1. INTRODUCTION
Isuru Travels Pvt Ltd.

2. ABOUT THE COMPANY
❖ Isuru Travels & Tours (Pvt) Ltd is a fast growing Rent A Car Company in
Moratuwa.
❖ The company was first started before 8 years by its current managing
director
❖ Currently Isuru Travels & Tours (Pvt) Ltd operates with a fleet of Over
400 Vehicles:
● over 50 4WD Jeeps
● 50 Vans, 200 Cars
● Double Cabs
● Coaches
● Lorries etc.

3. ABOUT THE COMPANY
❖ They have 30 drivers working for the company and 4 other workers
employed at the yard.
❖ The main customer of the company is Dialog Axiata and also provide
services to other famous companies like star constructions and sierra.

4. BUSINESS PROCESSES
❖ Administration
➢ Tax Processing
➢ Claims Processing
➢ Asset Management
➢ Document Management
❖ Finance & Accounting
➢ General Accounting
➢ Risk Accounting
➢ Financial Reporting
➢ Financial Management
➢ Shareholder Services

5. BUSINESS PROCESSES
❖ Payment Services
➢ Loan Processing
➢ Cheque Processing
❖ Vehicle Management
➢ Garage Management
➢ Customer Order Fulfilment
➢ Vehicle Controlling
➢ Vehicle Maintenance
❖ Sales Marketing and Customer Care
➢ Advertising
➢ Customer Analysis
➢ Customer Handling

6. INFORMATION FLOW

7. CURRENT IT INFRASTRUCTURE AND
FACILITIES
❖ Six laptops
❖ Six personal computers
❖ Two telephone connections: Dialog and Sri Lanka Telecom
❖ Fingerprint attendance record system.
❖ Server computer with backup facilities
❖ Portable hard disks for backup purposes
❖ Four Internet connections: SLT Broadband connection and three Dialog
4G lines

8. CURRENT IT INFRASTRUCTURE AND
FACILITIES
❖ CCTV cameras and monitors
❖ Printer and a photocopy machine
❖ Mobile phones
❖ Air conditioned office room
● The management of the company is not satisfied with the currently
employed system. So they expecting to improve their IT infrastructure
facilities.

9. ISSUES WITH THE CURRENT SYSTEM
❖ Can not collect all running charts before 24th of each month
❖ Current System do not handle the cab service and rent a car service
businesses
❖ Can not track vehicle details such as
➢ Fuel Consumption
➢ Tour Distance
➢ Vehicle Idle Time
➢ Identify Whether AC on or off

10. PROPOSED SYSTEM
❖ Provide a user interface to upper management
❖ Generate reports/invoices of daily,weekly and monthly progress reports,
vehicle status reports, employee reports, trip reports and etc
❖ Provide user friendly interface to employees
❖ Provide interface to warehouse where vehicle details can be updated
❖ Introduce real time tracking system for vehicles
❖ Web site for clients
❖ Install a device to vehicles for entering details
❖ send bulk sms for customers regarding order confirmation, order details
and promotions

11. PROPOSED SYSTEM STRUCTURE

14. IMPACTS ON ORGANIZATIONAL
CULTURE DUE TO CHANGES
❖ Growth
organisation implement new system , custom software or specialised
technology equipment such as GPS system, new user interfaces to
keep operations running smoothly to decrease the time needed to
complete a task.
❖ Structure
Adapt to these changes, restructuring departments, modifying
position requirements or adding and removing jobs should be done.
Employers often require training on new software programs/System
or equipment as a job requirement.

15. IMPACTS ON ORGANIZATIONAL
CULTURE DUE TO CHANGES
❖ Operations
Changes in day to day operation may come in the form of an
upgrade to desktop computers ,to a smartphone, accurate office
system or the introduction of a new information system.
Managers increasingly utilise software platforms to conduct
operations.
❖ Costs
Purchasing or upgrading technology of the system are the key
factors of costs.time frame and scale of adding new computers
or software, strategic management must weigh the cost of
improvements against the aware of added value to the
company.