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Network Rail’s ERP system underpins business operations across the financial, logistics, CRM, recruitment and other domains. To ensure the high levels of performance and availability it needs, and get the best value from its ERP investment, Network Rail worked with CSC and Oracle to overhaul the underlying infrastructure, optimise the system itself, and get on the right track for a major ERP upgrade. Read more about how CSC is transforming Rail in Europe: http://www.csc.com/uk/flxwd/43694-transforming_rail_in_europe
CASE STUDY ON KLUWER’S DYNAMIC WORK SPACE NETWORK RAIL’S ERP SYSTEM IS FIT FOR THE FUTURE Network Rail’s ERP system underpins business operations across the financial, logistics, CRM, recruitment and other domains. To ensure the high levels of performance and availability it needs, and get the best value from its ERP investment, Network Rail worked with CSC and Oracle to overhaul the underlying infrastructure, optimise the system itself, and get on the right track for a major ERP upgrade. A SYSTEM RELIED UPON BY As part of an enterprise operations THOUSANDS OF USERS agreement, CSC manages Network Rail’s ‘Business critical’ can be a rather overused infrastructure and database that support term, but it’s an accurate description the Oracle EBS system. CSC worked of the Oracle E Business Suite (EBS) closely with Network Rail and Oracle on a enterprise resource planning (ERP) proposal to redesign and re-platform theCLIENT: Network Rail, owner system at Network Rail, the owner and infrastructure and optimise the ERP systemand operator of Britain’s rail operator of Britain’s rail infrastructure. ready for upgrade to R12.infrastructure. Every year the system processes £5.5CHALLENGE: Assure the billion of supplier payments, £2.5 billion A ROBUST AND SCALABLEperformance of Network Rail’s ERP of track access payments from train and PLATFORM FOR THE FUTUREsystem—one of the largest and freight operating companies, a payroll The prior infrastructure consisted ofmost complex Oracle E-Business of £1 billion, and £3.5 billion of project a small number of large, powerfulSuite implementations in Europe— financing. The system is also used to servers: an inflexible architecture thatand prepare it for a major upgrade. run other functions as diverse as order was expensive to expand. CSC took a management, logistics planning, expenses, completely different approach—basedSOLUTION: An ERP optimisation customer relationship management (CRM) on industry best practice and Oracle’sproject to clear out redundant and online learning modules; and to maximum-availability architecturecustomisations, implement a provide an online recruitment portal that’s principles for Oracle EBS—and built abusiness-driven governance used by up to 80,000 applicants annually. new platform comprising a larger numberframework, and deliver a Within Network Rail alone, 30,000 users of smaller servers, which improvesrobust and scalable supporting rely on it, as do a further 2,000 across technical and financial flexibility as wellinfrastructure. their supply chain. as efficiency.RESULTS: A successfultransformation of the ERP system It’s now much easier and more cost- ACTION REQUIRED TO ASSUREand its infrastructure that laid effective for Network Rail to expand PERFORMANCEthe foundations for a smoothly capacity by adding one or more extra Network Rail determined that, as partdelivered Release 12 upgrade servers to the platform. Disaster recovery of its overall IT refresh programme, theand closer alignment of future provisions are also much improved: if underpinning ERP system infrastructuredevelopments with business needs. one server should fail, there are plenty needed to be refreshed and set plans in of others to take the load and minimise motion accordingly, it couldn’t risk any the potential risk of data loss. Capacity failure or downtime. An additional driver for specific activities at times of heavy was the pressing need to upgrade to demand, such as year-end reporting, could Oracle EBS Release 12 (R12)—an upgrade be expanded in a similar way. the existing infrastructure couldn’t support. The platform is robust, scalable and easier As well as moving to the latest supported to manage. It provides a much improved version, Network Rail wanted to take monitoring capability that enables the opportunity to review its business Network Rail to investigate and resolve processes, eliminate the number rogue processes faster and better manage of customisations, and exploit new capacity in line with the performance functionality. It also needed to reduce the levels expected by the business. support and administration overhead and overall total cost of ownership.