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Creating Exciting Customer Experiences Through Technology

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Highlights from NRF 2017, which showcased everything from WiFi to Robotics, proving digital transformation is table stakes in the retail world.

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Creating Exciting Customer Experiences Through Technology

  1. 1. Creating Exciting Customer Experiences Through Technology Snapshots of NRF 17: Retail’s BIG Show Article
  2. 2. connectedfuturesmag.comconnectedfuturesmag.com National Retail Federation’s “Big Show” in New York showcased everything from WiFi to robotics, proving digital transformation is table stakes in the retail world. ConnectedFuturesMag.com EXECUTIVE INSIGHTS
  3. 3. connectedfuturesmag.comconnectedfuturesmag.comConnectedFuturesMag.com EXECUTIVE INSIGHTS “Being able to move quickly and grab opportunities is very important.” Sir Richard Branson Founder Virgin Group
  4. 4. connectedfuturesmag.comconnectedfuturesmag.comConnectedFuturesMag.com EXECUTIVE INSIGHTS “Technology is changing the way we shop, the way we enjoy products, even the definition of what a store is. And at the heart of that customer retail relationship is data.” Brian Krzanich CEO Intel
  5. 5. connectedfuturesmag.comConnectedFuturesMag.com EXECUTIVE INSIGHTS In an industry that ranks so high in disruption, it’s critical to be prepared even for what you don’t see coming. “You have to go with flexibility and with an infrastructure that will scale up as you need it.” Joelle Kaufman EVP for Strategy and Business Development Westfield Corp
  6. 6. connectedfuturesmag.comConnectedFuturesMag.com EXECUTIVE INSIGHTS Soon, stores may include something like Pepper, an affable and talkative robot that taps into cloud-based AI to interact with shoppers—as it captures data about customers’ interests and dwell times.
  7. 7. connectedfuturesmag.comConnectedFuturesMag.com EXECUTIVE INSIGHTS Just as intriguing are robots that use advanced imaging analytics and artificial intelligence to pick and sort items. “The important thing is, you want to have the right selection of goods going out to the customer when they need them.” Leif Jentoft Co-Founder RightHand Robotics
  8. 8. connectedfuturesmag.comconnectedfuturesmag.comConnectedFuturesMag.com EXECUTIVE INSIGHTS “Transformation required us to be focused on one thing and one thing only, which is our customer.” Ratnakar Lavu Chief Technology Officer Kohl's
  9. 9. connectedfuturesmag.comconnectedfuturesmag.comConnectedFuturesMag.com EXECUTIVE INSIGHTS Read the entire recap of NRF 17 now: ConnectedFuturesMag.com

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