Office 365, Skype for Business, Azure, and Managed Services
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This document discusses the services provided by Enabling Technologies including: - Implementing and supporting Office 365, Skype for Business, custom apps, Azure, and managed services. - Providing end user productivity, infrastructure optimization, business agility, and IT innovation solutions. - Enabling has extensive experience as a Microsoft partner, winning multiple awards and competencies.
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Office 365, Skype for Business, Azure, and Managed Services
- 1. Office 365 – Skype for Business – Custom Apps - Azure - Managed Services Enabling You for the Digital Workplace End User Productivity “Enabling has lots of experience and it shows. I’ve been impressed. Whether it’s technical or strategic, Enabling has been a huge value to our success.” Chris Calaf, VP IT, Whitney Bailey Cox & Magnani, LLC Infrastructure Optimization Business Agility IT Innovation
- 2. Office 365 – Skype for Business – Custom Apps - Azure - Managed Services Enabling’s Background Microsoft Unified Communications Partner of the Year Winner for 2009, 2010, and 2015 Microsoft Gold Partner, Communications Competency Cloud Deployment Partner Office 365 Partner Advisory Council member Microsoft Silver partner, Messaging Competency Premier Support for Skype Partner Microsoft UC Partner of the Year Finalist for 2012 “Enabling is by far the best contractor/vendor/service provider that I work with. In addition to a wide portfolio of Microsoft services, they are just great people. Wonderful company, excellent service.” James Thompson, CIO Arsht Center of Performing Arts
- 3. Office 365 – Skype for Business – Custom Apps - Azure - Managed Services Commercial Clients Skype apps – Office 365 – Azure – UC Managed Services
- 4. Office 365 – Skype for Business – Custom Apps - Azure - Managed Services .edu Clients
- 5. Office 365 – Skype for Business – Custom Apps - Azure - Managed Services Identity Management & Directory Integration Network Management, Mobile Device Management Information Architecture/Governance Application Security, Data Loss Prevention, Compliance SharePoint And OneDrive for Business Skype for Business Exchange Yammer Delve Analytics Power BI IT Operational Readiness & Support Adoption / Organizational Change ManagementAccess from anywhere, on any device, to files, collaboration, messaging, data
- 6. Enabling’s Project Methodology – Overview Strategy & Roadmap Planning & Design Implementation System Testing & Documentation Migration Support & Handoff Communication Planning Awareness & Internal Marketing End User Training Adoption Support and On-Demand Training Ongoing Tips & Tricks Training IT Organization Change Management Planning Admin & Help Desk Technical Training SOP & SLA Development Ongoing Management & Support Process TechnologyPeopleKEY: Network Readiness and Optimization “Don’t overlook the organizational change aspect. It’s even more important than the configuration. Not only getting buy in from executive management but also from the entire company, because it’s something that changes the way they work!” Don Bender, CIO, GAI Consultants
- 7. From Building a Buzz… • Success Criteria Matrix development • “What’s in it for me” messaging • User Communications templates • Custom User Guides • User Satisfaction Surveys • Tailored user training for each profile • Enhanced Help Desk/Admin training .…to Syndication “Enabling has a plan and process to facilitate successful adoption of complex technology. Their approach is very practical and end user focused, and helped us plan and communicate better and respond more effectively across the company.” Neal Guernsey, CIO, SGT, Inc.
- 8. Partnering with Microsoft For Office 365 Activation, Migration & Adoption 8 Strategy, Planning & Design Service Provisioning & Network Configuration Application Environment Assessment Remediation Directory & Identity Mgmt Integration Administrator Ramp-up User Ramp-up Data Migration & Go Live Operationalizing Ongoing Innovation “We contracted with Enabling to rescue our project. We found their team to be highly proficient, great communicators, and consistently delivered on commitments. The project came in on time and on budget. We have continued our relationship through their Total Care, a decision we have not regretted.” Rodney Conrad, SVP, FEI Systems Enabling/ Customer FastTrack/ Customer/ Enabling
- 9. Common Speed Bumps 9 •UPN not compatible •Required data not valid or complete •Internet-friendly authentication not available Active Directory •Change management for domain names and records not established •Third-party systems or services •Coexistence required but not available Mail Flow •Devices, device OS, client browser, or other components not compatible •Deployment and maintenance of client components not available or incomplete Client Infrastructure •Perimeter access and security systems (or configurations) not compatible •Internet bandwidth or connectivity is not adequate •Lack of required HA/DR for connectivity Edge Networking •Policy or standards to not exist to drive configurations of O365 security/compliance features. •Current systems (or their configuration) not compatible with O365 Security Policy •On premises apps or systems need integration with services provided by O365 •Existing apps or systems require older versions of O365 components Integration •Operational tooling not compatible with O365 •Operations staff do not have adequate O365 expertise Operations •Existing support not extensible to O365 •Interim transformational support not available Support “Enabling has always provided us top-notch service. This team will work with you and with your other vendors to ensure resolution. They provide real business solutions. If you are thinking about a Microsoft solution, do yourself a favor and get Enabling's assistance.” Amanda Hinman, Sr. IT Manager, SCRA
- 10. Office 365 – Skype for Business – Custom Apps - Azure - Managed Services Enabling Technologies Summary Support Enhanced Support & Managed Care Advanced VoIP Analytics Organizational Change Management Health checks Skype Apps like Webchat & Ask The Expert, Custom apps Services Cloud & Communications Strategy Cloud & Premises planning / design Implementation and integration Office 365 setup and migration PBX Integration and Replacement Unified Voice / Video Conferencing SIP Solutions Office 365, all workloads Skype Server & Skype Online SharePoint Exchange email & voicemail OneDrive for Business Yammer & Enterprise Social EMS. Azure Active Directory, InTune Contact Centers Express Route “There is a lot to like about Enabling technologies but the top two points that stand out are the quality of deployment engineers and their culture of terrific customer services and responsiveness.” Marcus Ienaro - CIO, Herrick Feinstein
Notas del editor
- These are our goals for you: We enable you with MSFT’s productivity tools that are world class and laser focused on the end user We use MSFT’s cloud service model (where it makes sense) to enable you to streamline your infrastructure by moving commoditized aps to the cloud This enables you to be more nimble rather than be bound by having to manage aging infrastructure So that you can start providing your business with more innovative solutions, and avoiding shadow IT (where business units make their own SaaS decisions on their own). And we assume you want you build that SaaS foundation by focusing on security first, ensuring the environment is as manageable as yours is today, and that you need to minimize surprises along the way and in your steady state. There will be a pop up / customer quote later. Stop and ask questions – “What are your main objectives?” They’ll may have no other comments. “Do you have any other initial priorities, and what are they?” “Are you familiar with shadow IT? How successful have you been at getting in front of shadow IT?” Finally, “What are your main concerns about “XYZ platform (or the cloud in general)”
- In business since 1992, a MSFT partner throughout Changed course of the business from being a voice/messaging SI to a full Microsoft UC/Cloud SaaS provider in 2009. 1300 deployments of MSFT Cloud and On Premises productivity solutions since 2007. We provide services from envisioning all the way through implementation and migration to end user and application / server support.
- Here are the types of higher ed customers that Enabling has helped throughout the years, most of whom have had multiple projects and maintain ongoing relationships. For instance, at Broward, a 50,000 student college in FL, we helped them with OCS 2007 years ago, and now we’re rolling out Office 365 Exchange Online for faculty/staff. UTMB has worked with Enabling on OCS/Lync/Skype for 3 upgrades/rollouts, the last of which enabled 7000 users with enterprise voice. At NAU, they’re expanding their Skype compliant contact center with Enabling’s help,
- First, we ensure your AD is cloud-ready and ready to integrate with Office 365, so you have a clean, manageable environment for the future. It’s often a good time to step back and optimize things as you tie your on premises directory with the cloud. We use Azure Active Directory to integrate your Identity into MSFT SaaS and Azure, but also with third party SaaS. This is an important differentiator. We are not just interested in getting the O365 service activated, because by simply moving the data and eliminating servers on premises doesn’t help the end user much. But we’re also going to want to talk about your interest in using your identity to extend single sign on to third party SaaS apps (i.e. Salesforce, Concur, SAP) so that users can have SSO to other cloud apps, and so that you only have one source of password management in the organization. This closes a myriad of security loopholes and sometimes panicked situations when employees depart your organization, and you’re scrambling to turn off access to your SaaS apps that they have been using. CLICK Next, we will want to discuss your concerns about enabling users with access to company files and data from their smartphones and tablets. While it’s a key value proposition for end users, they may not know of the risks of putting company data in the cloud. Maybe they missed the news about Apple iCloud and Jennifer Lawrence’s photos! So if you don’t trust them to follow your policy or common sense, you can control access, audit usage, and enforce policy when devices enroll or access sensitive company data. We use Intune and sometimes, Office 365’s free MDM to take steps to properly secure devices. CLICK Controlling enrollment and being able to selectively wipe devices is one thing, but securing the actual data is another. We will want to discuss how you can use MSFT’s tools to control unauthorized sharing of data and how you can still remain compliant in the cloud. Using Office 365’s Compliance Center and sometimes Intune, we can help you can apply templates or create very specific rules for data loss prevention. CLICK Even though MSFT guarantees three nines (99.9%) of uptime and in fact in 2015, delivered 99.95% availability worldwide, we will want to discuss how you can ensure the service is predictable. We’ll want to discuss optimal network connectivity and ongoing management. We can talk about the similarities and differences between today’s management tools and techniques and the cloud’s. We’ll want to discuss how you get support and what options are for getting visibility into root cause of issues as they come up. CLICK (displays all apps) Of course, we can discuss what all is possible with the MSFT application portfolio. We like to separate fact from fiction, because we have to deliver on our promises. So you can expect an honest eyes wide open explanation of what’s available and what we know about the roadmap. On some cases (i.e. with Cloud PBX), we may advise to consider a hybrid scenario for a painless migration. CLICK And last but not least, our shared goal, I’m sure… is to give users the right tools and data at the right time on the right device. So to do so, we’ll discuss the last three feet, if appropriate, and the experience on the device that they will be using. If desirable, we can bring in a complete kit onsite to show you and your decision makers what the experience will be on the various devices they may be using. This Customer Immersion Experience is a key way to socialize your ideas, get buy in, and get prioritization on what you should do first, second , etc. CLICK (bumps up the Access block, brings in OCM) To further the end user adoption and your ultimate ROI, we'll be excited to show you our packaged and customizable organizational change management tools that actuallyhelp win Enabling the 2015 Microsoft Partner of the Year Award in the Communications stack.
- How do we do all that? By addressing and helping you in all aspects of the IT lifecycle, including Planning, Design, License acquisition, implementation and migration, organizational change management, and ongoing support and operations. We take three tracks in a project, giving important focus to the user adoption / people work stream, as well as to IT management, governance, and support.
- In late 2013 we found religion about organizational change management, you may hear us abbreviate that to OCM. We had been delivering technology projects with success, as recognized by our Partner of the Year awards in 2009, 2010, and another runner up trophy in 2012. However, we reflected back on all these projects, which had started well from a technical standpoint, and wondered why user adoption hadn’t gone viral. We found that organic adoption may happen within IT and in fact within some cultures, but more often, full ROI was not being achieved due to general business users not being educated nor motivated to make the most out of their available tools. So we got organized. We gathered up all the various materials and services that we’d created, and branded and packaged them. Now we have templates for user communications, surveys, how-to guides and videos. We can help you create specific success criteria for your organization, and most importantly, specific messaging for your end user profiles about “What’s in it for them” You’ll notice we use an analogy to the movie making industry in our branding, because to properly launch a game changing application or capability, users must be more engaged than in typical IT projects. Our modular approach lets you pick pieces of our comprehensive Organization Change program that best suits you.
- The FastTrack center is a group within MSFT to help with the provisioning and guidance to turn up the services online. They were created to ensure organizations without a certified MSFT business partner have success when getting started with the online service. They “Provide guidance about” things, with a project manager. The expectation is that the customer (or a business partner like Enabling) handle all hands on configuration. Their guidance is free. Details about what they cover can be found at https://technet.microsoft.com/en-us/library/mt651706.aspx Some of what they don’t cover is shown on this slide or at https://technet.microsoft.com/en-us/library/mt651704.aspx We have successfully worked in conjunction with the FastTrack center for other customers’ first foray into Office 365. In fact, if desired, there are some areas where Enabling may be able to reduce its manual labor (and therefore customer cost) by engaging the Fast Track Center as a part of the team. So we’ll want to discuss that when we get more familiar with your situation.