Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.

NVMGroup_HRI

243 visualizaciones

Publicado el

  • Sé el primero en comentar

  • Sé el primero en recomendar esto

NVMGroup_HRI

  1. 1. QUICK INTRODUCTION ABOUT EMPLOYEE SURVEY
  2. 2. About our employee survey services © NVM Group 20152
  3. 3. Our services • Syndicated • Student and career – annually from 2008 • HR Facts and Figures - 2010 • Ad-hoc • Employee satisfaction • Employer branding assessment • Employee engagement • Culture fits and engaged values • Attitude Audit and disaster check 3© NVM Group 2015
  4. 4. Our approach • Technically: 4© NVM Group 2015 Qualitative • Focus on the quality of information and insight of it • Help to explore things and assumption Interview approach: In-depth interview mini focus group discussion Quantitative • Measure up things by put things in quantity. • By statistical analysis, we project concerns in form of the scale and scope of each issue itself Interview approach: Paper & pencil interview Computer-assisted interview Inter-person interview is still the better way to identify and detect any concerns from staff during the process while the computer-assisted interview being more on convenient side.
  5. 5. Our approach “Each corp. has its own expectation and sets of action standards that need to be addressed properly. Let share with us and together we figure them out.” “Most critical thing to employee survey is not in the methodology itself but on how the data collected and the way each interviewee receives feedbacks after that.” “Employee survey is a critical way to build trust based on the way we set up the communication and feedback channel to staff” 5© NVM Group 2015 Thus the close cooperation between Client and project team is critical to the project. Upon the specific needs from client, the research approach will be tailor- made for each of the assumption from BOD as well as HR team.
  6. 6. Our approach 6© NVM Group 2015 Satisfaction Motivation Effective ENGAGEMENT The aspects to be assess are listed but not limited within this list: • Collaboration & Cooperation • Commitment & engagement • Communication & Information • Growth & Development, Training • Diversity of cultural backgrounds • Efficiency of work and structure • Working environment; Fairness & Respect in relations and at work; Feedback on work, performance • HR policies • Job satisfaction, variety and scope • Leadership; Management attitude and behaviors • Motivation; Pay & rewards, compensation, benefits • Individual performance • Quality of work process, products & services • Reaction to survey • Recognition of work • Working resources; Workload • Business strategy; Company Vision, Mission & Values • Teamwork & colleagues
  7. 7. Our approach • In partnership with you throughout the process  Questionnaire Development & Distribution  Response Rate Advisory  Survey Communication – Aims, Confidentiality, Results/Findings  Survey Host – invitations/reminders, Presentations/workshops, Action planning  In case the PAPI required, the key personnel from NVM will handle the process of information collection to ensure the maximum confidentiality  Reports delivery – Individual teams/Departments/Regions  Benchmarking Advisory  Management commentaries for actions  Trend information, track results over time  Online data access to create customized charts/tabulations combining with statistical approach to understand deeper about the drivers and reasons behind the figures  Key Driver Analysis on engagement/retention/satisfaction index  Strictly follow the Code of Conduct from ESOMAR for social research. 7© NVM Group 2015
  8. 8. © NVM Group 2015 8 • Briefing and discussing with internal team for understanding the circumstances as well as key business objectives and expectations Focus • Exploring assumption by observing and exploratory interviews Gathering information • Designing processes and questionnaires Design • Test, check, test, check, ….. Pilot and Review Rolling out • Processing raw data • Formulating models and influencing factors Analysis • Presenting Draft reports and findings • Discussing on key finding for understanding the causes and their impact Result communication • Checking facts again. • Identifying problems Signing up • Proposing ideas for actions Measuring outcomes
  9. 9. Our clients 9© NVM Group 2015
  10. 10. Sample report and our tools © NVM Group 201510
  11. 11. © NVM Group 2015 11 Data processing procedure Data coding •Based on the finished questionnaire to generate the code frame and then the code frame for all the open-ended answer •The code frame will be used during the data inputing step •All finished questionnaire should be coded and hidden the interviewees. •Code all the open ended answers. In case there are some new codes from the existence code frame , contact the HR team for new codes. Data inputing •Setup the input framework (SPSS, QPS) •Data input. Checking on the code frame and recon •Data cleaning Data processing •Check on the tab-spec •Create the syntax •Generating tabulars
  12. 12. © NVM Group 2015 12
  13. 13. Overall satisfaction © NVM Group 2015 13 [your comment…] 4.3 2.4 2 Total Group Head Office Factory Overall satisfaction Ref: Q1R1 ( Data: table 1
  14. 14. Detailed factors for the staff satisfactory (sorted) 14 Ref: Q1R2..R14 7.38 7.44 7.20 8.00 6.72 7.00 8.19 7.00 7.17 6.12 7.60 6.46 7.20 Satisfaction score 0.8 00.7 90.7 80.7 40.7 30.7 30.7 00.6 90.6 20.5 90.5 70.4 5 0.3 3 Weight factor Leadership nature of work Direct management Relationship Fair treatment Feedback Relationship to customer Personal regconition Senior management Pay and reward Facilities and equip Personal development Work life balance © NVM Group 2015
  15. 15. Understanding of …. 15© NVM Group 2015 76% 47% 35% 47% 29% Support for chains Brand bulding Customer service Revenue generation Support for staff Satisfaction score 30% 40% 70% 60% HO Factory No Yes
  16. 16. Perception toward communication channels © NVM Group 2015 16 1 2 3 4 5 Individual face to face meeting - Mean score A personal memo or note - Mean score E-mail - Mean score Telephone - Mean score Group meeting - Mean score Notice board - Mean score
  17. 17. Tools support for the Survey © NVM Group 2015 17 www.questionpro.com www.SurveyMonkey.co m Qualtrics
  18. 18. THANK YOU!

×