CASE STUDY
Restaurant management software (RMS)
Executive summary
For a stand-alone restaurant or a chain, RMS is restaurant management software that provides
point-of-sale billing and kitchen-order-printing. Unlike other restaurant software, it's simple to
setup, use and manage, allowing you to train new employees in less time and open new
restaurants.
Many restaurants are finding that RMS helps raise customer satisfaction by increasing billing
speed at point-of-sale, increase per person check value by automating the ordering process,
reduce raw material wastage by keeping a check on food costing.
Introduction:
RMS is a ready to use software for fine dine restaurants, take away and quick service restaurant,
bar, clubs and disco. It is preferred by leading brands in F&B. It is accredited by successful
owners and managers of profitable restaurants and bars.
With a visual graphical layout of floor plan, the manager can check and update current status of
every table and other activities preformed in house. Easily manage weekend rush using powerful
Reservation system.
Project review
4 Reasons Why All Small Businesses Should Use Point of Sale Software
Eliminate Human Error
If you are manually adding up orders or calculating stock takes, you are leaving yourself open to
human error.RMS avoids human errors. If you’re still running your small business with a pen
and paper, calculator or simple spreadsheet software, it might be time to consider a proper point
of sale system. When making your choice of POS, remember to think about the long-term and
opt for a system that will let you scale and grow.
Increase Efficiency
If your stocks take (inventory) always tallies (balances) with what you’ve sold, then you can
move onto the next point. If you have discrepancies however, you may want to read on! Any
POS system worth its salt will automatically enter sale information straight into your inventory
so you no longer need to double-check for inconsistencies between the sales you

made and what you have in stock. If you can integrate with your accounting software as well,
then you will gain back even more time. This gives you and your staff more time to be able to
concentrate on generating extra revenue by tending to customers.
Know Your ROI (Return on Investment)
Do you know what your best-selling product line is? You can then optimize your sales processes,
ordering and marketing to improve your profit margins.
Keep Your Prices Accurate and Consistent.
When you make a price change you only need to do it in one place and it will update across
multiple locations and within your inventory management software. With your whole business
up to date, anyone who orders a food item will have visibility of the correct price or deal. This
means your prices are always consistent, so your customers will never feel cheated if they notice
a cheaper price in a different location.
Features of RMS:
RMS is hard to beat when it comes to managing restaurant within minimum IT expertise.
 Easy-to-use touch screen interface increases employee efficiency by 35%.More employees gets
trained in the same time with easy-to-use touch screen interface.
 Regular and active enhancement based on feedback from successful retailers and smart
restaurant consultants. It is supported by a dedicated team of experts. It makes it easy for you to
implement the best practices and process
 It is easy to setup-and-use software that allows you to manage restaurant business with minimum
IT expertise. You can easily customize it to adopt to your needs without any coding
 Trusted by 1000s of restaurants across the globe. With RMS you can access reports from iPhone,
iPad, Android, Blackberry and Windows Phone.
Case scenarios:
SOFTWARE MODULES IN RMS:
Simplified Menu Management
Minutes to prepare your menu and modifier
With RMS, getting started with the menu is as easy as importing items from Excel. It
automatically displays the items with photographs on a graphical interface. You can even define
different colors and positions for each item. It supports changing the rates of multiple items in
one step. It also supports creating a future menu by copying from an existing one. The future
menu gets activated on a planned date automatically so that you do not have to remember.

Robust printing mechanism
User-defined Print Channel
Communicating each time with the kitchen staff and the waiter is a tiresome job and creates
hassles, results in divergence of focus from the guests. RMS has an innovative printing
mechanism that serves as a reliable communication channel between the wait staff and kitchen
staff. It helps eliminating the errors related to food preparation requested by the guests. A single
order can handle both food as well as beverages. RMS will automatically route the order to the
specified kitchen, bar or other sections.
Guest History, Preferences and Favorites
Know your guests and enhance their dining experience
With RMS, you can easily access the preferences and favorites that are required to make the
guest feel important and satisfied. A guest’s favorite food, other preferences and details of last
visits are readily available to the wait staff.
Analysis: A case report
About Maiya’s
Maiya’s is a restaurant located in Jayanagar, Bangalore. They provide different kinds of cuisine
which are South Indian, Italian, North Indian, Chinese, etc. Different kind of cuisine makes them
stand out among all the group of fine dining restaurants. At the end of the day the customer's
satisfaction is their greatest achievement and every day they are creating more and more satisfied
customers.
Challenges of Maiya’s
The biggest challenges faced were to manage sales, and customer relations. Since they are into
multi-cuisine, they needed to print menus without any error(s) & also handle the cash
simultaneously. Therefore, they wanted something which could provide complete assistance in
handling sales, print & cash management.
The hurdles to overcome were:
 Integration of large data on real time basis
 Fast billing and printouts.
 Sales Report
 Cash Handling
 Customer Relationships
 Computer Literacy
 Customer satisfaction

Solution by RMS
 Now reports are available at their disposable at all times.
 RMS provides a very good, efficient and fast Installation and training about the software.
 Faster and error-free printing results in efficient delivery of foods and beverages.
 Faster billing.
 Complete Sales Report.
 Smoother cash management.
 Above all our customers are very much satisfied with the newly installed system. Now they don't
have to wait longer and can enjoy the experience.
Benefits derived using RMS in Maiya’s restaurant
With such systems in place, we managed to increase our business, now we have...
 Happy Customers
 Happy Suppliers
 Happy Staff
 Fast billing
 Improved Sales
 Faster Report generation
Conclusions and Recommendations
 Know what your guests want and increase the average per person. Get a clear insight about
customer preferences such as the 'most preferred menu item.
 Order entered through a system travels to kitchen faster and results in better service.
 RMS is ready-to-use software for restaurants. It automates your business and empowers you to
stay ahead of your competition.
 RMS works well with variety of businesses and makes operations smooth. Whether you have a
fine dining restaurant or a quick service outlet, whether you manage a confectionery shop or an
entire food court, RMS makes your operations smooth!
 Save time for captains, waiters, chefs and bartenders. Orders are processed faster with quicker
delivery as well, saving you time and keeping your guests happy.
 Eliminate the confusion caused by handwritten orders. When ordering through a handheld device
or a POS system, orders are neatly printed at the kitchens and easily read.

 Inventory wastage and prevents considerable amount of loss. RMS tracks exactly what was
ordered, when, by whom and if it has been paid for.
RMS thus ensures profitable business.
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