Christian Lafrance
35
Seguidores
Personal Information
Organización/Lugar de trabajo
Sydney, Australia Australia
Ocupación
Customer Driven Innovation & Experience - CX Director M&C Saatchi
Sector
Design
Acerca de
Experience across the entire Customer Experience design lifecycle with a focus on strategy and innovation to create products/services that resonate with customers, enable competitive advantage and drive more value per customer.
CUSTOMER EXPERIENCE STRATEGY
- Expertise in managing and communicating customer research to generate actionable insights and derive strategy & designs across multiple channels.
- Complete customer life-cycle analysis and modelling: aptitude to identify pain points and opportunities to differentiate and increase conversion/retention.
- Ability to reconcile customer experience and business viability – holding two multifaceted Master degrees ranging from design, inno...
Etiquetas
jtbd
marketing
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- Presentaciones
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- Infografías
Outside in
Mark Drasutis
•
Hace 7 años
What is an insight?
Umar Ghumman
•
Hace 10 años
Professional life cycles of teachers an adpatation of Tessa woodwards
Ivan Aguilar
•
Hace 9 años
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Berlin #6
Martin Jordan
•
Hace 8 años
Jobs to be Done:Switch Workshop
Business of Software Conference
•
Hace 10 años
Business model innovation 2 day workshop facilitation slides
Dr. Marc Sniukas
•
Hace 12 años
Stakeholder mapping
Erik Roscam Abbing
•
Hace 12 años
Careers with Psychology - David Herron
University of Sussex, Careers & Employability Centre
•
Hace 9 años
10 Ridiculous Hacks to 5X Click-Through Rates
Internet Marketing Software - WordStream
•
Hace 8 años
WAQ16 - Atelier design émotionnel - Carine Lallemand
Carine Lallemand
•
Hace 8 años
UX STRAT Europe, Dr Carine Lallemand, “Ensuring Validity in Strategic UX Research Methods”
UX STRAT
•
Hace 7 años
UX STRAT 2016 - Ensuring Validity in Strategic UX Research Methods
Carine Lallemand
•
Hace 7 años
Generating opportunity maps with customer jobs to-be-done
Hutch Carpenter
•
Hace 10 años
Actionable metrics
Ash Maurya
•
Hace 13 años
Educators guide jan 2014
Stanford University
•
Hace 9 años
Making The Right Strategic Choices in Product Portfolios
Rich Mironov
•
Hace 8 años
Design thinking. Principles and methods to go beyond UX.
Andres Ospina
•
Hace 9 años
Jobs-to-be-done, a goal-driven solution framework
Clément Génin
•
Hace 10 años
Get Sh!t Done
Hiten Shah
•
Hace 9 años