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ca Intellicenter
Resource Management to Portfolio
Management – Maximizing R&D at Cisco
Kimberly Baird
ICX27S #CAWorld
Cisc...
2 © 2014 CA. ALL RIGHTS RESERVED.
About Me
 Operational Transformation Leader
 Team is responsible for product lifecycle...
3 © 2014 CA. ALL RIGHTS RESERVED.
Fortune 500 company and global leader in IT Networking
Cisco has shaped the future of th...
4 © 2014 CA. ALL RIGHTS RESERVED.
The Cisco Story
Cisco has embarked on a 3+ year journey to improve project portfolio
man...
5 © 2014 CA. ALL RIGHTS RESERVED.
Agenda
BUSINESS PROBLEM
GAINING BUY IN : SETTING THE CONDITIONS FOR SUCCESS
SUMMARY
ADOP...
6 © 2014 CA. ALL RIGHTS RESERVED.
30 years of acquisitions resulting in many siloes
Project and resource visibility limite...
7 © 2014 CA. ALL RIGHTS RESERVED.
BU or Tech Groups
Business Group
Problem: Complex Process for Decision Making
Business G...
8 © 2014 CA. ALL RIGHTS RESERVED.
Business Case
Case for Change
Engineering uses many different applications and processes...
9 © 2014 CA. ALL RIGHTS RESERVED.
BU or Tech Groups
Business GroupCA PPM
A single solution
that supports
project portfolio...
10 © 2014 CA. ALL RIGHTS RESERVED.
Gaining Buy-In: Setting the Conditions for Success
 Align the stakeholders.
 Sell the...
11 © 2014 CA. ALL RIGHTS RESERVED.
CA PPM: Enabling Better Informed Decisions
Business Value Increased Efficiency Data Acc...
12 © 2014 CA. ALL RIGHTS RESERVED.
Planned vs. Actual:
 Financial Benefit*
 Labor Costs*
 Non-Labor Costs*
 CapEx/OpEx...
13 © 2014 CA. ALL RIGHTS RESERVED.
Adoption: Consistent, Tenacious Execution
Partnership with business:
 Listen to the bu...
14 © 2014 CA. ALL RIGHTS RESERVED.
On-Boarding Psychology:
How to Motivate Your Stakeholder
Future
Acquisitions
2011 2012 ...
15 © 2014 CA. ALL RIGHTS RESERVED.
What our internal clients wanted …
Provide me automated access
to project related costs...
16 © 2014 CA. ALL RIGHTS RESERVED.
Win – Win by Internal Client Role
Benefit Project Mgr Operations Mgr Resource Mgr Finan...
17 © 2014 CA. ALL RIGHTS RESERVED.
Resource Manager Dashboard
Color Highlighting shows
over/under allocated
Autofill Copy ...
18 © 2014 CA. ALL RIGHTS RESERVED.
Operationalization – Push Model Becomes Pull Model
Key Activities
 Operational communi...
19 © 2014 CA. ALL RIGHTS RESERVED.
Results Achieved
 Visibility of entire R&D org resource location, cost and
allocation ...
20 © 2014 CA. ALL RIGHTS RESERVED.
Summary – Key Takeaways
 Cisco’s journey to CA PPM maturity continues.
 Business part...
21 © 2014 CA. ALL RIGHTS RESERVED.
For More Information
To learn more about Management Cloud,
please visit:
http://bit.ly/...
22 © 2014 CA. ALL RIGHTS RESERVED.
For Informational Purposes Only
For CA copyrighted content:
© 2014 CA. All rights reser...
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Resource Management to Portfolio Management – Maximizing R&D at Cisco

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Cisco embarked on a three-year journey to improve project portfolio management capabilities across its Engineering organization (R&D) in order to improve business agility. This presentation shares their results, best practices and key learnings along the way.

For more information on Management Cloud solutions from CA Technologies, please visit: http://bit.ly/1wEnPhz

Publicado en: Tecnología
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Resource Management to Portfolio Management – Maximizing R&D at Cisco

  1. 1. ca Intellicenter Resource Management to Portfolio Management – Maximizing R&D at Cisco Kimberly Baird ICX27S #CAWorld Cisco Systems Manager, Development Business Operations
  2. 2. 2 © 2014 CA. ALL RIGHTS RESERVED. About Me  Operational Transformation Leader  Team is responsible for product lifecycle management across product development – 14 years at Cisco – Marketing, Sales, Services, Engineering  Member of CA PPM Product Advisory Council  CA PPM San Francisco Bay Area Community Member Kimberly Baird & team!!
  3. 3. 3 © 2014 CA. ALL RIGHTS RESERVED. Fortune 500 company and global leader in IT Networking Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking—transforming how people connect, communicate and collaborate. Cisco’s use of CA PPM  10,000 users, 1000s of projects, 30,000 team members  R&D product development groups, Operations, Services & IT  CA PPM version 13.2, on-premise  Resource & Project Management, Financial & Portfolio in early adoption  Multiple application integrations and customizations About Cisco
  4. 4. 4 © 2014 CA. ALL RIGHTS RESERVED. The Cisco Story Cisco has embarked on a 3+ year journey to improve project portfolio management capability across its Engineering organization (R&D) in order to improve business agility. The intent of this presentation is to share our results, best practices and key learning along the way.
  5. 5. 5 © 2014 CA. ALL RIGHTS RESERVED. Agenda BUSINESS PROBLEM GAINING BUY IN : SETTING THE CONDITIONS FOR SUCCESS SUMMARY ADOPTION: CONSISTENT, TENACIOUS EXECUTION OPERATIONALIZATION: FROM PUSH TO PULL MODEL RESULTS ACHIEVED 1 2 3 4 5 6
  6. 6. 6 © 2014 CA. ALL RIGHTS RESERVED. 30 years of acquisitions resulting in many siloes Project and resource visibility limited to snapshots in time, based on costly roll-ups The Cisco Business Problem Obstacles History of failure: “Why are you different from the last five teams who tried this?” Cultural challenges  Innovation and entrepreneurship  Detail-oriented, resistant to change
  7. 7. 7 © 2014 CA. ALL RIGHTS RESERVED. BU or Tech Groups Business Group Problem: Complex Process for Decision Making Business Group Business Group Business Group Business Group BU or Tech Groups BU or Tech Groups BU or Tech Groups BU or Tech Groups BU or Tech Groups BU or Tech Groups Project NETXE Multiple Sources PMRT XLS BU or Tech Groups BU or Tech Groups BU or Tech Groups BU or Tech Groups Project Data Home-grown Project NETXE RAMS XLS Resource Data Home-grown HR Data Finance Data Implications:  Poor data integrity  Snapshot in time  Costly roll-ups  Subjective data Key Decision Areas:  Portfolio Planning  Resource Utilization  Workforce Strategy  Site Strategy
  8. 8. 8 © 2014 CA. ALL RIGHTS RESERVED. Business Case Case for Change Engineering uses many different applications and processes for project and resource management. Issues exist with data access, accuracy and timeliness. Reporting is time consuming and costly. Strategic Intent Delta Project was selected to deliver a single source of truth for all project and portfolio data and an integrated view of resources, work, costs and productivity across Engineering.
  9. 9. 9 © 2014 CA. ALL RIGHTS RESERVED. BU or Tech Groups Business GroupCA PPM A single solution that supports project portfolio and investment decisions Contextual data for:  Resources projects  Associated HR and financial data Goal: Organizational Agility To Make Key Decisions Business Group Business Group Business Group Business Group BU or Tech Groups BU or Tech Groups BU or Tech Groups BU or Tech Groups BU or Tech Groups BU or Tech Groups One Source BU or Tech Groups BU or Tech Groups BU or Tech Groups BU or Tech Groups Benefits :  Data governance  Ongoing visibility  Real-time roll-ups  Objective data Key Decision Areas:  Portfolio Planning  Resource Utilization  Workforce Strategy  Site Strategy
  10. 10. 10 © 2014 CA. ALL RIGHTS RESERVED. Gaining Buy-In: Setting the Conditions for Success  Align the stakeholders.  Sell the vision.  Find your lighthouse pilots.  Assemble the right team for this phase.  Know your stakeholder – what makes them tick? – Understand their business problems. – Appeal to their nature.
  11. 11. 11 © 2014 CA. ALL RIGHTS RESERVED. CA PPM: Enabling Better Informed Decisions Business Value Increased Efficiency Data Access Benefits  Transparency of project work underway  Agility to respond to external and internal changes quickly  Resource utilization, capacity and demand  Ability to balance investments based on expected ROI  One source of truth for project investments Processes Supported  FY planning  Quarterly business reviews  Portfolio investment planning and management  Site planning  Workforce planning  Investment prioritization and alignment to strategy Key Data Sets Ability to aggregate/analyze data by:  Resource allocations/ utilization  Resource locations  Resource roles  New vs. sustaining  Platform/technology  Project cost (FTE)  FTE vs. Contractor
  12. 12. 12 © 2014 CA. ALL RIGHTS RESERVED. Planned vs. Actual:  Financial Benefit*  Labor Costs*  Non-Labor Costs*  CapEx/OpEx*  NPV/ROI  Reporting*  Alignment*  Scope  Schedule*  Costs*  Resources*  Risks/Issues  Dependencies  ROI/Benefits  CPDM Gate Mgmt*  Project Health*  Reporting*  Resource Demand*  Resource Capacity*  Resource Allocation*  Resource Reporting*  Scenario Planning*  Alignment - Strategic - Product - Market Seg.  Portfolio Roadmap  Scenario Planning*  Prioritization*  Portfolio Health  Reporting Project Mgmt Resource Mgmt Portfolio Mgmt Financial Mgmt Quick Wins vs. Phase 1 Capabilities *Top Stakeholder asks Phase 1 Scope Quick Win Scope
  13. 13. 13 © 2014 CA. ALL RIGHTS RESERVED. Adoption: Consistent, Tenacious Execution Partnership with business:  Listen to the business concerns, show steps taken to address.  Transparency, over-communication is your friend.  Client voting on development prioritization (Agile releases)  Think creatively, make change fun!
  14. 14. 14 © 2014 CA. ALL RIGHTS RESERVED. On-Boarding Psychology: How to Motivate Your Stakeholder Future Acquisitions 2011 2012 2013 2014 2015 – Moving to monthly releases R9 R10 R11 R12R6 R7 R7.5 R8R5R1-4.5 Legend Adopted Planned Future (uncommitted) “I don’t want to be a laggard!” # Groups Adopting
  15. 15. 15 © 2014 CA. ALL RIGHTS RESERVED. What our internal clients wanted … Provide me automated access to project related costs. FINANCE PROGRAM/PROJECT MGRS RESOURCE MGRS EXECS/VP/GMS OPS LEADS Help me drive accountability and planning. Help me determine the right project investments. Help me communicate my need for future resources. Give me the tools to manage projects efficiently. User Experience
  16. 16. 16 © 2014 CA. ALL RIGHTS RESERVED. Win – Win by Internal Client Role Benefit Project Mgr Operations Mgr Resource Mgr Finance Executive Web services for reporting – Dashboards X X X X X Bulk upload capability X X “Kitchen Sink” report X X Eliminate need for PowerPoint slide creation. X Streamline real-time data delivery to project teams. X One page for resource management actions X
  17. 17. 17 © 2014 CA. ALL RIGHTS RESERVED. Resource Manager Dashboard Color Highlighting shows over/under allocated Autofill Copy Across One Stop Shop for Resource Managers
  18. 18. 18 © 2014 CA. ALL RIGHTS RESERVED. Operationalization – Push Model Becomes Pull Model Key Activities  Operational communication  Routine cadence of project and resource data updates in CA PPM  Governance/data quality audits in place  Routine data leverage for business processes/decisions  Operational metrics reporting Repeatable operational processes leveraging CA PPM in place
  19. 19. 19 © 2014 CA. ALL RIGHTS RESERVED. Results Achieved  Visibility of entire R&D org resource location, cost and allocation at a project level  Portfolio investment planning & management  Organizational change planning & agility  Enablement of new business models OPEX visibility at a project level
  20. 20. 20 © 2014 CA. ALL RIGHTS RESERVED. Summary – Key Takeaways  Cisco’s journey to CA PPM maturity continues.  Business partnership is key, fully understand client requirements.  Set expectations, appeal to your client’s “nature.”  Be prepared to iterate your plans and rotate staff. Thank you! Contact us: kcorreia@cisco.com
  21. 21. 21 © 2014 CA. ALL RIGHTS RESERVED. For More Information To learn more about Management Cloud, please visit: http://bit.ly/1wEnPhz Insert appropriate screenshot and text overlay from following “More Info Graphics” slide here; ensure it links to correct page Management Cloud
  22. 22. 22 © 2014 CA. ALL RIGHTS RESERVED. For Informational Purposes Only For CA copyrighted content: © 2014 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutions so actual results may vary. For Customer/Partner content please note: Customer/Partner content provided in this presentation has not been reviewed for accuracy and is based on information provided by CA Partners and Customers. Terms of this Presentation

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