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B R A N D Y R O D R I G U E Z
To obtain a position where, experience, education, personal abilities
and team work have valuable application.
SUMMARY OF QUALIFICAT IONS
10 key by touch
Fast and accurate typing 55+ WPM
Proficient in all Microsoft applications
Open to learning new things
Ability to multi task
Caliber Home Loans (Formerly Vericrest Financial Inc.) – Rancho
Bernardo, CA 1/12- Current
Foreclosure Specialist III/Authorized Signatory
Monitor foreclosure loans and ensuring that foreclosure actions on
individual accounts are completed accurately and in a timely manner,
according to investor/insurer, state, and regulatory guidelines,
minimizing financial losses to the company. Handle special projects
and reporting required by investors. Ensure the required Notices and
Motions are prepared, received, and mailed in accordance with
established guidelines. Identify quality compliance issues as they arise
and provide the appropriate feedback to management. Audit
foreclosure accounts for payment compliance and ensures proper
application to system of record. Review and sign documents submitted
to the court for filing. Closely monitor special timelines for Fannie,
Freddie and Ginnie Mae files.
Review financial information and hardship letters to determine
documents are complete for loan modification. Analyze front and back
end DTI to determine if a modification option is available. Order fees
and costs. Review property valuations/appraisals. Contact BK
department for information on necessary proceedings. Underwrite new
modification terms, payment schedule, and interest rate, defer escrow
and ancillary to maturity if necessary. Keep accurate tracking of loans
worked and phases of modification. Systems used: AAMP, CV, FISERV,
CORE, ASPEN, all Microsoft applications i.e. Word, Excel.
Call Center/Customer Service/Loss Mitigation/SPOC
Call center handling inbound/outbound calls via manual dial and dialer
using Aspect and Noble dialing systems, update loan data via Fiserv.
Process monthly mortgage payments, set arrangements for payment
or work out a payment plan, educate borrower on delinquency (soft
collections), educate borrower about loss mitigation options, short sale
options, deed in lieu options, refinance options, go over loan
modification terms and conditions once approved, explain fees and
deferred items, discuss escrowed amounts, ancillary fees, UPB,
perform loan validations with borrower once loan has boarded or
transferred servicing, research payment histories and acct
discrepancies for resolution, complete welcome calls, pull credit and
perform reviews with borrower.
Bank Of Internet Federal Bank – Del Mar, CA 9/11 – 1/12
● Customer Service Sales Representative and Assistant
In charge of all incoming/outgoing calls to Mortgage Consultants.
Setting appointments and answering multi line phone. Maintained
dialer "Leads 360" system which tracks all activity of every
borrower/lead. Intake of all new loans, send/receive signed
disclosures, order title, appraisal, assign to a loan processor and
manage the pipeline of loans in progress. Report directly to Vice
President and Senior VP of retail lending.
Prommis Solutions, Inc/Cal Western Reconveyance.- El Cajon, CA
Trustee Sales Officer
Post close, obtaining/verifying invoices from title websites for routing
to accounting, holds and follow ups, enter fees and costs, verified
3. invoices, request information from client systems, fee requests, update
clients systems, correspond with client contacts via email,
reinstatement and payoff quotes start to finish, new order input, end
of redemption, NOTC’s and mailings, NOS mailings, HUDOCC mailings,
IRS mailings, VA appraisals, breach and re-breach letters, personal
service (skip tracing) for Hawaii files, request in 3rd party systems for
referral to outside skip tracer and for referrals for judicial foreclosures,
correspond with attorneys for Hawaii files, NOI’s, answer borrower
questions via incoming phone calls. Adherence to strict timelines by
knowing each states requirements.
Handle approximately 150 incoming calls per day from Lenders,
Borrowers, Investors, Brokers, 3rd party purchasers. Answering a wide
variety of foreclosure questions for states AK, AZ, CA, HI, NV, ID, OR,
TX, UT, and WA using a call queue (Smooth Stone ICC)
Discovery Tours and Travel - Lakeside, CA 10/06- 1/09
Administrative Assistant for Travel Agency
Handle a large number of school trips and personal travel.
Responsible for the data entry of each student. Receive payment, post
payment, make deposits, answer heavy phone, research account
discrepancies, QuickBooks, follow up on reservations, submit A/R and
loss reports, filing.
West Coast Eye Care Associates - San Diego, CA 3/97-7/98 and
Medical and Optical Accounts Receivable and Insurance Biller.
Responsible for posing medical and optical payments for 14 locations
(patient and insurance), Collections on unpaid patient and insurance
balances, research account discrepancies, data entry, post charges and
medical billing, resubmit denials for payment, month end reports.
Union Bank Of California - San Diego, CA 8/98-12/01
Merchant Services Sales Associate, Reinstatements Account
Adjuster, Quality Control/Check In Clerk, Paper Unit.
Responsible for a wide range of duties held. Analyzed statements for
merchants accepting Visa/MasterCard, provide price comparisons and
offer better rates if possible, high call volume, research account
discrepancies, complete month end status reports for upper
management, data entry, set up and maintain daily logging system,
prepare and mail liquidation packages, advised customer of right to get
vehicle back, review sales reports for accurate sale proceeds, prepare
release letters, evaluate condition reports for possible claims, follow up
on title and liens, learned and proficiently used bank wide computer
systems, Microsoft, customer service.