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7 distribution
companies who
are more efficient
thanks to
Sage CRM
As the owner or manager of a modern distribution
company, you know how important it is to ship
orders on time and provide great customer service
and stay one step ahead of the competition.
As the owner or manager of a modern distribution
company, you know how important it is to ship
orders on time and provide great customer service.
But do you know that a customer relationship
management solution can help you sell more
products and services, get ahead of the competition
and become more profitable?
We do
Here are 7 real-world
examples of successful
distribution companies
using Sage CRM today
For
understanding
what customers
want
The car rental company Avis wanted a
system for customer service and for
responding to customer interactions.
It integrated Sage CRM with its
booking system, giving employees a
better view of customers and driving
efficiency across the business.
“Our operators have a full service and booking
history of callers [and] resolution time is down.
We can build a much deeper impression of the
‘Avis experience’.”
What Avis is saying:
Ann Gallagher,
Customer Relations Manager
For more
productive
business
processes
Konica Minolta relied on three software
systems which were unproductive and
costly. The printing services company
wanted a solution that would save it time
and money.
Using Sage CRM and Sage ERP, the
printing services company can see its
current cash flow, access current
customer information and build more
rewarding relationships.
‘It became increasingly important to make the
customer a partner in our daily business
processes and to achieve this we needed a
[complete] view of our customers’
What Konica Minolta is saying:
Ronald Rens,
IT and Engineering Solutions Manager
For a more
mobile
workforce
Healthcare equipment
supplier Linet France
needed a CRM system that
employees could access
remotely and use to track
long-term business projects.
Mobile CRM means its
employees can save time
and become more
productive by updating
their data from anywhere.
“Our sales men, who handle up to 15
departments each, consult all the customer
data securely in real time and also update our
database remotely. That way they gain time and
independence”
What Linet is saying:
Eric Mougin,
President
For getting
ahead of the
competition
x
The Musgrave Group required a solution
for providing superior business support
to its retail partners. In addition, it
needed a system that would allow it to
improve customer service.
x
Sage CRM enables the Musgrave
Group to respond to customers
faster and provide a quality customer
service experience that differentiates
it from competitors.
“It is important for Musgrave Retail Partners Ireland to
deliver a high quality customer service. This is not
possible to do effectively in the absence of a good
CRM solution. In turn, quality customer service helps to
differentiate us from our competitors and allows us to
respond quickly to our customers' needs.”
What the Musgrave Group is saying:
Michael O’Neill,
IT Service Desk Manager
For providing
exceptional
customer service
Lightspeed Aviation distributes
headsets, but as the company grew it
found providing exceptional customer
service more difficult.
Today Sage CRM and Sage ERP
provide an integrated business
management solution that enables
exceptional customer service.
What Lightspeed Aviation is saying:
“Sage ERP and Sage CRM are flexible enough to
work the way we work and help us to be better at
what we do. We have a platform that will support
our growth and adapt to our changing business for
years to come”
Jim Mueller, Vice President and COO,
Lightspeed Aviation
For employees
who want
easy-to-use
software
x
TODD’s sales team needed an easy-to-
use CRM solution that would improve
their knowledge of customers, drive
their productivity and increase sales.
x
Thanks to Sage CRM, TODD now has
a central customer database that all
of its team can use to find
information about customers faster
and more easily than before.
“Sage CRM’s user-friendliness and
intuitive interface simplified its adoption
by [our] users.”
What TODD is saying:
Audrey Pinsault,
Sales Administration Manager
For enabling
faster business
growth
31
Inortech supplies paint, ink, plastics,
and adhesives. It wanted a solution
for handling prospect and customer
information, for collecting invoices
and for reviewing sales histories.
32
Sage CRM has accelerated
collections for outstanding
invoices, improved its cash flow,
credit, and increased the
company’s ability to expand.
“With all information readily available, sales
representatives can deliver unparalleled
customer service and strengthen client
relationships. In short, Sage CRM delivers the
business management capabilities we need to
stay competitive. ”
What Inortech is saying:
Shaun Summers,
Global Sales Tools Manager
Over 15,000 companies around the world use Sage
CRM every day.
Over 15,000 companies around the world use Sage
CRM every day.
Distribution companies who use Sage CRM are
becoming more efficient, productive and profitable.
Over 15,000 companies around the world use Sage
CRM every day.
Distribution companies who use Sage CRM are
becoming more efficient, productive and profitable.
You can do the same.
sagecrm.com
Discover how our customers are
succeeding with Sage CRM:
www.sagecrm.com/success-stories/

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Sage CRM Distribution Company Success Stories

  • 1. 7 distribution companies who are more efficient thanks to Sage CRM
  • 2. As the owner or manager of a modern distribution company, you know how important it is to ship orders on time and provide great customer service and stay one step ahead of the competition.
  • 3. As the owner or manager of a modern distribution company, you know how important it is to ship orders on time and provide great customer service. But do you know that a customer relationship management solution can help you sell more products and services, get ahead of the competition and become more profitable?
  • 5. Here are 7 real-world examples of successful distribution companies using Sage CRM today
  • 7. The car rental company Avis wanted a system for customer service and for responding to customer interactions.
  • 8. It integrated Sage CRM with its booking system, giving employees a better view of customers and driving efficiency across the business.
  • 9. “Our operators have a full service and booking history of callers [and] resolution time is down. We can build a much deeper impression of the ‘Avis experience’.” What Avis is saying: Ann Gallagher, Customer Relations Manager
  • 11. Konica Minolta relied on three software systems which were unproductive and costly. The printing services company wanted a solution that would save it time and money.
  • 12. Using Sage CRM and Sage ERP, the printing services company can see its current cash flow, access current customer information and build more rewarding relationships.
  • 13. ‘It became increasingly important to make the customer a partner in our daily business processes and to achieve this we needed a [complete] view of our customers’ What Konica Minolta is saying: Ronald Rens, IT and Engineering Solutions Manager
  • 15. Healthcare equipment supplier Linet France needed a CRM system that employees could access remotely and use to track long-term business projects.
  • 16. Mobile CRM means its employees can save time and become more productive by updating their data from anywhere.
  • 17. “Our sales men, who handle up to 15 departments each, consult all the customer data securely in real time and also update our database remotely. That way they gain time and independence” What Linet is saying: Eric Mougin, President
  • 18. For getting ahead of the competition
  • 19. x The Musgrave Group required a solution for providing superior business support to its retail partners. In addition, it needed a system that would allow it to improve customer service.
  • 20. x Sage CRM enables the Musgrave Group to respond to customers faster and provide a quality customer service experience that differentiates it from competitors.
  • 21. “It is important for Musgrave Retail Partners Ireland to deliver a high quality customer service. This is not possible to do effectively in the absence of a good CRM solution. In turn, quality customer service helps to differentiate us from our competitors and allows us to respond quickly to our customers' needs.” What the Musgrave Group is saying: Michael O’Neill, IT Service Desk Manager
  • 23. Lightspeed Aviation distributes headsets, but as the company grew it found providing exceptional customer service more difficult.
  • 24. Today Sage CRM and Sage ERP provide an integrated business management solution that enables exceptional customer service.
  • 25. What Lightspeed Aviation is saying: “Sage ERP and Sage CRM are flexible enough to work the way we work and help us to be better at what we do. We have a platform that will support our growth and adapt to our changing business for years to come” Jim Mueller, Vice President and COO, Lightspeed Aviation
  • 27. x TODD’s sales team needed an easy-to- use CRM solution that would improve their knowledge of customers, drive their productivity and increase sales.
  • 28. x Thanks to Sage CRM, TODD now has a central customer database that all of its team can use to find information about customers faster and more easily than before.
  • 29. “Sage CRM’s user-friendliness and intuitive interface simplified its adoption by [our] users.” What TODD is saying: Audrey Pinsault, Sales Administration Manager
  • 31. 31 Inortech supplies paint, ink, plastics, and adhesives. It wanted a solution for handling prospect and customer information, for collecting invoices and for reviewing sales histories.
  • 32. 32 Sage CRM has accelerated collections for outstanding invoices, improved its cash flow, credit, and increased the company’s ability to expand.
  • 33. “With all information readily available, sales representatives can deliver unparalleled customer service and strengthen client relationships. In short, Sage CRM delivers the business management capabilities we need to stay competitive. ” What Inortech is saying: Shaun Summers, Global Sales Tools Manager
  • 34. Over 15,000 companies around the world use Sage CRM every day.
  • 35. Over 15,000 companies around the world use Sage CRM every day. Distribution companies who use Sage CRM are becoming more efficient, productive and profitable.
  • 36. Over 15,000 companies around the world use Sage CRM every day. Distribution companies who use Sage CRM are becoming more efficient, productive and profitable. You can do the same.
  • 37. sagecrm.com Discover how our customers are succeeding with Sage CRM: www.sagecrm.com/success-stories/