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Pro Bono 101:
                                              How to get the most
                                                out of pro bono
                                                                           Twitter: @catchafire
                                                                         Facebook: Catchafire.org



Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Agenda	
  
  1.                 Catchafire’s	
  Story	
  &	
  Introduc8ons	
  
  2.                 What	
  You	
  Should	
  Know	
  about	
  Your	
  Professional	
  
  3.                 How	
  to	
  Choose	
  the	
  Right	
  Projects	
                             	
  	
  
  4.                 How	
  to	
  AHract	
  Pro	
  Bono	
  Professionals	
  
  5.                 GeLng	
  Started	
  with	
  Your	
  Professional	
  
  6.                 Staying	
  on	
  Track	
  with	
  Your	
  Professional	
  
  7.                 Common	
  Issues	
  
  8.                 Thanking	
  Your	
  Professional	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
About	
  Us	
  

  Mission:	
  To	
  improve	
  the	
  quality	
  of	
  the	
  volunteer	
  
  experience	
  by	
  providing	
  pro	
  bono	
  opportuni8es	
  
  for	
  skilled	
  professionals.	
  	
  
  	
  
  Vision:	
  To	
  make	
  it	
  easy	
  for	
  every	
  professional	
  to	
  
  use	
  their	
  skills	
  for	
  good,	
  and	
  to	
  make	
  it	
  easy	
  for	
  
  every	
  nonprofit	
  and	
  social	
  enterprise	
  to	
  access	
  
  and	
  effec8vely	
  use	
  pro	
  bono	
  as	
  a	
  way	
  to	
  build	
  
  capacity	
  within	
  their	
  organiza8on.	
  	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Put	
  Yourself	
  In	
  the	
  Professional’s	
  Shoes	
  

  •  To	
  be	
  a	
  good	
  pro	
  bono	
  manager,	
  learn	
  these	
  Best	
  Prac8ces.	
  
  •  To	
  be	
  a	
  GREAT	
  pro	
  bono	
  manager,	
  learn	
  these	
  Best	
  Prac8ces	
  and	
  
     understand	
  WHY.	
  

                 Provide	
                                                                                                              Increase	
  
                                                                AHract	
  highly	
  
              meaningful	
  &	
                                                                                Make	
  the	
          efficiency	
  and	
  
                                                                  skilled	
  &	
  
               manageable	
                                                                                     right	
               effec8veness	
  
                pro	
  bono	
                                    commiHed	
  
                                                                                                               matches!	
               of	
  social	
  
              opportuni8es	
                                       talent	
  
                                                                                                                                         sector	
  




                                                                                                   What	
  is	
  your	
  story?	
  
                                                                                                   	
  

Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Goals	
  for	
  today	
  


  •  How	
  to	
  engage	
  and	
  aHract	
  pro	
  bono	
  
     professionals	
  
  •  How	
  to	
  turn	
  a	
  one-­‐8me	
  pro	
  bono	
  professional	
  
     into	
  a	
  lifelong	
  advocate	
  
  •  How	
  to	
  harness	
  the	
  passion	
  &	
  power	
  of	
  pro	
  
     bono	
  professionals	
  



Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Pre-­‐match	
  

      Catchafire’s	
  responsibility	
   Your	
  responsibility	
  
       	
                                                                                          	
  
       •  Guiding	
  you	
  to	
  the	
  right	
                                                   •  AHrac8ng	
  professionals	
  
            projects	
                                                                                  through	
  your	
  profile	
  
       •  Matching	
  you	
  to	
  highly	
                                                        •  Communica8ng	
  your	
  project	
  
          skilled	
  professionals	
                                                                  needs	
  effec8vely	
  
       •  Equipping	
  you	
  with	
  the	
                                                        •  Responding	
  promptly	
  and	
  
          tools	
  &	
  resources	
                                                                   with	
  enthusiasm!	
  
       •  GeLng	
  your	
  professionals	
                                                         	
  
          excited!	
  


Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Post-­‐match	
  

      Catchafire’s	
  responsibility	
   Your	
  responsibility	
  
       	
                                                                                          	
  
       •  Training	
  &	
  con8nued	
                                                              •  Managing	
  
            educa8on	
                                                                             •  Communica8ng	
  
       •  Support	
  	
                                                                                –  With	
  Catchafire	
  
       •  Follow-­‐up	
  &	
  feedback	
                                                               –  With	
  professional	
  
                                                                                                   •  Networking	
  
                                                                                                   •  Providing	
  feedback	
  
                                                                                                   	
  



Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Agenda
  1.                 Catchafire’s	
  Story	
  &	
  Introduc8ons	
  
  2.                 What	
  you	
  should	
  know	
  about	
  your	
  professional	
  
                      •                  Role	
  within	
  your	
  organiza8on	
  
                      •                  Mo8va8ons	
  and	
  Goals	
  
                      •                  What	
  type	
  of	
  opportunity	
  aHracts	
  them	
  

  3.                 How	
  to	
  Choose	
  the	
  Right	
  Projects	
  
  4.                 How	
  to	
  AHract	
  Pro	
  Bono	
  Professionals	
  
  5.                 GeLng	
  Started	
  with	
  Your	
  Professional	
  
  6.                 Staying	
  on	
  Track	
  with	
  Your	
  Professional	
  
  7.                 Common	
  Issues	
  
  8.                 Thanking	
  Your	
  Professional	
  

Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Volunteers	
  vs	
  pro	
  bono	
  professionals	
  	
  vs	
  consultants	
  
                                Volunteer	
                                                   Pro	
  bono	
               Consultant	
  

                                      Low	
  /	
  Low	
                                            High	
  /	
  Low	
       High	
  /	
  High	
  


                                              High	
                                                    High	
                    Low	
  



                                              Low	
                                                     High	
                   High	
  




                                              Low	
                                                     Med	
                    High	
  


Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Understanding	
  mo8va8ons	
  and	
  goals	
  

      Mo8vators	
                                                                                  Goals	
  
       1.         Values	
                                                                         1.    Make	
  a	
  difference	
  
       2.         Career	
  Development	
                                                          2.    Hone	
  and	
  develop	
  skills	
  
       3.         Social	
  Interac8on	
                                                           3.    Meet	
  or	
  work	
  w/	
  new	
  people	
  
       4.         Recogni8on	
                                                                     4.    Be	
  rewarded	
  for	
  service	
  
       5.  Understanding	
                                                                         5.    Gain	
  perspec8ve	
  
       6.  Self-­‐Esteem	
                                                                         6.    Feel	
  valuable	
  
       7.  Personal	
  connec8on	
                                                                 7.    Give	
  in	
  remembrance	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Short-­‐term,	
  discrete,	
  individual	
  projects	
  
                              Short-­‐Term	
                                                       Discrete	
           Individual	
  
                          •  3-­‐5	
  hours/week	
                                    •  Project	
  based	
          •  No	
  teams	
  
                          •  2-­‐3	
  months	
                                        •  Clear	
  
                                                                                         deliverable	
  

                          •  Manageable	
  	
                                         •  Focus	
  skills	
  on	
     •  Easier	
  to	
  
                          •  Short-­‐term	
                                              one	
  objec8ve	
              coordinate	
  
                             commitment	
                                             •  Measurable	
                   schedules	
  
                          •  Start	
  &	
  end	
                                         impact	
                    •  Learning	
  
                             8me	
                                                                                      opportunity	
  


                              •  Manageable	
  8me	
  commitment	
  
                              •  Meaningful	
  &	
  high-­‐impact	
  project	
  
                              •  Flexible	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Agenda
  1.                 Catchafire’s	
  Story	
  &	
  Introduc8ons	
  
  2.                 What	
  you	
  should	
  know	
  about	
  your	
  professional	
  
  3.                 How	
  to	
  choose	
  the	
  right	
  projects	
  
                      •  Naviga8ng	
  the	
  Project	
  Menu	
  
                      •  Assessing	
  your	
  needs	
  

  4.                 How	
  to	
  AHract	
  Pro	
  Bono	
  Professionals	
  
  5.                 GeLng	
  Started	
  with	
  Your	
  Professional	
  
  6.                 Staying	
  on	
  Track	
  with	
  Your	
  Professional	
  
  7.                 Common	
  Issues	
  
  8.                 Thanking	
  Your	
  Professional	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Catchafire	
  Project	
  Menu	
  




Projects	
  to	
  meet	
  the	
  most	
  
     common,	
  pressing	
  needs	
  of	
  
     organiza8ons	
  
	
  
What	
  are	
  your	
  immediate	
  (1-­‐3	
  
     months),	
  mid-­‐term	
  (4-­‐6	
  
     months)	
  and	
  long-­‐term	
  needs	
  
     (7-­‐8	
  months)?	
  
	
  
Do	
  you	
  have	
  a	
  hard	
  deadline?	
  
     E.g.	
  event	
  date	
  
	
  
	
  
       Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Catchafire	
  Project	
  Menu	
  

                                                                                                          Professional’s	
  8me	
  
                                                                                                             commitment	
  
                                                                                                   	
  

  Descrip8on	
  of	
  
     Project	
                                                                                      Expected	
  deliverable	
  for	
  
                                                                                                          this	
  project	
  




  Organiza8on's	
  
  requirements	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Agenda
  1.                 Catchafire’s	
  Story	
  &	
  Introduc8ons	
  
  2.                 What	
  You	
  Should	
  Know	
  about	
  your	
  Professional	
  
  3.                 How	
  to	
  Choose	
  the	
  Right	
  Projects	
  
  4.                 How	
  to	
  AHract	
  Pro	
  Bono	
  Professionals	
  
                      •                  Create	
  engaging	
  profiles	
  
                      •                  Make	
  a	
  good	
  first	
  impression	
  

  5.                 GeLng	
  Started	
  with	
  Your	
  Professional	
  
  6.                 Staying	
  on	
  Track	
  with	
  Your	
  Professional	
  
  7.                 Common	
  Issues	
  
  8.                 Thanking	
  Your	
  Professional	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Match	
  emails	
  are	
  sent	
  daily	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Create	
  an	
  engaging	
  organiza8on	
  profile	
  

   1.	
  Organiza0on	
  Name	
  
   	
  
   2.	
  Mission:	
  	
  
   Your fundamental purpose


   3.	
  What	
  We	
  Do:	
  	
  
   Elaborate	
  on	
  HOW	
  you	
  
   accomplish	
  your	
  mission.	
  
   	
  
   • 	
  What	
  programs	
  and/or	
  
   partnerships	
  have	
  you	
  developed	
  in	
  
   order	
  to	
  increase	
  your	
  impact?	
  
   • 	
  What	
  are	
  your	
  priori8es	
  as	
  an	
  
   organiza8on?	
  (i.e.	
  educa8on,	
  
   lobbying,	
  awareness,	
  etc.)	
  
   • 	
  What	
  sta8s8cs	
  do	
  you	
  have	
  about	
  
   your	
  impact	
  thus	
  far?	
  
   	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Create	
  an	
  engaging	
  manager	
  profile	
  

   1.	
  Manager	
  Name	
  
   	
  
   2.	
  Headline:	
  	
  
   eg.	
  Execu8ve	
  Director;	
  Founder	
  &	
  CEO;	
  
   Director	
  of	
  Communica8ons,	
  etc.	
  
   NOTE: Your headline will appear in
   communication to professionals. e.g. “Rachael
   Chong, Founder & CEO of Catchafire, needs
   your help with designing a new brochure.”


   3.	
  Biography:	
  
   Highlight	
  your	
  professional	
  
   background	
  and	
  explain	
  why	
  
   you're	
  passionate	
  about	
  your	
  
   organiza8on's	
  cause.	
  	
  



Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Create	
  an	
  engaging	
  project	
  profile	
  

  1.	
  Project	
  Name	
  
  	
  
  2.	
  Project	
  Details:	
  
  Descrip8on	
  of	
  project	
  that	
  compels	
  
  professional	
  to	
  choose	
  your	
  project	
  
  	
  
  Ask	
  yourself	
  the	
  following:	
  
          	
      	
  	
  
  • Who	
  will	
  the	
  professional	
  be	
  dealing	
  
  with	
  directly?	
  	
  	
  
  • Why	
  is	
  this	
  project	
  important	
  to	
  your	
  
  organiza8on?	
  
  • What	
  will	
  the	
  professional	
  gain	
  from	
  
  this	
  project? 	
  	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Review	
  your	
  applicants	
  	
  
                                                                                                   1.  Accept	
  
                                                                                                   	
  
                                                                                                   You	
  will	
  be	
  virtually	
  introduced.	
  
                                                                                                   	
  
                                                                                                   2.	
  Ask	
  a	
  Ques0on	
  
                                                                                                   	
  
                                                                                                   If	
  you	
  feel	
  informa8on	
  is	
  
                                                                                                           missing/lacking.	
  
                                                                                                   	
  
                                                                                                   3.	
  Pass	
  
                                                                                                   	
  
                                                                                                   You	
  tell	
  us	
  why,	
  we’ll	
  find	
  the	
  
                                                                                                           professional	
  the	
  right	
  
                                                                                                           opportunity.	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Agenda	
  
  1.                 Catchafire’s	
  Story	
  &	
  Introduc8ons	
  
  2.                 What	
  You	
  Should	
  Know	
  about	
  Your	
  Professional	
  
  3.                 How	
  to	
  Choose	
  the	
  Right	
  Projects	
  
  4.                 How	
  to	
  AHract	
  Pro	
  Bono	
  Professionals	
  
  5.                 GeLng	
  Started	
  with	
  Your	
  Professional	
  
                      •                  What	
  to	
  do	
  before	
  you	
  meet	
  
                      •                  What	
  to	
  do	
  during	
  your	
  first	
  mee8ng	
  

  6.                 Staying	
  on	
  Track	
  with	
  Your	
  Professional	
  
  7.                 Common	
  Issues	
  
  8.                 Thanking	
  Your	
  Professional	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
First	
  match	
  -­‐	
  Have	
  them	
  at	
  hello!	
  


  •  Respond	
  promptly	
  
  •  Welcome	
  them	
  
  •  Leave	
  a	
  good	
  1st	
  impression	
  
  •  Be	
  proac8ve	
  and	
  enthusias8c	
  	
  
  •  Indicate	
  the	
  importance	
  of	
  the	
  
     project	
  
  •  Thank	
  them	
  for	
  applying	
  
  •  Set	
  up	
  your	
  first	
  mee8ng!	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Set	
  the	
  stage	
  for	
  a	
  successful	
  project	
  

  First	
  mee0ng	
  best	
  prac0ces:	
  
  	
  
  • Meet	
  in-­‐person,	
  or	
  face-­‐to-­‐face	
  
  on	
  video	
  chat	
  	
  
  • Meet	
  as	
  soon	
  as	
  possible	
  	
  
  • Be	
  prepared	
  
              –  review	
  Catchafire	
  project	
  
                 details	
  
              –  Create	
  plan	
  of	
  ac8on	
  (based	
  on	
  
                 Catchafire	
  project	
  details)	
  
              –  Fulfill	
  prerequisites	
  
  • Be	
  organized	
  
              –  gather	
  materials	
  
              –  inform	
  relevant	
  par8es	
  

Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Checklist	
  for	
  your	
  projects	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
BREAK TIME!!!




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Present	
  your	
  organiza8on’s	
  objec8ves	
  



        •  History	
  of	
  Project	
                                                              Room To Grow’s
                                                                                                   Salesforce Database
        •  Discuss	
  any	
  prior/similar	
  
           challenges	
  

        •  Indicate	
  importance	
  of	
  
           the	
  deliverable	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Communicate	
  your	
  expecta8ons	
  
  •  Highlight	
  anything	
  out-­‐of-­‐
     the-­‐ordinary	
  
  •  Make	
  sure	
  you	
  both	
  are	
  on	
                                                    UNDP Equator Initiative’s
     the	
  same	
  page	
                                                                         Motion Graphics Video
  •  Discuss	
  limita8ons	
  	
  
  •  Review	
  the	
  project	
  details	
  
     as	
  laid	
  out	
  by	
  Catchafire	
  and	
  
     your	
  own	
  descrip8on	
  
  •  NOTE:	
  this	
  is	
  par8cularly	
  
     important	
  when	
  you	
  have	
  a	
  
     virtual	
  professional!	
  

Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Understand	
  mo8va8ons	
  &	
  passions	
  


  •  Ask	
  what	
  mo8vates	
  your	
  
       professional	
                                                                              Global Cocoa Project’s
  •  Offer	
  (and	
  plan	
  to	
  follow	
                                                        Market Analysis
       through)	
  to	
  help	
  meet	
  the	
  
       professional’s	
  goals	
  
  •  Discuss	
  why	
  you’re	
  both	
  
       passionate	
  about	
  the	
  cause	
  
  •  Share	
  a	
  bit	
  about	
  why	
  you	
  
       do	
  your	
  job/how	
  you	
  got	
  
       involved	
  
  	
  

Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Encourage	
  collabora8on	
  


  •  If	
  you	
  receive	
  mul8ple	
  
     matches	
  at	
  the	
  same	
  8me,	
   Prosperity Candle’s
     introduce	
  your	
  professionals	
        Siiri + Team
     to	
  each	
  other	
  
  •  Projects	
  can	
  compliment	
  
     each	
  other	
  
  •  Create	
  connec8ons	
  
     between	
  your	
  professionals	
  
     &	
  remember	
  what	
  
                                                    Priti on Market Analysis;
     mo8vates	
  each	
  one!	
                    Min Min on Brand Identity,
                                                                                                   Lisa on Social Media Campaign


Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Agenda
  1.                 Catchafire’s	
  Story	
  &	
  Introduc8ons	
  
  2.                 What	
  You	
  Should	
  Know	
  about	
  Your	
  Professional	
  
  3.                 How	
  to	
  Choose	
  the	
  Right	
  Projects	
  
  4.                 How	
  to	
  AHract	
  Pro	
  Bono	
  Professionals	
  
  5.                 GeLng	
  Started	
  with	
  Your	
  Professional	
  
  6.                 Staying	
  on	
  Track	
  with	
  Your	
  Professional	
  
                      •                  Create	
  and	
  s8ck	
  to	
  your	
  game	
  plan	
  
                      •                  Remember	
  the	
  Golden	
  Rule	
  of	
  pro	
  bono	
  

  7.                 Common	
  Issues	
  
  8.                 Thanking	
  Your	
  Professional	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Create	
  a	
  game	
  plan	
  

  •  Discuss	
  working	
  style	
  
              –  schedules	
  
              –  communica8on	
  preferences	
  
              –  frequency	
  of	
  communica8on	
  

  •  Base	
  game	
  plan	
  on	
  project	
  steps	
  
  •  Agree	
  on	
  key	
  dates	
  
              –  Mee8ng	
  &	
  or	
  videoconference	
  dates	
  
              –  Deliverable	
  dates	
  
              –  Expected	
  final	
  date	
  	
  
              –  Absolute	
  final	
  date	
  (if	
  applicable)	
  

  •  Connect	
  professional	
  to	
  staff	
  if	
  
     necessary	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Stick to Plan & Provide Candid Feedback


  •  Schedule	
  regular	
  check-­‐ins	
  

  •  Track	
  your	
  progress	
  using:	
  

              –  Roadmap;	
  Workflow,	
  Project	
  Logs	
  

  •  Give	
  your	
  professional	
  frequent	
  
     encouragement	
  –	
  you	
  can	
  use	
  our	
  
     project	
  logs!	
  

  •  If	
  you	
  feel	
  a	
  step	
  could	
  have	
  gone	
  
     beHer,	
  don’t	
  give	
  false	
  praise.	
  
     Communicate	
  your	
  expecta8ons!	
  



Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Tips	
  for	
  Virtual	
  Matches	
  

What	
  does	
  virtual	
  pro	
  bono	
  mean	
  for	
  me?	
  	
  

     •  More	
  op8ons	
  thanks	
  to	
  project	
  applica8ons	
  from	
  both	
  virtual	
  and	
  local	
  
          professionals	
  
     •  Access	
  to	
  a	
  larger	
  pool	
  of	
  talent	
  to	
  help	
  organiza8ons	
  build	
  capacity	
  
     •  Greater	
  exposure	
  for	
  organiza8ons	
  as,	
  from	
  coast	
  to	
  coast,	
  more	
  
          professionals	
  hear	
  about	
  you	
  
     	
  
     Some	
  sugges8ons:	
  
     •  Videoconferencing	
  
     •  Be	
  aware	
  of	
  8me	
  differences	
  
     •  Use	
  technology	
  
              •  Skype	
  
              •  Join.me	
  
              •  GoToMee8ng	
  
              •  DropBox	
  
              •  Yousendit.com	
  
     	
  

Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
The	
  Golden	
  Rule	
  of	
  Pro	
  Bono	
  

         Treat	
  your	
  professional	
  like	
  you	
  would	
  want	
  
                              to	
  be	
  treated	
  
  •  Be	
  a	
  good	
  example!	
                                                                 •  Equip	
  them	
  to	
  be	
  successful	
  
              –  Be	
  flexible,	
  but	
  stay	
  in	
  touch	
  	
                                       –  Deliver	
  materials	
  as	
  they	
  are	
  needed	
  

              –  Keep	
  up	
  your	
  end	
  of	
  the	
  bargain	
                                      –  Have	
  a	
  dedicated	
  project	
  manager	
  at	
  
                                                                                                             your	
  organiza8on	
  	
  
              –  Be	
  considerate	
  of	
  your	
  professional’s	
  
                 8me	
                                                                                    –  Include	
  your	
  professional	
  in	
  decision-­‐
                                                                                                             making	
  
              –  Have	
  regular	
  check-­‐ins	
  
                                                                                                          –  Outline	
  a	
  single	
  project,	
  stay	
  in	
  scope	
  
              –  Do	
  not	
  take	
  breaks!	
  
                                                                                                   	
  
              –  Communicate	
  if	
  things	
  aren’t	
  going	
  well	
  
                                                                                                   	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Agenda
  1.                 Catchafire’s	
  Story	
  &	
  Introduc8ons	
  
  2.                 What	
  You	
  Should	
  Know	
  about	
  Your	
  Professional	
  
  3.                 How	
  to	
  Choose	
  the	
  Right	
  Projects	
  
  4.                 How	
  to	
  AHract	
  Pro	
  Bono	
  Professionals	
  
  5.                 GeLng	
  Started	
  with	
  Your	
  Professional	
  
  6.                 Staying	
  on	
  Track	
  with	
  Your	
  Professional	
  
  7.                 Common	
  Issues	
  
                      •                  Improve	
  project	
  success	
  by	
  minimizing	
  common	
  issues	
  
                      •                  When	
  to	
  contact	
  Catchafire	
  if	
  things	
  are	
  not	
  going	
  well	
  

  8.                 Thanking	
  Your	
  Professional	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Avoiding	
  common	
  professional	
  management	
  pipalls	
  


  •        Too	
  liHle	
  urgency/too	
  much	
  leniency	
  
  •        Too	
  much	
  urgency/too	
  high	
  expecta8ons	
  
  •        Too	
  many	
  breaks	
  
  •        Too	
  liHle	
  professionalism	
  
  •        Not	
  respecpul	
  of	
  professional’s	
  8me/role	
  
  •        Asking	
  for	
  deliverables	
  beyond	
  the	
  scope	
  
  •        Not	
  ready	
  for	
  the	
  project	
  



Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Avoiding	
  common	
  project	
  misbehaviors	
  
  •  Do	
  I	
  have	
  to	
  start	
  now?	
  
  •  I	
  want	
  a	
  local	
  match	
  –	
  can	
  I	
  hold	
  out	
  for	
  one?	
  
  “Dirk	
  is	
  an	
  all-­‐star.	
  Any	
  hesitancy	
  I	
  had	
  due	
  to	
  the	
  fact	
  he's	
  Chicago	
  based	
  was	
  quickly	
  dispelled	
  when	
  I	
  
      spoke	
  to	
  him	
  the	
  first	
  Cme.	
  He's	
  the	
  ideal	
  volunteer,	
  both	
  passionate	
  and	
  knowledgable.	
  What	
  he	
  
      was	
  able	
  to	
  deliver	
  and	
  what	
  I	
  learned	
  is	
  not	
  only	
  immediately	
  useful,	
  but	
  something	
  the	
  
      organizaCon	
  can	
  conCnue	
  to	
  refer	
  to	
  as	
  it	
  grows.”	
  -­‐	
  Daniel	
  Cwirka,	
  Founder,	
  Humanitarian	
  Notes	
  

  •  My	
  professional	
  isn’t	
  working	
  fast	
  enough	
  –	
  can	
  I	
  get	
  a	
  re-­‐
       match?	
  
  •  Thanks	
  for	
  the	
  applica8on,	
  but	
  I	
  don’t	
  need	
  this	
  project	
  
       anymore	
  
  	
  
  	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Avoiding	
  common	
  project	
  misbehaviors	
  

•  What	
  if	
  something	
  beHer	
  comes	
  along?	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
•  Do	
  I	
  have	
  to	
  ask	
  my	
  professional	
  a	
  ques8on	
  first?	
  What	
  if	
  someone	
  else	
  snatches	
  
   him/her	
  up?	
  
•  My	
  professional	
  offered	
  to	
  do	
  4	
  brochures.	
  Is	
  that	
  ok?	
  
•  Things	
  have	
  goHen	
  busy.	
  Can	
  someone	
  else	
  get	
  involved	
  or	
  take	
  over?	
  
       Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
At	
  the	
  End	
  of	
  the	
  Catchafire	
  Project	
  

    •        Stay	
  within	
  scope	
  –	
  don't	
  assume	
  the	
  professional	
  will	
  stay	
  on	
  
    	
  
    •        However,	
  ask	
  for	
  direct	
  feedback	
  on	
  the	
  experience	
  
    	
  
    •        How	
  does	
  the	
  professional	
  want	
  to	
  stay	
  involved?	
  
    	
  
    •        Work	
  together	
  on	
  a	
  new	
  game	
  plan	
  




Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
When	
  Should	
  I	
  contact	
  Catchafire?	
  
      	
  
      • 	
  Make	
  sure	
  to	
  have	
  and	
  use	
  primary	
  and	
  
      secondary	
  modes	
  of	
  contact	
  for	
  the	
  
      professional	
  (email	
  +	
  phone)	
  	
  
      	
  
      • 	
  Lack	
  of	
  response	
  arer	
  match	
  (use	
  your	
  two-­‐
      week	
  trial	
  period!)	
  
      	
  
      • 	
  Unexpected	
  drop	
  off	
  in	
  communica8on	
  
      from	
  the	
  professional	
  
      	
  
      • 	
  Use	
  your	
  best	
  judgment	
  and	
  let	
  us	
  know	
  
      when	
  you	
  see	
  smoke...and	
  not	
  a	
  full-­‐blown	
  
      fire	
  


Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Agenda
  1.                 Catchafire’s	
  Story	
  &	
  Introduc8ons	
  
  2.                 What	
  You	
  Should	
  Know	
  about	
  Your	
  Professional	
  
  3.                 How	
  to	
  Choose	
  the	
  Right	
  Projects	
  
  4.                 How	
  to	
  AHract	
  Pro	
  Bono	
  Professionals	
  
  5.                 GeLng	
  Started	
  with	
  Your	
  Professional	
  
  6.                 Staying	
  on	
  Track	
  with	
  Your	
  Professional	
  
  7.                 Common	
  Issues	
  
  8.                 Thanking	
  Your	
  Professional	
  
                      •                  How	
  to	
  thank	
  your	
  professional	
  
                      •                  How	
  to	
  amplify	
  your	
  thank	
  you	
  
                      •                  How	
  to	
  engage	
  with	
  Catchafire	
  
  	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Say	
  Thanks!	
  	
  
   Thank	
  them	
  in	
  person,	
  over	
  email,	
  with	
  a	
  card,	
  through	
  social	
  
   media	
  –	
  be	
  sure	
  you	
  offer	
  a	
  meaningful	
  &	
  unique	
  thank	
  you!	
  
•  	
  Remember	
  what	
  mo8vated	
  
       your	
  professional	
  
•  Write	
  a	
  recommenda8on	
  
•  Open	
  a	
  door	
  to	
  them	
  within	
  
       the	
  organiza8on	
  
•  Invite	
  them	
  to	
  a	
  special	
  event	
  
•  Offer	
  a	
  pro	
  bono	
  posi8on	
  with	
  
       more	
  responsibility	
  
•  Create	
  a	
  “Featured	
  Pro	
  Bono”	
  
       sec8on	
  on	
  your	
  website	
  

  Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Ra8ngs	
  and	
  reviews	
  

  •  Rate	
  your	
  pro	
  bono	
  
     professional	
  &	
  give	
  a	
  
     tes8monial	
  that	
  we	
  can	
  
     publish!	
  
  •  Rate	
  yourself	
  
      – What	
  worked?	
  
        Would	
  you	
  do	
  it	
  
        differently?	
  	
  
  •  Review	
  the	
  experience	
  
     and	
  share	
  8ps	
  with	
  your	
  
     colleagues	
  
Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Amplify	
  Your	
  Thank	
  You	
  

•  Be	
  sure	
  to	
  use	
  their	
  @handle	
  on	
  TwiHer	
  

•  Be	
  specific,	
  and	
  compliment	
  their	
  skills.	
  
   For	
  example,	
  “We’re	
  so	
  lucky	
  to	
  have	
  @AplusK	
  running	
  our	
  Social	
  Media	
  
   campaign.	
  His	
  skills	
  con8nue	
  to	
  astound	
  us.”	
  

•  Use	
  Facebook	
  for	
  a	
  more	
  in	
  depth	
  post.	
  Add	
  professional	
  as	
  a	
  friend,	
  and	
  
   tag	
  @Their	
  Name	
  with	
  links	
  to	
  their	
  work	
  and/or	
  a	
  blog	
  post	
  about	
  them	
  

•  Remember	
  to	
  tag	
  @catchafire	
  so	
  our	
  community	
  sees	
  the	
  success	
  and	
  
   impact	
  of	
  your	
  work!	
  

	
  

	
  



       Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Amplify	
  Your	
  Thank	
  You	
  
	
  
•  A	
  blog	
  post	
  is	
  the	
  most	
  in	
  depth	
  way	
  to	
  describe	
  
     	
  the	
  work	
  the	
  professional	
  has	
  done	
  for	
  you	
  and	
  
     	
  their	
  impact!	
  
	
  
	
  


•  Include	
  links	
  to	
  professionals	
  Blog,	
  porpolio,	
  FB,	
  TwiHer,	
  
   LinkedIn	
  
•  Ask	
  Catchafire	
  to	
  share	
  your	
  success	
  story	
  on	
  our	
  blog	
  
•  If	
  professional	
  uses	
  LinkedIn	
  to	
  list	
  as	
  work	
  experience	
  –	
  
   write	
  a	
  recommenda8on	
  for	
  their	
  profile	
  
•  Remember	
  mo8va8ons	
  of	
  professional	
  (career	
  
   development,	
  increasing	
  their	
  network,	
  recogni8on)	
  

       Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Engaging	
  w/Catchafire	
  -­‐	
  Ways	
  to	
  Connect	
  
•  On	
  your	
  website	
  –	
  “Want	
  to	
  use	
  your	
  
   skills	
  with	
  us?”	
  Link	
  to	
  your	
  Catchafire	
  
   page.	
  


•  Blog	
  -­‐	
  When	
  you	
  have	
  open	
  projects,	
  
   talk	
  about	
  the	
  impact	
  the	
  projects	
  will	
  
   have	
  on	
  your	
  mission.	
  


•  Use	
  @catchafire	
  when	
  you're	
  talking	
  
   about	
  your	
  pro	
  bono	
  professional,	
  
   project	
  commenced,	
  work	
  delivered,	
  
   and	
  impact!	
  	
  

	
  
•  Success	
  stories	
  –	
  Let	
  us	
  know	
  about	
  
     your	
  experience	
  so	
  our	
  community	
  can	
  
     hear	
  about	
  the	
  impact	
  


   Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Key	
  Takeaways	
  


      a.  Be	
  Prepared,	
  Organized	
  &	
  
          Responsive	
  

      b.  Be	
  A	
  Good	
  Example	
  

      c.  Express	
  Gra8tude	
  in	
  a	
  Unique	
  
          Way	
  

Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  
Thank You!



Visit	
  us	
  at	
  www.catchafire.org	
  or	
  email	
  us	
  at	
  community@catchafire.org	
  

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COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
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Pro bono 101 for Organizations

  • 1. Pro Bono 101: How to get the most out of pro bono Twitter: @catchafire Facebook: Catchafire.org Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 2. Agenda   1.  Catchafire’s  Story  &  Introduc8ons   2.  What  You  Should  Know  about  Your  Professional   3.  How  to  Choose  the  Right  Projects       4.  How  to  AHract  Pro  Bono  Professionals   5.  GeLng  Started  with  Your  Professional   6.  Staying  on  Track  with  Your  Professional   7.  Common  Issues   8.  Thanking  Your  Professional     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 3. About  Us   Mission:  To  improve  the  quality  of  the  volunteer   experience  by  providing  pro  bono  opportuni8es   for  skilled  professionals.       Vision:  To  make  it  easy  for  every  professional  to   use  their  skills  for  good,  and  to  make  it  easy  for   every  nonprofit  and  social  enterprise  to  access   and  effec8vely  use  pro  bono  as  a  way  to  build   capacity  within  their  organiza8on.       Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 4. Put  Yourself  In  the  Professional’s  Shoes   •  To  be  a  good  pro  bono  manager,  learn  these  Best  Prac8ces.   •  To  be  a  GREAT  pro  bono  manager,  learn  these  Best  Prac8ces  and   understand  WHY.   Provide   Increase   AHract  highly   meaningful  &   Make  the   efficiency  and   skilled  &   manageable   right   effec8veness   pro  bono   commiHed   matches!   of  social   opportuni8es   talent   sector   What  is  your  story?     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 5. Goals  for  today   •  How  to  engage  and  aHract  pro  bono   professionals   •  How  to  turn  a  one-­‐8me  pro  bono  professional   into  a  lifelong  advocate   •  How  to  harness  the  passion  &  power  of  pro   bono  professionals   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 6. Pre-­‐match   Catchafire’s  responsibility   Your  responsibility       •  Guiding  you  to  the  right   •  AHrac8ng  professionals   projects   through  your  profile   •  Matching  you  to  highly   •  Communica8ng  your  project   skilled  professionals   needs  effec8vely   •  Equipping  you  with  the   •  Responding  promptly  and   tools  &  resources   with  enthusiasm!   •  GeLng  your  professionals     excited!   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 7. Post-­‐match   Catchafire’s  responsibility   Your  responsibility       •  Training  &  con8nued   •  Managing   educa8on   •  Communica8ng   •  Support     –  With  Catchafire   •  Follow-­‐up  &  feedback   –  With  professional   •  Networking   •  Providing  feedback     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 8. Agenda 1.  Catchafire’s  Story  &  Introduc8ons   2.  What  you  should  know  about  your  professional   •  Role  within  your  organiza8on   •  Mo8va8ons  and  Goals   •  What  type  of  opportunity  aHracts  them   3.  How  to  Choose  the  Right  Projects   4.  How  to  AHract  Pro  Bono  Professionals   5.  GeLng  Started  with  Your  Professional   6.  Staying  on  Track  with  Your  Professional   7.  Common  Issues   8.  Thanking  Your  Professional   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 9. Volunteers  vs  pro  bono  professionals    vs  consultants   Volunteer   Pro  bono   Consultant   Low  /  Low   High  /  Low   High  /  High   High   High   Low   Low   High   High   Low   Med   High   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 10. Understanding  mo8va8ons  and  goals   Mo8vators   Goals   1.  Values   1.  Make  a  difference   2.  Career  Development   2.  Hone  and  develop  skills   3.  Social  Interac8on   3.  Meet  or  work  w/  new  people   4.  Recogni8on   4.  Be  rewarded  for  service   5.  Understanding   5.  Gain  perspec8ve   6.  Self-­‐Esteem   6.  Feel  valuable   7.  Personal  connec8on   7.  Give  in  remembrance   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 11. Short-­‐term,  discrete,  individual  projects   Short-­‐Term   Discrete   Individual   •  3-­‐5  hours/week   •  Project  based   •  No  teams   •  2-­‐3  months   •  Clear   deliverable   •  Manageable     •  Focus  skills  on   •  Easier  to   •  Short-­‐term   one  objec8ve   coordinate   commitment   •  Measurable   schedules   •  Start  &  end   impact   •  Learning   8me   opportunity   •  Manageable  8me  commitment   •  Meaningful  &  high-­‐impact  project   •  Flexible   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 12. Agenda 1.  Catchafire’s  Story  &  Introduc8ons   2.  What  you  should  know  about  your  professional   3.  How  to  choose  the  right  projects   •  Naviga8ng  the  Project  Menu   •  Assessing  your  needs   4.  How  to  AHract  Pro  Bono  Professionals   5.  GeLng  Started  with  Your  Professional   6.  Staying  on  Track  with  Your  Professional   7.  Common  Issues   8.  Thanking  Your  Professional     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 13. Catchafire  Project  Menu   Projects  to  meet  the  most   common,  pressing  needs  of   organiza8ons     What  are  your  immediate  (1-­‐3   months),  mid-­‐term  (4-­‐6   months)  and  long-­‐term  needs   (7-­‐8  months)?     Do  you  have  a  hard  deadline?   E.g.  event  date       Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 14. Catchafire  Project  Menu   Professional’s  8me   commitment     Descrip8on  of   Project   Expected  deliverable  for   this  project   Organiza8on's   requirements   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 15. Agenda 1.  Catchafire’s  Story  &  Introduc8ons   2.  What  You  Should  Know  about  your  Professional   3.  How  to  Choose  the  Right  Projects   4.  How  to  AHract  Pro  Bono  Professionals   •  Create  engaging  profiles   •  Make  a  good  first  impression   5.  GeLng  Started  with  Your  Professional   6.  Staying  on  Track  with  Your  Professional   7.  Common  Issues   8.  Thanking  Your  Professional     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 16. Match  emails  are  sent  daily   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 17. Create  an  engaging  organiza8on  profile   1.  Organiza0on  Name     2.  Mission:     Your fundamental purpose 3.  What  We  Do:     Elaborate  on  HOW  you   accomplish  your  mission.     •   What  programs  and/or   partnerships  have  you  developed  in   order  to  increase  your  impact?   •   What  are  your  priori8es  as  an   organiza8on?  (i.e.  educa8on,   lobbying,  awareness,  etc.)   •   What  sta8s8cs  do  you  have  about   your  impact  thus  far?     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 18. Create  an  engaging  manager  profile   1.  Manager  Name     2.  Headline:     eg.  Execu8ve  Director;  Founder  &  CEO;   Director  of  Communica8ons,  etc.   NOTE: Your headline will appear in communication to professionals. e.g. “Rachael Chong, Founder & CEO of Catchafire, needs your help with designing a new brochure.” 3.  Biography:   Highlight  your  professional   background  and  explain  why   you're  passionate  about  your   organiza8on's  cause.     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 19. Create  an  engaging  project  profile   1.  Project  Name     2.  Project  Details:   Descrip8on  of  project  that  compels   professional  to  choose  your  project     Ask  yourself  the  following:         • Who  will  the  professional  be  dealing   with  directly?       • Why  is  this  project  important  to  your   organiza8on?   • What  will  the  professional  gain  from   this  project?     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 20. Review  your  applicants     1.  Accept     You  will  be  virtually  introduced.     2.  Ask  a  Ques0on     If  you  feel  informa8on  is   missing/lacking.     3.  Pass     You  tell  us  why,  we’ll  find  the   professional  the  right   opportunity.   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 21. Agenda   1.  Catchafire’s  Story  &  Introduc8ons   2.  What  You  Should  Know  about  Your  Professional   3.  How  to  Choose  the  Right  Projects   4.  How  to  AHract  Pro  Bono  Professionals   5.  GeLng  Started  with  Your  Professional   •  What  to  do  before  you  meet   •  What  to  do  during  your  first  mee8ng   6.  Staying  on  Track  with  Your  Professional   7.  Common  Issues   8.  Thanking  Your  Professional     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 22. First  match  -­‐  Have  them  at  hello!   •  Respond  promptly   •  Welcome  them   •  Leave  a  good  1st  impression   •  Be  proac8ve  and  enthusias8c     •  Indicate  the  importance  of  the   project   •  Thank  them  for  applying   •  Set  up  your  first  mee8ng!   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 23. Set  the  stage  for  a  successful  project   First  mee0ng  best  prac0ces:     • Meet  in-­‐person,  or  face-­‐to-­‐face   on  video  chat     • Meet  as  soon  as  possible     • Be  prepared   –  review  Catchafire  project   details   –  Create  plan  of  ac8on  (based  on   Catchafire  project  details)   –  Fulfill  prerequisites   • Be  organized   –  gather  materials   –  inform  relevant  par8es   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 24. Checklist  for  your  projects   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 25. BREAK TIME!!! Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 26. Present  your  organiza8on’s  objec8ves   •  History  of  Project   Room To Grow’s Salesforce Database •  Discuss  any  prior/similar   challenges   •  Indicate  importance  of   the  deliverable   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 27. Communicate  your  expecta8ons   •  Highlight  anything  out-­‐of-­‐ the-­‐ordinary   •  Make  sure  you  both  are  on   UNDP Equator Initiative’s the  same  page   Motion Graphics Video •  Discuss  limita8ons     •  Review  the  project  details   as  laid  out  by  Catchafire  and   your  own  descrip8on   •  NOTE:  this  is  par8cularly   important  when  you  have  a   virtual  professional!   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 28. Understand  mo8va8ons  &  passions   •  Ask  what  mo8vates  your   professional   Global Cocoa Project’s •  Offer  (and  plan  to  follow   Market Analysis through)  to  help  meet  the   professional’s  goals   •  Discuss  why  you’re  both   passionate  about  the  cause   •  Share  a  bit  about  why  you   do  your  job/how  you  got   involved     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 29. Encourage  collabora8on   •  If  you  receive  mul8ple   matches  at  the  same  8me,   Prosperity Candle’s introduce  your  professionals   Siiri + Team to  each  other   •  Projects  can  compliment   each  other   •  Create  connec8ons   between  your  professionals   &  remember  what   Priti on Market Analysis; mo8vates  each  one!   Min Min on Brand Identity, Lisa on Social Media Campaign Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 30. Agenda 1.  Catchafire’s  Story  &  Introduc8ons   2.  What  You  Should  Know  about  Your  Professional   3.  How  to  Choose  the  Right  Projects   4.  How  to  AHract  Pro  Bono  Professionals   5.  GeLng  Started  with  Your  Professional   6.  Staying  on  Track  with  Your  Professional   •  Create  and  s8ck  to  your  game  plan   •  Remember  the  Golden  Rule  of  pro  bono   7.  Common  Issues   8.  Thanking  Your  Professional     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 31. Create  a  game  plan   •  Discuss  working  style   –  schedules   –  communica8on  preferences   –  frequency  of  communica8on   •  Base  game  plan  on  project  steps   •  Agree  on  key  dates   –  Mee8ng  &  or  videoconference  dates   –  Deliverable  dates   –  Expected  final  date     –  Absolute  final  date  (if  applicable)   •  Connect  professional  to  staff  if   necessary   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 32. Stick to Plan & Provide Candid Feedback •  Schedule  regular  check-­‐ins   •  Track  your  progress  using:   –  Roadmap;  Workflow,  Project  Logs   •  Give  your  professional  frequent   encouragement  –  you  can  use  our   project  logs!   •  If  you  feel  a  step  could  have  gone   beHer,  don’t  give  false  praise.   Communicate  your  expecta8ons!   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 33. Tips  for  Virtual  Matches   What  does  virtual  pro  bono  mean  for  me?     •  More  op8ons  thanks  to  project  applica8ons  from  both  virtual  and  local   professionals   •  Access  to  a  larger  pool  of  talent  to  help  organiza8ons  build  capacity   •  Greater  exposure  for  organiza8ons  as,  from  coast  to  coast,  more   professionals  hear  about  you     Some  sugges8ons:   •  Videoconferencing   •  Be  aware  of  8me  differences   •  Use  technology   •  Skype   •  Join.me   •  GoToMee8ng   •  DropBox   •  Yousendit.com     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 34. The  Golden  Rule  of  Pro  Bono   Treat  your  professional  like  you  would  want   to  be  treated   •  Be  a  good  example!   •  Equip  them  to  be  successful   –  Be  flexible,  but  stay  in  touch     –  Deliver  materials  as  they  are  needed   –  Keep  up  your  end  of  the  bargain   –  Have  a  dedicated  project  manager  at   your  organiza8on     –  Be  considerate  of  your  professional’s   8me   –  Include  your  professional  in  decision-­‐ making   –  Have  regular  check-­‐ins   –  Outline  a  single  project,  stay  in  scope   –  Do  not  take  breaks!     –  Communicate  if  things  aren’t  going  well       Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 35. Agenda 1.  Catchafire’s  Story  &  Introduc8ons   2.  What  You  Should  Know  about  Your  Professional   3.  How  to  Choose  the  Right  Projects   4.  How  to  AHract  Pro  Bono  Professionals   5.  GeLng  Started  with  Your  Professional   6.  Staying  on  Track  with  Your  Professional   7.  Common  Issues   •  Improve  project  success  by  minimizing  common  issues   •  When  to  contact  Catchafire  if  things  are  not  going  well   8.  Thanking  Your  Professional     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 36. Avoiding  common  professional  management  pipalls   •  Too  liHle  urgency/too  much  leniency   •  Too  much  urgency/too  high  expecta8ons   •  Too  many  breaks   •  Too  liHle  professionalism   •  Not  respecpul  of  professional’s  8me/role   •  Asking  for  deliverables  beyond  the  scope   •  Not  ready  for  the  project   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 37. Avoiding  common  project  misbehaviors   •  Do  I  have  to  start  now?   •  I  want  a  local  match  –  can  I  hold  out  for  one?   “Dirk  is  an  all-­‐star.  Any  hesitancy  I  had  due  to  the  fact  he's  Chicago  based  was  quickly  dispelled  when  I   spoke  to  him  the  first  Cme.  He's  the  ideal  volunteer,  both  passionate  and  knowledgable.  What  he   was  able  to  deliver  and  what  I  learned  is  not  only  immediately  useful,  but  something  the   organizaCon  can  conCnue  to  refer  to  as  it  grows.”  -­‐  Daniel  Cwirka,  Founder,  Humanitarian  Notes   •  My  professional  isn’t  working  fast  enough  –  can  I  get  a  re-­‐ match?   •  Thanks  for  the  applica8on,  but  I  don’t  need  this  project   anymore         Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 38. Avoiding  common  project  misbehaviors   •  What  if  something  beHer  comes  along?                   •  Do  I  have  to  ask  my  professional  a  ques8on  first?  What  if  someone  else  snatches   him/her  up?   •  My  professional  offered  to  do  4  brochures.  Is  that  ok?   •  Things  have  goHen  busy.  Can  someone  else  get  involved  or  take  over?   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 39. At  the  End  of  the  Catchafire  Project   •  Stay  within  scope  –  don't  assume  the  professional  will  stay  on     •  However,  ask  for  direct  feedback  on  the  experience     •  How  does  the  professional  want  to  stay  involved?     •  Work  together  on  a  new  game  plan   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 40. When  Should  I  contact  Catchafire?     •   Make  sure  to  have  and  use  primary  and   secondary  modes  of  contact  for  the   professional  (email  +  phone)       •   Lack  of  response  arer  match  (use  your  two-­‐ week  trial  period!)     •   Unexpected  drop  off  in  communica8on   from  the  professional     •   Use  your  best  judgment  and  let  us  know   when  you  see  smoke...and  not  a  full-­‐blown   fire   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 41. Agenda 1.  Catchafire’s  Story  &  Introduc8ons   2.  What  You  Should  Know  about  Your  Professional   3.  How  to  Choose  the  Right  Projects   4.  How  to  AHract  Pro  Bono  Professionals   5.  GeLng  Started  with  Your  Professional   6.  Staying  on  Track  with  Your  Professional   7.  Common  Issues   8.  Thanking  Your  Professional   •  How  to  thank  your  professional   •  How  to  amplify  your  thank  you   •  How  to  engage  with  Catchafire     Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 42. Say  Thanks!     Thank  them  in  person,  over  email,  with  a  card,  through  social   media  –  be  sure  you  offer  a  meaningful  &  unique  thank  you!   •   Remember  what  mo8vated   your  professional   •  Write  a  recommenda8on   •  Open  a  door  to  them  within   the  organiza8on   •  Invite  them  to  a  special  event   •  Offer  a  pro  bono  posi8on  with   more  responsibility   •  Create  a  “Featured  Pro  Bono”   sec8on  on  your  website   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 43. Ra8ngs  and  reviews   •  Rate  your  pro  bono   professional  &  give  a   tes8monial  that  we  can   publish!   •  Rate  yourself   – What  worked?   Would  you  do  it   differently?     •  Review  the  experience   and  share  8ps  with  your   colleagues   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 44. Amplify  Your  Thank  You   •  Be  sure  to  use  their  @handle  on  TwiHer   •  Be  specific,  and  compliment  their  skills.   For  example,  “We’re  so  lucky  to  have  @AplusK  running  our  Social  Media   campaign.  His  skills  con8nue  to  astound  us.”   •  Use  Facebook  for  a  more  in  depth  post.  Add  professional  as  a  friend,  and   tag  @Their  Name  with  links  to  their  work  and/or  a  blog  post  about  them   •  Remember  to  tag  @catchafire  so  our  community  sees  the  success  and   impact  of  your  work!       Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 45. Amplify  Your  Thank  You     •  A  blog  post  is  the  most  in  depth  way  to  describe    the  work  the  professional  has  done  for  you  and    their  impact!       •  Include  links  to  professionals  Blog,  porpolio,  FB,  TwiHer,   LinkedIn   •  Ask  Catchafire  to  share  your  success  story  on  our  blog   •  If  professional  uses  LinkedIn  to  list  as  work  experience  –   write  a  recommenda8on  for  their  profile   •  Remember  mo8va8ons  of  professional  (career   development,  increasing  their  network,  recogni8on)   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 46. Engaging  w/Catchafire  -­‐  Ways  to  Connect   •  On  your  website  –  “Want  to  use  your   skills  with  us?”  Link  to  your  Catchafire   page.   •  Blog  -­‐  When  you  have  open  projects,   talk  about  the  impact  the  projects  will   have  on  your  mission.   •  Use  @catchafire  when  you're  talking   about  your  pro  bono  professional,   project  commenced,  work  delivered,   and  impact!       •  Success  stories  –  Let  us  know  about   your  experience  so  our  community  can   hear  about  the  impact   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 47. Key  Takeaways   a.  Be  Prepared,  Organized  &   Responsive   b.  Be  A  Good  Example   c.  Express  Gra8tude  in  a  Unique   Way   Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org  
  • 48. Thank You! Visit  us  at  www.catchafire.org  or  email  us  at  community@catchafire.org