Graham Benson - CIO - M&M Direct presentation at the CIO Event for more information click here http://bit.ly/oR262i

1. Graham Benson IT & HR Director, M and M Direct

4. • Biggest Brands, Lowest prices (mandmdirect.com sells more than 230 brands of men’s, women’s and children’s apparel including Adidas, Animal, Bench, Converse, Calvin Klein, Levis, Miss Sixty, Nike, Puma, Quiksilver, Reebok, Timberland and Vans ) • mandmdirect.com was founded in Leominster in 1987 - currently employs > 700 staff • An active customer base of over 1.2M • Over 90% of all orders received via mandmdirect.com website • 15 million+ visitors each year , turnover in 10/11 over £110M • Acquired by TA Associates in late October 2007

6. Base Principle Your people are your only asset All other assets are delivered by your people If you want to drive change This is done through the people Sustainable change requires securing the heart Not the head NOTE - all content (c) copyright : Graham Benson – Not to be reproduced without the authors permission

7. I would like to suggest 11 things I think you should consider to win the hearts of your people and thus deliver successful change NOTE - all content (c) copyright : Graham Benson – Not to be reproduced without the authors permission

8. 1. Avoid the mutiny Hand-pick your team NO COMPROMISES !! NOTE - all content (c) copyright : Graham Benson – Not to be reproduced without the authors permission

9. 2. Remember the three C’s Communicate, Communicate, Communicate BUT don’t create a democracy NOTE - all content (c) copyright : Graham Benson – Not to be reproduced without the authors permission

11. 4. Don’t rubbish the past When changing the future Respect legacy NOTE - all content (c) copyright : Graham Benson – Not to be reproduced without the authors permission

12. 5. PASSION – If you don’t believe in it ... How will they Gravitas is over-rated ! NOTE - all content (c) copyright : Graham Benson – Not to be reproduced without the authors permission

18. 11. Establish some indicators/measures to get early Warning of “change catatonics” NOTE - all content (c) copyright : Graham Benson – Not to be reproduced without the authors permission

19. So those are my thoughts – what are yours ?