2. Presenting Today
Libby Mullen-Eaves
Director of Talent Development &
Culture
BizLibrary

3. www.bizlibrary.com/demo

5. POLL
What percentage of your employees are
working remotely?
A. 100%
B. More than 50%
C. 50%
D. Less than 50%

6. What We’re Going to Discuss Today
• The power of conversation - how to be a coach and care for
employee well-being.
• The tools needed to foster more connection between all teams,
regardless of their location.
• The balance of building trust and having fun to keep your employees
engaged and productive.
• The five ways to improve connection and engagement for remote
teams.

7. How to Be a Caring Coach?

8. Someone who “…inspires one to
maximize their personal and professional
potential through a strategic and
creative process.”

9. RELATIONSHIPS
PROCESS
IMPROVED
PERFORMANCE
Coaching Model

10. Coaches Toolkit For Those That Care
For Their Employees’ Well-Being
Communication
Performance Management
Emotional Intelligence
Business Acumen
Trust

11. “Every opportunity to interact with
people is a chance to coach.”
– Kevin Eikenberry from Vado and the Remote Leadership Institute

12. Communication
Key Skills
Active listening
Steps:
- Pay attention
- Show you’re listening
- Respond thoughtfully and
appropriately
Try these tips:
- Be Patient
- Don’t Judge
- Label Emotions

13. Learning to Frame and Ask Effective Questions
bizlibrary.com | YOUR ONLINE LEARNING PARTNER 13
• Ask open-ended questions
• Challenge their thoughts
• Prepare ahead of time
• Use the right tone
• Think about the sequence of your questions

14. Communication
Key Skills
#1 Active listening #2 Learning to frame and
ask effective questions
#3 Frequent
conversations

15. START
STOPWhat a manager should stop doing
CONTINUEWhat a manager should continue doing
What a manager should start doing

16. Performance Management
Key Skills
Understand employee engagement
and motivation
Goal setting
Delegation

17. • How are you meeting or exceeding expectations in
your job role?
• How are you improving the job role?
• How are you living our core values?
• How are you improving yourself?
Create a Plan for Employee Performance Management

18. Emotional Intelligence
Key Skills
Self-awareness, motivation, and regulation
Build effective relationships
“EQ (emotional intelligence) is so critical to success that it accounts for
58 percent of performance in all types of jobs.” – Travis Bradberry

19. Emotional Intelligence
Purpose
1. Guide employees through workplace conflicts and difficult
situations
2. Adaptability in a fast-changing work world
3. Positive response to diversity in thought and culture

20. The Technology Tools You Need to Improve
Connection and Engagement
• Webcams
• Chat
• Online learning and development
• Variety in content and format
• Gamification
• Reports
• Learning reinforcements

21. Business Acumen
Key Skills
Business operations and functions
Making decisions
Industry knowledge

22. Business Acumen
Purpose
1. Professional level understanding
2. Influencers and key stakeholders
3. The decision-making process

23. Building Trust
Key Skills
 Transparency
 Acting on feedback
 Recognition

24. Finding the Balance
Building trust and having fun!
What are you doing to foster trust and
fun at your organization?
Type in the group chat

25. Putting it all together…
1. Conversation at the beginning of meetings
2. Create a virtual breakroom
3. Create a group chat
4. Create contests
5. Create an environment of trust

26. Key Takeaways
• The power of conversation - the tools in the coaching toolkit
• The physical tools needed to foster more connection between all
teams, regardless of their location.
• The balance of building trust and having fun to keep your employees
engaged and productive.
• The five ways to improve connection and engagement for remote
teams.

27. Connect with Libby on LinkedIn!
Click HERE to connect or select
the link in the chat.

28. Questions?

29. FREE RESOURCES!
Two free video courses from
The BizLibrary Collection!
Topics include:
• Working remotely
• Improving productivity
while working remotely

30. Learn How BizLibrary Can Help Your Organization!
Let us know through the link in the chat if you'd like a free
customized consultation with one of our product specialists.
www.bizlibrary.com

31. Thank you for attending!
Katie Miller
Marketing Events Strategist
BizLibrary
Libby Mullen-Eaves
Director of Talent Development
& Culture
BizLibrary