1. Benjamin Annicatta Varghese
493 Stone Mountain St, Q2
Lawrenceville, GA 30046
Highly skilled, and trainable professional seeking to utilize proven expertise in increasing revenues, providing customer
service, and uncovering fraud
Number one in Call Center for Fraud Identification in November 2012 saving the bank $126,800.
While at Capital One, ranked in Top 5% in production and revenue building every month from hire date to current, and
Spotlight Award Winner May 2012 for identifying over 50% of all Account Fraud.
Ranked number one in District in final quarter of production in 2008.
Consistent top tiered sales performer every month in bank products.
While employed by First Convenience Bank, implemented plan for employees to achieve over 150% of sales goals.
Led business development and market share expansion efforts within multimillion-dollar financial institutions.
Ranked in the top 10% in credit card sales, and worked with customer marketing transferring over $800,000 in balance
transfers and cash advances while employed at MBNA
Resolution Expeditor, Home Depot, 2015 - Present
Resolved complex client issues directly impacting financial relationships and revenue generation, directly impacting customer
satisfaction and retention levels. Currently assigned to the Email Resolutions Team, leveraging all available assets to ensure
one call resolution in accordance with company guidelines, prescribed time constraints and customer expectations.
• Routinely handled billing disputes, and other credit related matters via multiple communications mediums.
• Performed all functions within establish metrics to the highest quality standards.
• Reviewed and evaluated relevant information, exercised sound judgement, and helped to develop action plans with the goal
of reducing repeat occurrences of similar incidents.
Senior Fraud Analyst, Bank of America, 2014 - 2015
Reviewed credit card activity for possible fraud, taking appropriate actions based on transaction characteristics. Took
necessary steps to mitigate risk utilizing various computer resources. Contacted clients to validate suspicious charges.
• Gained experience in diverse areas of bank card fraud, and processed fraud claims as required.
• Directly impacted client retention through quality of service.
• Served as a training mentor for new associates, acclimatizing them to floor operations upon completion of initial training.
Relationship Specialist, Capital One Auto Finance, 2011 - 2014
Worked with auto dealers and customers to create financial options meeting the needs of both vested parties. Assisted in
reviewing documentation to ensure compliance regarding all legal regulations and corporate guidelines.
• Provided a high level of customer service to all clients, resulting in increased customer satisfaction levels.
• Promoted Capital One financing products in support of sales goals
2. Benjamin Annicatta Varghese - Page 2 of 2
Service Manager, Grace Dry Cleaners, 2009 - 2011
Provided leadership and superior customer service to build and maintain customer retention in a competitive market.
Oversaw operations, and managed business deposits and accounting functions. Ensured financial records were properly
recorded, reporting an accurate picture of business operations
Sales Service Representative, Compass Bank, 2007 - 2009
Maintained business and consumer relationships by assessing customer needs. Counseled customers on debt consolidation
options by recommending loans and other relevant financial products. Achieved quality and production metrics, while working
to improve revenues, and expand the clientele base.
Assistant Branch Manager, First Convenience Bank, 2006 - 2007
Implemented plans for growth and customer retention. Oversaw banking center operations and assisted with administrative
management exceeding quarterly revenue goals, and establishing a culture of excellence. Assisted with the hiring and training
of associates, and ensured compliance with applicable laws and corporate policies.
Teleservices Representative, MBNA Marketing Systems, 2003 - 2006
Processed credit card balance transfers and solicited credit card applications. Team Lead for all new hires and assisted in
minimizing and assessing risk.
Southwestern Assemblies of God University
Bachelor of Science in Church Ministry with a minor in Business Administration