Why does IT always make things so complicated? The fog of complexity and uncertainty means that both IT and the business can get blindsided. Here are five hidden dangers lurking behind IT complexity. For more information on how to simplify your IT service management, try a free trial of the SaaS-based CA Cloud Service Management: http://bit.ly/15aQX5C

1. The Five Hidden Dangers of IT
Complexity

2. Why does IT make things so complicated?
Here are five hidden dangers lurking behind IT
complexity.

3. (1) Poor Visibility

5. (2) Difficult Technology
Your people want to deliver great service, but
your ITSM technology gets in the way.
It might feature an out-of-date interface. It
might be so hard to use that you need a help
desk ticket to know how to enter a help desk
ticket. It lacks the flexibility needed to provide
new and innovative services.

7. (3) Narrow Focus

9. (4) Inconsistent Process
Your organizational structure and your business
process get in the way of your people.
Users may not know where to turn or may get
conflicting answers, depending on who answers the
question.
And the service management team may not know
what is expected of them, or lack the proper
performance metrics.

11. (5) Poor Morale

13. Simplify your service management.
Try a free trial of the SaaS-based CA Cloud
Service Management.
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