Turning the Pyramid Upside Down
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• Top-down
• Control
• Command
• Hierarchy
• Orders
• Micro-managing

POLL
What is your knowledge of servant leadership?
A. I have no knowledge. What is servant leadership?
B. I have heard of servant leadership, but we don't use it at our
company.
C. We have thought about using servant leadership at our company.
D. We're currently using the servant leadership style at our
company!

The History of Servant Leadership

• Top-down
• Control
• Command
• Hierarchy
• Orders
• Micro-managing
• Bottom-up
• Support
• Letting go
• Upside-down
hierarchy
• Empowering
From this… To this…
Turning the Pyramid Upside Down

Who is a Servant Leader?
"The servant-leader is a servant
first. It begins with the natural
feeling that one wants to serve,
to serve first.”
- Robert Greenleaf

Qualities of a Servant Leader
• Good listening skills
• Openness to new ideas
• Cultivation of trust
• Civility
• Empathy
• Selflessness
• Encouragement
• Consensus
• Awareness

Business Focus of Servant Leadership
• Stewardship of others
• Foresight
• Continuous improvement mindset

Personal Characteristics of Servant Leaders
• Humble
• Professionally and personally nurturing
• Inspirational
• Healing

Build Emotional Intelligence
Put Employees First
Steps to Transform your Leadership Mindset
Act Human
Stay Persistent
Don’t wait for
the CEO

Don’t Wait for the CEO
Step #1

Knowing your emotions
Managing your emotions
Motivating yourself
Recognizing and understanding other people’s emotions
Managing relationships
Five ‘Domains’ of EQ
Build Emotional Intelligence
Step #2

SELF-AWARENESS SELF-MANAGEMENT SOCIAL
AWARENESS
RELATIONSHIP
MANAGEMENT

Put Employees First
Step #3

Act Human
Step #4

Stay Persistent
Step #5

Why do we need more servant leaders?
• Increase of organizational effectiveness
• Builds teams confidence, which leads to higher employee engagement
• Enhanced creativity in employees
• Helps retention
• Many successful organizations operate as servant leaders

Increase of organizational effectiveness
Reason 1

Builds teams’ confidence, which leads to
higher employee engagement
Reason 2

Enhanced creativity in employees
Reason 3

“…the behavior of servant leaders
inspires an environment of mutual
trust in which subordinates
reciprocate by exhibiting creative
behavior”
The Findings
- Research by Neeraj Jaiswal and Rajib Dhar

Helps employee and client retention
Reason 4
15%Employees who are encouraged to use their
strengths every day are less likely to quit their jobs.
- Gallup

60 percent of graduating college students would
be willing to accept a lower salary if that meant
the chance to work for a terrific organization.
– Accenture Survey

Many successful organizations use
servant leadership
Reason 5

Conclusion

• Knowing the qualities of a servant leader
Key Takeaways
• The five steps to transform command-control
leadership into a serve-first mindset
• The benefits and successes of companies that run
on a serve-first mindset

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Thank you for attending!
Katie Miller
Marketing Specialist
BizLibrary
Libby Powers
Channel Partnership
BizLibrary