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Building An AI-Powered
Organization To Solve
Today’s Business Problems
© 2019 Bernard Marr, Bernard Marr & Co. All rights reserved
Title
Text
IntroductionIntroduction
Many organizations have been using technology like artificial intelligence for some time
now to transform their businesses, but the current pandemic has created more urgency
for companies to automate and innovate. During these uncertain and ever-changing
times, business leaders are looking at AI to help them optimize their business processes,
increase productivity, and improve customer service.
Building An AI-Powered Organization To
Solve Today’s Business Problems
© 2019 Bernard Marr, Bernard Marr & Co. All rights reserved
Building An AI-Powered Organization To
Solve Today’s Business Problems
This week I tuned into Microsoft’s virtual AI Summit, where they shared their vision of
empowering organizations with AI throughout their entire structure. The “How to build an
AI-powered organization” keynote given by Corporate VP of AI and Innovation Marketing,
Mitra Azizirad, highlighted many successful AI projects that are already underway, and
looked towards a future where AI-driven automation is an everyday part of our business
lives.
Like so many other events, Microsoft’s summit on AI for business leaders was an entirely
digital event. This fits well with another key message of the event – that now, more than
ever, we must look to technology and innovation for both solving old problems better,
and for dealing with emerging challenges going forward.
© 2019 Bernard Marr, Bernard Marr & Co. All rights reserved
Building An AI-Powered Organization To
Solve Today’s Business Problems
Due to the ongoing health crisis, Azizirad found herself in the novel situation of giving a
keynote to an audience of industry leaders from a spare bedroom of her house. As we
approach three months into lockdown in the UK where I’m writing this, novel situations
have quickly become the “new normal” in this, and many other ways. The spirited
response to change seen across most industries speaks volumes about our capacity to
adapt and innovate – particularly when it is a matter of survival.
Azizirad shares that the whole ethos behind Microsoft’s drive to “put AI into the hands of
everyone is about helping businesses and organizations to meet that potential and to
drive holistic change. I am not surprised by her excitement for her brief – which is to
discover the amazing advances that are becoming possible through AI and innovation,
and to help her customers make it work for them. As this also describes a great deal of the
work I do, I know it is a privilege to have a front-row view of the power of this technology.
© 2019 Bernard Marr, Bernard Marr & Co. All rights reserved
Building An AI-Powered Organization To
Solve Today’s Business Problems
Azizirad talked a little more about the Covid-era challenges such as managing remote
working and keeping teams and customers connected. A great example here is the work
her team has done with the “virtual stage” technology. This uses AI to enable presenters to
drop into any background and smoothly interact with computer graphic elements of the
presentation. By combing a new neural network background matting technique with
depth information captured by two Azure Kinect cameras, it is possible to create a green
screen experience without a green screen. The team made the code and instructions
available via an AI Lab for developers to help business leaders replicate the experience
themselves.
One question I hear regularly when I talk about AI is that with so many other priorities
pressing, is there a danger that people might start to look away from advanced tools and
platforms, seeing them as “nice-to-haves” rather than survival essentials?
© 2019 Bernard Marr, Bernard Marr & Co. All rights reserved
Building An AI-Powered Organization To
Solve Today’s Business Problems
Azizirad’s message was that this isn’t likely to happen. AI is already providing real growth
in three key areas – operations, employee productivity and customer services – essential
to bottom-line growth and therefore long-term survival. For customer services in
particular, it’s unlikely that companies would have managed the successful response they
have seen to changes that Covid-19 has caused to the way customers communicate,
without this technology being available. Microsoft’s own Health Bot system is used across
23 countries to allow organizations (including governments) to query health data and
provide answers to customers and the general public.
Mitra also touched on the gains that are being seen by businesses experimenting with
automation to reduce manual and repetitive digital workloads such as data cleansing and
preparation. According to Azizirad’s figures this has often led to a 25% increase in
employee productivity – leaving more time free to work on strategic or creative priorities.
© 2019 Bernard Marr, Bernard Marr & Co. All rights reserved
Building An AI-Powered Organization To
Solve Today’s Business Problems
Another interesting point discussed was a concept referred to as MLOps – or Machine
Learning Operations. Taking its cue from software development’s DevOps, MLOps looks
towards a near-future scenario when AI adoption within companies will scale to allow
thousands of processes all working simultaneously on their own tasks, but constantly
learning and growing with each other.
“The ability to integrate AI into the fabric of your business is what is going to accelerate
the value you get from the technology – and where we see the leaders differentiate from
those that are struggling”, Azizirad shares.
To me, this seems to open up the possibility of new roles emerging within companies,
bridging the gap between management’s big visions and the ability and domain expertise
of the technical specialists needed to implement them.
© 2019 Bernard Marr, Bernard Marr & Co. All rights reserved
Building An AI-Powered Organization To
Solve Today’s Business Problems
In any worthwhile discussion of AI there are risks that need to be addressed, and generally
these revolve around privacy, security and bias. Mitigating against these risks must be a
strategic priority, with remedies hard-baked into tools and processes, Azizirad tells me,
and I can see that this is likely to become an important part of the MLOps workload.
To help other business drive AI, Microsoft created the AI Business School, an initiative
aimed at equipping non-technical business leaders with AI smarts, along with the
knowledge and skills they need to provide responsible AI leadership.
This month, the school added two new learning pathways to its curriculum. One is focused
on scaling AI as well as the MLOps concept previously discussed. The other, AI for
Business Users, tackles application of AI to typical and not-so-typical business problems.
You can watch Mitra Azizirad’s full keynote on-demand, and you can find more
information on Microsoft’s AI Business School here.
Have more questions about how to build an AI powered organization? Then watch out for
when Mitra will join me for a LinkedIn Live session later in July.
© 2017 Bernard Marr , Bernard Marr & Co. All rights reserved
© 2018 Bernard Marr, Bernard Marr & Co. All rights reserved
Bernard Marr is an internationally best-selling author, popular keynote speaker, futurist, and a
strategic business & technology advisor to governments and companies. He helps
organisations improve their business performance, use data more intelligently, and
understand the implications of new technologies such as artificial intelligence, big data,
blockchains, and the Internet of Things.
LinkedIn has ranked Bernard as one of the world’s top 5 business influencers. He is a frequent
contributor to the World Economic Forum and writes a regular column for Forbes. Every day
Bernard actively engages his 1.5 million social media followers and shares content that
reaches millions of readers.
Visit The
Website
© 2017 Bernard Marr , Bernard Marr & Co. All rights reserved
© 2019 Bernard Marr, Bernard Marr & Co. All rights reserved
Bernard Marr is an internationally best-selling author, popular keynote speaker, futurist, and a
strategic business & technology advisor to governments and companies. He helps
organisations improve their business performance, use data more intelligently, and
understand the implications of new technologies such as artificial intelligence, big data,
blockchains, and the Internet of Things.
LinkedIn has ranked Bernard as one of the world’s top 5 business influencers. He is a frequent
contributor to the World Economic Forum and writes a regular column for Forbes. Every day
Bernard actively engages his 1.5 million social media followers and shares content that
reaches millions of readers.
Visit The
Website
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Building An AI-Powered Organization To Solve Today’s Business Problems

  • 1. Building An AI-Powered Organization To Solve Today’s Business Problems
  • 2. © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved Title Text IntroductionIntroduction Many organizations have been using technology like artificial intelligence for some time now to transform their businesses, but the current pandemic has created more urgency for companies to automate and innovate. During these uncertain and ever-changing times, business leaders are looking at AI to help them optimize their business processes, increase productivity, and improve customer service. Building An AI-Powered Organization To Solve Today’s Business Problems
  • 3. © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved Building An AI-Powered Organization To Solve Today’s Business Problems This week I tuned into Microsoft’s virtual AI Summit, where they shared their vision of empowering organizations with AI throughout their entire structure. The “How to build an AI-powered organization” keynote given by Corporate VP of AI and Innovation Marketing, Mitra Azizirad, highlighted many successful AI projects that are already underway, and looked towards a future where AI-driven automation is an everyday part of our business lives. Like so many other events, Microsoft’s summit on AI for business leaders was an entirely digital event. This fits well with another key message of the event – that now, more than ever, we must look to technology and innovation for both solving old problems better, and for dealing with emerging challenges going forward.
  • 4. © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved Building An AI-Powered Organization To Solve Today’s Business Problems Due to the ongoing health crisis, Azizirad found herself in the novel situation of giving a keynote to an audience of industry leaders from a spare bedroom of her house. As we approach three months into lockdown in the UK where I’m writing this, novel situations have quickly become the “new normal” in this, and many other ways. The spirited response to change seen across most industries speaks volumes about our capacity to adapt and innovate – particularly when it is a matter of survival. Azizirad shares that the whole ethos behind Microsoft’s drive to “put AI into the hands of everyone is about helping businesses and organizations to meet that potential and to drive holistic change. I am not surprised by her excitement for her brief – which is to discover the amazing advances that are becoming possible through AI and innovation, and to help her customers make it work for them. As this also describes a great deal of the work I do, I know it is a privilege to have a front-row view of the power of this technology.
  • 5. © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved Building An AI-Powered Organization To Solve Today’s Business Problems Azizirad talked a little more about the Covid-era challenges such as managing remote working and keeping teams and customers connected. A great example here is the work her team has done with the “virtual stage” technology. This uses AI to enable presenters to drop into any background and smoothly interact with computer graphic elements of the presentation. By combing a new neural network background matting technique with depth information captured by two Azure Kinect cameras, it is possible to create a green screen experience without a green screen. The team made the code and instructions available via an AI Lab for developers to help business leaders replicate the experience themselves. One question I hear regularly when I talk about AI is that with so many other priorities pressing, is there a danger that people might start to look away from advanced tools and platforms, seeing them as “nice-to-haves” rather than survival essentials?
  • 6. © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved Building An AI-Powered Organization To Solve Today’s Business Problems Azizirad’s message was that this isn’t likely to happen. AI is already providing real growth in three key areas – operations, employee productivity and customer services – essential to bottom-line growth and therefore long-term survival. For customer services in particular, it’s unlikely that companies would have managed the successful response they have seen to changes that Covid-19 has caused to the way customers communicate, without this technology being available. Microsoft’s own Health Bot system is used across 23 countries to allow organizations (including governments) to query health data and provide answers to customers and the general public. Mitra also touched on the gains that are being seen by businesses experimenting with automation to reduce manual and repetitive digital workloads such as data cleansing and preparation. According to Azizirad’s figures this has often led to a 25% increase in employee productivity – leaving more time free to work on strategic or creative priorities.
  • 7. © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved Building An AI-Powered Organization To Solve Today’s Business Problems Another interesting point discussed was a concept referred to as MLOps – or Machine Learning Operations. Taking its cue from software development’s DevOps, MLOps looks towards a near-future scenario when AI adoption within companies will scale to allow thousands of processes all working simultaneously on their own tasks, but constantly learning and growing with each other. “The ability to integrate AI into the fabric of your business is what is going to accelerate the value you get from the technology – and where we see the leaders differentiate from those that are struggling”, Azizirad shares. To me, this seems to open up the possibility of new roles emerging within companies, bridging the gap between management’s big visions and the ability and domain expertise of the technical specialists needed to implement them.
  • 8. © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved Building An AI-Powered Organization To Solve Today’s Business Problems In any worthwhile discussion of AI there are risks that need to be addressed, and generally these revolve around privacy, security and bias. Mitigating against these risks must be a strategic priority, with remedies hard-baked into tools and processes, Azizirad tells me, and I can see that this is likely to become an important part of the MLOps workload. To help other business drive AI, Microsoft created the AI Business School, an initiative aimed at equipping non-technical business leaders with AI smarts, along with the knowledge and skills they need to provide responsible AI leadership. This month, the school added two new learning pathways to its curriculum. One is focused on scaling AI as well as the MLOps concept previously discussed. The other, AI for Business Users, tackles application of AI to typical and not-so-typical business problems. You can watch Mitra Azizirad’s full keynote on-demand, and you can find more information on Microsoft’s AI Business School here. Have more questions about how to build an AI powered organization? Then watch out for when Mitra will join me for a LinkedIn Live session later in July.
  • 9. © 2017 Bernard Marr , Bernard Marr & Co. All rights reserved © 2018 Bernard Marr, Bernard Marr & Co. All rights reserved Bernard Marr is an internationally best-selling author, popular keynote speaker, futurist, and a strategic business & technology advisor to governments and companies. He helps organisations improve their business performance, use data more intelligently, and understand the implications of new technologies such as artificial intelligence, big data, blockchains, and the Internet of Things. LinkedIn has ranked Bernard as one of the world’s top 5 business influencers. He is a frequent contributor to the World Economic Forum and writes a regular column for Forbes. Every day Bernard actively engages his 1.5 million social media followers and shares content that reaches millions of readers. Visit The Website © 2017 Bernard Marr , Bernard Marr & Co. All rights reserved © 2019 Bernard Marr, Bernard Marr & Co. All rights reserved Bernard Marr is an internationally best-selling author, popular keynote speaker, futurist, and a strategic business & technology advisor to governments and companies. He helps organisations improve their business performance, use data more intelligently, and understand the implications of new technologies such as artificial intelligence, big data, blockchains, and the Internet of Things. LinkedIn has ranked Bernard as one of the world’s top 5 business influencers. He is a frequent contributor to the World Economic Forum and writes a regular column for Forbes. Every day Bernard actively engages his 1.5 million social media followers and shares content that reaches millions of readers. Visit The Website
  • 10. Title Subtitle Be the FIRST to receive news, articles, insights and event updates from Bernard Marr & Co straight to your inbox. Signing up is EASY! Simply fill out the online form and we’ll be in touch! © 2018 Bernard Marr, Bernard Marr & Co. All rights reserved