1. Phone Number 719-452-1584
C_graves123@hotmail.com
Camille A. Graves
Objective________________________________________________________
I have served approximately two years of active duty service in the United States Air Force. I am
looking for full-time employment. The training and skills I have acquired from my time of
service in the military, as well as the other employers I have worked for are extremely valuable
assets that I am now willing to share with my next employer.
Experience____________________________________________________________
2/2016- Present Springs Dental Care Colorado Springs, CO
Administrative Assistant
• Pull Charts
• Print routing sheets for the next business day
• Confirm patient appointments the day before
• Greet and checkout all patients
• Present treatment plans, schedule and discuss payment arrangements
• Scan in all patient paperwork and consents
• Update system to reflect patient’s updated health history and insurance information
• Verify patient’s insurance/call for insurance breakdowns
• Adjust all services in the patient’s appointment to reflect what they are scheduled for and
eligible for according to their insurance benefits
• Send active/inactive letters to patients not seen in over two calendar years
• Call all over due hygiene and treatment list that are eighteen months or older to be
scheduled
• Send all pre-authorizations to insurance carriers
• Submit claims to insurance carriers using the NEA fast attach electronic services
• Proficient in Eaglesoft software
_____________________________________________________________________
4/2009- 2/2016 Mesa Ridge Dental Center Fountain, CO
Dental Patient Coordinator/ Treatment Planner
• Answer phones with a smile, make and encourage appointments
• Ensure new patients are given priority on the schedule and appropriately noted on the
schedule
• Make sure emergency patients are offered the immediate attention they are requesting
• Maintain a short notice “call list” to use in case of cancellations
• Make additional calls weekly/daily to inactive patients by asking them if they’d like to
make an appointment to resume their care
• Coordinate patient pre-medication and prescriptions
• Encourage referrals/ Track referrals
• Notify hygienists and doctors of patients arrival
4850 Manzana Drive Apt #109
Colorado Springs, Colorado 80911
1

2. Phone Number 719-452-1584
C_graves123@hotmail.com
• Proficient in Softdent software
• Send Televox reports daily for 48 hour & monthly reminder calls
• Daily review of the appointment book to calculate the next 2-3 days scheduled
production for comparison to office goals
• Maintain the number of broken appointments or late cancellations at acceptable levels
• Track and maintain the new patient tracking chart/table
• Ensure patients flow smoothly and efficiently through the office
• Pull charts 1 or 2 days in advance to review recall information and recommended
treatment
• Call in prescriptions to the pharmacy as requested by the doctor
• Coordinate answering machine/service; screen doctor or staff calls and distribute
messages
• Manage patient records (e.g., creating new patient chart, updates, special notes)
• Attend and contribute to daily, weekly, and/or monthly staff meetings
• Call labs for pick ups; keep track of cases
• Collect fees due at each visit and to collect delinquent amounts prior to seating patients as
listed for entire family balance
• Reviews schedule for day prior to patients visit to flag any problem accounts
• Understand Doctors scheduling protocols
• Responsible to make up the treatment plan estimate for the patient with accurate
insurance estimation of benefits
• Send all pre-authorizations to insurance carriers
• Track and update all pre authorizations that are returned to the office
• Electronically submit claims to insurance companies including any NEA attachments
necessary
• Liaison between insurance companies and practice
• Follow-up on outstanding insurance claims
• Call insurance companies for specific insurance plan information
• Accounts payable---Compile bills, pull invoices, match to statement and verify
• Manage records release request and records
• Set up standard financial arrangements
____________________________________________________________________
7/2008- 4/2009 Alliance Family Dentistry Colorado Springs, CO
Front Desk Receptionist/ Administrative Assistant
• Greet and receive patients into practice
• In process patient into practice
o Gather all patient information, including but not limited to:
o Personal information, to include preferred method of contact
o Employment information
o Insurance carrier information, Group and account number, Sponsor,
Assignment of benefits, etc.
o Verify insurance eligibility, limits of benefits, waiting period, etc.
o Establish patient business/finance record in database
o Establish the patients preferred method of payment
4850 Manzana Drive Apt #109
Colorado Springs, Colorado 80911
2

3. Phone Number 719-452-1584
C_graves123@hotmail.com
• Coordinate patient treatment schedules in accordance with dentist’s directives and
guidelines
• Completed all appointment confirmations/verifications at least 48 hours in advance
• Politely answer all incoming telephone calls
• Re-appoint patients for the proper treatment with Dentist or for continuing hygiene care
when current treatment is completed.
o Query of patient database on a monthly basis to identify, contact and schedule
any patients that have not completed treatment or scheduled recommended
treatment.
• Out process patient from practice
o Review of the days treatment with patient and explain all treatment fees
o Collect patient co-pay for any treatment for the day and/or past due balances
o Ensure that daily treatment production fees, patient payment at time of service
matches and balances with cash collections on a daily basis
Administrative Responsibilities
• Process all Insurance Estimate of Benefit’s Weekly
o Check for accuracy of patient information, treatment codes, benefit eligibility,
insurance payment coverage and patient co-pays with applicable deductibles
o Post insurance payment to patient’s account ensuring accuracy of co-pays and
deductibles and adjusting deductible or maximums remaining as necessary
o Submit all Explanation of Benefit information from primary insurance company
to secondary insurance company
• Process all outstanding predeterminations
• Account Statements
o Print updated account statements monthly in the event of a balance following
insurance payment
o Monitor 30, 60 and 90 day balances for payment and make calls, send statements
and make notes as necessary to ensure payment of the full account balance.
_____________________________________________________________________
10/2004-9/2006 United States Air Force Cheyenne, WY
Public Health Technician
• In-depth knowledge of the Air Force Communicable Disease Program-a program
devised to manage and treat diseases such as STD’s, food borne illnesses,
tuberculosis, animal bite incidents and rabies, small pox, and all other
communicable diseases. Used to help educate, treat, and provide follow-up visits
for the population.
o STD population awareness (collecting contacts and personal
information), counseling, instruction for treatment, and follow-up visits
for ensurement of successful treatment.
o Appointment scheduling (physician visits, immunization scheduling, and
other appointment scheduling).
o Tuberculosis treatment (scheduling x-rays, follow-up visits, medication
administration, and scheduling proper laboratory procedures).
4850 Manzana Drive Apt #109
Colorado Springs, Colorado 80911
3

4. Phone Number 719-452-1584
C_graves123@hotmail.com
o Animal Bite Incident/Rabies treatment (counseling, medication
administration, animal control advisement, and immunization
procurement).
o Food Borne Illnesses (patient interviews that included history of oral
intake: foods and medications, research of possible agents, referral to
physicians).
o Small Pox Immunization program- program developed for deploying
active duty members for immunization of the small pox virus; members
counseled on immunization procedure, side effects, and injection site
care.
o Completed over 50 food health code inspections to include; public dining
facilities, commercial dining facilities, child development centers,
nuclear missile sites, and facilities in the Cheyenne, Wyoming
community.
• In-depth knowledge of the Air Force Health Management Program-
o Provided approximately 65 pre-deployment counseling sessions for
active duty, Reservists, and Guardsmen monthly.
o Ensured proper immunizations, physical exams, medications/medication
refills, and deployment equipment (i.e. anti-nerve agent dispensers and
gas masks) were provided.
o Scheduled approximately 25 physicals for cross-training members and
members whose duties were performed on aircraft.
o Completed approximately 200 monthly record reviews and 4T profiles
(records managed for members who have medical conditions limiting
their deployment and Air Force duties).
• In-depth knowledge of the Air Force Occupational Health program-
o Performed hearing screenings on a monthly basis.
o Provided hearing protection to members working in a hazardous noise
area.
o Performed hazardous respiration questionnaires for members being
exposed to dangerous respiratory environments.
o Performed numerous safety inspections installation facilities to ensure
proper use of equipment and protective materials.
Education_______________________________________________________________
5/2005-10/2005 Laramie County Community College Cheyenne, WY
Basic Education
• Obtained 6 credit hours
11/2004-3/2005 Community College of the Air Force- Tech San Antonio, TX
School
Public Health
• Obtained 30 credit hours
8/2002-5/2004 Sand Creek High School Colorado Springs, CO
Diploma
4850 Manzana Drive Apt #109
Colorado Springs, Colorado 80911
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5. Phone Number 719-452-1584
C_graves123@hotmail.com
• General Education
• National Honors Society
References Available Upon Request_________________________________________
4850 Manzana Drive Apt #109
Colorado Springs, Colorado 80911
5

6. Phone Number 719-452-1584
C_graves123@hotmail.com
• General Education
• National Honors Society
References Available Upon Request_________________________________________
4850 Manzana Drive Apt #109
Colorado Springs, Colorado 80911
5