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Creating Exciting Customer
Experiences Through Technology
Snapshots of NRF 17: Retail’s BIG Show
Article

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National Retail Federation’s
“Big Show” in New York
showcased everything from
WiFi to robotics, proving
digital transformation is table
stakes in the retail world.
ConnectedFuturesMag.com
EXECUTIVE INSIGHTS

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EXECUTIVE INSIGHTS
“Being able to move quickly
and grab opportunities is very
important.”
Sir Richard Branson
Founder
Virgin Group

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EXECUTIVE INSIGHTS
“Technology is changing the
way we shop, the way we
enjoy products, even the
definition of what a store is.
And at the heart of that
customer retail relationship is
data.” Brian Krzanich
CEO
Intel

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EXECUTIVE INSIGHTS
In an industry that ranks so high
in disruption, it’s critical to be prepared even
for what you don’t see coming.
“You have to go with flexibility
and with an infrastructure that
will scale up as you need it.”
Joelle Kaufman
EVP for Strategy and Business Development
Westfield Corp

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EXECUTIVE INSIGHTS
Soon, stores may include
something like Pepper, an
affable and talkative robot
that taps into cloud-based AI
to interact with shoppers—as
it captures data about
customers’ interests and
dwell times.

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EXECUTIVE INSIGHTS
Just as intriguing are robots that use
advanced imaging analytics and artificial
intelligence to pick and sort items.
“The important thing is, you want
to have the right selection of
goods going out to the customer
when they need them.”
Leif Jentoft
Co-Founder
RightHand Robotics

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EXECUTIVE INSIGHTS
“Transformation required us
to be focused on one thing
and one thing only, which is
our customer.”
Ratnakar Lavu
Chief Technology Officer
Kohl's

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EXECUTIVE INSIGHTS
Read the entire recap of NRF 17 now:
ConnectedFuturesMag.com