1. Get to Green in 7 NOT-SO-Easy-Steps
1. Honestly assess
your strengths and
weaknesses
• Use your tools
• Make a list
• Recognize those who
perform
• Deal with those who don’t
• Dig deep
• Be brutally honest
• What are you doing to
teach and train you DTL’s
and store teams

2. Get to Green in 7 NOT-SO-Easy-Steps
2. Identify where to best
spend your time
• Analyze data
• Prioritize needs
• 30/60/90 day process and
feedback
• Go for the big wins
• Be vigilant about the
details
• Leverage your DTL’s in
the non-focus stores

3. Get to Green in 7 NOT-SO-Easy-Steps
3. Assign Roles and
Responsibilities
• Pick the best person for
each task
• Make a commitment
• Challenge your teams
• Put it in writing
• Hold each person
accountable
• EXPECT greatness

4. Get to Green in 7 NOT-SO-Easy-Steps
4. Set Goals • Have specific expectations
• What are your key result
areas
• Make goals measurable
• Be realistic
• Agree on timing
• Green is an on-going
process
• Have specific process’ in
place

5. Get to Green in 7 NOT-SO-Easy-Steps
5. Take Action • Go Don’t delay
• Take risks
• Experiment
• Find out what works
• Fix problems
• Praise & Coach
• Reward & Celebrate
• Be a leader
• Leverage up when
execution does not
happen

6. Get to Green in 7 NOT-SO-Easy-Steps
6. Meet often with your
DTL’s
• Make time
• Evaluate results
• Talk progress
• Talk failure
• Discuss what you’ll do
differently
• Rate your success

7. Get to Green in 7 NOT-SO-Easy-Steps
7. Keep at it • Make adjustments
• Don’t let up
• Add your own magic
• Your diagnostic tools are
useful and informative, but
they are just tools
• To get to green you need to
add your own magic
• Be a catalyst for change
• Make things happen
• Never accept second best in
your stores, processes, or
people

8. Unstuck
1. How often can you afford to be stuck and
what are you doing about it?
2. How can you move forward when
everything seems to be heading in
reverse? Oddly enough, we find that
moving forward requires zooming out so
you can see the bigger picture.

9. Unstuck
1. To succeed as an FM, you need to unify:
• Your purpose. The driving ambition that
shapes what you do
– Do you have a clear, inspiring purpose?
– Why do we do what we do? – Does your
answer have meaning?

10. Unstuck
2. To succeed as an FM, you need to unify:
• Your strategy. The smart way you go
about achieving your purpose
– Can you always get the right stuff done?
– Do you know how to make decisions?

11. Unstuck
3. To succeed as an FM, you need to unify:
• Your partners. The people that need to
be assembled and rallied to execute the
strategy.
– Do you have the right people, in the right
positions to make a difference?
– Is your team capable of radical ideas?

12. States of being stuck
Alone
Overwhelmed
Worthless
Exhausted
Directionless
Battle-torn
Hopeless

13. Get to Green in 7 – State of stuck
1. Honestly assess your
strengths and weaknesses
2. Identify where to best spend
your time
3. Assign Roles and
Responsibilities
4. Set Goals
5. Take Action
6. Meet often with your DTL’s
7. Keep at it
• Battle-torn
• Exhausted
• Directionless
• Worthless
• Overwhelmed
• Alone
• Hopeless

14. Battle-torn
1. Most often results
from problems with
members of the team
and the way the
interact
• Team can not get
along
• Factions, cliques
• Political agendas

15. Exhausted
2. Most often comes
from concentrating on
the individual parts,
but neglecting to bring
them into balance
• Waning interest or
involvement
• Resentment over new
projects or
assignments
• Team burnout

16. Directionless
3. Most often happens when
there is a lack of strategy.
No big picture; action but
no results.
• Outcomes are often
mediocrity
• Team members unable to
see their next action as
an incremental step on
journey to somewhere
meaningful
• Team members unable to
connect their work to the
larger context

17. Worthless
4. Most often the result
of poor metrics
• You don’t know what
victory looks like
• Metrics of
performance seem
vague
• Team members are
puzzled over which
goals to pursue

18. Overwhelmed
5. Most often the result
of an organizations
lack of structure and
process
• You seem rudderless
– lack of direction
• You feel like you’re
under too much
scrutiny
• No enough time to get
it all done

19. Alone
6. Most often the result
of a lack of a
cohesive culture
• Individual team
members make up
their own rules
• New team members
can’t seem to master
the ropes
• It’s just chaos

20. Hopeless
7. Most often the result
of an anemic purpose
• No feeling of reward
• No passion or rallying
cry
• Everyone has their
own agenda

21. Battle-torn
Pathways to getting unstuck
Talent Make up
Are there too many like-minded team members ?
Revive the team
The population can be changed most rapidly by
deciding who exits and who enters
More heart, less intellect.
Often, motivating teams to take action requires
first spending time building a common identity.
Why can’t anything get done?
Focus on coordinating activity, clarifying roles,
and ensuring efficient hand-offs.
Give the movement a name
A name builds identity while promoting
commitment and cohesion among teams
Revive the team. Bring in new brainiacs.
Often, a slight change in the composition of your
Team can make a radical difference in its ability to
Innovate. First, who should you ask to leave.
Deliver the tough message
Confront anyone who needs to step up
to a higher level of performance
Embrace the enemy.
Who are the competitors that truly irk your team?
Which would they be the most proud to beat?
Now, rally your team around defeating them.

22. Exhausted
Pathways to getting unstuck
Teams Soul
Leaders can do a lot to shape the culture of their crew
by simply expressing their own values and agendas
Engagement
Leaders often inspire the greatest performance
through engagement. Asking inquisitive questions can be a
powerful catalyst to get people motivated.
More heart, less intellect.
Often, motivating teams to take action requires
first spending time building a common identity.
Invent a prototype of the end state.
Teams get stuck because they simply
can’t see the end state – and no one knows
which steps to take without knowing the destination
Make every cell the holder of the genetic code.
Everyone must be a keeper of the vision-responsible
for delivering on your purpose. Meet. Talk.
Publish your vision for everyone to read.
Start with the control points of the system.
Don’t concern yourself with all the other noise
in the system, sponsor and drive specific initiatives
At the points of control and leave the rest
for natural evolution.

23. Directionless
Pathways to getting unstuck
Futurecast
(Forecasting + imagination)- Project out a few months to
see a different view of the challenges ahead.
Host a summit
Use exercises, simulations and mapping to forge a strategy
Have a moonshot
Why do we exist? What must your team accomplish
before you consider yourself a success?
Purpose gives your team the clarity to act.
Write a headline for the future
Great leaders help people envision where
Their team’s moonshot will take them.
Give the movement a name
A name builds identity while promoting
commitment and cohesion among teams
Put your idea into words
What should the reader take away?
How should they feel after absorbing the message?
Invent a prototype of the end state
Teams get stuck because they simply
can’t see the end state – and no one knows
which steps to take without knowing the destination
Control the language. Control the debate.
Get your team to concentrate on choosing
the right words to tell your story.

24. Worthless
Pathways to getting unstuck
Emotional bank account
Stress similarities among team members
Interactions need to be based on trust.
Credibility
Be certain to bring new fundamental insights,
tools or knowledge from your previous experience.
More heart, less intellect
Often, motivating teams to take action requires
first spending time building a common identity.
Futurecast
Teams get stuck because they don’t see their
next action as an incremental step on a journey
To somewhere meaningful.
Team productivity
Potential productivity of the team
-Process loss + Gains from working together
(known as the synergy factor)
Write a headline for the future
Great leaders help people envision where
Their team’s moonshot will take them.

25. Overwhelmed
Pathways to getting unstuck
Take over the TV station
Use the power of the teams communication
– every e-mail, every speech, every meeting.
Modes
Blue sky mode
(Given a clean slate what would you do?)
Tuning mode
(Given the hand you’ve been dealt, how should you proceed.)
Minimize process loss
Focus on coordinating activity, clarifying roles,
and ensuring efficient hand-offs.
Avoid groupthink
Challenge people to poke holes in the
ideas that gain momentum
Host a summit
Use exercises, simulations and mapping to forge a strategy
Deliver a tough message
Confront anyone who needs to step up
to a higher level of performance
Right tools
Surround yourself with every
resource to get the job done
Decide today
There is a deep opportunity
cost of not deciding

26. Alone
Pathways to getting unstuck
Avoid groupthink
Challenge people to poke holes in the
ideas that gain momentum
Genetic code
Every team members must be a keeper of the vision –
Responsible for delivering on your purpose.
More heart, less intellect
Often, motivating teams to take action requires
first spending time building a common identity.
Control the language. Control the debate
Get your team to concentrate on choosing
the right words to tell your story.
Let your soul be your guide
The way things are done the first time, in the first meeting,
before the first deadline, often gets institutionalized as
“the way we do things around here.”
Take over the TV station
Use the power of the teams communication
– every e-mail, every speech, every meeting.
Task based conflict
A moderate amount of task-based conflict
can actually improve performance.
Engagement
Leaders often inspire the greatest performance
through engagement. Asking inquisitive questions can be a
powerful catalyst to get people motivated.

27. Hopeless
Pathways to getting unstuck
Moonshot
Why do we exist? What must your team accomplish
before you consider yourself a success?
Purpose gives your team the clarity to act.
Control the language-control
the debate
Get your team to concentrate on choosing
the right words to tell your story.
More heart, less intellect
Often, motivating teams to take action requires
first spending time building a common identity.
Give the movement
a name
Names carry a story with them. A name for your
movement can carry it from
stakeholder to stakeholder.
Sense of purpose
Creating a purpose is about finding what’s true and
Magnifying it, not making up a whole new story.
Take steps
Be methodical. Be sequential.
Every gain is a step in the right direction