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Why Small Businesses
Should Start Marketing
on Day One
A Mailchimp Report
Table of contents
2Why Small Businesses Should Start Marketing on Day One
Introduction.........................................................................................3
Chapter 1: Conquering the uncertainty around starting a business....7
Chapter 2: Don't wait to start finding your audience...........................14
Chapter 3: It's never too early to start marketing your business...........24
Methodology........................................................................................30
Research questions..............................................................................31
3Why Small Businesses Should Start Marketing on Day One
Introduction
If you’re starting a new business, you’re not going
through it alone. Around the world, entrepreneurs
just like you are experiencing many of the same
thoughts, concerns, victories, and setbacks.
That’s why we teamed up with Hall & Partners to
survey 505 entrepreneurs about their experience
of starting a business.
4Why Small Businesses Should Start Marketing on Day One
Introduction
The results confirmed
something we’ve experienced
firsthand: launching a small
business isn’t easy.
It’s a time-consuming process
that can be tough for even the
most seasoned entrepreneurs.
80%had launched
their business within
the past 2 years.
20% were still in the
pre-launch stage, focusing
their attention on planning
and research.
How old were the businesses we surveyed?1
40%took more
than a year.
20%took between
6 months and a year.
40%of small business
owners took less than
6 months to get from
business idea to launch.
How long did it take to go
from idea to action?2
Introduction
5
Nearly half of the
entrepreneurs we surveyed
identified their startup
experience as a “slow burn,”
meaning that the journey
from idea to action was slow.
Why Small Businesses Should Start Marketing on Day One
6Why Small Businesses Should Start Marketing on Day One
Introduction
Here are some of the insights we gained from
our research—and a few suggestions to help
make your own journey to entrepreneurship a
little smoother.
7Why Small Businesses Should Start Marketing on Day One
Chapter 1
Conquering the uncertainty
around starting a business
What are the top milestones
for business owners?3
8Why Small Businesses Should Start Marketing on Day One
Chapter 1: Conquering uncertainty
Entrepreneurs have to reach
at least 10 different milestones
before their business gets off
the ground.
Choose and register
your business name
Develop a
customer pipeline
Conduct product/
market fit
Purchase
technology
Design and launch
a website
Set up social
media accounts
Start accepting
payments from
customers
Set concrete
business goals
Acquire first
customer
Obtain permitting/
licensing
54% of businesses where the
founder is the sole employee
indicated that their research is
still ongoing today.
41%of pre-launch businesses
said they spend more than 3
months attending seminars,
participating in training sessions,
and talking with their peers.
How much time do small businesses
spend on research and planning?4
9Why Small Businesses Should Start Marketing on Day One
Chapter 1: Conquering uncertainty
With so many steps involved,
it can be difficult for small
businesses to know where to
start and what to prioritize
along the way.
To help ease their concerns,
entrepreneurs often try to
learn everything they can
about running a business.
— Founder of a financial services firm
Pre-launch business
10Why Small Businesses Should Start Marketing on Day One
Chapter 1: Conquering uncertainty
What was the hardest part
of starting your business?
“The hardest thing was
learning, becoming proficient,
and feeling confident enough
to start this business.”
— Founder of a retail business
Launched in 2012			
		
11Why Small Businesses Should Start Marketing on Day One
Chapter 1: Conquering uncertainty
What scared you the most?
“The fear of failing. I was too afraid
to start this brand for about 6 years
before actually taking action.”
— Founder of a professional services firm
Launched in 2018				
12Why Small Businesses Should Start Marketing on Day One
Chapter 1: Conquering uncertainty
Was there anything that
slowed down your progress?
“Getting over the idea that I have
to know everything before I’m
able to be a business owner.”
13Why Small Businesses Should Start Marketing on Day One
Now what?
Keep moving forward,
even if you don't have
all the answers.
Set long- and short-term goals.
Establish long-term goals for growth, revenue,
and profits, so you never lose sight of where
you’re going. Then, identify short-term goals to
help you stay motivated along the way.
Learn from your peers.
Seek out advice from other entrepreneurs as
you’re starting your business. Read books,
listen to podcasts, attend trade shows, or visit
local businesses to chat with like-minded folks
who have been in your shoes.
Don’t be discouraged by failure.
When you’re a business owner, it’s important
to remember that everything is a learning
opportunity—especially the stuff that doesn’t
turn out exactly as you expected.
Chapter 1: Conquering uncertainty
14Why Small Businesses Should Start Marketing on Day One
Chapter 2
Don’t wait to start
finding your audience
15Why Small Businesses Should Start Marketing on Day One
Chapter 2: Finding your audience
Small business owners have a lot on their
plate, and attracting customers often seems
like a task that can wait until after launch.
But by having a pipeline of potential
customers in place earlier, you may find that
it’s easier to start generating business.
64%of pre-launch
businesses had not yet
acquired their first customer.
Pre-launch
Post-launch
Have you acquired your first customer?5
28%of post-launch
businesses had not yet
acquired their first customer.
16Why Small Businesses Should Start Marketing on Day One
Chapter 2: Finding your audience
Entrepreneurs recognize the
importance of developing a
customer pipeline, but don’t
always focus on the steps
that could help them get
their first customer faster.
Which businesses paid for
email marketing software?6
Which businesses
purchased a domain?
19% were in the
pre-launch phase.
58%of launched
businesses paid to
register their domain.
42% of pre-launch
businesses used a
free option.
81%were in the
post-launch phase.
17Why Small Businesses Should Start Marketing on Day One
Chapter 2: Finding your audience
Small businesses are also less
likely to pay for tools when
they're just getting started.
18Why Small Businesses Should Start Marketing on Day One
Chapter 2: Finding your audience
What was your biggest concern
while getting started?
“It was difficult to know what
to say for people to buy my
product. I was worried I was
charging too much.”
— Founder of a retail business
Launched in 2018
19Why Small Businesses Should Start Marketing on Day One
Chapter 2: Finding your audience
Which milestone took longer
to reach than expected?
“Making our first sale. It took us
time to find the right customers
for our business.”
— Founder of a content provider
Launched in 2019
20Why Small Businesses Should Start Marketing on Day One
Chapter 2: Finding your audience
What has been the biggest
challenge for your business?
“Getting new customers.
It’s hard to get a regular
customer base.
— Founder of an e-commerce business
Launched in 2017
21Why Small Businesses Should Start Marketing on Day One
Chapter 2: Finding your audience
What was the most difficult
obstacle you had to overcome?
“Finding customers who were
willing to give my business
a chance without having an
impressive or extensive portfolio.”
— Founder of a real estate firm
Launched in 2018
22Why Small Businesses Should Start Marketing on Day One
Now what?
Conduct research
to identify product/
market fit and
learn about your
target audience.
Talk to your potential customers.
Use surveys, interviews, or focus groups to
help you understand who your customers are,
what type of messaging resonates with them,
and how much they’re willing to spend.
Perform beta tests.
As you’re getting started, invite potential
customers to test your product, share
feedback, and help you make sure everything
will work as expected when you’re ready
to launch.
Keep an eye on your competition.
Try to find gaps in the marketplace. Determine
what sets your business apart from everyone
else, and then capitalize on it.
Chapter 2: Finding your audience
23Why Small Businesses Should Start Marketing on Day One
Now what?
Invest in tools that
help you grow and
scale your business.
Streamline your marketing.
Find a marketing platform that fits your
budget and allows you to create personalized
content, automate your messaging, and reach
customers across different channels.
Start building your online presence.
Even if you’re not ready to create a full
website, you can buy a domain name and
publish a quick ‘Coming Soon’ page to start
collecting email addresses for your launch.
Chapter 2: Finding your audience
24Why Small Businesses Should Start Marketing on Day One
Chapter 3
It’s never too early to start
marketing your business
25Why Small Businesses Should Start Marketing on Day One
Chapter 3: Marketing your business
Many entrepreneurs who
already launched admit they
should have started promoting
their business sooner.
The most common thread
connecting all of them is the
uncertainty about which steps
they should prioritize.
What is the number 1 challenge
for small businesses?7
31%Marketing
23%Establishing entity
12%Funding
8%Mindset
5% Budgeting
26%Other
26Why Small Businesses Should Start Marketing on Day One
Chapter 3: Marketing your business
Any advice for other small business owners?
“It’s all about marketing, advertising,
and creating the right sales channels...
Everything is time-consuming, but it
all comes together in the end.”
— Founder of an e-commerce business
Launched in 2018
27Why Small Businesses Should Start Marketing on Day One 27
Now what?
Connect with your
audience across
multiple channels.
Use social media to your advantage.
Claim social handles and set up profile pages
for your business. Use industry-specific
hashtags when you post, and consider setting
aside a portion of your budget for social
advertising, too.
Start building an engaged audience.
Consider creating a landing page where people
can sign up to receive updates, pre-order your
products, or be among the first to find out
when you’re ready to open.
Establish yourself as a source of
helpful, unique content.
Create a website or blog for your business
and publish informative articles about your
area of expertise. It’s a great way to boost
your name recognition and reach more
potential customers.
Chapter 3: Marketing your business
28Why Small Businesses Should Start Marketing on Day One 28
Now what?
Use customer data
to fine-tune your
marketing strategy.
Keep all your data in one place.
Use a customer relationship management
(CRM) tool to collect, organize, and analyze
everything you know about the people
who are important to your business in one
convenient location.
Turn your customer data into
customer insights.
Monitor your customer data for trends
and patterns. As you learn about the
preferences of your audience, you
can create more relevant content and
improve your marketing.
Chapter 3: Marketing your business
29Why Small Businesses Should Start Marketing on Day One
Chapter 3: Marketing your business
When small businesses focus on marketing
earlier in their business creation journey, they'll
be able to launch sooner—and will be poised
for growth right away.
Our 3 key takeaways:
1. Don't let uncertainty slow you down.
2. Find your people early and connect with them often.
3. Start marketing your business on day one.
Methodology
30Why Small Businesses Should Start Marketing on Day One
This research was commissioned by Mailchimp and administered by
Hall & Partners—a third-party, independent research firm—between
June 28–July 9, 2019.
They conducted surveys with an independent sample of 505 small
business owners in the U.S. All were either developing a business or
had launched within the last 2 years.
The survey, which took about 15 minutes to complete, explored the
milestones that these small business owners experienced while
developing and launching their business. They were asked to indicate
which actions they had taken and rate the most significant milestones
in their business creation process.
The Mailchimp research team collaborated with Hall & Partners
to analyze the survey results. The analysis focused on identifying
statistically significant differences in stated behaviors and attitudes
between pre-launch and post-launch businesses.
31Why Small Businesses Should Start Marketing on Day One
1
How would you classify the stage of this business?
2
When did you first get your idea for your business?
3
Top 10 most frequent milestones completed in order of average months into
business creation journey that they are completed.
4
How long did it take for you to complete the action of attending seminars/
trainings/meetups to learn from other business owners?
5
Have you acquired your first customer?
6
Please indicate whether you used a software/digital tool and, if so, whether you
built a tool, used a free third-party tool, or paid for a third-party tool.
7
Thinking about the overall process of starting and growing your business, which
action or event was the most difficult for you? Choose all that apply.
Research questions
mailchimp.com/start-marketing-day-one

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Why Small Business Should Start Marketing on Day One

  • 1. Why Small Businesses Should Start Marketing on Day One A Mailchimp Report
  • 2. Table of contents 2Why Small Businesses Should Start Marketing on Day One Introduction.........................................................................................3 Chapter 1: Conquering the uncertainty around starting a business....7 Chapter 2: Don't wait to start finding your audience...........................14 Chapter 3: It's never too early to start marketing your business...........24 Methodology........................................................................................30 Research questions..............................................................................31
  • 3. 3Why Small Businesses Should Start Marketing on Day One Introduction If you’re starting a new business, you’re not going through it alone. Around the world, entrepreneurs just like you are experiencing many of the same thoughts, concerns, victories, and setbacks. That’s why we teamed up with Hall & Partners to survey 505 entrepreneurs about their experience of starting a business.
  • 4. 4Why Small Businesses Should Start Marketing on Day One Introduction The results confirmed something we’ve experienced firsthand: launching a small business isn’t easy. It’s a time-consuming process that can be tough for even the most seasoned entrepreneurs. 80%had launched their business within the past 2 years. 20% were still in the pre-launch stage, focusing their attention on planning and research. How old were the businesses we surveyed?1
  • 5. 40%took more than a year. 20%took between 6 months and a year. 40%of small business owners took less than 6 months to get from business idea to launch. How long did it take to go from idea to action?2 Introduction 5 Nearly half of the entrepreneurs we surveyed identified their startup experience as a “slow burn,” meaning that the journey from idea to action was slow. Why Small Businesses Should Start Marketing on Day One
  • 6. 6Why Small Businesses Should Start Marketing on Day One Introduction Here are some of the insights we gained from our research—and a few suggestions to help make your own journey to entrepreneurship a little smoother.
  • 7. 7Why Small Businesses Should Start Marketing on Day One Chapter 1 Conquering the uncertainty around starting a business
  • 8. What are the top milestones for business owners?3 8Why Small Businesses Should Start Marketing on Day One Chapter 1: Conquering uncertainty Entrepreneurs have to reach at least 10 different milestones before their business gets off the ground. Choose and register your business name Develop a customer pipeline Conduct product/ market fit Purchase technology Design and launch a website Set up social media accounts Start accepting payments from customers Set concrete business goals Acquire first customer Obtain permitting/ licensing
  • 9. 54% of businesses where the founder is the sole employee indicated that their research is still ongoing today. 41%of pre-launch businesses said they spend more than 3 months attending seminars, participating in training sessions, and talking with their peers. How much time do small businesses spend on research and planning?4 9Why Small Businesses Should Start Marketing on Day One Chapter 1: Conquering uncertainty With so many steps involved, it can be difficult for small businesses to know where to start and what to prioritize along the way. To help ease their concerns, entrepreneurs often try to learn everything they can about running a business.
  • 10. — Founder of a financial services firm Pre-launch business 10Why Small Businesses Should Start Marketing on Day One Chapter 1: Conquering uncertainty What was the hardest part of starting your business? “The hardest thing was learning, becoming proficient, and feeling confident enough to start this business.”
  • 11. — Founder of a retail business Launched in 2012 11Why Small Businesses Should Start Marketing on Day One Chapter 1: Conquering uncertainty What scared you the most? “The fear of failing. I was too afraid to start this brand for about 6 years before actually taking action.”
  • 12. — Founder of a professional services firm Launched in 2018 12Why Small Businesses Should Start Marketing on Day One Chapter 1: Conquering uncertainty Was there anything that slowed down your progress? “Getting over the idea that I have to know everything before I’m able to be a business owner.”
  • 13. 13Why Small Businesses Should Start Marketing on Day One Now what? Keep moving forward, even if you don't have all the answers. Set long- and short-term goals. Establish long-term goals for growth, revenue, and profits, so you never lose sight of where you’re going. Then, identify short-term goals to help you stay motivated along the way. Learn from your peers. Seek out advice from other entrepreneurs as you’re starting your business. Read books, listen to podcasts, attend trade shows, or visit local businesses to chat with like-minded folks who have been in your shoes. Don’t be discouraged by failure. When you’re a business owner, it’s important to remember that everything is a learning opportunity—especially the stuff that doesn’t turn out exactly as you expected. Chapter 1: Conquering uncertainty
  • 14. 14Why Small Businesses Should Start Marketing on Day One Chapter 2 Don’t wait to start finding your audience
  • 15. 15Why Small Businesses Should Start Marketing on Day One Chapter 2: Finding your audience Small business owners have a lot on their plate, and attracting customers often seems like a task that can wait until after launch. But by having a pipeline of potential customers in place earlier, you may find that it’s easier to start generating business.
  • 16. 64%of pre-launch businesses had not yet acquired their first customer. Pre-launch Post-launch Have you acquired your first customer?5 28%of post-launch businesses had not yet acquired their first customer. 16Why Small Businesses Should Start Marketing on Day One Chapter 2: Finding your audience Entrepreneurs recognize the importance of developing a customer pipeline, but don’t always focus on the steps that could help them get their first customer faster.
  • 17. Which businesses paid for email marketing software?6 Which businesses purchased a domain? 19% were in the pre-launch phase. 58%of launched businesses paid to register their domain. 42% of pre-launch businesses used a free option. 81%were in the post-launch phase. 17Why Small Businesses Should Start Marketing on Day One Chapter 2: Finding your audience Small businesses are also less likely to pay for tools when they're just getting started.
  • 18. 18Why Small Businesses Should Start Marketing on Day One Chapter 2: Finding your audience What was your biggest concern while getting started? “It was difficult to know what to say for people to buy my product. I was worried I was charging too much.” — Founder of a retail business Launched in 2018
  • 19. 19Why Small Businesses Should Start Marketing on Day One Chapter 2: Finding your audience Which milestone took longer to reach than expected? “Making our first sale. It took us time to find the right customers for our business.” — Founder of a content provider Launched in 2019
  • 20. 20Why Small Businesses Should Start Marketing on Day One Chapter 2: Finding your audience What has been the biggest challenge for your business? “Getting new customers. It’s hard to get a regular customer base. — Founder of an e-commerce business Launched in 2017
  • 21. 21Why Small Businesses Should Start Marketing on Day One Chapter 2: Finding your audience What was the most difficult obstacle you had to overcome? “Finding customers who were willing to give my business a chance without having an impressive or extensive portfolio.” — Founder of a real estate firm Launched in 2018
  • 22. 22Why Small Businesses Should Start Marketing on Day One Now what? Conduct research to identify product/ market fit and learn about your target audience. Talk to your potential customers. Use surveys, interviews, or focus groups to help you understand who your customers are, what type of messaging resonates with them, and how much they’re willing to spend. Perform beta tests. As you’re getting started, invite potential customers to test your product, share feedback, and help you make sure everything will work as expected when you’re ready to launch. Keep an eye on your competition. Try to find gaps in the marketplace. Determine what sets your business apart from everyone else, and then capitalize on it. Chapter 2: Finding your audience
  • 23. 23Why Small Businesses Should Start Marketing on Day One Now what? Invest in tools that help you grow and scale your business. Streamline your marketing. Find a marketing platform that fits your budget and allows you to create personalized content, automate your messaging, and reach customers across different channels. Start building your online presence. Even if you’re not ready to create a full website, you can buy a domain name and publish a quick ‘Coming Soon’ page to start collecting email addresses for your launch. Chapter 2: Finding your audience
  • 24. 24Why Small Businesses Should Start Marketing on Day One Chapter 3 It’s never too early to start marketing your business
  • 25. 25Why Small Businesses Should Start Marketing on Day One Chapter 3: Marketing your business Many entrepreneurs who already launched admit they should have started promoting their business sooner. The most common thread connecting all of them is the uncertainty about which steps they should prioritize. What is the number 1 challenge for small businesses?7 31%Marketing 23%Establishing entity 12%Funding 8%Mindset 5% Budgeting 26%Other
  • 26. 26Why Small Businesses Should Start Marketing on Day One Chapter 3: Marketing your business Any advice for other small business owners? “It’s all about marketing, advertising, and creating the right sales channels... Everything is time-consuming, but it all comes together in the end.” — Founder of an e-commerce business Launched in 2018
  • 27. 27Why Small Businesses Should Start Marketing on Day One 27 Now what? Connect with your audience across multiple channels. Use social media to your advantage. Claim social handles and set up profile pages for your business. Use industry-specific hashtags when you post, and consider setting aside a portion of your budget for social advertising, too. Start building an engaged audience. Consider creating a landing page where people can sign up to receive updates, pre-order your products, or be among the first to find out when you’re ready to open. Establish yourself as a source of helpful, unique content. Create a website or blog for your business and publish informative articles about your area of expertise. It’s a great way to boost your name recognition and reach more potential customers. Chapter 3: Marketing your business
  • 28. 28Why Small Businesses Should Start Marketing on Day One 28 Now what? Use customer data to fine-tune your marketing strategy. Keep all your data in one place. Use a customer relationship management (CRM) tool to collect, organize, and analyze everything you know about the people who are important to your business in one convenient location. Turn your customer data into customer insights. Monitor your customer data for trends and patterns. As you learn about the preferences of your audience, you can create more relevant content and improve your marketing. Chapter 3: Marketing your business
  • 29. 29Why Small Businesses Should Start Marketing on Day One Chapter 3: Marketing your business When small businesses focus on marketing earlier in their business creation journey, they'll be able to launch sooner—and will be poised for growth right away. Our 3 key takeaways: 1. Don't let uncertainty slow you down. 2. Find your people early and connect with them often. 3. Start marketing your business on day one.
  • 30. Methodology 30Why Small Businesses Should Start Marketing on Day One This research was commissioned by Mailchimp and administered by Hall & Partners—a third-party, independent research firm—between June 28–July 9, 2019. They conducted surveys with an independent sample of 505 small business owners in the U.S. All were either developing a business or had launched within the last 2 years. The survey, which took about 15 minutes to complete, explored the milestones that these small business owners experienced while developing and launching their business. They were asked to indicate which actions they had taken and rate the most significant milestones in their business creation process. The Mailchimp research team collaborated with Hall & Partners to analyze the survey results. The analysis focused on identifying statistically significant differences in stated behaviors and attitudes between pre-launch and post-launch businesses.
  • 31. 31Why Small Businesses Should Start Marketing on Day One 1 How would you classify the stage of this business? 2 When did you first get your idea for your business? 3 Top 10 most frequent milestones completed in order of average months into business creation journey that they are completed. 4 How long did it take for you to complete the action of attending seminars/ trainings/meetups to learn from other business owners? 5 Have you acquired your first customer? 6 Please indicate whether you used a software/digital tool and, if so, whether you built a tool, used a free third-party tool, or paid for a third-party tool. 7 Thinking about the overall process of starting and growing your business, which action or event was the most difficult for you? Choose all that apply. Research questions