1. 2012
Wonka Communications
LLC
Bob Petersen
WONKA VoIP SIP Trunk
Participant WorkBOOK

2. 0BWONKA VoIP SIP Trunk Participant WorkBOOK 2012
Introduction
Welcome to Wonka VoIP Trunk training!
In the next 15 minutes we are going to explore WONKA’s exciting new product WONKA VoIP SIP trunk.
Upon completion of this training you will be able to:
Describe VoIP Trunk/SIP Trunk technology.
Describe the types of calls that VoIP Trunk/SIP Trunk supports.
Explain the fundamentals of Wonka VoIP Trunk.
Describe VoIP Trunk product attributes.
Explain the customer advantages of Remote DID.
Explain the importance of Route Plans.
Describe the coverage footprint of Wonka VoIP Trunk.
Locate resources to research the competition
This course will consist of 3 lessons with a post test and course evaluation. Thank you again for
attending todays training and being the best part of Wonka Communications.
1

3. 0BWONKA VoIP SIP Trunk Participant WorkBOOK 2012
Wonka VoIP trunk offers:
1.
2.
3.
WONKA VoIP SIP Trunk completes the triad of products in the Wonka Managed IP Suite. What are the
other 2 strategic products in this suite?
1.
2.
2

4. 0BWONKA VoIP SIP Trunk Participant WorkBOOK 2012
Technology Basics
In your own words describe the following technology terms as though you were talking to a customer.
There is no right or wrong way to perform this task. Your instructor will provide feedback on your
answers.
PSTN (Public Switched Telephone Network)
IP=PBX (Internet Protocol Private Protocol Branch Exchange)
PRI (Primary Rate Interface)
LNP (Local Number Portability)
SIP (Session Initiation Protocol)
3

5. 0BWONKA VoIP SIP Trunk Participant WorkBOOK 2012
In your training you were shown nine types of Trunk Call Types. List at least three of the types that you
feel would have an impact on your customers and explain why in three sentences or less. Make your
statements as though you were presenting a value statement to a customer.
1.
2.
3.
4

6. 0BWONKA VoIP SIP Trunk Participant WorkBOOK 2012
Product Fundamentals
Briefly describe in your own words how VoIP Trunk works. Please keep your description as jargon free
as possible and keep in mind how this product will benefit your customer.
.
5

7. 0BWONKA VoIP SIP Trunk Participant WorkBOOK 2012
In your training we covered seven benefits of remote DID numbers. List the three benefits that would
have the most benefits to your customers and why.
1.
2.
3.
List two benefits of Route Plans
1.
2.
6

8. 0BWONKA VoIP SIP Trunk Participant WorkBOOK 2012
Route plans are a powerful and flexible tool for our customers to use. In your training we listed four
ways customers can manipulate and customer route plans. List the two that you saw value in and why?
1.
2.
Looking at the coverage map list the areas that you feel have the greatest potential for your sales
territory for this product.
7

9. 0BWONKA VoIP SIP Trunk Participant WorkBOOK 2012
8