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Post Office - Hyper Island presentation

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Post Office - Hyper Island presentation

  1. 1. Hyper ISl and, Tream 4 Client: Post Office, UK SMALL THINGS DONE WELL Dare, UK Team 4 A Hyper Island Project Assignment
  2. 2. Hyper ISl and, Tream 4 Client: Post Office, UK Contents Background Task Research Insights Technology Human Touch Solution Future Steps
  3. 3. Hyper ISl and, Tream 4 Client: Post Office, UK
  4. 4. Hyper ISl and, Tream 4 Client: Post Office, UK Challenge “ MORE THAN 50% OF THE NATION THINK WE ARE AN EFFORT TO DEAL WITH “
  5. 5. Hyper ISl and, Tream 4 Client: Post Office, UK Challenge You say: Handled with care.
  6. 6. Hyper ISl and, Tream 4 Client: Post Office, UK Challenge You say: Handled with care. We do: Handle with care
  7. 7. Hyper ISl and, Tream 4 Client: Post Office, UK
  8. 8. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH In-store Observation Reports, Psychology & Research Expert Sparring
  9. 9. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH Where can we have the most impact?
  10. 10. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH Where can we have the most impact? Flagship - Crown - Local
  11. 11. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH People queue up because they have unanswered questions.
  12. 12. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH INSIGHT: The queue doesn’t end at the counter, it starts there.
  13. 13. Hyper ISl and, Tream 4 Client: Post Office, UK
  14. 14. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy Bring in-store expertise out of store. Bring in-store human touch out of store. Bring in-store care out of store.
  15. 15. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy Smartphone Penetration, UK 45% 69% Everyone 18-44
  16. 16. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy To make sure we meet real human needs, both practical and emotional, before people arrive at the counter.
  17. 17. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH Human touch through Technology
  18. 18. Hyper ISl and, Tream 4 Client: Post Office, UK
  19. 19. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  20. 20. Hyper ISl and, Tream 4 Client: Post Office, UK Solution REVIEW THE CURRENT APP:
  21. 21. Hyper ISl and, Tream 4 Client: Post Office, UK Solution PREPARE 1. Determines type of parcel. 2. Shows information about different types of services 3. Gives you a price quote LOCATE 1. Locates your closest branch based on position or search 2. Determines average queue time 3. Displays real-time queue
  22. 22. Hyper ISl and, Tream 4 Client: Post Office, UK Solution QUEUE Camera connects to a counting unit which has a 98% accuracy. Detecting and recording entries, exits, queues and waiting times.
  23. 23. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  24. 24. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  25. 25. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  26. 26. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  27. 27. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  28. 28. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  29. 29. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  30. 30. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  31. 31. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  32. 32. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  33. 33. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  34. 34. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  35. 35. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  36. 36. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy See where people move around in the store Lets you compare the performances of different stores Gathers data which will help you make continuous improvements
  37. 37. Hyper ISl and, Tream 4 Client: Post Office, UK THANK YOU ERIK, BEN, PRISCILA, ALASDAIR, MARCO

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