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Citadel bari event v0.1

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Marisa Escalante, technical coordinator introduces the CITADEL project to the audience in the Workshop in Bari

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Citadel bari event v0.1

  1. 1. Empowering Citizens to Transform European Public Administrations Horizon2020 Project “CITADEL” and the relevance for eGovernment Action Plan 2016 – 2020 Marisa Escalante (TECNALIA, CITADEL Technical Coordinator) Bari, 12th April 2019
  2. 2. Project Fiche: Key Data GA 726755 (c) CITADEL Consortium 2 1st October 2016 – 30th September 2019 3,591,431 € 11 partners from 4 European countries
  3. 3. Mission “Understanding and transforming the landscape of the European Public Sector” GA 726755 (c) CITADEL Consortium 3
  4. 4. Project Goal Explore, monitor and analyse the drivers, enablers, impact, risks and barriers of open, innovative and collaborative government across a diverse terrain of PAs through an open and scalable platform based on innovative ICTs in order to understand, transform and improve by proposing recommendations to enhance the PAs policies and processes with a view to deliver effective, inclusive and high quality public services across Europe. GA 726755 (c) CITADEL Consortium 4
  5. 5. Motivation and Context GA 726755 (c) CITADEL Consortium 5 Source: eGovernment Action Plan 2016 – 2020
  6. 6. Motivation and Context By 2020, public administrations and public institutions in the European Union should be open, efficient and inclusive, providing borderless, personalised, user-friendly, end-to-end digital public services to all citizens and businesses in the EU. Innovative approaches are used to design and deliver better services in line with the needs and demands of citizens and businesses. Public administrations use the opportunities offered by the new digital environment to facilitate their interactions with stakeholders and with each other. GA 726755 (c) CITADEL Consortium 6 eGovernment Action Plan 2016 – 2020 Source:
  7. 7. Motivation and Context GA 726755 (c) CITADEL Consortium 7 eGovernment Action Plan 2016 – 2020 and Tallinn declaration Source: Source:  7 principles Digital by default and user centricity Trustworthiness and security Interoperability by default Only once principle Openness and transparency ALL IN Inclusiveness and accessibility Cross-border by default ALL IN
  8. 8. Project Objectives GA 726755 (c) CITADEL Consortium 8 To analyse information to improve the effectiveness and efficiency of PAs and providing a set of recommendations To incentivize the co-creation of digital public services To increase the participation of Citizens by improving their experience with digital public services. To facilitate the use of the digital public services To validate CITADEL ecosystem in local, regional and national environments
  9. 9. CITADEL Approach GA 726755 (c) CITADEL Consortium 10  Based on “Making Public Services Efficient and Inclusive”, Hirschman (1970) and Rokkan (1974). Participation & Understanding Entry Voice Citizen Feedback Loyalty Satisfied Citizens Understanding the reasons for citizens leaving or not using services Exit
  10. 10. CITADEL Approach GA 726755 (c) CITADEL Consortium 11 Understand to transform Co-Create to transform ICT – Enablers to transform • Collect information • Analyse information • Recommend • Identify exact need • Team up • Co-create
  11. 11. ICT Enablers – Components GA 726755 (c) CITADEL Consortium 12 CITADEL Service Discovery KPI Generation CITADEL User Assessment service Security Management Co-creation methodology supporting tool DIGIMAT CITADEL Ecosystem
  12. 12. ICT Enablers – CITADEL Service Discovery •To discover the most suitable set of services for a certain Citizen based on their available information Objective • PAs and Citizens Stakeholders • To facilitate the interoperability between PAs • To enable to find the most suitable services for each citizen. Added Value • VARAM use case Use cases
  13. 13. ICT Enablers – User Assessment •To provide the means to assess a used service (rating and comments). •To analyse the assessment of the different services by the users (sentiment analysis) •To provide a GUI to check the analysis of the comments. Objective • PAs and Citizens Stakeholders •To provide their comments (Citizens) •To be able to know and analyze the feedback of the citizens in a centralized way. (PAs) Added Value • VARAM and Antwerpen use cases Use cases
  14. 14. ICT Enablers – KPI Generation •To convert data to Linked Data, and to calculate Key Performance Indicators (KPIs) using the Linked Data To allow generating recommendations and enable PAs to publish data in a reusable format Objective • PAs Stakeholders •To afford PAs to find out why citizens stop using public services •To help PAs to use this information to re-adjust service provision to bring these citizens back in. •To identify why citizens are not using a given public service. Added Value • VARAM and Antwerpen use cases Use cases
  15. 15. ICT Enablers – Co-creation •To provide a way to be driven across all the different phases and steps envisaged as part of the CITADEL co-creation methodology, keeping track of all the findings along the way Objective • PAs Stakeholders •To obtain a customized methodology based on PAs context •To help PAs to Know the process to be followed in a co-creation methodology Added Value • Regione Puglia, VARAM and Antwerpen use cases Use cases
  16. 16. ICT Enablers – Security •To provide access and authorization management mechanisms for the entire ecosystem •To provide security functionalities such as anonymization, encryption to preserve sensitive and confidential data in the information flows Objective • PAs and Civil Servants Stakeholders •To provide secure and trust environments to PAs and the civil servant. Added Value •Smart working for the Municipality of Bari  Encryption functionality Use cases
  17. 17. ICT Enablers – DIGIMAT •To perform an assessment on the maturity of a Public Administration with respect to the provision of Digital Services. •To capture information through online questionnaires •To provide a report including numerical and graphical data with recommendations for improvement. Objective • PAs Stakeholders •To know the digital maturity of the PA and obtain the recommendations to improve this level. Added Value •Regione Puglia, VARAM and Antwerpen use cases Use cases
  18. 18. Use Cases GA 726755 (c) CITADEL Consortium 19 City of Antwerp improvement of the A- STAD platform's reach by enforcing 'loyalty' (keeping current users active) and enhancing 'entry' (attracting non-users to start using the platform) • Local Level Puglia Region co-design of public digital services concerning security, quality and open data and digital maturity assessment of Apulian Public Administration • Region Level VARAM (Latvia) improve public service delivery channels and public administration’s knowledge and mind- set regarding end-users involvement and providing services in user-centric manner • National Level
  19. 19. CITADEL Value Chain GA 726755 (c) CITADEL Consortium 20 Stakeholders Public Sector Who will use CITADEL Who will ultimately benefit Private Sector CitizensPublic Sector
  20. 20. Contact Information Leire Orue-Echevarria, MBA, PhD, PMP (TECNALIA) +34 664 103 005 @citadelh2020 GA 726755 (c) CITADEL Consortium 21
  21. 21. GA 726755 (c) CITADEL Consortium 22 THANK YOU!
  22. 22. GA 726755 (c) CITADEL Consortium 23 This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 726755