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Building The Next Generation Workplace

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Alan McGinty, Cisco Workplace Resources and Mark Miller, Cisco Global Collaboration Sales presents the next generation workplace at Cisco Connect Toronto 2015.

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Building The Next Generation Workplace

  1. 1. 1© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
  2. 2. 2© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Major Trends Impacting the Workplace •  Shifting workforce demographics •  Evolving social contracts in the workplace •  Changing nature of work and the dramatic growth of unstructured work •  The emergence of the “Agile Enterprise” •  Explosion of mobile devices, the cloud ubiquitous Internet access © 2014 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. 2
  3. 3. 3© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Creating a variety of workspace experiences that are aligned to the activities being performed. An Emerging Design Paradigm – Activity-based Working © 2014 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. 3
  4. 4. 4© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Understanding the variety of work activities © 2014 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. 4
  5. 5. 5© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Three Domains of Influence SPACE DESIGN WORKPLACE POLICY TECHNOLOGY © 2014 CISCO AND/OR ITS AFFILIATES. ALL RIGHTS RESERVED. 5
  6. 6. 6© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Role of Technology in the Workplace Environment •  Ability to stay connected •  Driving employee engagement and innovation •  Sense of place, personalization •  Protection of intellectual assets •  Understanding how the workplace, and the people in the workplace, are performing SPACE DESIGN WORKPLACE POLICY TECHNOLOGY
  7. 7. 7© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Work at Home, on the Road, in the Office Blending the physical and virtual collaboration experiences
  8. 8. Workplace Management Tools Guest Services End User Services (Digital Workspaces) Technology-Enabled Workspaces Next-Generation Workplace Technology Framework Workplace Analytics Enterprise Network Security
  9. 9. 9© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Technology-Enabled Workspaces Offer Choice Cisco Project Workplace ! Integration of space design, interiors and technology elements into a comprehensive workspace experience ! Workspace experience as the foundational building block of the next generation workplace ! Consistency simplifies change management and reduces barriers to adoption ! Reduces cost, complexity and risk. Allows customers to deploy more quickly https://www.cisco.com/web/telepresence/projectworkplace.html
  10. 10. 10© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Video moves into non-traditional settings
  11. 11. 11© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Extension Mobility Collaboration Meeting Room End User Services Connect the Enterprise Cisco Jabber Cisco WebEx Cisco AnyConnect ! A set of cloud and on- premise mobility and collaboration services that blend the physical and virtual work worlds ! Seamless user experience for onsite and remote users ! Capabilities that drive employee engagement, effectiveness and innovation
  12. 12. 12© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Aligning End User Services to Work Styles Source: Cisco Work Profile Survey Campus Mobile Highly Mobile Remote Collaborator Neighborhood Collaborator Workstation Anchored Desk-bound, non-mobile employee who performs highly focused individual work; some team interaction Highly mobile; Travels extensively to customer and partner locations; frequently interacts with customers Internally mobile; Interacts cross- functionally in face-to-face scheduled meetings; Often in leadership roles Neighborhood- based employee who is mobile within the group area; interacts with, coordinates and manages teams Non-mobile employee who works frequently with remote colleagues, and frequently works from home
  13. 13. 13© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential As the Workplace changes new services have to be created
  14. 14. 14© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Instantly create a place to work together Introducing Cisco Spark For agile team collaboration An app that instantly creates a place for teams to work together, where their work can live, and a way to stay connected to it all Persistent messaging and file sharing See and hear everyone and everything Superior business class experience
  15. 15. 15© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Technology Solutions Enhance the Guest Experience •  Pervasive and secured wireless access for visitors •  Digital signage informs and promotes the organization’s brand •  Virtual Receptionist integrated with the building security system provides support for remote offices Guest Access and on-boardingDigital Signage and Cisco Interactive ServicesCisco Virtual Receptionist
  16. 16. 16© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Workplace Management Tools Optimize Utilization •  Search, reserve and locate individual and collaboration workspaces (multi- modal) •  Ability to personalize spaces, integration with Cisco UC and Jabber •  Rules based engine for conference room management •  Analytics to help real estate leaders understand workspace utilization Cisco S+C Spaces
  17. 17. 17© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Analytics Unlock New Insights The first frontier of the Internet of Everything (IoE) and “big data” !  Cisco Wireless Access Points (APs) and CMX provide insights on the utilization of the workspace !  Cisco’s Collaboration analytics highlight how employees are communicating, engaging and collaborating with their peers Cisco Collaboration Analytics Cisco Collaboration Analytics Rifiniti Optimo (powered by Cisco CMX)
  18. 18. 18© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Assessing Planning Executing Partnering to ensure our customer’s success Key Stakeholders (Corporate Real Estate, HR and IT)
  19. 19. 19© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Connected Workplace Transforming to a Virtual Capability Workforce Alan McGinty | Senior Director – Global Workplace Solutions Group APR 2015
  20. 20. 20© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Global Portfolio Snapshot and Trends Q2FY15 Global Headcount 83,282 Persons Housed (▼2,234 Q/Q) 66,509 FTE PH (▼2,331 Q/Q 70,870 All Emp.) 32% Engineering 22% Sales 21% Services 25% All Others San Jose Headcount 19,869 Persons Housed (▼245 Q/Q) 14,133 FTE PH (▼ 279 Q/Q 14,570 All Emp.) 40% Engineering 4% Sales 11% Services 45% All Others Global Portfolio 22.97 Million SF tu (43% Owned) 61% Americas 14% EMEAR 25% APJCI 94 Countries 285 Metros 484 Buildings San Jose Portfolio 7.0 Million SF ▼ (74% Owned) 52 Buildings
  21. 21. 21© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Functional Responsibilities Strategic Planning Sales Support- EBC Client Relationship Mgmt. Facility Mgmt & Svc Capital Program Mgmt.Workplace Innovation Real Estate Transactions WPR
  22. 22. 22© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Why Cisco Connected Workplace?
  23. 23. 23© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Work Styles Have Evolved Work anytime from anywhere
  24. 24. 24© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Global Office Space Utilization 100.9 83.3 50.6 100% 83% 50% 0% 20% 40% 60% 80% 100% 0 20 40 60 80 100 Seats in Portfolio Seats 'Assigned' (PH) Average Seats Utilized Seats(000s) Unused “Assigned” Capacity Unused Total Capacity
  25. 25. 25© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Source: Cisco Work Profile Survey, 2014
  26. 26. Work Styles by Theater (2014 WPS)
  27. 27. 27© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39% 59% 48% 79% 50% 9% collaborate with people in different time zones telecommute at least once a week classified mobile workers work in a fully remote manner work in a different location than their manager of our employees work outside the U.S. Source: Cisco Work Profile Survey, 2014 Cisco Work Culture
  28. 28. 28© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Connected Workplace Overview
  29. 29. 29© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Workplace Design Strategy Quadrant 1 Effectiveness Work performance and productivity Quadrant 2 Engagement Employee engagement / retention Quadrant 3 Efficiency Portfolio utilization and services improvement Quadrant 4 Environment Reductions in energy demands and CO2 emissions Internet of Everything
  30. 30. 30© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Integrated Elements Technology Cisco Connected Workplace Policy Environment
  31. 31. 31© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Space Policy Global Space Policy transforms Cisco’s workplace occupancy model from individual to group assignment. §  A group assigned workplace provides flexibility and choice to the business while increasing the utilization of our assets. §  Global Space Policy aligns with current work styles and does not require a change in current flexible work practices. Neighborhood Neighborhood Neighborhood Neighborhood Policy
  32. 32. 32© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential What Really Changes? Cisco Space Policy •  Ample private spaces are provided, but not assigned. •  Work groups are assigned to neighborhoods. •  A variety of individual, team, collaborative and fun spaces available for everyone. •  Accommodation for special business requirements Sharing resources – using only what you need when you need it. Community Cooperative attitudes and behaviors are required. Choices Thoughtful movement between space types is required to meet daily needs.
  33. 33. 33© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Connected Workplace Physical Environment: •  Furniture Solution: State of the art workstation design supports just-in-time idea sharing while minimizing visual distractions from those around you. Lower panels make finding colleagues and available resources easier •  Concentric design: Keeps noise in the core (area in building near the elevators) of the building and reduces traffic in the work area •  Many different space types: Most jobs benefit from having access to a variety of open and closed door spaces when needed •  Centralized Storage: With personal and team storage centralized team members are free to choose the space that best meets their needs within their neighborhood Environment
  34. 34. 34© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The Enterprise Becomes Social Customer & Employee Collaboration Technology
  35. 35. 35© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Personal Devices Used at Work 2014 Source: Cisco Work Profile Survey, 2014
  36. 36. 36© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Source: Cisco Work Profile Survey, 2014
  37. 37. 37© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Video Becomes Pervasive Across All Devices Any Time, Any Place
  38. 38. 38© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Connected Workplace Benefits
  39. 39. 39© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Typical Results Typical Floor in San Jose Legacy Environment Cisco Connected Workplace Usable Area 49,000 square Feet 49,000 square feet Work Space 70% Individual 30% Individual 30% Collaborative 70% Collaborative Use Pattern Traditional - Assigned Flexible – Unassigned Seat Capacity 300 375 Enclosed Meeting Spaces 16 72 Useable Area/Capacity 163 square feet 111 square feet Chargeback Per Employees $5,162 per year $2596 per year Persons Housed 255 400-500 * (*based on 75% Badge In Rate)
  40. 40. 40© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Proof of Concept People §  Prefer environment: + 77% §  Improved communications: + 82% §  Workforce satisfaction: + 82% §  Ease of finding quiet space: + 62% §  Ease of finding meeting room: + 80% Financials CAPEX Cable and IT Infrastructure - 50% CAPEX for furniture - 55% Space reduction for headcount - 30% Return on Investment < 3 yrs
  41. 41. 41© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. 41 Combining collaborative and networking technologies with an open floor plan and an emphasis on mobility — reconciling productive working patterns with environmental responsibility. Environmental Savings Estimated Energy Efficiency Gains with Connected Workplace Number of Employees Traditional Office 300 Cisco Connected Workspace Percent Change 400 33% Increase Connected Electrical Load (watts/sf) 2.6 1.7 36% Reduction Connected Electrical Load (watts/employee) 432.9 178.7 58% Reduction Total Connected Electrical Load (watts) 127,169 71,476 44% Reduction Total Cooling Loads (BTUs) 433.646 243,733 44% Reduction Total Cooling Provision Tonnage 36 20 44% Reduction Source: CCW Environment Sustainability Report
  42. 42. 42© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential In Summary §  There are a set of social and technology trends are challenging the traditional workplace design §  This has led massive inefficiencies in real estate utilization, and to a workplace that is not aligned with the needs of the business nor the expectations of employees §  The workplace needs to be designed around flexibility and choice. §  Technology will play a significant role in the next-generation workplace, ensuring a highly mobile workforce can connect and collaborate. §  Cisco has a full portfolio of solutions that can become the foundation of the next generation workplace, and the first hand experience to help you in your journey.
  43. 43. 43© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential QUESTIONS?
  44. 44. Thank you.

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