Building trust, improving retention

1. Proven Programs
for Winning at
Driver Retention

2. New Hires
• No relationship No trust
• Fear
• Drivers don’t know how to solve problems
• Issues pile up and then snowball out of
control
• Driver leaves and you really don’t know
why

3. Retention Resource
• We are the bridge that helps build trust
– Introduce PDA at orientation
– Call drivers 2-3 times per week or as needed
– First Days
• Mentor drivers on general driving issues
• Per diem
• HOS
• How to read the paystub
– Second 90 Days
• Coach drivers on how to use internal systems
• Transition drivers from PDA to carrier

4. Turnover Case Studies
Carrier A
Large carrier in the Midwest. We currently work with Intermodal, Bulk
and Van Truckload divisions.
180 Annualized
Turnover……………………………………………300%+
180 Annualized Turnover
After 12 months of Program…………………….47%
Carrier B
Large carrier where we worked with drivers with 3 months experience
90 Day Annualized Turnover……………………242%
90 Day Annualized Turnover After
90 days of program………………………..72%

5. Data Case Study
Turnover numbers dropped for 2 reasons our hands on involvement
with the drivers and carriers using the data we collect to affect change.
Below are samples of how our clients have used data to affect turnover:
• Point 1
– Trucks not being properly cleaned at assignment
– Prior to our involvement this was an “unproven” issue
– Our work enabled the carrier to pinpoint an actual number
– Led the carrier to change their truck assignment procedures
• Point 2
– Carriers inability to move a driver from one division to another led to terms
– Our data showed this was a significant issue
– Carrier has since started to accommodate drivers more quickly and has
significantly improved on that issue

6. Comprehensive
DATA

7. Dashboard