What is Employee
Engagement?

To win in the
marketplace you
must first win in
the workplace.”
Doug Conant, Former CEO of Campbell’s Soup

The Employee
Engagement
Continuum

The Employee Engagement Continuum
Continuum of behavior | Engaged, Disengaged, Actively Disengaged
Engaged Actively Disengaged

41%
33%
28%
26%
Traditionalists
Millennials
Gen Xer’s
Boomers
Engagement Levels by
Generation

ENGAGED
• Help meet business goals
• Committed to the organization and its
values
• Consistent high performers
• Positive attitude
• Motivated
• Take initiative
• Communicate well, and help others
• Look to improve processes and efficiency.
• Use talents, and work to grow their skills.

DISENGAGED
• Do what’s required, but they’re not “going
the extra mile.”
• Performance is satisfactory
• Satisfied with themselves as-is
• Putting in the hours, but not the energy
• No initiative, no emotional commitment
• “It’s not a job. It’s a sentence—nine to five,
five to life.”

ACTIVELY
DISENGAGED
• More than just disconnected workers
• Miserable in their jobs
• Angry at their employer
• Misery loves company
• Water cooler conversation is a gripe session
• Actively working AGAINST the organization
• Undermine co-workers
• Pass around negative rumors
• Sabotage projects

Poll Question:
What percentage of
your workforce is
disengaged?

30%
52%
18%
Engaged
Disengaged
Actively
Disengaged

$300 million are
lost annually due to
actively disengaged
employees!

So, where is your team
on this continuum?

80% of people who quit were
dissatisfied with their manager.
SOURCE: Carnegie

What Can You Do to
Improve Employee
Engagement?

6 Ways to Improve Employee Engagement
Measure engagement
and work with data.
Focus on engagement
at multiple levels –
senior leadership and
grass roots.
Select the right
managers.
Train and coach
managers on key skills
and competencies that
lead to employee
engagement.
Define engagement in
realistic everyday
terms.
Find ways to connect
to every employee.

Measuring Engagement
Gallup’s Q12 Kenexa’s Survey
Accord
Management
System
HR Solutions’
Sweet 16
Surveys and Tools

Alternative direct measures
The percentage of
participation in ad-hoc
meetings and initiatives
vs. recurring meetings
and processes.
Time spent
collaborating directly
with customers
outside of normal
scope of work.
The number of network
connections and time
spent with people
outside of immediate
team or region.
The amount of work
that occurs outside of
normal working
hours.
Measuring Engagement
SOURCE: Harvard Business Review, A
Primer on Measuring Employee
Engagement

Define engagement in
realistic and everyday
terms.

SOURCE: http://www.scancapture.co.uk/how-maslows-hierarchy-of-needs-influences-employee-engagement/

Select the right managers.

Top 10 Skills:
IN 2020 IN 2015
1. Complex Problem Solving
2. Critical Thinking
3. Creativity
4. People Management
5. Coordinating With Others
6. Emotional Intelligence
7. Judgment And Decision Making
8. Service Orientation
9. Negotiation
10. Cognitive Flexibility
1. Complex Problem Solving
2. Coordinating With Others
3. People Management
4. Critical Thinking
5. Negotiation
6. Quality Control
7. Service Orientation
8. Judgment And Decision Making
9. Active Listening
10. Creativity
Source: Future of Job Report, World Economic Forum

Key Competencies and
Skills for Your
Managers

EMOTIONAL INTELLIGENCE
Our ability to understand and monitor our own feelings and emotions,
and the feelings and emotions of those around us.
The connection and
interaction of the
emotional and
rational parts of our
brain
Strategies to adopt
and improve
Attitudes, choices
and behaviors

COACHING SKILLS
The manager focuses on the actual needs of his or her employees and
puts those needs first.
Focus on the development of
the employee not the tasks
Structure for
accountability,
action and
outcomes
Ask vs. Tell Approach

Why Coaching Skills Are Important
For Your Managers?
Top Missing Skills In
Mid-Level Leaders
1. Coaching
2. Performance Appraisal
3. Developing Others
4. Managing Change
5. Communications
6. Business Acumen
SOURCE: Bersin by Deloitte
21%
Organizations with senior leaders who coach
effectively and frequently
IMPROVE BUSINESS RESULTS BY 21%
SOURCE: Bersin by Deloitte

COMMUNICATION SKILLS
Ensuring the message and method are appropriate to the situation and
desired results.
Feedback
Keep employees connected
Maintain relationships

DELEGATION
The right task to the right people.

Focus on engagement at
multiple levels – senior
leadership and grass roots.

Focus on Strengths
61% of employee’s with managers
that focus on strengths are engaged –
twice the average!
SOURCE: Gallup

Intrinsic vs Extrinsic

Find ways to connect every
employee.

Improving Engagement
Short Video Series
• Employee Engagement - Bad Deal or
Real Deal?
• The What and Why of Employee
Engagement
• The Employee Engagement Continuum
• Measuring Employee Engagement
• Improving Your Team's Employee
Engagement
• Ideas for Improving Engagement
• How to Improve Your Engagement at
Work

Leadership Feedback: What
employees want to tell you…but
don’t!
The best assessment of your
leadership comes from
those you lead.
It's true; most leaders live in a vacuum. They
don't receive much feedback from the people
they lead. In fact, they often have no idea
how good--or bad--their leadership really is.
"Leadership Feedback" is an entertaining
and thought provoking video training
program that provides the kind of honest
feedback leaders don't normally hear.

Try out these video lessons
and more!
Let us know through the poll if you’d like a free trial of BizLibrary’s online course
collection.
Thousands of videos and unlimited access for
your employees.
www.bizlibrary.com/free-trial

Thursday, Feb. 25th
1 p.m. Central, 2 p.m. Eastern
Join us for future webinars!
www.bizlibrary.com/webinars
For Upcoming and On-Demand Webinars
Leadership Expert,
Kevin Eikenberry

Presenter:
Jeremy Lieb
Director of Recruiting
jlieb@bizlibrary.com
@jeremylieb1
.
Host:
Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary