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Welcome to iiNet Cape Town
Welcome to iiNet Cape Town
Contact Centre Management Group
A cutting edge behavioural approach to achieving your contact centre’s object...
A cutting edge behavioural approach to achieving your contact centre’s object...
Contact Centre Management Group
Global trends regional impact
Global trends regional impact
Contact Centre Management Group
AEGIS: Quality Best Practices
AEGIS: Quality Best Practices
Contact Centre Management Group
Using Analytics to Drive Transformation Strategies
Using Analytics to Drive Transformation Strategies
Contact Centre Management Group
Driving High Performance Coaching
Driving High Performance Coaching
Contact Centre Management Group
Social Trends - The Service Context
Social Trends - The Service Context
Contact Centre Management Group
Opportunity is...
Opportunity is...
Contact Centre Management Group
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Welcome to iiNet Cape Town
Welcome to iiNet Cape Town
Contact Centre Management Group
A cutting edge behavioural approach to achieving your contact centre’s object...
A cutting edge behavioural approach to achieving your contact centre’s object...
Contact Centre Management Group
Global trends regional impact
Global trends regional impact
Contact Centre Management Group
AEGIS: Quality Best Practices
AEGIS: Quality Best Practices
Contact Centre Management Group
Using Analytics to Drive Transformation Strategies
Using Analytics to Drive Transformation Strategies
Contact Centre Management Group
Driving High Performance Coaching
Driving High Performance Coaching
Contact Centre Management Group
Social Trends - The Service Context
Social Trends - The Service Context
Contact Centre Management Group
Opportunity is...
Opportunity is...
Contact Centre Management Group
Manage business communications with SAP
Manage business communications with SAP
Contact Centre Management Group
Stellar customer service
Stellar customer service
Contact Centre Management Group
Managing all the weird and wonderful creatures in the rabbit hole?
Managing all the weird and wonderful creatures in the rabbit hole?
Contact Centre Management Group
Reimagine Conversations
Reimagine Conversations
Contact Centre Management Group
C3Africa Audit Presentation
C3Africa Audit Presentation
C3Africa
The Quality Assurance Journey
The Quality Assurance Journey
Contact Centre Management Group
SABS standards
SABS standards
Contact Centre Management Group
Daly: Quality Assessments
Daly: Quality Assessments
Contact Centre Management Group
Pest control in Wonderland
Pest control in Wonderland
Contact Centre Management Group
Teleopti - Workforce Management
Teleopti - Workforce Management
Contact Centre Management Group
CCMG QA Presentation
CCMG QA Presentation
Contact Centre Management Group
CCMG Awards 2016 - Through the Looking Glass - February 2016
CCMG Awards 2016 - Through the Looking Glass - February 2016
Contact Centre Management Group
A fresh approach to how we measure quality in our call centres
A fresh approach to how we measure quality in our call centres
Contact Centre Management Group
It’s all about Optimising the Client Experience
It’s all about Optimising the Client Experience
Contact Centre Management Group
Present & Future: Customer Service
Present & Future: Customer Service
Contact Centre Management Group
Customer advocacy in a mobile world
Customer advocacy in a mobile world
Contact Centre Management Group
Self-Service and Bots set to change customer and user experience
Self-Service and Bots set to change customer and user experience
Contact Centre Management Group
Let's talk about CX - NICE Presentation at CCMG Awards
Let's talk about CX - NICE Presentation at CCMG Awards
Contact Centre Management Group
Building & Maintaining Relationships in a Hybrid World
Building & Maintaining Relationships in a Hybrid World
Contact Centre Management Group
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
Contact Centre Management Group
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
Contact Centre Management Group
Presentation: Gerhard Visser (Snr)
Presentation: Gerhard Visser (Snr)
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Manage business communications with SAP
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CCMG Awards 2016 - Through the Looking Glass - February 2016
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It’s all about Optimising the Client Experience
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Manage business communications with SAP
Manage business communications with SAP
Stellar customer service
Stellar customer service
Managing all the weird and wonderful creatures in the rabbit hole?
Managing all the weird and wonderful creatures in the rabbit hole?
Reimagine Conversations
Reimagine Conversations
C3Africa Audit Presentation
C3Africa Audit Presentation
The Quality Assurance Journey
The Quality Assurance Journey
SABS standards
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Daly: Quality Assessments
Daly: Quality Assessments
Pest control in Wonderland
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Teleopti - Workforce Management
CCMG QA Presentation
CCMG QA Presentation
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CCMG Awards 2016 - Through the Looking Glass - February 2016
A fresh approach to how we measure quality in our call centres
A fresh approach to how we measure quality in our call centres
It’s all about Optimising the Client Experience
It’s all about Optimising the Client Experience
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Present & Future: Customer Service
Customer advocacy in a mobile world
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Let's talk about CX - NICE Presentation at CCMG Awards
Let's talk about CX - NICE Presentation at CCMG Awards
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Presentation: Margie Middleton
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Presentation: Perry de Jager, Principa
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KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
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Suggested SAQA changes to Professional Body Regulations
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CCMG BPESA Awards Launch
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Customers are from Venus, Companies are from Mars
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