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Behavioral Skills Toolkit
By Ex-Deloitte Consultants
Behavioral Skills
Presentation Skills
Effective
Communication
Time Management
Leadership
Negotiations Skills
Team management
22
Aurelien Domont
Slidebooks Consulting
Managing Director
“ Increase your Behavioral skills using simple and
comprehensive Trainings created by ex-Deloitte
Consultants specialized in Leadership ”
“ Engage your audience and show
professionalism with Premium Powerpoint
slides ”
Objectives of this document
“ Save weeks of work by re-using our editable
Powerpoint slides for your own presentations or
trainings ”
33
Agenda
Behavioral Skills
Presentation Skills
Effective
Communication
Leadership
Negotiations Skills
Team management
Time Management
44
Agenda
Behavioral Skills
Presentation Skills
Effective
Communication
Leadership
Negotiations Skills
Team management
Time Management
55
What is the most well-known principle used by Consultants and
Executives to make breakthrough presentations?
66
What is the most well-known principle used by Consultants and
Executives to make breakthrough presentations?
The Pyramid Principle, also called
the Minto Pyramid Principle
77
Table of content
Apply the Pyramid principle
Create a story board
2
3
Write the introduction1
Resolve complex problems and present effectively
with the Pyramid Principle?
88
Table of content
Apply the Pyramid principle
Create a story board
2
3
Write the introduction1
Resolve complex problems and present effectively
with the Pyramid Principle?
99
Write an introduction which contains the situation, the complication and the
question
• A neutral description with facts that you know your audience will agree on
• Example: The company’s market is mature and doesn’t offer growth
opportunity anymore
The situation
• A desired change of the current situation
• Example: The CEO would like to increase his profit by reducing his cost by
10%
The complication
• The question that implicitly results from the complication
• Example: How can the company reduce its costs by 10%?
The question
1010
Table of content
Apply the Pyramid principle
Create a story board
2
3
Write the introduction1
Resolve complex problems and present effectively
with the Pyramid Principle?
1111
Pyramid Principle Definition
1212
Create a pyramid with your answer and supporting arguments - Template
Insert your answer
Insert your
supporting
argument
#1.1
Insert your
supporting
argument
#1.2
Insert your
supporting
argument
#1.3
Insert your
supporting
argument
#2.1
Insert your
supporting
argument
#2.2
Insert your
supporting
argument
#2.3
Insert your
supporting
argument
#3.1
Insert your
supporting
argument
#3.2
Insert your supporting
argument #1
Insert your supporting
argument #2
Insert your supporting
argument #3
Insert your
supporting
argument
#3,3
Insert your introduction’s question
Why or How?
Why or How?Why or How? Why or How?
To communicate in a structured way with a
busy executive, you should start with the
answer to the executive’s question first, and
then list your supporting arguments
Group, summarize and order logically your
supporting arguments
1313
The company can reduce its
cost by $5 millions through
some operational
improvements
Select
non-core
functions
Evaluate
cost and
service level
of potential
partners
Choose one
partner for
each
function
Design
current
processes
Compare
current
process to
best-in-
class
benchmarks
Adopt best
practices
based on
benchmarks
Select and
review
current
supplier
costs
Evaluate
cost of
potential
alternative
suppliers
Outsource non-core
functions to save $3
Millions
Simplify core functions
processes to save $1
Million
Review supplier cost to
save $1 Million
Renegotiate
supplier
contracts
and/or
choose
alternative
suppliers
How can the company reduce its cost by 10%?
Create a pyramid with your answer and supporting arguments - Example
1414
Ensure that your pyramid is Mutually Exclusive and Collectively Exhaustive
(MECE)
1515
Ensure that each category of your pyramid doesn’t contain too many
subcategories
In this example, each category only contain 3
subcategories, which is the ideal number for
a clear communication
Why or How?
Why or How?Why or How? Why or How?
Ensure a vertical logic by answering the
question “why” or “how”
1616
You an also use an horizontal logic within your pyramid…
Horizontal logic at the first
level
Horizontal logic at the
second level
1717
…by using a deductive logic…
The concept of deduction
Company X is not
profitable
Company Y is
profitable
Company Y
outsources its non
core functions
Company X should
outsource its non
core functions
A coherent and logic way of reasoning which automatically leads to a conclusion
Very convincing Sometimes hard to follow
Situation Observation
Conclusion
1818
…or an inductive logic
The concept of induction
Industry is attractive Competition is low Entry barriers are low
Company X should
invest in industry Y
A chain of non-related statements which make it possible to draw a certain conclusion
It is simple Link between conclusion and the
statements not always obvious
A list of independent statements
Conclusion
1919
The template below can be used to summarize the introduction, your answer
and the key hypotheses
• Situation: Replace the text by your own text
• Complication: Replace the text by your own text
• Question: Replace the text by your own text
• Replace the text by your own text
Insert supporting argument #1 Insert supporting argument #2 Insert supporting argument #3
First answer
Introduction
• Insert key message # 1
• Insert key message # 2
• Insert key message # 3
• Insert key message # 1
• Insert key message # 2
• Insert key message # 3
• Insert key message # 1
• Insert key message # 2
• Insert key message # 3
2020
Table of content
Apply the Pyramid principle
Create a story board
2
3
Write the introduction1
Resolve complex problems and present effectively
with the Pyramid Principle?
2121
Based on your pyramid, identify the slides that you need to produce
Answer
Supporting
argument
#1.1
Supporting
argument
#1.2
Supporting
argument
#1.3
Supporting
argument
#2.1
Supporting
argument
#2.2
Supporting
argument
#2.3
Supporting argument #1 Supporting argument #2
Why or How?
Why or How?Why or How?
#
Introduction (situation,
complication and question)
Slide to be produced
1 2
73
4 5 6 8 9 10
2222
Then create a storyboard to have an overview of your presentation
1 2 3
4 5 6
Company’s profits
are decreasing
We should outsource
Competitor X is
profitable
Company X has
same revenue as us
But Company X has
lower cost
50% of his core functions
have been outsourced
2323
Ensure that your storyboard combines horizontal and vertical logic
1 2 3Key message #1 Key message #2 Key message #3
Horizontal logic: A presentation should be
easily understood by only reading the key
message of each slide
Vertical logic: Texts, diagrams and charts
should support the key message
2424
And finally produce the slides!
2525
Summary
How to effectively communicate to Business
Executives through great and logical
presentation?
Create a MECE Pyramid with your answer and supporting arguments
Create a logical storyboard based on your Pyramid
2
3
Write an introduction containing the situation, complication and
question
1
Produce your slides with a horizontal and vertical logic4
2626
Sources of information
Sources of
information
Slidology: the art and science of creating
great presentations by Nancy Duarte
The McKinsey Way by Ethan Rasiel
The Pyramid Principle by Barbara Minto
2727
Agenda
Behavioral Skills
Presentation Skills
Effective
Communication
Leadership
Negotiations Skills
Team management
Time Management
2828
How would you define the word “Communication”?
2929
How would you define the word “Communication”?
Communication:
 is a two-way process between at least two people
 is a fundamental building block of human interaction
 involves two or more people sending and receiving
messages
 doesn’t have to involve speaking
3030
What are the top 5 principles used by the greatest communicator?
3131
You can receive our reusable Powerpoint slides by sharing this
presentation and submitting your email at www.slidebooks.com
www.slidebooks.com
3232
You can receive our reusable Powerpoint slides by sharing this
presentation and submitting your email at www.slidebooks.com
www.slidebooks.com

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Behavioral Skills Toolkit by Ex-Deloitte Consultants

  • 1. 1 Behavioral Skills Toolkit By Ex-Deloitte Consultants Behavioral Skills Presentation Skills Effective Communication Time Management Leadership Negotiations Skills Team management
  • 2. 22 Aurelien Domont Slidebooks Consulting Managing Director “ Increase your Behavioral skills using simple and comprehensive Trainings created by ex-Deloitte Consultants specialized in Leadership ” “ Engage your audience and show professionalism with Premium Powerpoint slides ” Objectives of this document “ Save weeks of work by re-using our editable Powerpoint slides for your own presentations or trainings ”
  • 5. 55 What is the most well-known principle used by Consultants and Executives to make breakthrough presentations?
  • 6. 66 What is the most well-known principle used by Consultants and Executives to make breakthrough presentations? The Pyramid Principle, also called the Minto Pyramid Principle
  • 7. 77 Table of content Apply the Pyramid principle Create a story board 2 3 Write the introduction1 Resolve complex problems and present effectively with the Pyramid Principle?
  • 8. 88 Table of content Apply the Pyramid principle Create a story board 2 3 Write the introduction1 Resolve complex problems and present effectively with the Pyramid Principle?
  • 9. 99 Write an introduction which contains the situation, the complication and the question • A neutral description with facts that you know your audience will agree on • Example: The company’s market is mature and doesn’t offer growth opportunity anymore The situation • A desired change of the current situation • Example: The CEO would like to increase his profit by reducing his cost by 10% The complication • The question that implicitly results from the complication • Example: How can the company reduce its costs by 10%? The question
  • 10. 1010 Table of content Apply the Pyramid principle Create a story board 2 3 Write the introduction1 Resolve complex problems and present effectively with the Pyramid Principle?
  • 12. 1212 Create a pyramid with your answer and supporting arguments - Template Insert your answer Insert your supporting argument #1.1 Insert your supporting argument #1.2 Insert your supporting argument #1.3 Insert your supporting argument #2.1 Insert your supporting argument #2.2 Insert your supporting argument #2.3 Insert your supporting argument #3.1 Insert your supporting argument #3.2 Insert your supporting argument #1 Insert your supporting argument #2 Insert your supporting argument #3 Insert your supporting argument #3,3 Insert your introduction’s question Why or How? Why or How?Why or How? Why or How? To communicate in a structured way with a busy executive, you should start with the answer to the executive’s question first, and then list your supporting arguments Group, summarize and order logically your supporting arguments
  • 13. 1313 The company can reduce its cost by $5 millions through some operational improvements Select non-core functions Evaluate cost and service level of potential partners Choose one partner for each function Design current processes Compare current process to best-in- class benchmarks Adopt best practices based on benchmarks Select and review current supplier costs Evaluate cost of potential alternative suppliers Outsource non-core functions to save $3 Millions Simplify core functions processes to save $1 Million Review supplier cost to save $1 Million Renegotiate supplier contracts and/or choose alternative suppliers How can the company reduce its cost by 10%? Create a pyramid with your answer and supporting arguments - Example
  • 14. 1414 Ensure that your pyramid is Mutually Exclusive and Collectively Exhaustive (MECE)
  • 15. 1515 Ensure that each category of your pyramid doesn’t contain too many subcategories In this example, each category only contain 3 subcategories, which is the ideal number for a clear communication Why or How? Why or How?Why or How? Why or How? Ensure a vertical logic by answering the question “why” or “how”
  • 16. 1616 You an also use an horizontal logic within your pyramid… Horizontal logic at the first level Horizontal logic at the second level
  • 17. 1717 …by using a deductive logic… The concept of deduction Company X is not profitable Company Y is profitable Company Y outsources its non core functions Company X should outsource its non core functions A coherent and logic way of reasoning which automatically leads to a conclusion Very convincing Sometimes hard to follow Situation Observation Conclusion
  • 18. 1818 …or an inductive logic The concept of induction Industry is attractive Competition is low Entry barriers are low Company X should invest in industry Y A chain of non-related statements which make it possible to draw a certain conclusion It is simple Link between conclusion and the statements not always obvious A list of independent statements Conclusion
  • 19. 1919 The template below can be used to summarize the introduction, your answer and the key hypotheses • Situation: Replace the text by your own text • Complication: Replace the text by your own text • Question: Replace the text by your own text • Replace the text by your own text Insert supporting argument #1 Insert supporting argument #2 Insert supporting argument #3 First answer Introduction • Insert key message # 1 • Insert key message # 2 • Insert key message # 3 • Insert key message # 1 • Insert key message # 2 • Insert key message # 3 • Insert key message # 1 • Insert key message # 2 • Insert key message # 3
  • 20. 2020 Table of content Apply the Pyramid principle Create a story board 2 3 Write the introduction1 Resolve complex problems and present effectively with the Pyramid Principle?
  • 21. 2121 Based on your pyramid, identify the slides that you need to produce Answer Supporting argument #1.1 Supporting argument #1.2 Supporting argument #1.3 Supporting argument #2.1 Supporting argument #2.2 Supporting argument #2.3 Supporting argument #1 Supporting argument #2 Why or How? Why or How?Why or How? # Introduction (situation, complication and question) Slide to be produced 1 2 73 4 5 6 8 9 10
  • 22. 2222 Then create a storyboard to have an overview of your presentation 1 2 3 4 5 6 Company’s profits are decreasing We should outsource Competitor X is profitable Company X has same revenue as us But Company X has lower cost 50% of his core functions have been outsourced
  • 23. 2323 Ensure that your storyboard combines horizontal and vertical logic 1 2 3Key message #1 Key message #2 Key message #3 Horizontal logic: A presentation should be easily understood by only reading the key message of each slide Vertical logic: Texts, diagrams and charts should support the key message
  • 25. 2525 Summary How to effectively communicate to Business Executives through great and logical presentation? Create a MECE Pyramid with your answer and supporting arguments Create a logical storyboard based on your Pyramid 2 3 Write an introduction containing the situation, complication and question 1 Produce your slides with a horizontal and vertical logic4
  • 26. 2626 Sources of information Sources of information Slidology: the art and science of creating great presentations by Nancy Duarte The McKinsey Way by Ethan Rasiel The Pyramid Principle by Barbara Minto
  • 28. 2828 How would you define the word “Communication”?
  • 29. 2929 How would you define the word “Communication”? Communication:  is a two-way process between at least two people  is a fundamental building block of human interaction  involves two or more people sending and receiving messages  doesn’t have to involve speaking
  • 30. 3030 What are the top 5 principles used by the greatest communicator?
  • 31. 3131 You can receive our reusable Powerpoint slides by sharing this presentation and submitting your email at www.slidebooks.com www.slidebooks.com
  • 32. 3232 You can receive our reusable Powerpoint slides by sharing this presentation and submitting your email at www.slidebooks.com www.slidebooks.com