Presenter:
Shannon Kluczny
Vice President of Client
Success
skluczny@bizlibrary.com
@skluczny13
.
Host:
Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
Follow along and participate on Twitter: #BIZWEBINAR @BizLibrary

Improve employee performance with the largest
and fastest-growing library of training videos.

Poll Question
What stage is your learning program
currently in?

Getting Started

Business Goals
Alignment with a growth opportunity or area of challenge

Types of Strategies
Employee
Retention
New Manager
and Leadership
Employee
Engagement
Skill Gaps
Multi-
Generational
Compliance
Competitive
Advantage
Succession
Planning
Dispersed
Workforce
Agility
Sales Growth
New Product
Launch
Productivity
Employee
Retention
New Manager
and Leadership
Employee
Engagement
Skill Gaps
Multi-
Generational

Leadership Buy-In
Top down support

Why is leadership buy-in
important?
70%
of strategic failure comes from poor execution – not the
actual idea – having well defined processes and
leadership buy-in will be the difference between
success and failure
SOURCE: Ram Charan, author of Execution: The Discipline of Getting Things Done

Road to Success
10 Steps to Get Buy-In
1. Know your leader
2. Identify above or
bottom line
indicators
3. Connect
to business
strategy
4. Clarify
problems
5. Make time to show
the solution
6. Demonstrate thought
behind the scenes

7. Show collaborative effort
8. Build an accountability plan
9. Know timing
10. Be invested

Types of
Programs

Poll Question
What type of program are you putting in
place/have in place?

20%
Elective Program
30%
Mandatory Program
50%
Blended Program
What to Expect?

Change Management
Assess the current situation
Will this be a BIG change?

8 Steps to Get Employees Engaged
with Online Training
Setting
Requirements
and
Expectations
Communicating
Relevance
Continuous
Encouragement
Asse
3.
2.
1.
4

Assessments
Organizational
Support
Ongoing
Marketing
Rewards and
Recognition
Sharing
Success Stories
4.
7.
6.
5.
8.

Set Requirements and Expectations

Communicate Relevance

Which set of learning objectives
are more likely to make your
employees feel engaged about
compliance training?

Standard Learning
Objective:
Understand the law of
harassment and
discrimination
Employee Focused Learning
Objective:
Explain and demonstrate
behaviors that contribute to a
productive and safe work
environment for everyone.
Key Message
Contribute to a productive and safe work environment

IT’S 3 P.M. ON A WORKDAY...
HOW DO YOU BEAT THE SLUMP?
According to a recent University of Michigan study, the most common strategies are checking email,
switching tasks, or making a to-do list. However, none of these tactics actually improved employees'
sense of energy.
What did: learning something new.
So watch one of these short funny videos:
Conflict Resolution Episode 1: The Loudest Person Wins!
SVL_104000
Professional Excellence Episode 6: How to Use Email So That People Don’t Want to Hurt You
SVL_104150
Cutting Edge Communication: Staying Motivated at Work SVL_066066_NQ
Login at www.companycollege.com
Want to see more? Type the first two words of the course title into the search bar to see more just like it!
Beat the 3 p.m. Slump!

Continuous Encouragement
Manager coaching
Acknowledge
participation
Reward positive
behavior
Celebrate success
Align rewards with
business goals
Social learning
networks and
discussion boards

Assessments

0 1 2 3 4 5 6 7 8 9 10
Trainer
Employee
Manager
Trainer
Employee
Manager
Trainer
Employee
Manager
Usage Impact
POST
EVENT
PRE
Impact for Training Transfer
Most Powerful Least Powerful
Source: Barbara Carnes, Making Training Stick

0 1 2 3 4 5 6 7 8 9 10
Trainer
Employee
Manager
Trainer
Employee
Manager
Trainer
Employee
Manager
U
s
e
POST
EVENT
PRE
Impact for Training Transfer
Most Powerful Least Powerful
Manager pre-training has the biggest impact.
Trainer pre-training has the second biggest impact.
Manager post training has the third biggest impact.
Source: Barbara Carnes, Making Training Stick

Managers Before Training
Difference between
current state of
performance and desired
state?
ROOT cause analysis
What are the real
problems?
Performance gap, not
needs analysis

Root Cause
Analysis
Ask why until you can’t ask why anymore…
Is training the solution?

6 Best Practices for a Manager to
Support Learning
1. Identify performance gaps
2. Identify skill and competency gaps
3. Make the employees stakeholders
4. Get involved and be a good
example
5. Incorporate learning into
day-to-day work
6. Celebrate and recognize

Organizational Support
Manager orientation
Group learning
Discussion boards Social learning networks
New hire orientation
Executive support

Strategy
Management
Group (SMG)
• Discuss monthly vision and goals
• Each month a course is selected prior to
meeting
• Executives present the topic and lead
discussion
• Recognition for managers supporting training
• Increase interest from other managers

Ongoing Marketing
What’s In It For Me (WIIFM)
Testimonials
Subject Matter Experts
Themed Campaigns
Newsletter
Branding

Rewards and Recognition

Training and Development Punch Card
Receive a punch for each course completion.
Receive 10 punches and enter to win a $100 gift card!

Sharing Success Stories

Social Learning
Network
• “Teller Round Table”
• Share ideas, questions, successes and news
• New hires learn and discuss specific topics
• Links to articles for discussion
• Subject matter experts as guest moderators

Intranet
Video
Email
How to Communicate
Paper
Meetings

Evaluating Your Efforts

Measuring Utilization

Measuring Utilization
Program Kick-off
Announcement

Measuring Utilization
Notification of
Compliance
Course Due

Measuring Utilization
Company meeting and
endorsement from CEO

Measuring Utilization
Seasonal
Campaign

Measuring Utilization
Follow-up
Departmental
Meetings

The 8 Steps
1. Set requirements and expectations
2. Establish relevance
3. Provide continuous encouragement
4. Use assessments
5. Gain organizational support
6. Do ongoing marketing and communication
7. Incorporate rewards and recognition
8. Share success stories

Managers: Getting Started on
Accountability
BizLibrary
5 Part Video Series
This five-part program will help leaders run
the company in accordance with standards
for performance excellence and help
employees do the right thing, the right way,
every time, all the time.
This video is designed for managers, but
individual contributors at any level will gain
value from the content. The program list is
included as a reference to the recommended
viewing order.

A Formula for Team Success
Insights and Strategies
8 Part Video Series
Pete Williams shares his
strategies on working with A-
level people, training and
learning every day, and
learning and reporting
virtually

Join us for future webinars!
Thursday, Nov. 12th
1 p.m. Central, 2 p.m. Eastern
Wednesday, Nov. 18th
1 p.m. Central, 2 p.m. Eastern
Wednesday, Nov. 25th
1 p.m. Central, 2 p.m. Eastern
www.bizlibrary.com/webinars
For Upcoming and On-Demand Webinars

Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
@BizLibrary
Shannon Kluczny
Vice President of Client Success
skluczny@bizlibrary.com
@skluczny13