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Always In Title Case; 
2 Lines Preferred 
Spur Infrastructure Performance 
With Proactive Monitoring 
Subtitle or presenter name [sentence 
or title case as needed Calibri 18 pt] 
Insert Date Here 
Jim Love 
@therealjimlove 
CIO 
IT World Canada 
Umair Khan 
@umairmoheet 
Infrastructure Management 
CA Technologies
It’s The App Economy… 
Your customers are more empowered & demanding than ever! 
2 © 2014 CA. ALL RIGHTS RESERVED.
Industries are disrupting 
You need to adapt to remain relevant 
Industries Are Transforming 
3 © 2014 CA. ALL RIGHTS RESERVED.
Your IT Infrastructure Mgt Approach Needs To Adapt 
New Applications & Technologies 
Hybrid Infrastructures 
Growing Expectations 
4 © 2014 CA. ALL RIGHTS RESERVED.
Use of Point IT Monitoring Tools Wo n’t cut it 
Don’t let your reactive, disconnected & complex IT monitoring 
tools get in your way! 
5 © 2014 CA. ALL RIGHTS RESERVED.
The app economy moves fast. 
Can your IT monitoring 
tools keep up? 
Put your customers first with a proactive and unified 
monitoring approach.
Step 1: Eliminate the waste with complex 
disconnected monitoring tools
Recent Research 
IT teams are struggling with multiple tools 
47% 
Using more than 
five monitoring 
tools 
39% 
34% 
30% 
31% 
30% 
30% 
30% 
29% 
29% 
23% 
24% 
22% 
21% 
16% 
16% 
41% 
44% 
46% 
47% 
48% 
54% 
55% 
9 
8 
7 
6 
5 
4 
3 
2 
Among responders who reported using more than five tools, scalability, jumping 
from tool to tool & siloed monitoring approach are top challenges 
Pulse Report: Strategies for Monitoring IT Infrastructure & Service, May 2014 
8 © 2014 CA. ALL RIGHTS RESERVED. 
13% 
21% 
20% 
53% 
48% 
0% 20% 40% 60% 80% 100% 
1 
Series1 Series2 Series3
How It Looks Like? 
9 © 2014 CA. ALL RIGHTS RESERVED.
What Ends Up Happening? 
Blame games as everyone jumps from screen to screen 
10 © 2014 CA. ALL RIGHTS RESERVED. 
Time Elapsed User Experience 
Finger pointing while customer experience and team productivity suffer
Large Healthcare Company 
Consolidated multiple tools to reduce “waste” in monitoring 
Complex Monitoring 
Tools 
3M+ 
Spent yet still difficult to 
triage and maintain 
Time wasted In Issue 
Identification 
2- 4 Hrs. 
Typical Triage call 
11 © 2014 CA. ALL RIGHTS RESERVED. 
Improved Productivity 
60% 
Less time is spent in 
managing IT monitoring 
Faster Resolution 
43% 
Reduction in duration of 
calls 
After 
Implementing 
CA UIM
Large Consumer Products Company 
Consolidated multiple tools to drive efficiencies 
Unify Point 
Monitoring Tools 
• Accelerate Problem 
resolution 
• Improve IT Staff 
productivity 
• Improve customer & 
user experience 
12 © 2014 CA. ALL RIGHTS RESERVED. 
Improved MTTR 
Up to 25% 
After 
Implementing 
CA UIM 
Reduced Time In 
Managing Tools 
Monitoring 
Storage, Network, 
Applications, 
Up to 40% 
Physical & Virtual 
Servers Improved Productivity 
Up to 25%
13 © 2014 CA. ALL RIGHTS RESERVED.
Step #2 – Implement a Proactive 
Monitoring Approach
Car Safety Systems & Proactive IT Monitoring 
What’s In Common? 
15 © 2014 CA. ALL RIGHTS RESERVED. 
Collision 
Detection 
Dashboard 
Park 
View 
Adaptive 
Cruise 
Control 
Blind Spot 
(Surround View)
Car Safety Systems & Proactive IT Monitoring 
They both resolve issues before any “disruption” 
16 © 2014 CA. ALL RIGHTS RESERVED. 
Collision 
Detection 
Dashboard 
Park 
View 
Adaptive 
Cruise 
Control 
Blind Spot 
(Surround View) 
Performance 
Dashboards 
Time To 
Threshold 
Auto 
Remediation 
Insightful Reports 
Unified 
View
CA UIM Customers Have Achieved Visible Benefits By 
Implementing A More Proactive Monitoring Approach 
Healthcare 
Company 
18 
Outages avoided in the 
first 60 days 
17 © 2014 CA. ALL RIGHTS RESERVED. 
Managed Service 
Provider 
25% 
Fewer service desk tickets
18 © 2014 CA. ALL RIGHTS RESERVED.
Step #3 – Embrace Customer Centric 
Monitoring
Make Users Focus of IT monitoring 
 Measure user experience not just 
individual elements 
 Talk and collaborate with end-users 
while designing monitoring strategy 
 Leverage non-IT data to provide a 
comprehensive picture 
20 © 2014 CA. ALL RIGHTS RESERVED.
A Sample Dashboard (CA UIM) 
Showing monitoring from a user prospective 
Tracking From User 
Experience 
21 © 2014 CA. ALL RIGHTS RESERVED. 
Other 
Operational 
Views 
Launches Advanced 
Flow Analysis if 
needed 
SLA Based Reports 
Drills into the 
“right” alarm 
Leveraging Non-IT Data
CA Unified Infrastructure Management
CA Unified Infrastructure Management 
At a glance 
UNIFIED MONITORING OF PUBLIC AND PRIVATE IT ENVIRONMENTS 
Single, unified platform to proactively monitor 
and control your entire IT environment today 
and as it evolves in the future 
SIMPLE, POWERFUL & EASY 
TO USE 
23 © 2014 CA. ALL RIGHTS RESERVED. 
Unified view reduces 
costs, increases 
efficiency and improves 
mean-time-to-repair 
User-friendly licensing – 
on-premise or hosted– 
to accommodate SMB 
to large enterprises 
Broad coverage of multi-vendor, 
multi-domain 
environments 
Strategic 
Business 
Value
Why Customers are Making the Switch 
Summary 
Unified 
24 © 2014 CA. ALL RIGHTS RESERVED. 
Lightweight footprint that 
delivers Enterprise scalability 
and multi-tenancy 
A single, comprehensive 
and unified IT monitoring 
solution . Out of the box 
support for 140+ 
Technologies 
As easy as adding apps to 
a Smartphone. 
Deploy to 100 servers in 
less than three minutes 
Simple 
Fast Powerful
Thank you 
Q&A 
Are you geared for the app economy? 
Find out at 
itmonitoring.ca.com 
25 © 2014 CA. ALL RIGHTS RESERVED.
Spur Infrastructure Performance With Proactive IT Monitoring
Spur Infrastructure Performance With Proactive IT Monitoring
Spur Infrastructure Performance With Proactive IT Monitoring
Spur Infrastructure Performance With Proactive IT Monitoring
Spur Infrastructure Performance With Proactive IT Monitoring

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Spur Infrastructure Performance With Proactive IT Monitoring

  • 1. Always In Title Case; 2 Lines Preferred Spur Infrastructure Performance With Proactive Monitoring Subtitle or presenter name [sentence or title case as needed Calibri 18 pt] Insert Date Here Jim Love @therealjimlove CIO IT World Canada Umair Khan @umairmoheet Infrastructure Management CA Technologies
  • 2. It’s The App Economy… Your customers are more empowered & demanding than ever! 2 © 2014 CA. ALL RIGHTS RESERVED.
  • 3. Industries are disrupting You need to adapt to remain relevant Industries Are Transforming 3 © 2014 CA. ALL RIGHTS RESERVED.
  • 4. Your IT Infrastructure Mgt Approach Needs To Adapt New Applications & Technologies Hybrid Infrastructures Growing Expectations 4 © 2014 CA. ALL RIGHTS RESERVED.
  • 5. Use of Point IT Monitoring Tools Wo n’t cut it Don’t let your reactive, disconnected & complex IT monitoring tools get in your way! 5 © 2014 CA. ALL RIGHTS RESERVED.
  • 6. The app economy moves fast. Can your IT monitoring tools keep up? Put your customers first with a proactive and unified monitoring approach.
  • 7. Step 1: Eliminate the waste with complex disconnected monitoring tools
  • 8. Recent Research IT teams are struggling with multiple tools 47% Using more than five monitoring tools 39% 34% 30% 31% 30% 30% 30% 29% 29% 23% 24% 22% 21% 16% 16% 41% 44% 46% 47% 48% 54% 55% 9 8 7 6 5 4 3 2 Among responders who reported using more than five tools, scalability, jumping from tool to tool & siloed monitoring approach are top challenges Pulse Report: Strategies for Monitoring IT Infrastructure & Service, May 2014 8 © 2014 CA. ALL RIGHTS RESERVED. 13% 21% 20% 53% 48% 0% 20% 40% 60% 80% 100% 1 Series1 Series2 Series3
  • 9. How It Looks Like? 9 © 2014 CA. ALL RIGHTS RESERVED.
  • 10. What Ends Up Happening? Blame games as everyone jumps from screen to screen 10 © 2014 CA. ALL RIGHTS RESERVED. Time Elapsed User Experience Finger pointing while customer experience and team productivity suffer
  • 11. Large Healthcare Company Consolidated multiple tools to reduce “waste” in monitoring Complex Monitoring Tools 3M+ Spent yet still difficult to triage and maintain Time wasted In Issue Identification 2- 4 Hrs. Typical Triage call 11 © 2014 CA. ALL RIGHTS RESERVED. Improved Productivity 60% Less time is spent in managing IT monitoring Faster Resolution 43% Reduction in duration of calls After Implementing CA UIM
  • 12. Large Consumer Products Company Consolidated multiple tools to drive efficiencies Unify Point Monitoring Tools • Accelerate Problem resolution • Improve IT Staff productivity • Improve customer & user experience 12 © 2014 CA. ALL RIGHTS RESERVED. Improved MTTR Up to 25% After Implementing CA UIM Reduced Time In Managing Tools Monitoring Storage, Network, Applications, Up to 40% Physical & Virtual Servers Improved Productivity Up to 25%
  • 13. 13 © 2014 CA. ALL RIGHTS RESERVED.
  • 14. Step #2 – Implement a Proactive Monitoring Approach
  • 15. Car Safety Systems & Proactive IT Monitoring What’s In Common? 15 © 2014 CA. ALL RIGHTS RESERVED. Collision Detection Dashboard Park View Adaptive Cruise Control Blind Spot (Surround View)
  • 16. Car Safety Systems & Proactive IT Monitoring They both resolve issues before any “disruption” 16 © 2014 CA. ALL RIGHTS RESERVED. Collision Detection Dashboard Park View Adaptive Cruise Control Blind Spot (Surround View) Performance Dashboards Time To Threshold Auto Remediation Insightful Reports Unified View
  • 17. CA UIM Customers Have Achieved Visible Benefits By Implementing A More Proactive Monitoring Approach Healthcare Company 18 Outages avoided in the first 60 days 17 © 2014 CA. ALL RIGHTS RESERVED. Managed Service Provider 25% Fewer service desk tickets
  • 18. 18 © 2014 CA. ALL RIGHTS RESERVED.
  • 19. Step #3 – Embrace Customer Centric Monitoring
  • 20. Make Users Focus of IT monitoring  Measure user experience not just individual elements  Talk and collaborate with end-users while designing monitoring strategy  Leverage non-IT data to provide a comprehensive picture 20 © 2014 CA. ALL RIGHTS RESERVED.
  • 21. A Sample Dashboard (CA UIM) Showing monitoring from a user prospective Tracking From User Experience 21 © 2014 CA. ALL RIGHTS RESERVED. Other Operational Views Launches Advanced Flow Analysis if needed SLA Based Reports Drills into the “right” alarm Leveraging Non-IT Data
  • 23. CA Unified Infrastructure Management At a glance UNIFIED MONITORING OF PUBLIC AND PRIVATE IT ENVIRONMENTS Single, unified platform to proactively monitor and control your entire IT environment today and as it evolves in the future SIMPLE, POWERFUL & EASY TO USE 23 © 2014 CA. ALL RIGHTS RESERVED. Unified view reduces costs, increases efficiency and improves mean-time-to-repair User-friendly licensing – on-premise or hosted– to accommodate SMB to large enterprises Broad coverage of multi-vendor, multi-domain environments Strategic Business Value
  • 24. Why Customers are Making the Switch Summary Unified 24 © 2014 CA. ALL RIGHTS RESERVED. Lightweight footprint that delivers Enterprise scalability and multi-tenancy A single, comprehensive and unified IT monitoring solution . Out of the box support for 140+ Technologies As easy as adding apps to a Smartphone. Deploy to 100 servers in less than three minutes Simple Fast Powerful
  • 25. Thank you Q&A Are you geared for the app economy? Find out at itmonitoring.ca.com 25 © 2014 CA. ALL RIGHTS RESERVED.