COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
Pro bono 101 for Organizations
1. Pro Bono 101:
How to get the most
out of pro bono
Twitter: @catchafire
Facebook: Catchafire.org
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
2. Agenda
1. Catchafire’s
Story
&
Introduc8ons
2. What
You
Should
Know
about
Your
Professional
3. How
to
Choose
the
Right
Projects
4. How
to
AHract
Pro
Bono
Professionals
5. GeLng
Started
with
Your
Professional
6. Staying
on
Track
with
Your
Professional
7. Common
Issues
8. Thanking
Your
Professional
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
3. About
Us
Mission:
To
improve
the
quality
of
the
volunteer
experience
by
providing
pro
bono
opportuni8es
for
skilled
professionals.
Vision:
To
make
it
easy
for
every
professional
to
use
their
skills
for
good,
and
to
make
it
easy
for
every
nonprofit
and
social
enterprise
to
access
and
effec8vely
use
pro
bono
as
a
way
to
build
capacity
within
their
organiza8on.
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
4. Put
Yourself
In
the
Professional’s
Shoes
• To
be
a
good
pro
bono
manager,
learn
these
Best
Prac8ces.
• To
be
a
GREAT
pro
bono
manager,
learn
these
Best
Prac8ces
and
understand
WHY.
Provide
Increase
AHract
highly
meaningful
&
Make
the
efficiency
and
skilled
&
manageable
right
effec8veness
pro
bono
commiHed
matches!
of
social
opportuni8es
talent
sector
What
is
your
story?
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
5. Goals
for
today
• How
to
engage
and
aHract
pro
bono
professionals
• How
to
turn
a
one-‐8me
pro
bono
professional
into
a
lifelong
advocate
• How
to
harness
the
passion
&
power
of
pro
bono
professionals
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
6. Pre-‐match
Catchafire’s
responsibility
Your
responsibility
• Guiding
you
to
the
right
• AHrac8ng
professionals
projects
through
your
profile
• Matching
you
to
highly
• Communica8ng
your
project
skilled
professionals
needs
effec8vely
• Equipping
you
with
the
• Responding
promptly
and
tools
&
resources
with
enthusiasm!
• GeLng
your
professionals
excited!
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
7. Post-‐match
Catchafire’s
responsibility
Your
responsibility
• Training
&
con8nued
• Managing
educa8on
• Communica8ng
• Support
– With
Catchafire
• Follow-‐up
&
feedback
– With
professional
• Networking
• Providing
feedback
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
8. Agenda
1. Catchafire’s
Story
&
Introduc8ons
2. What
you
should
know
about
your
professional
• Role
within
your
organiza8on
• Mo8va8ons
and
Goals
• What
type
of
opportunity
aHracts
them
3. How
to
Choose
the
Right
Projects
4. How
to
AHract
Pro
Bono
Professionals
5. GeLng
Started
with
Your
Professional
6. Staying
on
Track
with
Your
Professional
7. Common
Issues
8. Thanking
Your
Professional
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
9. Volunteers
vs
pro
bono
professionals
vs
consultants
Volunteer
Pro
bono
Consultant
Low
/
Low
High
/
Low
High
/
High
High
High
Low
Low
High
High
Low
Med
High
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
10. Understanding
mo8va8ons
and
goals
Mo8vators
Goals
1. Values
1. Make
a
difference
2. Career
Development
2. Hone
and
develop
skills
3. Social
Interac8on
3. Meet
or
work
w/
new
people
4. Recogni8on
4. Be
rewarded
for
service
5. Understanding
5. Gain
perspec8ve
6. Self-‐Esteem
6. Feel
valuable
7. Personal
connec8on
7. Give
in
remembrance
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
11. Short-‐term,
discrete,
individual
projects
Short-‐Term
Discrete
Individual
• 3-‐5
hours/week
• Project
based
• No
teams
• 2-‐3
months
• Clear
deliverable
• Manageable
• Focus
skills
on
• Easier
to
• Short-‐term
one
objec8ve
coordinate
commitment
• Measurable
schedules
• Start
&
end
impact
• Learning
8me
opportunity
• Manageable
8me
commitment
• Meaningful
&
high-‐impact
project
• Flexible
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
12. Agenda
1. Catchafire’s
Story
&
Introduc8ons
2. What
you
should
know
about
your
professional
3. How
to
choose
the
right
projects
• Naviga8ng
the
Project
Menu
• Assessing
your
needs
4. How
to
AHract
Pro
Bono
Professionals
5. GeLng
Started
with
Your
Professional
6. Staying
on
Track
with
Your
Professional
7. Common
Issues
8. Thanking
Your
Professional
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
13. Catchafire
Project
Menu
Projects
to
meet
the
most
common,
pressing
needs
of
organiza8ons
What
are
your
immediate
(1-‐3
months),
mid-‐term
(4-‐6
months)
and
long-‐term
needs
(7-‐8
months)?
Do
you
have
a
hard
deadline?
E.g.
event
date
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
14. Catchafire
Project
Menu
Professional’s
8me
commitment
Descrip8on
of
Project
Expected
deliverable
for
this
project
Organiza8on's
requirements
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
15. Agenda
1. Catchafire’s
Story
&
Introduc8ons
2. What
You
Should
Know
about
your
Professional
3. How
to
Choose
the
Right
Projects
4. How
to
AHract
Pro
Bono
Professionals
• Create
engaging
profiles
• Make
a
good
first
impression
5. GeLng
Started
with
Your
Professional
6. Staying
on
Track
with
Your
Professional
7. Common
Issues
8. Thanking
Your
Professional
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
16. Match
emails
are
sent
daily
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
17. Create
an
engaging
organiza8on
profile
1.
Organiza0on
Name
2.
Mission:
Your fundamental purpose
3.
What
We
Do:
Elaborate
on
HOW
you
accomplish
your
mission.
•
What
programs
and/or
partnerships
have
you
developed
in
order
to
increase
your
impact?
•
What
are
your
priori8es
as
an
organiza8on?
(i.e.
educa8on,
lobbying,
awareness,
etc.)
•
What
sta8s8cs
do
you
have
about
your
impact
thus
far?
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
18. Create
an
engaging
manager
profile
1.
Manager
Name
2.
Headline:
eg.
Execu8ve
Director;
Founder
&
CEO;
Director
of
Communica8ons,
etc.
NOTE: Your headline will appear in
communication to professionals. e.g. “Rachael
Chong, Founder & CEO of Catchafire, needs
your help with designing a new brochure.”
3.
Biography:
Highlight
your
professional
background
and
explain
why
you're
passionate
about
your
organiza8on's
cause.
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
19. Create
an
engaging
project
profile
1.
Project
Name
2.
Project
Details:
Descrip8on
of
project
that
compels
professional
to
choose
your
project
Ask
yourself
the
following:
• Who
will
the
professional
be
dealing
with
directly?
• Why
is
this
project
important
to
your
organiza8on?
• What
will
the
professional
gain
from
this
project?
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
20. Review
your
applicants
1. Accept
You
will
be
virtually
introduced.
2.
Ask
a
Ques0on
If
you
feel
informa8on
is
missing/lacking.
3.
Pass
You
tell
us
why,
we’ll
find
the
professional
the
right
opportunity.
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
21. Agenda
1. Catchafire’s
Story
&
Introduc8ons
2. What
You
Should
Know
about
Your
Professional
3. How
to
Choose
the
Right
Projects
4. How
to
AHract
Pro
Bono
Professionals
5. GeLng
Started
with
Your
Professional
• What
to
do
before
you
meet
• What
to
do
during
your
first
mee8ng
6. Staying
on
Track
with
Your
Professional
7. Common
Issues
8. Thanking
Your
Professional
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
22. First
match
-‐
Have
them
at
hello!
• Respond
promptly
• Welcome
them
• Leave
a
good
1st
impression
• Be
proac8ve
and
enthusias8c
• Indicate
the
importance
of
the
project
• Thank
them
for
applying
• Set
up
your
first
mee8ng!
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
23. Set
the
stage
for
a
successful
project
First
mee0ng
best
prac0ces:
• Meet
in-‐person,
or
face-‐to-‐face
on
video
chat
• Meet
as
soon
as
possible
• Be
prepared
– review
Catchafire
project
details
– Create
plan
of
ac8on
(based
on
Catchafire
project
details)
– Fulfill
prerequisites
• Be
organized
– gather
materials
– inform
relevant
par8es
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
24. Checklist
for
your
projects
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
26. Present
your
organiza8on’s
objec8ves
• History
of
Project
Room To Grow’s
Salesforce Database
• Discuss
any
prior/similar
challenges
• Indicate
importance
of
the
deliverable
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
27. Communicate
your
expecta8ons
• Highlight
anything
out-‐of-‐
the-‐ordinary
• Make
sure
you
both
are
on
UNDP Equator Initiative’s
the
same
page
Motion Graphics Video
• Discuss
limita8ons
• Review
the
project
details
as
laid
out
by
Catchafire
and
your
own
descrip8on
• NOTE:
this
is
par8cularly
important
when
you
have
a
virtual
professional!
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
28. Understand
mo8va8ons
&
passions
• Ask
what
mo8vates
your
professional
Global Cocoa Project’s
• Offer
(and
plan
to
follow
Market Analysis
through)
to
help
meet
the
professional’s
goals
• Discuss
why
you’re
both
passionate
about
the
cause
• Share
a
bit
about
why
you
do
your
job/how
you
got
involved
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
29. Encourage
collabora8on
• If
you
receive
mul8ple
matches
at
the
same
8me,
Prosperity Candle’s
introduce
your
professionals
Siiri + Team
to
each
other
• Projects
can
compliment
each
other
• Create
connec8ons
between
your
professionals
&
remember
what
Priti on Market Analysis;
mo8vates
each
one!
Min Min on Brand Identity,
Lisa on Social Media Campaign
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
30. Agenda
1. Catchafire’s
Story
&
Introduc8ons
2. What
You
Should
Know
about
Your
Professional
3. How
to
Choose
the
Right
Projects
4. How
to
AHract
Pro
Bono
Professionals
5. GeLng
Started
with
Your
Professional
6. Staying
on
Track
with
Your
Professional
• Create
and
s8ck
to
your
game
plan
• Remember
the
Golden
Rule
of
pro
bono
7. Common
Issues
8. Thanking
Your
Professional
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
31. Create
a
game
plan
• Discuss
working
style
– schedules
– communica8on
preferences
– frequency
of
communica8on
• Base
game
plan
on
project
steps
• Agree
on
key
dates
– Mee8ng
&
or
videoconference
dates
– Deliverable
dates
– Expected
final
date
– Absolute
final
date
(if
applicable)
• Connect
professional
to
staff
if
necessary
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
32. Stick to Plan & Provide Candid Feedback
• Schedule
regular
check-‐ins
• Track
your
progress
using:
– Roadmap;
Workflow,
Project
Logs
• Give
your
professional
frequent
encouragement
–
you
can
use
our
project
logs!
• If
you
feel
a
step
could
have
gone
beHer,
don’t
give
false
praise.
Communicate
your
expecta8ons!
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
33. Tips
for
Virtual
Matches
What
does
virtual
pro
bono
mean
for
me?
• More
op8ons
thanks
to
project
applica8ons
from
both
virtual
and
local
professionals
• Access
to
a
larger
pool
of
talent
to
help
organiza8ons
build
capacity
• Greater
exposure
for
organiza8ons
as,
from
coast
to
coast,
more
professionals
hear
about
you
Some
sugges8ons:
• Videoconferencing
• Be
aware
of
8me
differences
• Use
technology
• Skype
• Join.me
• GoToMee8ng
• DropBox
• Yousendit.com
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
34. The
Golden
Rule
of
Pro
Bono
Treat
your
professional
like
you
would
want
to
be
treated
• Be
a
good
example!
• Equip
them
to
be
successful
– Be
flexible,
but
stay
in
touch
– Deliver
materials
as
they
are
needed
– Keep
up
your
end
of
the
bargain
– Have
a
dedicated
project
manager
at
your
organiza8on
– Be
considerate
of
your
professional’s
8me
– Include
your
professional
in
decision-‐
making
– Have
regular
check-‐ins
– Outline
a
single
project,
stay
in
scope
– Do
not
take
breaks!
– Communicate
if
things
aren’t
going
well
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
35. Agenda
1. Catchafire’s
Story
&
Introduc8ons
2. What
You
Should
Know
about
Your
Professional
3. How
to
Choose
the
Right
Projects
4. How
to
AHract
Pro
Bono
Professionals
5. GeLng
Started
with
Your
Professional
6. Staying
on
Track
with
Your
Professional
7. Common
Issues
• Improve
project
success
by
minimizing
common
issues
• When
to
contact
Catchafire
if
things
are
not
going
well
8. Thanking
Your
Professional
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
36. Avoiding
common
professional
management
pipalls
• Too
liHle
urgency/too
much
leniency
• Too
much
urgency/too
high
expecta8ons
• Too
many
breaks
• Too
liHle
professionalism
• Not
respecpul
of
professional’s
8me/role
• Asking
for
deliverables
beyond
the
scope
• Not
ready
for
the
project
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
37. Avoiding
common
project
misbehaviors
• Do
I
have
to
start
now?
• I
want
a
local
match
–
can
I
hold
out
for
one?
“Dirk
is
an
all-‐star.
Any
hesitancy
I
had
due
to
the
fact
he's
Chicago
based
was
quickly
dispelled
when
I
spoke
to
him
the
first
Cme.
He's
the
ideal
volunteer,
both
passionate
and
knowledgable.
What
he
was
able
to
deliver
and
what
I
learned
is
not
only
immediately
useful,
but
something
the
organizaCon
can
conCnue
to
refer
to
as
it
grows.”
-‐
Daniel
Cwirka,
Founder,
Humanitarian
Notes
• My
professional
isn’t
working
fast
enough
–
can
I
get
a
re-‐
match?
• Thanks
for
the
applica8on,
but
I
don’t
need
this
project
anymore
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
38. Avoiding
common
project
misbehaviors
• What
if
something
beHer
comes
along?
• Do
I
have
to
ask
my
professional
a
ques8on
first?
What
if
someone
else
snatches
him/her
up?
• My
professional
offered
to
do
4
brochures.
Is
that
ok?
• Things
have
goHen
busy.
Can
someone
else
get
involved
or
take
over?
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
39. At
the
End
of
the
Catchafire
Project
• Stay
within
scope
–
don't
assume
the
professional
will
stay
on
• However,
ask
for
direct
feedback
on
the
experience
• How
does
the
professional
want
to
stay
involved?
• Work
together
on
a
new
game
plan
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
40. When
Should
I
contact
Catchafire?
•
Make
sure
to
have
and
use
primary
and
secondary
modes
of
contact
for
the
professional
(email
+
phone)
•
Lack
of
response
arer
match
(use
your
two-‐
week
trial
period!)
•
Unexpected
drop
off
in
communica8on
from
the
professional
•
Use
your
best
judgment
and
let
us
know
when
you
see
smoke...and
not
a
full-‐blown
fire
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
41. Agenda
1. Catchafire’s
Story
&
Introduc8ons
2. What
You
Should
Know
about
Your
Professional
3. How
to
Choose
the
Right
Projects
4. How
to
AHract
Pro
Bono
Professionals
5. GeLng
Started
with
Your
Professional
6. Staying
on
Track
with
Your
Professional
7. Common
Issues
8. Thanking
Your
Professional
• How
to
thank
your
professional
• How
to
amplify
your
thank
you
• How
to
engage
with
Catchafire
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
42. Say
Thanks!
Thank
them
in
person,
over
email,
with
a
card,
through
social
media
–
be
sure
you
offer
a
meaningful
&
unique
thank
you!
•
Remember
what
mo8vated
your
professional
• Write
a
recommenda8on
• Open
a
door
to
them
within
the
organiza8on
• Invite
them
to
a
special
event
• Offer
a
pro
bono
posi8on
with
more
responsibility
• Create
a
“Featured
Pro
Bono”
sec8on
on
your
website
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
43. Ra8ngs
and
reviews
• Rate
your
pro
bono
professional
&
give
a
tes8monial
that
we
can
publish!
• Rate
yourself
– What
worked?
Would
you
do
it
differently?
• Review
the
experience
and
share
8ps
with
your
colleagues
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
44. Amplify
Your
Thank
You
• Be
sure
to
use
their
@handle
on
TwiHer
• Be
specific,
and
compliment
their
skills.
For
example,
“We’re
so
lucky
to
have
@AplusK
running
our
Social
Media
campaign.
His
skills
con8nue
to
astound
us.”
• Use
Facebook
for
a
more
in
depth
post.
Add
professional
as
a
friend,
and
tag
@Their
Name
with
links
to
their
work
and/or
a
blog
post
about
them
• Remember
to
tag
@catchafire
so
our
community
sees
the
success
and
impact
of
your
work!
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
45. Amplify
Your
Thank
You
• A
blog
post
is
the
most
in
depth
way
to
describe
the
work
the
professional
has
done
for
you
and
their
impact!
• Include
links
to
professionals
Blog,
porpolio,
FB,
TwiHer,
LinkedIn
• Ask
Catchafire
to
share
your
success
story
on
our
blog
• If
professional
uses
LinkedIn
to
list
as
work
experience
–
write
a
recommenda8on
for
their
profile
• Remember
mo8va8ons
of
professional
(career
development,
increasing
their
network,
recogni8on)
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
46. Engaging
w/Catchafire
-‐
Ways
to
Connect
• On
your
website
–
“Want
to
use
your
skills
with
us?”
Link
to
your
Catchafire
page.
• Blog
-‐
When
you
have
open
projects,
talk
about
the
impact
the
projects
will
have
on
your
mission.
• Use
@catchafire
when
you're
talking
about
your
pro
bono
professional,
project
commenced,
work
delivered,
and
impact!
• Success
stories
–
Let
us
know
about
your
experience
so
our
community
can
hear
about
the
impact
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
47. Key
Takeaways
a. Be
Prepared,
Organized
&
Responsive
b. Be
A
Good
Example
c. Express
Gra8tude
in
a
Unique
Way
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org
48. Thank You!
Visit
us
at
www.catchafire.org
or
email
us
at
community@catchafire.org