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Ben Linders Advies
Recent Trends in Process
Improvement:
Focus on Products & Services
15 November 2012
Amsterdam, The Netherlands
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Ben Linders Advies
Sponsors
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Ben Linders Advies
Welcome!
PI Chair:
Ben Linders
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Ben Linders Advies
Speed Networking
• Your Name
• Company / Role
• Expectation
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Ben Linders Advies
The need to uncover better ways
to do process improvement
Ben Linders Advies
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Ben Linders Advies
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Ben Linders Advies
Better – Faster - Cheaper
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Change is Everywhere
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Ben Linders Advies
Involving Professionals
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Ben Linders Advies
Better Process Improvement
• Business Results
Focused Improvements
• Models are tools, not solutions
Common language to plan and decide
Apply-Measure-Learn-Adapt
• Empowered Employees
Continuous Agile and Lean change
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Ben Linders Advies
Program
11:45 Doing the right improvements: a Business Service Management approach
Matthew Burrows, BSMimpact
12:15: People and Team Work
Emma Langman, “Change Magician,” Progression Partnership
12:45: Lunch
13:45 Back to the Future
Arie van Bennekum, Chair of the Agile Consortium International
14:15 Becoming Agile and Lean in Process Improvement
Ben Linders, Ben Linders
14:45:Using the Decision Model to Reduce the Complexity of Process Models
and to Execute Business Decisions
Suleiman Shehu, CEO, Azinta Systems
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Ben Linders Advies
Program
15:15: Tea
15:45: Panel: Process Improvement Approaches
Alan Cameron, DCG-SMS; Matt Verhaegh, COMM-IT and Chair
SPIder, Mark Smalley, ASL BiSL
16:15: The Agile Way of Achieving R&D Process Improvement
Matt Verhaegh, COMM-IT and Chair SPIder
16:45 Discussion Session.
16.55 Chairman’s closing remarks and close of conference.
17.00 CLOSE; NETWORKING AND DRINKS RECEPTION
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Ben Linders Advies
Contact
Ben Linders
Senior Consultant
Email: info@BenLinders.com
Twitter:
Twitter @BenLinders
Website: www.benlinders.com
Facebook: www.facebook.com/BenLindersAdvies
Veranderproject
De Menselijke Maat in Veranderen
www.veranderproject.nl
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