff up-to-date employment and working conditions, and supports them in their professional development. see also: http://www.uzh.ch/about/basics/mission_en.html
  • 8. University of Zurich – Mission Statement - 2nd Glance !  promotes wide diversity in both scholarship and in the fields of study offered !  is committed to unrestricted freedom in research and teaching - BYOD !  … offers its staff up-to-date employment and working conditions, and supports them in their professional development. - on very old and the latest and from IBM not yet supported HW SW
  • 10. University of Zurich – Structure !  People – including guests approximately 35,000 members –  over 26,000 students –  562 professors –  3’237 academic personnel –  2’062 administrative personnel –  approx. 800 private lecturers / nominal professors –  approx. 2000 assistant lecturers –  numerous guests !  Decentralized and self-governed – 180 self-governed units –  7 faculties –  approx. 150 institutes –  about 15 competence centers –  numerous associated institutes
  • 11. University of Zurich – Structure - 2nd Glance !  People – including guests approximately 35,000 members –  562 professors –  approx. 800 private lecturers / nominal professors –  approx. 2000 assistant lecturers !  Decentralized and self-governed – 180 self-governed units –  7 faculties –  approx. 150 institutes –  numerous associated institutes
  • 12. IBM Notes® @ UZH – History !  2005: –  The university's IT strategy retains the evaluation of a groupware containing the usual suspects: email, scheduling, contacts, tasks, mobile synchronization –  Opting for document management, synchronous communication, workflows –  Replacing the old solution for approx. 35,000 users !  2007: Open tenders !  2008: End of evaluation, final decision done by the university management !  2009: Internal “Going live” with IT services !  2010: Official “Going live” and migration of the 40'000 users (yes, we found some more...)
  • 13. IBM Notes® @ UZH – History - 2nd Glance !  2008 –  End of evaluation, final decision done by the university management !  2009 –  Internal “Going live” with IT services !  2010 –  Official “Going live” and migration of the 40'000 users (yes, we found some more...) !  Huge and successful migration to Domino/Notes in Switzerland - and (almost) nobody knows…
  • 14. Challenges, Requirements Why IBM Notes® ?
  • 15. Challenges !  Faculties/Institutes have very high degree of autonomy in the name of unrestricted freedom in research and teaching. !  The instruments for the academic usage ranges from magnetic resonance imaging (MRI), super computing up to devices suitable for outdoor use in extreme conditions. (Sounds strange, but believe us... they want them all to collaborate...) !  Software needed for academic usage is built on a broad range of operating systems, some of them very exotic. (Do you really believe OS/2, AmigaOS or OpenVMS is exotic? Don't even dare...) !  Academic work is international, public, interdisciplinary and strongly networked. (like a good massively multiplayer online game...)
  • 16. Challenges !  The academic user has a very mobile working environment. (you remember the terms “outdoor” and “extreme conditions”?) !  Most people work for different Institutes/Faculties/Universities simultaneously and are often sharing a full-time equivalent with other people. (Guess where we found the “other” users, so the headcount went from 35'000 up to 40'000) !  High fluctuation due to academic interchange and the nature of academic studies. !  Most of them are university graduates... (“No, you can't use this mouse for bio-chemical experiments... It's for your computer...”) !  …. and so on –  Requirements … –  Requirements … –  Requirements … –  Some more requirements …
  • 17. Free choice No standard environment !  People / institutes don't pay for the service, its free of charge, so they are not obliged to use it. We have to SELL the service with persuasion, so it has to be „good“. !  So let's raise the bar, as we have to meet the standards as expected by the users (and provided by the old solution) –  High availability from every workplace –  Transparent service cloud needed –  Scalable Fast –  Disaster-resistent (failover) !  No enforcement possible neither for an operating system, a client nor for a version of it –  Different deployed version of all (non-notes) applications –  What we try is to “enforce” at least a common “major” version of Notes
  • 18. Free choice No standard environment - “2nd Glance !  No enforcement possible neither for an operating system, a client nor for a version of it –  Different deployed version of all (non-notes) applications –  What we try is to “enforce” at least a common “major” version of Notes !  Big difference to “normal” companies. Please note the we “try to enforce” – but the university of Zurich is not alone – same challenges with a lot of academic environments and institutes !  To put it positively: The free choice challenges of universities all over the world and the solutions found can be the role models for companies that want to push and support BYOD
  • 19. Free choice No standard environment !  Lotus Notes support for at least the main operating systems –  40 % Microsoft® Windows®, from Windows 2000 to Windows 8 –  40 % Apple® Mac OS, from 9.x to OS X 10.9 –  20 % other, mostly Linux® of various distributions and some exotic ones !  Everything available in every bitness or flavour !  How to „close the gap“ if no Notes® is available –  Not all systems allow a fat client, in many cases only a light-weight client as an imap-only-client is possible. –  Or the OS is simply not supported –  Open protocols to support a lot of (native) clients where Notes/iNotes is not possible or feasible (see later)
  • 20. Role centric model Multilingual !  Not only the person is important, but their role is it too and it has to be separable from the person !  Need for non personal, shared collaboration resources accessible through access rights !  Mailfiles, Calendars, Contacts, Room/Resources, Applications, Databases, etc !  Shared Mailbox: That's where mail-in kicks in !  Switzerland alone has 4 languages of the country !  Full support for different languages needed –  Combined with the role centric model this means that people need to have the possibility to dynamically switch the language –  Not only multilingual templates –  Multilingual Mailfiles too... –  And that dynamically in realtime...
  • 21. Multilingual - 2nd Glance !  Switzerland alone has 4 languages of the country !  Full support for different languages needed –  Combined with the role centric model this means that people need to have the possibility to dynamically switch the language –  Not only multilingual templates –  Multilingual Mailfiles too... –  And that dynamically in realtime... !  The phenomenon of the empty inbox – there is an inofficial IBM fix for that ask your local IBM responsible to get it, just before it will be part of the next Domino release
  • 22. Openness of data !  No vendor lock acceptable (sorry guys...) !  Possibility to extract data after work done needed !  Access to data from non proprietary client required !  Open protocols (see later) to exchange/extract/import data !  Guest users (Connections 5)
  • 23. Part of the data on foreign systems !  It is not possible for the users to have all their data they need for their work on the IBM domino/notes system. Some data has to be stored on foreign systems !  If we want that they use Notes/iNotes® as a sole system, it will have to support the protocols to access the data on foreign systems. !  Example –  IMAP Implementation in Notes... –  POP3 –  That's one of the main reasons we can't recommend Notes as the „one and only“ client
  • 24. Interchange with non-IBM domino/notes-systems needed !  The notes/domino systems have to connect with non-notes/domino-systems !  Open standardized protocols are the key –  IMAP/POP3 - standard for mail –  iCal – standard to read calendar data –  ics - to exchange calendar data in file format –  CalDAV - standard for read/write access to calendar data incl. free/busy –  CardDAV - upcoming standard for contacts data –  ActiveSync - standard for mobile pim synchronization !  „Open Source Standards are key to making our planet smarter and improving the way we live and work. [...] IBM is an industry leader helping governments move toward greater openness and innovation. Our commitment and perspective on intellectual property, open standards, and open source software emerges from our experience in the marketplace and, equally important, from the direction in which we see information technology taking the larger society.“ (http://www-03.ibm.com/linux/ossstds/ - Open Source and Standards @ IBM)
  • 25. Why Domino/Notes® !  Clients –  Highly heterogeneous environment at the UZH (→ diversity / autonomy) –  Notes supports a broad client infrastructure at the different release levels •  The most important operating systems are supported for the full client •  OS X, Windows, Linux –  Strategical importance of the web frontend: iNotes covers basic to advanced functionality for desktop up to mobile computers •  Works with a wide range of browser, supported for the most important of them –  Open technology
  • 26. Why Domino/Notes® - and what IBM learned from Universities From: Scott Souder, Key102 Connect 2014:IBM Messaging and Collaboration: Innovations and Priorities for Today and Tomorrow
  • 27. Why Domino/Notes® !  Server infrastructure leaves a very solid and sophisticated impression. (→ high quality) –  Scalable! –  Very stable –  Also great flexibility in the host operating system for the servers –  Extensive documentation –  Extension possible with other IBM products
  • 28. Why Domino/Notes® !  Scope of function / flexibility –  Very broad (!) scope of function, very well covered to a great extent –  Coverage of demands with regard to „Accessibility“ and „Usability“ (→ equal opportunity) –  Potential for closing existing gaps (IMAP implementation, etc.) –  Open platform with possibilities for expansion and further development (→ self-management / autonomy) !  Costs –  Within a 3-5 year perspective with a favorable and transparent cost structure –  We got a big academic discount !  License model –  The university treats all members (~40,000) equally and offers them all the opportunity to use the system (→ equal opportunity) –  Flexible offer, well suited to the purposes of the UZH –  Supplier as implementation partner
  • 31. Solution Overview Administration 1 Mail 1 Application 1 Test 1 Development 1 Traveler® 1 IMAP Proxy 1 Sametime® 1 Mail 2 Mail 3 Mail 4 Mail 5 Mail 6 Mail 7 Mail 8 Mail 9 Mail 10 Mail 11 Mail 12 IMAP Proxy 2 Traveler 2 Sametime 2 Application 2 Test 2 Development 2 Test Environment 1 Test Environment 2 Test Environment 3 Intranet Mail Gateways + AntiVirus / SPAM Internet SMTP SMTP SMTP IBM Tivoli® Identity Manager®
  • 32. iNotes !  Same procedure as everywhere else: How to cluster Lotus iNotes and to keep it transparent (as a service)? !  We've chosen a simple solution: !  Started with 3 clusters, running 5 clusters now IP Dispatcher idlmail01 207.42 idlmail02 207.43 idlmail01 207.42 idlmail04 207.45 idlmail05 207.46 idlmail06 207.47 Round Robin IP Dispatcher idlmail01.lotus 207.12 idlmail03 207.44 webmail.lotus 207.5 idlmail02.lotus 207.13 idlmail03.lotus 207.14 idlmail04.lotus 207.15 idlmail05.lotus 207.16 idlmail06.lotus 207.17 idlmail01 207.42 idlmail02 207.43 idlmail01 207.42 idlmail04 207.45 idlmail05 207.46 idlmail06 207.47 idlmail03 207.44 Round RobinRedirect iwaredir.nsf iNotes Port 80,443
  • 33. Drawbacks and Opportunities: IMAP Task !  How to transform that task into a transparent service (cloud)? !  External solution with a open-source imap proxy called Perdition (and the nomen wasn't an omen) IP Dispatcher idlperd01 207.48 idlperd02 207.49 Round Robin IP Dispatcher idlmail01.lotus 207.12 imap.lotus pop.lotus 207.6 idlmail02.lotus 207.13 idlmail03.lotus 207.14 idlmail04.lotus 207.15 idlmail05.lotus 207.16 idlmail06.lotus 207.17 idlmail01 207.42 idlmail02 207.43 idlmail01 207.42 idlmail04 207.45 idlmail05 207.46 idlmail06 207.47 idlmail03 207.44 LDAP-Map Perdition IMAP/ POP3 Proxy Domino® POP3/IMAP Port 110,143, 993,995
  • 34. Drawbacks and Opportunities: IMAP Task !  Could be a full session and history !  Still not everything is solved !  BUT …. –  Challenge: Can you cluster IMAP with Domino? •  Short answer: No •  Long answer: Yes, now, after a long ride, you can.. MAP_UIDVALIDITY –  IMAP Data Corruption •  Tools to fix –  Delegation of Mailfiles •  Yes, it works now for IMAP too! –  Sent/Trash/Draft Folders •  Yes, can be the same folder for IMAP and Notes/iNotes now
  • 35. What helped and why we are still happy
  • 36. Traveler !  We are happy with the current solution as it works for all needed mobile OS !  Works like a charm !  Run’s on Linux (avoid Microsoft Server CALS you must have) !  Started with Flip-Flop and a stand by server as High Availability was not yet available fully high available now IP Dispatcher idltrav01 207.58 idltrav02 207.59 „Flip Flop“ All Ports sync.lotus 207.10 Traveler
  • 37. Traveler - 2nd Glance !  Run’s on Linux (avoid Microsoft Server CALS you must have) –  Observing and being responsible for more and more Linux based IBM Traveler installs – as companies and organizations are avoiding payments for Microsoft CAL’s for iOS or Android devices because the traveler server runs on a Microsoft server…
  • 38. Traveler 2011 / 547 devices Apple iOS, 513 Nokia Symbian S60, 29 Android, 2 Windows Mobile, 3
  • 39. Traveler 2014 - 2’400 people with 3’100 devices daily (not peek time!) Apple iOS, 74% Android, 25% Windows Phone Nokia, 1%
  • 40. iNotes Sametime !  iNotes user experience –  From beginning excellent user experience –  Transition to iNotes 9 extremely smooth (no support calls at all!) –  Especially students deactivated old forwards and are using iNotes now !  Sametime entry from start –  Enabled in iNotes and Notes by default –  Users just started to use it –  Some queries concerning privacy –  Upgraded to Sametime Standard within one year ! –  Sametime Meetings – Start and use it!
  • 41. Quota and first Notes Application !  1 GB Quota by default for all users from start !  As of November 2014: 5 GB default Quota for all users !  Quota pool for each department allows mailboxes up to 64 GB http://t.uzh.ch/64gb !  Decentralized quota management with a Notes Application !  Delegation of Mail-In boxes with a Web-enabled Notes App
  • 42. New Notes Based Solutions !  Replacing LAMP solution for Certificate Management (S/MIME) by a XPages-enabled Notes Application –  Take advantage of Notes SSO –  Take advantage of Domino Directory
  • 43. New Notes Based Solutions !  Replacing Perl/ORACLE/Apache solution seminar management by a XPages-enabled Notes Application by Belsoft (http://t.uzh.ch/91) –  Take advantage of Notes SSO –  Take advantage of Domino Directory –  Take advantage for multiple seminars in different flavors using one template –  Easy adaption to Corporate Design for each department using it –  Option to allow guests to subscribe for courses (again, we know, it’s in Connection 5 and it’s a real requirement) –  Easy to use and administer
  • 44. New Notes Based Solutions http://www.belsoft.ch/bsaz/web.nsf/id/ITSol_EN_Customers/$file/UniZH-KursDB-EN.pdf !  Easy to use and administer
  • 45. Facts Figures: email is not dead - at all !  553’000 internal emails daily !  110’000 emails received from Internet daily –  84’000 (76 %) classified as SPAM !  47'000 sent to Internet daily !  140’000 email addresses registered for 46’000 persons or functions in the Domino Directory
  • 46. Facts Figures: IBM Domino/Notes – daily access by email clients iNotes, 15'000 IMAP, 5'000 Notes, 3'000 (35% V 9.x) Traveler, 2'400 POP3, 1'000 Macintosh 39% Windows 57% Linux 4%
  • 47. IBM Connections – the next step in collaboration
  • 48. IBM Connections – a long, long journey !  2011: IBM Connections kicks in –  Licensing support by Belsoft –  Missing Management Support –  First rollout within IT Service –  Connections 3.0 !  We did wrong what can be done wrong –  No management support, wrong starting points –  No plans which component should be used in which manner –  No community manager established
  • 49. IBM Connections – a long, long journey – 2nd Glance !  Combination of two no-no’s –  No management support and no Community Managers established !  The role of HR –  Let’s have a minute of silence…
  • 50. IBM Connections – prepare carefully !  Nevertheless: IT department employees won’t miss it after short time of usage! –  Upgrade to 4.0 –  Ask the experts: Simon Vaughan (@SimplyS1mon) to mention one who really helped to fix it
  • 51. IBM Connections infrastructure today – Ready to move to Connections 5
  • 52. IBM Connections challenges – Change the behavior of the users !  It is a great platform - can be spread even if your management does not promote it !  Show the features people always missed for their work –  It is not “normal” to work with a Social Business environment –  People like email, they used it for years –  People are shy (you won’t have digital natives in your administration) –  People like folders (!) –  People can’t distinguish between privacy and transparency
  • 53. IBM Connections approach – Integrating into your environment !  Make IBM Notes/iNotes and IBM Connections one experience if you have Notes !  Add IBM Connections to Notes –  Easiest way to get rid of attachments in emails –  Get your tasks from your activities to your calendar –  Show up your community calendar in Notes –  Get the profile pictures back to Notes through Sametime !  IBM Connections Desktop Plug-in –  Yes, the OS X Finder integration is missing
  • 54. IBM Connections – approaches
  • 55. IBM Connections approaches – Integrate people with their projects !  Identify stakeholders that will help spread the word and help them with their projects !  Integrate in working environment !  Show advantages and simplifications in the daily work !  Find teams that cross borders !  Adopt communities to their needs –  University Management –  University Crisis management group needs to collaborate with all other departments –  Main library wants to collaborate with all department libraries –  Faculty projects need collaboration tools (Physics Olympiad will be hold in Zurich 2016)
  • 56. Simple but effective Folder Access for Files !  University Management –  Grants access to stakeholders to minutes of meetings with Connection Files –  Reuse Notes Groups for access management using Folders only –  Flexibility of different access models –  Recognized the potential for internal, confidential file sharing – no more email attachements!
  • 57. Be prepared for hazards !  University Crisis management group –  Scenarios in case of hazards ready to use •  Radiation Protection •  Biological Safety/Security •  Fire Safety •  Chemical Safety •  Hazardous Waste Management –  People from different departments involved in associated communities –  Subcommunities for handling hazards
  • 58. Be prepared for hazards !  Content “private” only !  Yes, it’s fine to keep Communities restricted –  ensure that members gain confidence –  also social business must be learned –  prepare content for later public access !  Option to join on request
  • 59. Private Communities 2nd Glance !  Yes, it’s fine to keep “some” Communities restricted –  ensure that members gain confidence –  also social business must be learned –  prepare content for later public access
  • 60. Enable collaboration !  Main Library –  1 public library (not only University Library) –  1 main library for science –  1 main library for medicine –  50 libraries spread across the city –  one library system hosted by Swiss Federal Institute of Technology for all
  • 61. Enable collaboration !  Main Library –  project targeted to determine efficient usage –  Different communities with one “portal” community, some of them including subcommunities –  Half day training programs for Community owner
  • 63. Prepare Events !  International Physics Olympiad –  Will be held in Switzerland in 2016 –  Hosted at the University of Zurich –  Project Members from University of Bern (thanks for the guest model!) –  Ideation Blog – try and use it
  • 64. IBM Connections at daily work !  my favorite !  the one that had the maximum stress for me last November and helped to solve the issue for more than 200 linux server !  Members today: 1253 and counting …
  • 65. Thank you for your attention
  • 67. Notices and Disclaimers Copyright © 2015 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written permission from IBM. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM. Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED AS IS WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROFIT OR LOSS OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the agreements under which they are provided. Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice. Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary. References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business. Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation. It is the customer’s responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law. Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products in connection with this publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to interoperate with IBM’s products. IBM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The provision of the information contained herein is not intended to, and does not, grant any right or license under any IBM patents, copyrights, trademarks or other intellectual property right. IBM, the IBM logo, ibm.com, BrassRing®, Connections™, Domino®, Global Business Services®, Global Technology Services®, SmartCloud®, Social Business®, Kenexa®, Notes®, PartnerWorld®, Prove It!®, PureSystems®, Sametime®, Verse™, Watson™, WebSphere®, Worklight®, are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at Copyright and trademark information at: www.ibm.com/legal/copytrade.shtml. Other company, product, or service names may be trademarks or service marks of others: Google+, LinkedIn, Twitter, IDC, Facebook, YouTube, Pinterest, Tumblr, Vimeo, IDG Enterprise, Direct Marketing Association, Sirius Decisions, Weidert Goup, LuckyEye, McKinsey Global Institute, Mashable, Statista, Avnet, VSB, Analytek, AcceptIT, DocHouse, Stanoc, Mercury Consulting Page 41