1. Robert Nash
Home: 847-526-6129 216 Circle Dr
Rnash216@comcast.net TOWER LAKES, IL 60010, United States
Mobile: 847-687-5452
Summary
Business and technology management professional with 20 years expertise in project and
contract management, professional services, business analysis and vendor/customer
relationship management obtained in Fortune 500 companies. Results oriented leader with
recognized accomplishments for building, managing, and mentoring cross-functional project
teams and delivering innovative systems solutions for operational excellence.
Skills
• Team Development & Leadership
• MS Excel, Word, Power Point, Access, Project and Visio
• Financial & Business Analysis
• Project Management Planning Methodology
• Client Relationship Management
• Proven analytical, technical, and problem solving skills
• Ability to manage and lead multi-functional teams
• Excellent communication, presentation and interpersonal skills.
Experience
Principal Consultant - RKNash Associates. Barrington IL 2001 - Present
Project Manager, Business Technology at CNA Insurance. Assumed leadership on multiple
projects requiring coordination of cross-functional teams developing enhancements to the
business unit’s transaction processing system. Translated high-level business requirements
into specifications for the IT organization and managed changes to such specifications.
Developed functional requirements with project sponsors and internal customers.
Coordinated software development, software testing and change management release teams.
Led the creation of a Center of Expertise within the Software Quality Testing group at CNA
Insurance. QA team utilized Winner Runner test software. Liaison between QA Testing and
software development groups and managed the software release process.
Sourced, negotiated, and contracted vendor disaster recovery software and services.
Organized and implemented a standardized disaster recovery process for all divisions of CNA
and their distribution partners following the massive destruction of business records on
9/11. Coordinated the restoration effort with executive management, business processing,
accounting and the remote customer support center.
Managed the transfer of a website's domain name server and assumed responsibility for web
hosting, security, design, content and analytics for an insurance broker.
Provided conservative investing advice and financial planning to clients in the Chicago-land

2. market while independently representing leading carriers of insurance and financial
instruments.
Created Power Point presentations and led workshops to business associations and
employees of medium sized businesses. Trained clients on terms of complex financial
contracts.
Exceeded profit goals for account management and team development in the role of District
Manager for ten account executives on behalf of American Family Life Assurance Company.
Hired, mentored and trained team members on marketing strategy, contract negotiations
product differentiation and business processes. Coordinated the implementation of a multi-
state HR benefits programs for a transportation company, a civil engineering firm and
hospital medical center networks.
Regional Telecom Project Manager - Genesys Telecommunication Laboratories. San
2000 - 2001
Francisco
Project Manager directing the vendor engineering team implementing a computer
telephony system at AT&T’s customer call centers in Texas. This vendor software based
project succeeded to integrate all customer contact communications processes via internet, e-
mail and telephone.
Managed professional consulting engagement team for national accounts. Responsible for
managing the delivery of customized computer systems integration and client contractual
requirements.
Senior Business Analyst / Project Manager - Spherion Technology Consulting. Oak
1998 - 2000
Brook, IL
Engaged on an enterprise-wide, data-center consolidation of Dell Servers. This project
represented a complete re-engineering of Infrastructure Architecture strategy mapping which
aligned with the Executive Operating Committee goals.
Through extensive interviews with Discover Financial Services call center managers,
streamlined all business processes and their associated information systems. Collaborated
with remote teams to create Visio records, design test cases and execute test strategies to
verify software and system functional integrity.
Regional liaison to headquarters management to align technology solutions with new
business strategies.
Professional Engineering Services / Contracts Mgr. - Rockwell
1993 - 1998
Telecommunications. WoodDale, IL
Managed a Customer Computer Telephony Engineering team. Recruited technical
resources and managed teams of project managers, Oracle DBA’s, design and
implementation engineers to provide hardware and software customer contact & e-commerce
solutions to Fortune 500 clients. Managed an annual budget of $1.5 million while growing
the profit of this consulting practice.
Negotiated customer service terms and conditions and related vendor sub-contract
agreements in support of customized software delivery requirements specified in client
contracts.
Contracts Specialist

3. Sourced technology vendors, negotiated terms for hardware and contracts, software licenses
and joint marketing partnerships.
Broker - North Shore Mortgage & Financial Services. Winnetka, IL 1991 - 1993
Marketed Northern Trust loan origination contracts for high net-worth individuals and
commercial real-estate accounts.
US 3rd Party Software Licensing Mgr. - Digital Equipment Corporation. Maynard, MA 1979 - 1991
Business manager of 3rd party vendor software for resale. Lead the cross-functional team
consisting of sales, business law, field service and technology procurement for system
integration into corporate accounts.
Corporate Software Acquisition Group, US Field Contracts Manager
Mentored and managed 12 contract licensing specialists covering the acquisition of software
for the US and field sales organization. Negotiated software contracts for internal use and
external resale
Authored the Corporate Software Licensing and Consulting Services Contracts Policies and
Procedures Manual including all vendor software license templates. Held 1 million dollar
approval authority for all software licensing contracts within the US Field Sales organization.
Purchasing Specialist, Advanced Technology Center
Sourced capital equipment and negotiated purchasing agreement for a new multi-million
dollar advanced development computer engineering center. After technology center was
operational, became the business partner with engineering responsible for sourcing,
intellectual property rights and patent contract negotiations covering new technology joint
development contracts with technology vendors and university research departments.
Senior Buyer Manufacturing, Capital Equipment and Subcontracted Components
Sourced, negotiated and managed capital equipment vendors for a computer monitor and
printer manufacturing plant expansion. Drafted Request for Proposals for an automated
distribution system to include robotic storage and automated inventory controls.
Vendor manager of sub-contracted mechanical components for computer manufacturing line.
Tracked vendor performance for delivery of inventory materials required in world-wide
manufacturing locations.
Education and Training
MBA Program
DePaul University's Kellstadt Graduate School of Business, Chicago, IL
• Coursework in Economics, Banking, Information Systems & Public Speaking
• Professional Development Program, Digital Equipment
• Presidents Club, Sandler Sales Institute
• Workshops on Negotiations, Karras
Bachelor, Marketing, 1979
Northern Illinois University, DeKalb, IL
Licenses and Certifications
• Series 65 - FINRA, 2012. Investment Advisor Representative

4. • Life, Health, LTC & Annuities - IL Department of Insurance, 2003.
• Gartner Group. Certified IT Project Manager
Community Service
Board Member and Community Services Director, Rotary International
President, Chamber of Commerce’s business networking group, Arlington Heights, IL
Ambassador Committee Chairman, Arlington Heights Chamber of Commerce
Board of Trustees for 2 years for non-profit organization, Long Grove, IL