1. Paperless Billing Strategies
Mitch Rose
VP Marketing and Billing Strategy
Billtrust
Improving Your Billing. Improving Your Business.

2. Follow Along
Want to Tweet, LinkedIn, or Facebook update
along?
#TransformYourBilling
Improving Your Billing. Improving Your Business. @_Billtrust

3. Irony?
3
Improving Your Billing. Improving Your Business.

4. The “Green” Stamp We Need To See
Go Green,
Go Electronic
USA GO GREEN
4
Improving Your Billing. Improving Your Business.

5. High Impact Trends
Changing Customer
Expectations
Growing Role of Online
USPS Struggles
5
Improving Your Billing. Improving Your Business.

6. Businesses must transform their
billing processes now to address the
changes that lie ahead…
Go Paperless!
Improving Your Billing. Improving Your Business.

7. Triple-Play Impact
$
…average savings by converting
70% to eBill from paper delivery
…increase in overall level of
17% satisfaction with biller**
…trees saved if 20% more people
1.8M switch to eBill
** Billtrust proprietary billing research 2007 through 2010
Improving Your Billing. Improving Your Business.

8. What is meant by paperless billing?
Can there be some “paper” in paperless?
What are the key elements of electronic channels?
What are effective approaches to migrating bill
recipients to electronic channels?
Improving Your Billing. Improving Your Business.

9. What Is Meant By Paperless Billing?
Other
• EDI
• AP Networks
Email Fax
Paper & postage disappear
Biller Direct Consolidated
Improving Your Billing. Improving Your Business.

10. What is meant by paperless billing?
Can there be some “paper” in paperless?
What are the key elements of electronic channels
What are effective approaches to migrating bill
recipients to electronic channels?
Improving Your Billing. Improving Your Business.

11. Can There Be “Paper” In “Paperless”?
Super
Batching
Bill
Messaging - Reducing Bill Design
TransPromo paper’s
impact
Address
Management Bill Accuracy
Improving Your Billing. Improving Your Business.

12. Batching…
…Combining different bills destined for the same billing address into 1 envelope to reduce postage & envelope costs
Without Batching INVOICE INVOICE Cost Estimate
ABC ELECTRIC ABC ELECTRIC
ANYTOWN, USA ANYTOWN, USA 2 Invoices
x $.50 Per Envelope
$15.26 $15.26 $ 1.00 Total Charges
With Batching
INVOICE INVOICE Cost Estimate
ABC ELECTRIC ABC ELECTRIC 1 Invoice
ANYTOWN, USA ANYTOWN, USA
x $.50 Per Envelope
$ 0.50 First Bill Charge
$15.26 $15.26
1 Additional Page
x $.05 Per Page Fee
$ 0.05 Extra Pages Charge
$ 0.55 Total Charges
Improving Your Billing. Improving Your Business.

13. Bullpenning…
…Holding bills below a dollar threshold for a specified number of days to reduce postage & materials costs
Monday Tuesday Wednesday
Without Bullpenning INVOICE INVOICE INVOICE Cost Estimate
ABC ELECTRIC ABC ELECTRIC ABC ELECTRIC
ANYTOWN, USA ANYTOWN, USA ANYTOWN, USA 3 Invoices
x $.50 Per Envelope
$15.26 $125.47 $475.99 $ 1.50 Total Charges
Monday Tuesday Wednesday
With Bullpenning
Cost Estimate
INVOICE INVOICE INVOICE
ABC ELECTRIC ABC ELECTRIC ABC ELECTRIC 1 Invoice
ANYTOWN, USA ANYTOWN, USA ANYTOWN, USA x $.50 Per Envelope
$ 0.50 First Bill Charge
$15.26 $125.47 $475.99
1 2 Additional Pages
x $.05 Per Page Fee
< $250 < $250 $ 0.10 Extra Pages Charge
$ 0.60 Total Charges
Improving Your Billing. Improving Your Business.

14. Bill Design
Improving Your Billing. Improving Your Business.

15. Focus on Mail Integrity
Permit #3
Billtrust
Improving Your Billing. Improving Your Business.

16. Address Cleansing
Improving Your Billing. Improving Your Business.

17. Bill Marketing
Bills are the most widely read customer
documents that any enterprise produces
95% 63%
…of transactional …of customers prefer
documents are opened statements that
and read include personalized,
relevant offers
Improving Your Billing. Improving Your Business.

18. Bill Messaging Options
Dynamic Bill Message Pre-Printed Inserts Inline with Print Job
Improving Your Billing. Improving Your Business.

19. What is meant by paperless billing?
Can there be some “paper” in paperless?
What are the key elements of electronic channels
What are effective approaches to migrating bill
recipients to electronic channels?
Improving Your Billing. Improving Your Business.

20. Key Electronic Channels: Email
Win for bill recipient:
• Exact replica of paper bills
• Summary of data in body of email
• Downloadable data
• Deliverability best practices
• Easy tracking
Improving Your Billing. Improving Your Business.

21. Key Electronic Channels: Fax
Win for bill recipient:
• Exact replica of paper bills
• Optional cover
• Integration of terms and conditions
• Schedule time of day
• Easy tracking
Improving Your Billing. Improving Your Business.

22. Key Electronic Channels: Biller Direct
Win for bill recipient:
• Exact replica of paper bills
• Easy payment interface
• Safe and secure online
environment
• Downloadable data
• Multiple users with different
privileges
• Short pay with reason codes
• Line item disputes
• Filtering of display data
• Payment history
Improving Your Billing. Improving Your Business.

23. Key Electronic Channels: Consolidated
Win for bill recipient:
• Easy access to view and pay bills
across multiple vendors
• Exact replica of paper bills
• Easy payment interface
• Safe and secure online
environment
• Payment history
• Access 24/7
Improving Your Billing. Improving Your Business.

24. Key Electronic Channels: Data Interface
Improving Your Billing. Improving Your Business.

25. What is meant by paperless billing?
Can there be some “paper” in paperless?
What are the key elements of electronic channels
What are effective approaches to migrating bill
recipients to electronic channels?
Improving Your Billing. Improving Your Business.

26. Objections to eBilling
NACHA’s Council for Electronic Billing and Payment, 2/11: Billing Benchmark Study
26
Improving Your Billing. Improving Your Business.

27. e-Adoption Messaging
Reduce Paper Clutter Save Time Efficient AP Process
Go Green Convenience - Online
Promotional Offer
Improving Your Billing. Improving Your Business.

28. Ways To Communicate
Message On The Bill Bill Insert Special Letter
Improving Your Billing. Improving Your Business.

29. Ways To Communicate
Website Message
On Hold Message
Special Events
Customer
Service Reps
Improving Your Billing. Improving Your Business.

30. eBilling Adoption
Improving Your Billing. Improving Your Business.

31. eBilling Tracking
Improving Your Billing. Improving Your Business.

32. Improving Your Billing. Improving Your Business.

33. Who is Billtrust?
►Billtrust is a leading Billing Service Provider
►Technology Based
►End to End Billing Solution
►800+ Customers
►99% Annual Customer Retention
►PCI Level 1 Certified, SSAE 16 Audited
Improving Your Billing. Improving Your Business.

34. Follow Along
Want to Tweet, LinkedIn, or Facebook update
along?
#TransformYourBilling
Improving Your Billing. Improving Your Business. @_Billtrust

35. Questions?
Mitch Rose
mrose@billtrust.com
609-235-0822
Improving Your Billing. Improving Your Business.