4. Agenda
• Who are we?
• ICT and Primary Education.
5. Agenda
• Who are we?
• ICT and Primary Education.
• How do we meet demands of ICT in schools?
6. Agenda
• Who are we?
• ICT and Primary Education.
• How do we meet demands of ICT in schools?
• What do we do well and badly.
7. Agenda
• Who are we?
• ICT and Primary Education.
• How do we meet demands of ICT in schools?
• What do we do well and badly.
• Service D evolving.
8. Agenda
• Who are we?
• ICT and Primary Education.
• How do we meet demands of ICT in schools?
• What do we do well and badly.
• Service D evolving.
• Future events.
11. BCC ICT Services to schools
Service A : Network, PC & User Support
Service B : Sims Standard
Service D : Curriculur Support (Technician) **US
Service F : Sims Advanced
Service G : IT / Admin Officer Support for Schools MIS
13. Service D Stat’s
• Service D is an expensive service - £4235
per session.
14. Service D Stat’s
• Service D is an expensive service - £4235
per session.
• 140 Primary schools in Bristol
15. Service D Stat’s
• Service D is an expensive service - £4235
per session.
• 140 Primary schools in Bristol
• 98 subscribe to Service D
16. Service D Stat’s
• Service D is an expensive service - £4235
per session.
• 140 Primary schools in Bristol
• 98 subscribe to Service D
• 70% of schools buy us in
17. Service D Stat’s
• Service D is an expensive service - £4235
per session.
• 140 Primary schools in Bristol
• 98 subscribe to Service D
• 70% of schools buy us in
• We must be doing something right!
20. Service D
• Currently we have no SLA with schools.
• Very difficult to measure our service.
21. Service D
• Currently we have no SLA with schools.
• Very difficult to measure our service.
• Based on Trust Relationship with schools.
22. Service D
• Currently we have no SLA with schools.
• Very difficult to measure our service.
• Based on Trust Relationship with schools.
• Based on Trust Relationship within SITO
team.
24. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
25. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
• Currently undergoing restructuring from Tier 1 to
Tier 4 level management.
26. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
• Currently undergoing restructuring from Tier 1 to
Tier 4 level management.
• Within CSS there is little understanding of traded
services, especially with schools.
27. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
• Currently undergoing restructuring from Tier 1 to
Tier 4 level management.
• Within CSS there is little understanding of traded
services, especially with schools.
• No interaction or formal link with any other
schools service. (eg. Advisory team).
28. BCC & CSS
• A general flavour of what’s been going on with
CYPS - IT merge into CSS.
• Currently undergoing restructuring from Tier 1 to
Tier 4 level management.
• Within CSS there is little understanding of traded
services, especially with schools.
• No interaction or formal link with any other
schools service. (eg. Advisory team).
• Accountability is to Tahir, then Dave Evans.
32. Education Direction
• Political climate is causing serious concerns
to education.
• Tories - No more funding.
• Labour - Protected schools funding (at a
cost).
33. Education Direction
• Political climate is causing serious concerns
to education.
• Tories - No more funding.
• Labour - Protected schools funding (at a
cost).
• Others - Not sure.
35. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
36. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
• Rose Report
37. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
• Rose Report
• New Primary Curriculum
38. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
• Rose Report
• New Primary Curriculum
• ICT is now Cross-Curricular
39. Future trends in
Education
• Primary sector will be moving away from
Traditional ICT to embed new curriculum.
• Rose Report
• New Primary Curriculum
• ICT is now Cross-Curricular
• Difficulties managing assessment for
ICT...but then there always has been.
42. What do we do in
schools?
• Things like:
• Support ICT provision.
43. What do we do in
schools?
• Things like:
• Support ICT provision.
• Manage and maintain schools ICT.
44. What do we do in
schools?
• Things like:
• Support ICT provision.
• Manage and maintain schools ICT.
• Install SW & manage Network
45. What do we do in
schools?
• Things like:
• Support ICT provision.
• Manage and maintain schools ICT.
• Install SW & manage Network
• Trouble-shoot problems.
46. What do we do in
schools?
• Things like:
• Support ICT provision.
• Manage and maintain schools ICT.
• Install SW & manage Network
• Trouble-shoot problems.
• Others???
49. Re-active Processes
• We are fire-fighting way too much.
• We need to be spending around 40% on
re-active processes at MOST.
50. Re-active Processes
• We are fire-fighting way too much.
• We need to be spending around 40% on
re-active processes at MOST.
• Need to be much more pro-active.
59. Pro-active Processes
• Advising to replace equipment after
lifespan.
• 3 years replacement for desktops &
laptops.
• Get schools to understand TCO.
68. What we do badly?
• Do not give advice to schools as a group or
team.
69. What we do badly?
• Do not give advice to schools as a group or
team.
• No coherence
70. What we do badly?
• Do not give advice to schools as a group or
team.
• No coherence
• Are reluctant to advise change and
investments in schools ICT.
71. What we do badly?
• Do not give advice to schools as a group or
team.
• No coherence
• Are reluctant to advise change and
investments in schools ICT.
• Feel that we are saving school money.
72. What we do badly?
• Do not give advice to schools as a group or
team.
• No coherence
• Are reluctant to advise change and
investments in schools ICT.
• Feel that we are saving school money.
• We are not “joined up” in many ways.
75. ...Bad cont./
• Very little communication within School IT
officers group.
• Independent working in schools.
76. ...Bad cont./
• Very little communication within School IT
officers group.
• Independent working in schools.
• Maverick patterns of work as a result.
78. What we do well.
• Very experienced in all aspects of ICT in
schools.
79. What we do well.
• Very experienced in all aspects of ICT in
schools.
• No other department in BCC can offer
the same levels of expertise in their field.
80. What we do well.
• Very experienced in all aspects of ICT in
schools.
• No other department in BCC can offer
the same levels of expertise in their field.
• Provide good levels of service in majority
of our schools.
81. What we do well.
• Very experienced in all aspects of ICT in
schools.
• No other department in BCC can offer
the same levels of expertise in their field.
• Provide good levels of service in majority
of our schools.
• Solid background of service level.
83. We must move on...
• We must strive to move onto next level of
support.
84. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
85. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
• More advisory role.
86. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
• More advisory role.
• Merlin Learning Platform.
87. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
• More advisory role.
• Merlin Learning Platform.
• E-Safety
88. We must move on...
• We must strive to move onto next level of
support.
• Roles are changing to Schools ICT support.
• More advisory role.
• Merlin Learning Platform.
• E-Safety
• Proactive school support.
90. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
91. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
92. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
93. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
• Northgate IS.
94. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
• Northgate IS.
• RFL - Computer Village.
95. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
• Northgate IS.
• RFL - Computer Village.
• and others.
96. Why is the SITO role
changing?
• Direct Competition - Cheaper to schools.
• EdIT Concepts.
• SoftEgg.
• Northgate IS.
• RFL - Computer Village.
• and others.
• Lose schools = Lose Jobs.
99. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
100. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
• Asset management
101. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
• Asset management
• AV solutions
102. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
• Asset management
• AV solutions
• VC & backups etc
103. Value added.
• Must provide schools with the Value Added
services.
• We’ll see some today.
• Asset management
• AV solutions
• VC & backups etc
• Learning Platform support
105. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
106. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
• recognition from NCSL & SWGfL
107. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
• recognition from NCSL & SWGfL
• Working with Vital to create ICT technician
learning service.
108. Successful stuff we have
done.
• Wireless Networks in Bristol Primaries are
leading the way.
• recognition from NCSL & SWGfL
• Working with Vital to create ICT technician
learning service.
• Bristol Primary Blogspot for ICT resources.
111. Plan
• Must work closely as a team.
• Centrally manage Procurement list.
112. Plan
• Must work closely as a team.
• Centrally manage Procurement list.
• I will manage this list for all suppliers.
113. Plan
• Must work closely as a team.
• Centrally manage Procurement list.
• I will manage this list for all suppliers.
• We will not waiver from it.
117. Future events...
• Promote the SWGfL conference 7th July at
UWE.
• Promote Merlin LP to schools.
• Promote Vital CPD to schools.
118. Future events...
• Promote the SWGfL conference 7th July at
UWE.
• Promote Merlin LP to schools.
• Promote Vital CPD to schools.
• Promote Other BCC services to schools.
Costs based on number of factors - expenses/desk space etc.
Costs based on number of factors - expenses/desk space etc.
Costs based on number of factors - expenses/desk space etc.
Costs based on number of factors - expenses/desk space etc.
Costs based on number of factors - expenses/desk space etc.
SLA’s will change, we will have one.
I am planning to measure our performance alongside school performance.
SLA’s will change, we will have one.
I am planning to measure our performance alongside school performance.
SLA’s will change, we will have one.
I am planning to measure our performance alongside school performance.
SLA’s will change, we will have one.
I am planning to measure our performance alongside school performance.
-Currently due to complete restructuring in Easter!
-Talk about how advisory team are working now, with CLC’s
- Uncertain times, Paul is extended till Sept. Not sure what will happen then.
-Currently due to complete restructuring in Easter!
-Talk about how advisory team are working now, with CLC’s
- Uncertain times, Paul is extended till Sept. Not sure what will happen then.
-Currently due to complete restructuring in Easter!
-Talk about how advisory team are working now, with CLC’s
- Uncertain times, Paul is extended till Sept. Not sure what will happen then.
-Currently due to complete restructuring in Easter!
-Talk about how advisory team are working now, with CLC’s
- Uncertain times, Paul is extended till Sept. Not sure what will happen then.
-Currently due to complete restructuring in Easter!
-Talk about how advisory team are working now, with CLC’s
- Uncertain times, Paul is extended till Sept. Not sure what will happen then.
That was Bristol, this is the National picture.
BECTA will be severely reduced.
That was Bristol, this is the National picture.
BECTA will be severely reduced.
That was Bristol, this is the National picture.
BECTA will be severely reduced.
That was Bristol, this is the National picture.
BECTA will be severely reduced.
ICT suites are not sustainable anymore, get ICT into the classroom.
We need to be ahead of the game, and advise this too.
ICT suites are not sustainable anymore, get ICT into the classroom.
We need to be ahead of the game, and advise this too.
ICT suites are not sustainable anymore, get ICT into the classroom.
We need to be ahead of the game, and advise this too.
ICT suites are not sustainable anymore, get ICT into the classroom.
We need to be ahead of the game, and advise this too.
ICT suites are not sustainable anymore, get ICT into the classroom.
We need to be ahead of the game, and advise this too.
SO HOW DO WE PROVIDE A SERVICE.
90% of our time is on Re-active processes!
SO HOW DO WE PROVIDE A SERVICE.
90% of our time is on Re-active processes!
SO HOW DO WE PROVIDE A SERVICE.
90% of our time is on Re-active processes!
SO HOW DO WE PROVIDE A SERVICE.
90% of our time is on Re-active processes!
SO HOW DO WE PROVIDE A SERVICE.
90% of our time is on Re-active processes!
SO HOW DO WE PROVIDE A SERVICE.
90% of our time is on Re-active processes!
We are doing too much Re-Active. This is all we are doing.
We are doing too much Re-Active. This is all we are doing.
We are doing too much Re-Active. This is all we are doing.
- Single - Point of contacts or logging in schools.
- Network monitoring/ predicting failure.
- Single - Point of contacts or logging in schools.
- Network monitoring/ predicting failure.
- Single - Point of contacts or logging in schools.
- Network monitoring/ predicting failure.
- Single - Point of contacts or logging in schools.
- Network monitoring/ predicting failure.
We cannot carry on supporting out of date equipment, it makes us look bad.
We cannot carry on supporting out of date equipment, it makes us look bad.
We cannot carry on supporting out of date equipment, it makes us look bad.
Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
Loads of different ways companies have calculated TCO. But they all go UP in costs as time goes on!
This is to highlight what we do badly.
This is to highlight what we do badly.
This is to highlight what we do badly.
This is to highlight what we do badly.
This is to highlight what we do badly.
Not all doom and gloom.
Not all doom and gloom.
Not all doom and gloom.
Not all doom and gloom.
Proactive school support - Backups/ Asset management/ Support agreements for AV.
ALL PREVENTATIVE AND PREDICTING.
Proactive school support - Backups/ Asset management/ Support agreements for AV.
ALL PREVENTATIVE AND PREDICTING.
Proactive school support - Backups/ Asset management/ Support agreements for AV.
ALL PREVENTATIVE AND PREDICTING.
Proactive school support - Backups/ Asset management/ Support agreements for AV.
ALL PREVENTATIVE AND PREDICTING.
Proactive school support - Backups/ Asset management/ Support agreements for AV.
ALL PREVENTATIVE AND PREDICTING.
Proactive school support - Backups/ Asset management/ Support agreements for AV.
ALL PREVENTATIVE AND PREDICTING.
Nobody can provide this to schools apart from the Central Support services. US!
Nobody can provide this to schools apart from the Central Support services. US!
Nobody can provide this to schools apart from the Central Support services. US!
Nobody can provide this to schools apart from the Central Support services. US!
Nobody can provide this to schools apart from the Central Support services. US!
Nobody can provide this to schools apart from the Central Support services. US!
These are just a few, others are Becta FITS working closely with.
I am on the E-Safety working group for BCSB.
These are just a few, others are Becta FITS working closely with.
I am on the E-Safety working group for BCSB.
These are just a few, others are Becta FITS working closely with.
I am on the E-Safety working group for BCSB.
These are just a few, others are Becta FITS working closely with.
I am on the E-Safety working group for BCSB.
-Benefits are that I deal with the resellers and can manage the benefits.
-Cannot use our own preferred supply chain anymore.
-we recommend systems to schools for support reasons.
-Benefits are that I deal with the resellers and can manage the benefits.
-Cannot use our own preferred supply chain anymore.
-we recommend systems to schools for support reasons.
-Benefits are that I deal with the resellers and can manage the benefits.
-Cannot use our own preferred supply chain anymore.
-we recommend systems to schools for support reasons.
-Benefits are that I deal with the resellers and can manage the benefits.
-Cannot use our own preferred supply chain anymore.
-we recommend systems to schools for support reasons.
Let me know who hasn’t attended Merlin training sessions.
Let me know who hasn’t attended Merlin training sessions.
Let me know who hasn’t attended Merlin training sessions.
Let me know who hasn’t attended Merlin training sessions.