1.
QUALITY PEOPLE. SMART OFFICE SOLUTIONS.

2.
Welcometo Itec
Consider the convenience and simplicity of having to
deal with only one single business solutions company –
one point of contact, one accountable service provider,
one number to log a service call, one monthly invoice to
administer – one trusted partner.
Document
management
and print solutions
Flexible in-house
finance solutions
Enterprise
communications
solutions
Digital solutions Access control
and security
solutions
Fast facts
n 47 offices across Southern
Africa and seven offices in the UK
n Partnerships with SA’s leading
Tier 1 network providers
n Importer and distributor of industry
leading technology brands
n First solutions company to offer
clients a certified carbon offset
programme
n Established best-of-breed
National Resolution Centre
in 2013
n Certified Level 1 BBBEE company
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3.
simpler solutions smarter solutions
in
novate
Allow us to introduce
ourselves
Itec is a leading provider of a
comprehensive suite of business
solutions. Since 1996 we have been
specifying, supplying and backing up
customised technology solutions that
enable our clients to simplify their
operations and run their businesses
more efficiently and cost effectively.
Years of experience and an innovative
approach have enabled us to
consolidate and build a substantial
operation which has set us apart and
made us an industry leader.
Our proven ability to deliver is
underpinned by the strong partnerships
we have cemented with many of the
world’s best-of-breed technology
vendors and network operators. This
allows us to offer our clients a range
of trusted best-of-breed brands to
choose from.
we work smart
We are a dynamic and growing
business with a culture of innovative
thinking and a commitment to
constant improvement.
Some examples:
Sentry, our proprietary diagnostic tool,
is a proactive device that sends real-
time alerts to us such as when a printer
is running low on consumables.
Itec was the first company in Africa to
offer Mitel and Samsung PBX solutions
in the cloud.
Our breakthrough business and
education apps are set to transform
the way companies and educational
institutions operate and how users go
about their business and studies.
We make things simple
Our network of 47 offices enables us to
service your regional offices, branches
and franchises throughout the country.
Our automated National Resolution
Centre is reached by dialling a single
number regardless of where you
are located. Backed by 300 expert
technicians, Itec is in a position to
provide on-site and remote services to
clients who operate in either a single
location or a multi-branch network.
Our SLAs make provision for a six hour
turnaround time for on-site service calls.
we solve problems
Cookie cutters should be consigned
to the kitchen. Our approach is to first
understand your specific challenges
and second, customise a practical
solution that is both smart and
simple. We put our hands up. Taking
responsibility and being accountable
are two things we live by. A problem is
nothing more than something in need
of a solution and we won’t back down
until we find it for you.
Our single source
capability, together
with our innovative,
flexible approach and
desire to please, are the
reasons that over 16,000
clients entrust their
business technology
solutions to us.
Delighted
to be
different
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4.
simpler solutions smarter solutions
Solutions designed to satisfy your BUSINESS needs
What we value
Innovation is a way of life
We take an innovative approach to
everything we do. From the way we
interact with clients; to the insights we
have to add more value to our solutions;
to the manner in which we back them
up. We like to think differently, change
things for the better and then continue
to seek out additional improvements
and efficiencies.
Excellence. Always
To provide you with best-of-breed
expertise and services, we build our
team by seeking out smart, dedicated,
energetic people who will always
put your needs first while stretching
their talents to the limit in an effort to
surprise you.
We can do it
Can’t is our least favourite word in the
English language. We believe that
nothing is impossible – even under the
most challenging circumstances. It’s an
attitude that has served us well for over
two decades and we see no reason why
we should adopt a different one now.
Above all else – Trust
Trust between a client and a service
provider is the cement that builds solid
businesses. We start a relationship
with a simple goal – to earn your trust.
We do it by being accountable, by
delivering on our promises and by being
there when you need us. Trust doesn’t
happen overnight. It accrues slowly
with day-after-day service delivery.
That is how we have built long lasting
relationships with thousands of clients.
We also foster a culture of trust in our
company. Our team collaborates closely
and backs each other up. The result is
service levels that set the benchmark in
our industry.
MOBILITY
Work out of the office as
if you are in it.
PRODUCTIVITY
Applying smart thinking
to improve the output of
your workforce.
SECURITY
Information and asset
protection 24/7.
ACCESSIBILITY
Stay connected
anywhere, anytime using
any device on a fully
redundant Tier 1 network.
EFFICIENCY
Our cloud infrastructure
reduces your operating
costs by using pay-per-
use models.
FLEXIBILITY
Both in our services which
can be scaled on demand
and in the financial
models we offer.
AGILITY
Geared to help you adapt
quickly to changing
market conditions.
SIMPLICITY
Complexity takes your
eye off the ball – we like
to keep things simple.
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5.
simpler solutions smarter solutions
Print AND Document
Management Solutions
Print, copy, fax and scan at
the touch of a button and
improve information and
data security, while making
your operations more agile
in this fast-moving business
environment. Our complete
document-management
and print solutions optimise
everyday tasks and give you
reliable and cost-effective
processes to meet your
everyday business needs.
Print management
In today’s tough business climate,
scrutinising every expense is an
effective competitive strategy, yet
90% of organisations don’t know or
underestimate their document output
costs. The uncomfortable reality is
that printing and imaging can cost
the average enterprise up to 3% of
annual revenues – substantial amounts
of cash that are better directed to your
bottom line.
Electronic Content
Management
M-Files enterprise content management
(ECM) solutions transform how
businesses manage, secure and share
information, with a unique metadata-
driven approach that organises and
processes content based on what it is,
rather than where it resides.
FaxMail
It’s true that the best things in life are
free. FaxMail is Itec’s 100% free fax-to-
email service. FaxMail eliminates the
need for an extra fax line, fax machine,
fax paper and maintenance. With
FaxMail, privacy is guaranteed since
faxes don’t “float” around the office
waiting to land on the right desk,
but are delivered directly to the
designated inbox.
Benefits
n Transparency
Know and understand exactly
what you’re paying for
n Cost control
Pinpoint inefficiencies and reduce
printing costs by as much as 30%
n Proactive monitoring and
fault management
Our Sentry solution sends
us alerts when there is a
potential problem
n Print anywhere
Our cloud services enable
mobile workers to print
documents at remote
out-of-office sites
n Carbon off-set reporting
Realise your sustainability
goals by reducing your carbon
footprint and contributing
to a greener environment by
becoming carbon neutral
efficiency
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The solutions we
deliver span several
areas but they have
a single common
objective: to improve
efficiency and
maximise your
return on investment.

6.
simpler solutions smarter solutions
Enterprise
Communication
Solutions
We are an end-to-end service
provider with a diverse portfolio
of communications solutions that
optimise business efficiency by
keeping staff connected anytime,
anywhere and reducing operating costs
throughout your enterprise. Ranging
from IP-based telephony systems;
to the implementation and support
of complex multi-media contact
centres; to the development of smart
closed-user group applications; to cost
effective cloud services; our solutions
integrate all of the latest IT advances to
transform how individuals, groups and
organisations conduct business.
iVoice
iVoice is a comprehensive, scalable
and fully managed cloud VoIP solution
that can save you up to 30% on your
telephony bills. Free inter-branch calls,
remote support and a pay-per-use
payment model that reduces the need
for capex are some of the benefits of
this customisable solution.
iPBX
iPBX (Internet Private Branch
Exchange) is a hosted cloud-based
PBX solution designed for converged
communications. Facilitating anywhere,
any device connectivity, it is particularly
well-suited to companies that operate
Digital Solutions
Our comprehensive set of smart, best-
of-breed digital solutions covers all of
the latest IT capabilities. We customise
them to help individuals, groups and
geographically dispersed organisations
to work more efficiently and conduct
business more profitably.
across multiple sites and have a
mobile workforce. This integrated
communications platform offers the
flexibility and scalability that meets
the needs of the modern enterprise.
iNet
iNet is an Access Point Service (APN)
that enables the switching of mobile
calls from high cost GSM networks to
a low cost IP network. Aside from the
attractive benefit of cost efficiency,
iNet offers easy configurability, security,
global coverage and a host of
other internet access, hosting
and VoIP solutions.
Itec ONE
This is the perfect package for start-ups
and SMEs. Comprising an all in one
bundle of a Dell laptop loaded with
Microsoft Office; a Samsung printer;
an IP softphone; as well as data, onsite
service and access to cloud services,
the ONE solution offers the added
convenience of paying one bill to
one accountable service provider.
Unite:ED
Developed in partnership with
education platform specialist
Sapient, our Unite:ED solution is a
comprehensive e-learning solution
designed to benefit all users; schools,
principals, learners and parents.
Unite:ED includes wi-fi network
configuration, access to
leading training software, a choice
of device options, e-wallet and
affordable finance options.
CCTV
Improve your security
profile and the safety
of your premises
Time and
attendance
Increased payroll
efficiency and accuracy
Access control
Automated technology
to manage who comes in,
who goes where and when
Remote or recorded
environment
monitoring
Keep an eye on your
operations onsite and
remotely
Video conferencing
Reduce travel costs,
decrease your carbon
emissions and enhance
efficiency
Back-up And
alternative
power systems
Reduce energy costs
and eliminate the risk of
outages and power surges
Queuing systems
Improve business
processes and the all-
important customer
experience
Digital media
Improve presentations,
access broadcast content
and communicate with
employees
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Benefits
n Anytime access
Get information from
anywhere, using any device
n Converged data and voice
services Make free calls by
keeping communications on
our network
n Agnostic carrier grade service
Best-of-breed technology with
full redundancy and security
n National back up
300 technicians on call through
our National Resolution Centre
n One point of contact
One call to one number for all
your service requirements
n Smart mobile applications
Improved, low cost access to
information and services on
the move
n Print anywhere
Cloud connectivity promotes
mobile worker productivity
LED

7.
simpler solutions smarter solutions
Commercial Print
Solutions
We provide an extensive range of
printing systems for use in environments
that require reliable equipment to
produce high-quality documents
and support high-printing volumes.
These systems are ideal for marketing
departments, print service providers,
repro houses and other high-volume
corporate users. Our solutions offer rich
functionality such as advanced online-
finishing capabilities, professional
colour-print management tools, and
various workflow, transactional printing
and cross-media solutions. All of our
systems are backed up by a team
of well-trained technicians who can
operate on site or are on call through
our National Resolution Centre.
FLEXIBLE IN-HOUSE
Finance Solutions
Itec Finance provides competitive
rental-finance solutions backed by
superior service to our clients.
Our financing options have been
designed to make the optimisation
of your office technology simple. The
advantage of dealing with Itec Finance
is that you deal with one company –
from product sourcing to financing,
provision and servicing – rather than
with third-party funders who may
not understand the demands of your
business, offer the flexibility you require
or share the approach to customer
satisfaction that we do.
National Resolution Centre
Itec’s National Resolution Centre
(NRC) drives efficiencies for clients
by centralising client interaction and
streamlining support. Covering the
full range of Itec solutions, the NRC
provides a fully automated resolution
process. Where required, service
requests are escalated for personal
intervention and resolution by an
appropriately skilled technician.
A proactive approach
Our 300 strong team of technicians are
supported by world-class systems that
enable remote monitoring and fault
resolution. When necessary, technical
personnel are deployed to resolve
technical issues on-site. Our service
response times are recorded in the
Service Level Agreement.
Itec clients have access to live reporting
on our service-level responsibilities and
performance.
Itec Finance provides
competitive rental-
finance solutions
backed by superior
service to our clients.
Superior
Support
One number to call
086 101 ITEC
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8.
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SOME OF OUR CLIENTS
Smart Partnerships Our Technology Partners
Konica Minolta
Itec imports, installs and supports the
award-winning bizhub range of high-
performance, multi-functional products
from Konica Minolta.
Mitel
Itec provides a range of solutions
incorporating Mitel technology
including communications platforms,
enterprise management, business
telephones, messaging, customer
interaction and mobility solutions.
Samsung
As an authorised Samsung service
partner, Itec offers secure IP
convergence platforms that support
traditional voice communication, Voice
over IP, IP-based data communication
and wireless mobility.
Lexmark
We offer our clients the full range of
laser printers, multifunction devices and
associated consumables, services and
solutions from Lexmark.
Vodacom
Through our relationship with Vodacom
we have access to the network that is
rated to be the best in South Africa and
the bandwidth our clients require to
perform at optimal levels.
Through the strong
partnerships we
have with several of
the world’s leading
technology brands, we
are able to deliver and
back up best-of-breed,
value-adding solutions
to our clients.
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9.
simpler solutions smarter solutions
Strategies for
Sustainability
To us sustainability is
more than just an aspect
of corporate social
responsibility – it’s good
for business. Sustainability
drives innovation,
inspires employees and
shareholders, and helps
companies operate more
efficiently.
Itec is independently
audited and is an
accredited Level 1
contributor to BBBEE –
the highest level, which
has been achieved by
very few companies in
our industry.
Our environmental strategy focuses on
reducing the impact of the equipment
we supply to clients. We partner with
suppliers who share our commitment
to the sustainable use of the planet’s
resources.
For example, we partnered with
impactChoice to become the first
solutions company in South Africa
to offer our clients an audited and
recognised carbon-offset programme.
Through impactChoice we are able to
issue valid certificates that effectively
neutralise the impact of their printing
and copying functions in a simple
automated manner.
We continue to drive government’s
transformation objectives, both
within our company and the
broader community. In partnership
with our BBBEE partner Ikamva
Labantu, we are active participants
in a range of corporate social
investment programmes designed
to spur entrepreneurship in poor
communities and to uplift previously
disadvantaged people.
Purposeful
empowerment
14 15
In association with
In our own business,
we keep minimising
our impact by
recycling office waste
and disposing of
obsolete equipment
in an environmentally
sound manner.

10.
simpler solutions
The reasons are many:
YES
Are we the One for you?
THE ONE FOR YOU
n ONE point of contact for all
your communications needs
n ONE converged network
with full redundancy
n ONE provider of services
that deliver always-on-
connectivity
n ONE source where you can
select your preferred brands
n ONE tailor who will shape
a solution to fit your
specific needs
n ONE cloud provider
that reduces costs
n ONE account manager
n ONE number to log a
service call anywhere in
the country
n ONE account at the end
of the month for easy
reconciliation
n ONE company with
20 years of experience
n ONE partner who treats
every client as if they are
the only ONE
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11.
Telephone: +27 11 236 2000
E-mail: info@itecgroup.com
itecgroup.com
Head Office
Cambridge Commercial Park
Regent Street
Paulshof
Gauteng