2. What makes a good reception area? Waiting area Informal Meeting Area Receptionist Security Camera Entry phone system Switchboard, fax & PC Magazines etc Refreshments Photographs Plants Comfy Chairs
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4. Reception Records The receptionist will keep the following records at the reception desk: Reception Register (Visitor’s Book) All callers to the firm MUST sign this book (with the exception of postmen etc). The register will show the visitor’s details eg, name, organisation, time of arrival/departure, car registration number etc A Staff In/Out Book Any member of staff who has to leave the building during office hours will be required to write their reasons for doing so into the Staff In/Out book along with their time of leaving and return time. An Appointments Diary This is used to record all future appointments and is used by the receptionist to see who is expected each day, and also to give appointments to visitors who arrive without one. Electronic diaries are regularly used now.
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6. Visitors with Appointments Visitor Arrives Ask Visitors name and take their business card Check the Appointments Diary Get the Visitor to sign the Reception Register Issue Security pass Contact the member of staff to be seen If delayed, ask the visitor to take a seat, offer refreshments If available, direct visitor to the appropriate member of staff/office
