NH Integrated Emergency Volunteer Training Conference Registration Information

Registration Information
Registration Guidelines
There is no fee to attend this conference. However, please note that parking at the
Fee conference is $5 per car with validation, or $10 without validation. Bring your ticket to
the registration table at any time during the conference for validation.
All active volunteers of the following organizations are welcome to register for this
conference. Your organization may have additional requirements for your attendance.
See the registration form on the last page of this packet for the complete list of eligible
organizations.
Conference  American Red Cross Chapter within NH
Eligibility  CERT within NH
 NH DART
 NH DBHRT
 NH MMRS Medical Task Force 1
 MRC unit within NH

Conference Space for the conference and specific trainings are limited and registrations will be
Space handled on a first-come, first-serve basis.
Registration You will receive an e-mail confirmation for this event. You will receive a call or e-mail
Confirmation if there are any issues with your registration.
For online registration: Go to www.VolunteerConference.eventbrite.com to
complete your conference registration online.
How to
For paper registration: Please complete the last page of this packet and return by
register
e-mail to acobb@jsi.com, by mail to Alyson Cobb, Community Health Institute, 501
South Street, Second Floor, Bow NH 03304, or by fax to 603-573-3301.
Deadline All registrations must be received by May 23, 2012.
JSI Research & Training Institute, Inc. is an approved provider of continuing nursing
education by the New Hampshire Nurses Association Commission on Continuing
Continuing Education, an accredited approver by the American Nurses Credentialing Center’s
Education Commission on Accreditation. In order to receive full credit for a training, you must
Units attend the entire session. Nurses should only claim credit commensurate with the
extent of their participation in the activity. Sessions approved for nursing CEUs are
indicated with a green star.
CHI/JSI may use pictures from this event to promote future conferences and in
recruitment materials for participating organizations. Unless permission is revoked in
Photo Release
writing to CHI, all conference visitors agree to the use of their likeness in such
materials by the virtue of their attendance.
Questions? Contact Alyson Cobb at acobb@jsi.com or 603-573-3319.

Find us on Facebook to receive conference updates, ask questions, provide feedback, and to start the
conversation with your fellow volunteers! Just search “NH Integrated Emergency Volunteer Training
Conference” on Facebook!

Schedule
11:45 -
8:30 - 9 9 - 9:20 9:30 - 11:45 12:45 - 4:30
12:45
Morning Training Sessions Afternoon Training Sessions
10:30 - 2:30 -
9:30 - 10:30 10:45 - 11:45 12:45 - 2:30 2:45 - 4:30
10:45 2:45
Who’s Afraid of the
Say What??? Learn Intake Form? Using
Practical Applications of
the Basics of Two- the ARC-US DHHS
the Incident Command Four Lenses
Way Radio Shelter Intake &
System (ICS)
Communications Assessment
Tool
Reporting
Putting the Puzzle Preparing for
Child Abuse &
Just Dial “2-1-1” Together: Day-to-Day Spontaneous
Neglect in NH:
Management of Volunteers Volunteers
Whose Job is it?

Break/Transition
Lunch
Help Your
Community NH MMRS Medical Triage: How
Introduction to
Prepare! Family Deployment to Volunteers Can Make a
Disaster Frontline
Emergency VT During Difference with

Opening Remarks
Supervisor
Preparedness Hurricane Irene “30-Two-Can Do”
Break/Transition

Train-the-Trainer

Registration and Breakfast
9:30 - 11:45 Family Assistance
Point of Dispensing (POD) Centers: Providing the
To Activate a Local or Regional Shelter? Ignite Session Best Services in the
That is the Question! Worst of Times
Understanding Autism Spectrum Disorders
Compassion Fatigue Partnerships in Exercises
in Emergency Situations
Sheltering Your
Severe Weather Spotter
Essentials of Psychological First Aid Community’s Pets
Training
in Disasters

Morning Training Descriptions
9:30am to 10:30am
Choose TWO, 1-hour sessions or ONE, 2-hour session.
Say What??? Learn the Basics of Two-Way Radio Communications
This session offers an opportunity to learn the basics of two-way radio communications, including: how to
utilize radios, what to say, how to say it, and other useful tips! This session is intended for those with little
to no background in radio communications and will include an interactive demonstration.
Following this session, participants will be able to:
 Describe how to operate a two-way, handheld radio;
 Deliver a message via a radio; and
 Explain the importance of clear and concise messaging.
Presenters:
James Richardson, Regional Public Health/Emergency Preparedness Coordinator & MRC Director, Caring Community Network of the
Twin Rivers/Greater Franklin/Bristol Public Health Region
Donna Quinn, Regional Public Health/Emergency Preparedness Coordinator & MRC Director, Greater Plymouth Public Health Region

Reporting Child Abuse and Neglect in NH- Whose Job Is It?
Child Protective Services strives to protect children from abuse and neglect and to help families nurture
their children into physically and emotionally healthy adults. In this workshop, participants will learn the
signs of abuse and neglect in children, as well as their role in reporting child abuse and neglect in NH.
 Describe the signs and symptoms of abuse and neglect; 1
 Explain their role in reporting child abuse and neglect in NH; and
 Report suspected abuse/neglect and understand the response taken by DCYF. CEU
Presenter: Heidi Young, Organizational Learning Specialist, Division for Children Youth and Families (DCYF)

Help Your Community Prepare! Family Emergency Preparedness
Train-the-Trainer
This training provides participants with the simple tools to help community members assess their current
level of preparedness and set goals to be better prepared for emergencies. Topics include the importance
of personal preparedness and the barriers to planning for emergencies and disasters. This training also
includes strategies to help others create a personal emergency preparedness plan for any type of
emergency by helping them to plan for staying in place, evacuating, and connecting with loved ones.
 Facilitate a community workshop to assist individuals to prepare for a range of possible emergencies;
 Explain the importance of personal preparedness and identify at least three personal barriers to planning;
 Assess level of preparedness and identify the key components of a personal plan; and
 Use the resources available on www.nh.gov/readynh.
Presenter: Amy Cullum, Senior Consultant, Community Health Institute/JSI

10:45am to 11:45am
Who’s Afraid of the Intake Form? Using the American Red Cross-US
Department of Health & Human Services Shelter Intake & Assessment Tool
How do you know if a disaster client has any health or mental health needs when they enter a shelter?
Sometimes clients’ needs are obvious, but many times they are not. This session will increase your
knowledge and ease your anxiety when asked to meet with a client to complete the American Red Cross
Shelter Intake and Assessment Tool.
 Describe the role of the Registration and Health/Mental Health Services Workers when completing the Shelter Initial
Intake and Assessment Tool;
 Recognize when a disaster client should be referred to Disaster Health Services, Disaster Mental Health Services, or 911;
 Assess needs of clients to identify and prevent potential health/mental health problems; and
 Use the Shelter Initial Intake and Assessment Tool (and ARC Form 2077) to appropriately record
and document the disaster client’s health and mental health needs. 1
Presenters: CEU
Juliana Lastowka, NH Disaster Health Services Advisor, American Red Cross- NH Region
Alicia Drew, Shelter Manager/Client Case Work State Lead and Manager, American Red Cross- NH Region

Just Dial “2-1-1”
In June 2008, United Ways of NH and its partners launched 211 services statewide. Residents across NH
are able to connect, via landlines and cell phones, by simply dialing 211. In 2011, 211 referred over 58,000
calls. Now that 211 has been active for several years, learn what 211’s role is during the response and
recovery phases of a disaster, and what services we provide during the normal course of a day.
 Describe what 211 is, including two examples of everyday operations and special events;
 Describe how 211 operates during a disaster;
 List and update agencies with 211; and
 Explain how they can get involved and help 211.
Presenter: Tina Ricketts, Associate Director and Database Manager, 211 NH

NH MMRS Medical Deployment to Vermont during Hurricane Irene
This presentation covers the mission, challenges, and lessons learned by NH MMRS- Medical Task Force I
as they deployed to Rochester, VT to set up and staff an emergency medical treatment facility. The Town
of Rochester was cut off from the outside by the amount of devastation and post-tropical storm conditions
it experienced. Session attendees will learn about the many steps of the response, including activation of
the task force, travel hardships, infrastructure conditions, and medical issues found during the three days
NH MMRS was deployed.
 Recognize the difficulties of a community that has limited access to supplies;
 State how organizations can partner during a catastrophic event; and
 Explain the capabilities of MMRS for possible use in their communities.
Presenter: Stephen Fecteau, Commander, NH MMRS Medical Task Force 1

9:30am to 11:45am
To Activate a Local or Regional Shelter? That is the Question!
Over the last few years, numerous statewide emergencies have resulted in opening local and regional
shelters. As a result, some processes have become more efficient but others are still in need of
improvement. With the recent release of the NH General Sheltering Guide for Local and Regional
Jurisdictions, local municipalities and Public Health Regions can establish more efficient, standard, lawful,
and equitable shelter plans. The session will begin with an introduction and description of the State Shelter
Guide and its application within a Public Health Region. The remainder of the session will be a facilitated
group discussion on shelter operations.
 Describe the purpose and components of “NH General Sheltering: A Guide for Local Jurisdictions”;
 Explain how the Guide was applied in a Public Health Region; and
 Participate in a facilitated group discussion on implementing the new guide based on several provided scenarios.
Presenters:
Carole Totzkay, Public Health Preparedness Planner, NH Department of Health & Human Services, Emergency Services Unit
Leigh Cheney, Coordinator, Capital Regional Public Health Network
Thomas Lazott, Charter Member, New Boston CERT

Understanding Autism Spectrum Disorders in Emergency Situations
This workshop will inform participants about what autism is, what to expect from a person with autism,
and how to best approach and handle people living with autism when they encounter them in their roles as
emergency volunteers.
 Describe the various areas of impairment or difficulty that people with autism are dealing with;
 Recognize how people with autism affect the entire family and those around them;
 Describe at least two ways autism manifests and how they will “see” it in their role as emergency
volunteers; and 2.25
 Employ effective methods to respond to families and individuals with autism, both personally and
in an emergency environment, and get some practical “tips” to help. CEUs
Presenter: Elizabeth Webster, Autism Support and Safety Specialist, Easter Seals NH

Essentials of Psychological First Aid
Psychological First Aid (PFA) is an emerging intervention that can be used during the immediate response
phase of any critical incident or disaster to help reduce initial distress and foster short and long-term
adaptive functioning. This session will review the core principles of PFA with a special focus on
communication skills for medical and emergency response volunteers.
 Identify the core actions of PFA;
 Implement core skills needed to perform PFA; 2.25
 Explain critical incident stress reactions; and
 Describe how PFA applies to medical and emergency response volunteers. CEUs
Presenter: Mark Lindberg, Liaison, NH Disaster Behavioral Health Response Team

Afternoon Training Descriptions
12:45pm to 2:30pm
Choose ONE training from each of the TWO afternoon time slots.
Practical Applications of the Incident Command System (ICS)
This presentation will cover a multitude of situations in which ICS may be utilized. In this interactive
session, participants will play a variety of roles found within ICS. Participants should have prior knowledge
of ICS.
 Identify the command and general staff functions of ICS;
 Explain at least 3 situations in which ICS may be applicable; and
 Employ this information within their respective agencies.
Presenter: James Richardson, Regional Public Health/Emergency Preparedness Coordinator and MRC Director, Caring Community
Network of the Twin Rivers/Greater Franklin/Bristol Public Health Region

Putting the Puzzle Together: Day-to-Day Management of Volunteers
This FEMA course offers training in identifying volunteer resources and recruiting, assigning, training,
supervising, evaluating, and motivating volunteers. The course also focuses on coordinating with Voluntary
Organizations Active in Disasters (VOADs), nongovernmental organizations, professional groups, and
businesses and industries. It also addresses special issues, such as unaffiliated volunteers and stress
management for volunteers.
 Develop an action plan for recruiting, interviewing, training, supervising, and evaluating volunteers;
 Identify the three greatest challenges in developing a volunteer program; and
 Identify how volunteers can best benefit your program to meet your agency’s needs.
Presenter: Donna Quinn, Regional Public Health/Emergency Preparedness Coordinator and MRC Director, Greater Plymouth Public
Health Region

Introduction to Disaster Frontline Supervisor
The purpose of this course is to prepare supervisors to lead a team of workers to deliver high quality client
service and to create a climate that promotes worker satisfaction.
 Identify the factors that make supervising in a disaster environment unique;
 Identify what it takes to organize and lead a work unit;
 Recognize at least two situations and behaviors that require feedback, coaching, or corrective measures; and
 Describe the supervisor’s role in building a team and creating worker satisfaction.
Presenters:
Bianca Monroe, Readiness Volunteer Partner- Staffing, American Red Cross- NH Region
Kristen Binau, Readiness Manager, American Red Cross- NH Region

12:45pm to 2:30pm
Point of Dispensing (POD) Ignite Session
In the event of a large-scale public health emergency, NH’s Public Health Networks may need to open
Points of Dispensing, or PODS, to dispense medication or vaccines quickly to the public. This session will
explain the basics of POD operations and prepared attendees to fill a variety of roles within a POD.
 Describe the medical countermeasure dispensing capability;
 Explain the role of the Strategic National Stockpile (SNS) in POD operations; 1.75
 Identify the purpose of a POD and methods of dispensing; and
 Describe POD services, client flow, and station functions. CEUs
Presenter: Garrett Simonsen, Coordinator, Greater Derry Public Health Network

Compassion Fatigue
Compassion enjoins us to respond to pain and wisdom guides the skillfulness of the response. Compassion
fatigue is “a Responder’s diminished ability to provide emotional support for disaster survivors...from
overexposure to the suffering of survivors compounded by the emotionally draining effects of prolonged
disaster duty.” Compassion fatigue is not the same as burnout or counter transference. It is not a character
flaw, but is a risk for those who care for others. This workshop will address: common misconceptions in
the helper role; who is vulnerable for compassion fatigue; symptoms and potential consequences of
compassion fatigue; strategies for managing and healing compassion fatigue; and compassion satisfaction.
Anyone in the helping profession may benefit from this workshop. Learning approaches include small group
discussions, video clips, and self-assessment of compassion fatigue and satisfaction utilizing the Professional
Quality of Life instrument.
 Recognize and assess compassion fatigue symptoms;
 Examine the consequences of compassion fatigue; and 1.75
 Develop their own strategies for preventing, managing, and healing compassion fatigue.
Presenter: Paul Deignan State of NH Disaster Behavioral Health Coordinator, NH Department of Health
CEUs
& Human Services, Emergency Services Unit

Sheltering Your Community’s Pets in Disasters
When disaster strikes, planning for the needs of people usually means planning for the needs of their pets
as well. This session will expose volunteers to the various issues related to operating temporary animal
shelters for pets in their local communities, with a focus on safety and the goal of reuniting pets with their
people.
 Describe at least two types of emergency animal shelters that can be set up to house pets during disasters;
 Apply the recommended policies and procedures for setting up, running, and closing down an emergency animal
shelter for pets; and
 Familiar with the NH Disaster Animal Response Team’s capabilities to assist or lead sheltering efforts in local
communities.
Presenter: Joanne Bourbeau, Northeastern Regional Director, Humane Society of the United States

2:45pm to 4:30pm
Four Lenses
Have you ever spoken to someone requesting a particular action only to find out the message sent was not
received? Every individual looks at life from how they see it- through their eyes or lens. This program
broadens the “lens” through which we look to help us better understand how others see the world in
order to increase the clarity and effectiveness with which we communicate. This fun, interactive, and
dynamic program gives us a better understanding of how we see the world and why we do what we do.
We invite you to come and open your eyes to the world in which you live!
 Explain the four different basic personality types, and the perspectives and strengths of each;
 Identify their own personality preference and spectrum; and
 Apply principles learned to improve interactions with others.
Presenters:
Lt Col Robert Cordery, Wing Chaplain, 157th Air Refueling Wing, NH Air National Guard
Bonnie Rice, Airman/Family Readiness Program Manager, 157th Air Refueling Wing, NH Air National Guard

Preparing for Spontaneous Volunteers
When disaster strikes, people want to help- but too many helpers can create chaos. Southern Maine
Community Organizations Active in Disasters (SMCOAD) has been charged with operating a Volunteer
Reception Center in the event of a disaster in order to process spontaneous volunteers and an
organization to work with them. Join us to see what it looks like.
 Explain the ramifications of being unprepared for an influx of unaffiliated volunteers in a disaster;
 Identify the importance of organizing businesses, faith communities, and social service organizations to prepare for
disasters; and
 List the elements of a Volunteer Reception Center.
Presenters:
Margaret Cushing, President, Southern Maine Community Organizations Active in Disasters
Nancy Crowell, Treasurer, Southern Maine Community Organizations Active in Disasters

Triage: How Volunteers Can Make a Difference with “30-Two-Can Do”
The goal of this Mass Casualty Incident (MCI) program is to increase volunteer readiness to respond, tri-
age, treat, and transport patients arising from an MCI. The class will use a short classroom lesson followed
by a practical skill stations where simulated (paper) patients will be triaged using the Simple Triage and Rap-
id Treatment (START) methods.
 Triage patients using the START methods;
 Describe what to do when first arriving at a MCI;
 Actively perform START triage on a variety of simulated patients; and
 Demonstrate the START triage methods using “30-Two-Can Do.” 1.75
Presenter: John Prickett, Emergency Preparedness Coordinator, LRGHealthcare CEUs

2:45pm to 4:30pm
Family Assistance Centers:
Providing the Best Services in the Worst of Times
This workshop will give an overview to the steps, services, and resources that will be involved in
setting up a Family Assistance Center (FAC) in NH for a mass fatality event. The roles of different
local, state, and federal organizations and agencies will be outlined, as well as examples of events that may
require opening a FAC.
 List three different types of events that could result in the opening of a FAC;
 List three agencies/organizations that may be involved in opening a FAC;
 Explain three of the desired site characteristics and describe the rationale behind each;
 Discuss the steps and issues involved in completion of a Victim Identification Form for ante mortem data; and
 Differentiate the skills and resources needed for the services within the FAC.
Presenters:
Elizabeth Fenner-Lukaitis, Acute Care Services Coordinator, NH Bureau of Behavioral Health
Donna Hastings, Psychologist, Naticook Counseling Resources, PA
Sandy Weld, DHHS Response Coordinator, NH Department of Health & Human Services, Emergency Services Unit

Partnerships in Exercises
This session will use an abridged exercise to demonstrate the learning process and relationship building
facilitated by exercises. In addition, the session will discuss the inter-agency collaboration required by the
planning and execution of exercises.
 Explain the importance of exercises and collaboration between partner agencies;
 Identify potential weakness in partner collaboration; and
 Promote inter-agency collaboration.
Presenter: James Hazlett, Regional Planning and Exercise Manager, American Red Cross- NH Region

Severe Weather Spotter Training
The severe weather spotter presentation will train attendees how to recognize severe weather and report
what they see to the National Weather Service (NWS). Receiving ground truth data from the public is one
of the most important aspects for supporting the NWS mission. Timely and accurate storm reports assist
the NWS in issuing and updating severe storm warnings and the information given helps in the protection
of life and property.
 Explain the roles of weather spotters and why they are important for NWS Warning Operations;
 Explain how thunderstorms form and their features that lead to severe weather;
 List at least three features of thunderstorms that lead to severe weather; and
 Promote tips on staying safe during severe weather.
Presenter: Michael Kistner, Meteorologist, National Weather Service

Registration Form
Check the organization(s) to which you belong:
Name:___________________________________________ American Red Cross MRC Units
 Central VT & NH Valley  Capital Region
Phone number:___________________________________
 NH Region  Carroll County
E-mail (mailing address if no e-mail): CERT  Greater Derry
 Bedford  Greater Franklin/Bristol
___________________________________________________________  Brookline  Greater Manchester
___________________________________________________________
 Chesterfield  Greater Monadnock
 Columbia  Greater Nashua
If you have a disability and require accommodations  Concord  Greater Plymouth
 Derry  Greater Portsmouth
in order to participate, please indicate your needs.
 Goffstown  Greater Sullivan County
___________________________________________________________  Greater Franklin-Bristol  Lakes Region
 Lakes Region  Northern NH
___________________________________________________________
 Londonderry  Pelham
___________________________________________________________  Loudon  Upper Valley
 Manchester Citizen Corps
A light breakfast and lunch will be provided.  MIAMMO  Greater Exeter
Please indicate any dietary concerns.  New Boston  Strafford County
 New Ipswich  ESAR-VHP
___________________________________________________________  NH Civil Air Patrol  NH DART
___________________________________________________________  Pelham  NH DBHRT
 Pemi Baker  NH-MMRS
Would you like nursing contact hours?  Yes  No  Salem  Speaker
If Yes, what are your credentials (i.e., RN, LPN):______________  Sunapee
 Weare
Select ONE training in each time slot below.
Space is limited. You will be contacted for your 2nd choice if a training you choose is full.
Morning Training Afternoon Training #1 Afternoon Training #2
Select 2 one-hr trainings OR 1 two-hr training. Select 1 training from this column. Select 1 training from this column.
9:30 - 10:30 10:45 - 11:45 12:45 - 2:30 2:45 - 4:30
Say What? Basics of Using the ARC-US  Practical Applications of ICS  Four Lenses
 Two-Way Radio  DHHS Shelter Intake
Day-to-Day Management of Preparing for Spontaneous
Communications & Assessment Tool  
Volunteers Volunteers
Reporting Child
Introduction to Disaster Triage: How Volunteers Can
 Abuse & Neglect in  Just Dial “211” 
Frontline Supervisor  Make a Difference with
NH: Whose Job Is It?
“30-Two-Can Do”!
Point of Dispensing (POD)
Help Your 
Ignite Session  Family Assistance Centers
Community Prepare! NH MMRS
 Family Emergency  Deployment for  Compassion Fatigue  Partnerships in Exercises
Preparedness Hurricane Irene Sheltering Your Community’s Severe Weather Spotter
Train-the-Trainer  
Pets in Disasters Training
9:30 - 11:45 To submit form: - Mail to: Alyson Cobb
To Activate a Local or Regional Shelter? - E-mail to acobb@jsi.com Community Health Institute/JSI
 501 South Street, Second Floor
That is the Question! - Fax to 603-573-3301
Bow, NH 03304
Understanding Autism Spectrum Disorders

in Emergencies Please contact Alyson at acobb@jsi.com or
 Essentials of Psychological First Aid 603-573-3319 with any questions.

Registration is also available online at www.VolunteerConference.eventbrite.com!

NH Integrated Emergency Volunteer Training Conference Registration Information

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