Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.

Post office presentation_final_forweb

Libros relacionados

Gratis con una prueba de 30 días de Scribd

Ver todo

Audiolibros relacionados

Gratis con una prueba de 30 días de Scribd

Ver todo
  • Sé el primero en comentar

  • Sé el primero en recomendar esto

Post office presentation_final_forweb

  1. 1. Hyper ISl and, Tream 4 Client: Post Office, UK SMALL THINGS DONE WELL Dare, UK Team 4 A Hyper Island Project Assignment
  2. 2. Hyper ISl and, Tream 4 Client: Post Office, UK Contents Background Task Research Insights Technology Human Touch Solution Future Steps
  3. 3. Hyper ISl and, Tream 4 Client: Post Office, UK
  4. 4. Hyper ISl and, Tream 4 Client: Post Office, UK Challenge “ MORE THAN 50% OF THE NATION THINK WE ARE AN EFFORT TO DEAL WITH “
  5. 5. Hyper ISl and, Tream 4 Client: Post Office, UK
  6. 6. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH In-store Observation Reports, Psychology & Research Expert Sparring
  7. 7. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH Where can we have the most impact? Flagship - Crown - Local
  8. 8. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH People queue up because they have unanswered questions.
  9. 9. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH INSIGHT: The queue doesn’t end at the counter, it starts there.
  10. 10. Hyper ISl and, Tream 4 Client: Post Office, UK
  11. 11. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy Bring in-store expertise out of store. Bring in-store human touch out of store. Bring in-store care out of store.
  12. 12. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy Smartphone Penetration, UK 45% 69% Everyone 18-44
  13. 13. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy To make sure we meet real human needs, both practical and emotional, before people arrive at the counter.
  14. 14. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH Human touch through Technology
  15. 15. Hyper ISl and, Tream 4 Client: Post Office, UK
  16. 16. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
  17. 17. Hyper ISl and, Tream 4 Client: Post Office, UK Solution REVIEW THE CURRENT APP:
  18. 18. Hyper ISl and, Tream 4 Client: Post Office, UK Solution PREPARE 1. Determines type of parcel. 2. Shows information about different types of services 3. Gives you a price quote LOCATE 1. Locates your closest branch based on position or search 2. Determines average queue time 3. Displays real-time queue
  19. 19. Hyper ISl and, Tream 4 Client: Post Office, UK Solution QUEUE Camera connects to a counting unit which has a 98% accuracy. Detecting and recording entries, exits, queues and waiting times.
  20. 20. Hyper ISl and, Tream 4 Client: Post Office, UK THANK YOU ERIK, BEN, PRISCILA, ALASDAIR, MARCO

×