1. Chris Delaney firstname.lastname@example.org 07779342198
537 Hagley Road West, Birmingham, B32 1HP
07779 342 198
A dynamic, dedicated & innovative individual previously employed by APM formerly PPDG in
Business Development & Supply Chain co-ordination supporting Partners & potential Partners. This
required excellent customer focus & an eye for detail. Proactively identified areas for improvement,
designed/updated & implemented efficient, effective supply chain processes ensuring adherence to
Merlin Standard & DWP Code of Conduct. Made redundant in October 2015 re APM acquisition &
restructure of PPDG.
The skill-set & experience for this role based at Head Office was gained whilst an Engineer with
Orange/EE & Nokia/Siemens: Where I also gained experience in project co-ordination, technical
authoring & training. I was entrusted with major multi-million pound projects such as the London 2012
Olympics mobile sites integration. Supporting the transition ahead of departmental off-shoring,
training Portuguese replacement Engineers. Being the first to trial new products, I would then deliver
training regarding to colleagues from Apprentices to Senior Engineers across the Midlands in-person
& internationally via webinar/video-teleconference/IM/email. Provided on-going support through
handling escalations & providing thorough working guides/procedures which were rolled out
Following redundancy in 2012 I gained qualifications in training/assessing to back up a decade’s
experience prior to my role at APM/PPDG in which I also operated as Executive & Professional
clients’ Trainer/Employment Coach, designing & delivering training on professional networking via
social media, professional branding & modern employability skills. Regularly represented PPDG/APM
to high profile visitors such as Members of Parliament, potential partner CEO's & Directors.
PTLLS & A1 Assessor Awards (since renamed Level 3 Award in Education & Training)
Strong organisational abilities in managing priorities to adhere to strict deadlines
Experienced in Merlin Partner Selection standards guidance & quality frameworks process.
Familiar with SLA targets & KPI’s as well as statistical analysis, observation, diagnostics
Production of reports/recommendations to ensure optimal performance post upgrade/audit
Experienced writing/updating technical training guides & procedures
Excellent presentation, interpersonal, communication skills with strategic & analytical thinking
Improved company processes & procedures at every company employed within
Proven ability to encourage & motivate learners; strong negotiation & influencing skills
Proactive initiating discussions, with excellent networking skills to support business growth
Can manage self & others, assist in the identification & facilitation of continuous development.
Strong ability to identify with & work alongside colleagues at all levels from Trainee to CEO
Experienced systems & processes trainer, face-to-face/remotely via Webinar/email/phone
Proven ability to tailor training delivery to groups according to expertise / learning pace
June 2014 – October 2015: Business Development & Partnership Support, APM formerly PPDG
Manage Supply Chain procurement via Partner Expression of Interest process
Issue NDA’s & Sub Contractor Declarations via liaison with the Bids department, Business
Development & key internal stakeholders in undertaking the Merlin Partner Selection process
Develop & facilitate an effective communication structure ensuring all Partners regularly updated
Develop SharePoint, CRM, & the Partner Framework to aid business development
Establish & develop effective links with both existing & prospective Partners
2. Chris Delaney email@example.com 07779342198
Liaison with external organisations CEO’s & Directors re potential partnership opportunities
Provide constructive & professional feedback to prospective Partner organisations re: Pre
Approved Supplier due diligence & Contract specific applications
Liaison with Marketing department re Partner announcements & ensure website relevance
Identify areas for continuous improvement through creativity & flexibility to ensure operational
systems & end to end processes are integrated, efficient, robust, & innovative inc. best practice
Manage Expressions of Interest from potential partners via Merlin Standard website
Sent contracts | Respond to website enquiries | Issue NDA’s
Implemented & maintained Supply Chain Management / Partner Framework SharePoint / Intranet
Contributed to & implemented many parts of new overall supply chain procurement procedure
Co-ordinate supply chain management ensuring Partner submissions by awarding body deadlines
Processed 168 Pre-Approved Supplier applications, welcomed 66 Pre-Approved Suppliers
Supported Research & Development with bid-writing process
Scores of instances of positive feedback received from Partners for prompt/efficient support.
Designed, implemented & maintained:
o Pre-Approved Supplier (PAS) & PAS applicants Due Diligence (DD) Tracker
o Contractual Paperwork/Policy Tracker
o Partner Communication Log & Templates
o Business Development tracking documents, DD Checklist, RoI & Mini Tender on intranet
o Partner on-boarding/Contract Implementation task/forms re prompt mobilization
o Designed several web-pages re supply chain procurement & Partners area of website
o Web-based PAS Annual Update & Registration of Interest (RoI) survey using
October 2013 – 2015: Executives & Professionals Mentor/Trainer/Coach, APM formerly PPDG
Asked to become Mentor/Trainer/Coach of executive & professional clients. Designed & delivered
training on professional networking via Social Media, professional branding, presentation &
networking skills. Coaching general employability skills & modernised employability practices
including online CV, video-conference interviews, video-CV, video-profile, Smartphone apps etc.
increasing client’s confidence to aid return to work.
90% success rate as opposed to 30% success rate of other Welfare to Work industry initiatives
Course being rolled out nationwide & online within the PPDG/APM network
Microsoft filming re future advert in the use of IT / How IT aids our roles & client support
Requested by PPDG Managers/Directors to present to potential partner CEO's/Directors
Dozens of instances of positive feedback from clients re appreciation for re-launching careers.
December 2000 – August 2012: Telecommunications Engineer, Orange/EE & Nokia Siemens
Responsible for maintenance & upgrading the network. This involved all aspects from carrying out
hardware upgrades (BSC rehosts, transceiver upgrades, transcoder upgrades, ET cards,
Jumpering/cabling co-axial & fibre optic etc.) to meet capacity requirements & implement
configuration changes to increase network coverage via mobile site integration/rollouts, re-hosts,
transmission re-hosts, decommissions to maintenance, both scheduled & emergency so as to ensure
peak efficiency. Identify, analyse & rectify faults on the network to meet defined SLAs. Liaison with
internal & external customers maintaining contractual relationships with regard to servicing the
network via contractors, subcontractors, commissioning teams, field operatives & leased line
providers. 2, 3 & 4G trained.
Responsible for multi million pound projects such as London 2012 Olympics BTS integrations
Supported transition, training replacement engineers ahead of department off-shoring.
Developed multi re-host tool enabling task completion five times quicker - rolled out
3. Chris Delaney firstname.lastname@example.org 07779342198
(2003 – 2005: Secondment to Orange Network Performance Department)
Abided by SLA & KPI targets. Statistical analysis, observation, diagnostics, audits post network
software upgrades. Produced reports & recommendations to ensure optimal mobile network
performance & increase signal coverage.
Previous Employment History 1998-2000
July 99 – February 00: Vodafone - Customer Service Adviser
Based in the National call centre – taking calls from Vodafone ‘Pay As You Talk’ customers for
general enquiries & assigning customer requests for action to various departments.
Created a successful system & trained team members which reduced our after call work times. The
improvement in statistics alerted the Development team in Newbury who implemented nationwide.
November 98 - June 99: Birmingham Cable / Telewest / Virgin - Customer Service Adviser
Regional call centre - first point of contact to cable television & cable telephone customers with a
whole range of enquiries: products, accounts, credit card payments & faults, etc. Resolved via liaison
with credit control, tele-marketing, debt collection, relocation, accounts & telephony.
British Telecom - Customer Service Adviser – handling PC for Teachers telephone queries/orders
Royal & Sun Alliance - Claims Handler
The Automobile Association - Call Handler
Status Windows - Telesales Representative / Field Canvasser / Assistant Team Manager
Sandwell Insurance - Administration Assistant
Central Staff Insurance Recruitment Ltd - Administration Assistant
Education & Training
PTLLS (now L3 Award in Education & Training) Sutton Coldfield Training Ltd, August 2013
A1 Assessors Award (previously known as D32/33) Sutton Coldfield Training Ltd, August 2013
BTEC ONC/HNC in Telecommunications Engineering Coventry Technical College, 2001 – 2003
AS Levels in Engineering, Psychology & Sports Studies Halesowen College, 2000
GCSEs: 7 grade C & above Inc. Maths, English & Science - Windsor High GM 1998
Completed various Microsoft Word, Excel, PowerPoint & Access training courses 1998–to date
Completed various courses: Manual Handling, Laser/Fire safety, Fire Marshall, Data Protection
Completed various technical telecoms training courses at Orange, Nokia, Huawei, 2000 – 2012
including: 2g, 3g, 4g, BSS/NSS, GPRS, WCDMA, LTE, RAN, Transcoder, PSAX/Lucent, Tellabs,
MSSR, SDH, PDH, SCC7, IP, VOIP. Full detailed list available on request.
Activities & Interests
I have played Sunday League football since 1992. I am Club Secretary of Bearwood FC: recruit, manage
& coach a squad of 30 players. Locating & maintaining relationships with Sponsors. Arranging annual
community events. I am also a season ticket-holder for a Barclays Premier League Football Club &
enjoy a variety of other sports inc. basketball, boxing, tennis. I enjoy travel, fashion, model-management,
photography, live music concerts, comedy clubs & theatre.