1. Greetings
RE: MEDICAL INSURANCE COVER FOR STAFF AND DEPENDANTS
Resolution Insurance Ltd is a Medical Insurance Provider that utilizes managed care
principles in the provision of its products and services. Our operations are based on the
concept of commitment to services, partnership with health care providers and
presenting members with informed choices.
COMPANY PROFILE
Resolution Insurance Limited
Resolution Insurance Ltd (RIL) is a medical insurance provider that utilizes managed care
principles to provide access to comprehensive high quality health care. We therefore
manage our members’ health care budget by having structures that control delivery
costs. By spreading the risk across a wide base, our members get a product with a wide
range of benefits at a cost they can afford.
Resolution Insurance Limited was registered in August 2002, originally as a joint venture
between Resolution Health South Africa and Linmerx Holdings, RIL has a share capital of $
500,000 and professional indemnity of $ 250,000. Resolution Health has been registered in
Kenya and Uganda and was recently registered in Tanzania in 2009.
Resolution Insurance Ltd is well capitalized and has complied with all the requirements
that relate to Medical Insurance Providers. We are also fully insured and do not retain
any risk in our books. We have professional indemnity insurance which ensures our
members are fully protected.
HEAD Office:
RESOLUTION INSURANCE LIMITED
Tan House,6th Floor-Along Ali Hassan Mwinyi Road
P.O. Box 105486 Msasani,
Plot No34/1–Victoria Area ,
Dar es Salaam
Tanzania
Tel: +255 22 2664435/36/36/38,

2. COMPANY PROFILE
Resolution Insurance Limited entered the Tanzanian market in 2009 Resolution Insurance
utilizes managed care principles to provide access to comprehensive health care. By
spreading the risk across a wide base, members get products with wide range of benefits
at premiums they can afford. This is achieved by managing members’ health care
budget through structures that control delivery costs.
By transferring risk to re-insurers, Resolution Insurance concentrates on actual health care
management. In addition Resolution Insurance has professional indemnity insurance
which ensures members are fully protected.
With over 60,000 active members all across East Africa in our fold, we have learned to
adapt in this constantly changing society, and develop products that are effective and
relevant to our members.
Resolution Insurance has over 650 medical service providers all across East Africa, a
strong network of hospitals, clinics and doctors.
Resolution Insurance has almost 300 external agents & brokers who believe in our brand
and sell our product.
Resolution Insurance has a wide range of product offerings with plans for in-patient and
out-patient. Our products meet your requirements by providing unique cover options
either for you as an individual or for your organization.
VISION: To be the recognized leader and preferred provider of insurance services in
Africa.
MISSION STATEMENT: To serve our clients, employees, stakeholders and society by
providing responsive and comprehensive insurance solutions.
BRAND PROMISE: To be dependable, reliable, and transparent in all our engagements.
WHAT WE VALUE: We shall at all times treat our customers, employees, shareholders,
suppliers and the community with honesty, dignity, fairness and respect.
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3. Member Satisfaction: Members satisfaction is the source of our existence and where staff
and shareholders benefits stems from. We exceed customer expectations through
continuous improvement in service, quality and response.
Integrity: The way we do business is by being just and honest in whom we interact with.
We continuously keep our promises and do what we say we will do. We conduct
ourselves in accordance with our business rules and established code of ethics.
Our Staff: Our staff is the foundation of our excellence and strength. We are fully
committed to their fair and effective recruitment, development, motivation and
recognition. We provide them with the tools, training and support to achieve excellence
in member satisfaction.
Innovation: We are committed to emerging technology for our products, processes and
services. We seek improvement and innovation in every element of our business.
Environment: Our workplaces and service reflect our value for the environment and
ensure safety and good health to all.
BOARD OF DIRECTORS
Leonard Chacha Director
Dr Ellen Senkoro Mkondya Director
Amb. Frost Josiah Chairman
Peter Nduati Director/Chief Executive Officer
Alice Mwai Director
Oscar Osir Director
Law Associates Co. Adv. Company Secretary
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4. SOME OF THOSE WHO BELIEVE IN US TANZANIA
We have over 10,000 corporate groups that range across various industries such as:
 MAKTECH TELECOMMUNICATION LTD
 SIMBANET
 THE FOUNDATION FOR CIVIL SOCIETY
 MEDA
 EWURA BOARD OF DIRECTORS
 AFRICA MICROFINANCE LTD
 FARM AFRICA
 FIRST ASSURANCE
 INNOVEX
 NORWEGIAN CHURCH AID
 SCANAD GROUP
 SWISSAID
 TANSMIN RESOURCES
 UNDER THE SAME SUN
 TANZANIA NATIONAL BUSINESS COUNCIL
 OXFORD UNIVERSITY
 HEIFER INTERNATIONAL
 MVIWATA
 A1 OUTDOOR LTD
 MKAPA FOUNDATION
OTHER CLIENTS IN KENYA /UGANDA/SOUTHSUDAN
 EMBASSY OF GERMANY
 ECOBANK
 AGGREKO
 MANTRAC
 VIRGIN AIRLINES
HEAD Office
RESOLUTION INSURANCE LIMITED
Tanzania Office - Harambee Plaza – Ground Floor
P.O. Box 105486 Msasani,
Plot 1858 – Kaunda Drive,
Dar es Salaam
Tanzania
Tel: +255 22 2664435/36/36/38,
Fax: +255 22 2664439
EMAIL: info@resolution.co.tz WEBSITE: www.resolution.co.tz
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5. Our Main Bankers
Bank: ECOBANK Tanzania Ltd
Sokoine Drive
Bank: KCB Bank – Tanzania
Ali Hassan Mwinyi Road-Kaunda Drive Junction
Bank: Commercial Bank of Africa – Tanzania
Ohio Street
Our Re-insurers
 Tanzania National Reinsurance Corporation
P. O. Box 1505
Dar es Salaam - Tanzania
Tel: +255 22 2122536 /7
 Kenya Reinsurance Corporation
 ZB Reinsurance Limited
 African Reinsurance Co. Ltd
 FMRE Life & Health Reinsurance co. Ltd
Company Secretary - Tanzania
 Law Associates Advocates
6th
Floor Azikiwe Street
P.O. Box 11133
Dar es Salaam, Tanzania
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6. VALUE PLAN PRODUCTS – BENEFITS & SERVICES
PREMIER PLUS PLAN
HOSPITALISATION (ANNUAL LIMITS TSH: .180, 000,000/ - per person)
Hospital: All hospitals in our panel of Medical Service Providers within the East Africa
Region.
Capacity: Private Room with Bath and Basin
Includes the following while the patient is hospitalized:
 Surgical operations and procedures
 Theatre fees
 Labour and recovery wards
 Anesthetics for surgery
 Assistants at operations
 Ward accommodation
 Intensive care and high care units
 Deliveries (normal and Caesarean)
 Ultra sound scans ( maximum 2 scans per pregnancy)
 Visits and consultations by a GP and/or
 Specialist (while hospitalized)
 Professional fees
 X-rays and pathology (while hospitalized)
 Physiotherapy
 Ultrasound scans (pregnancy related)
 Ultrasound scans (other than for pregnancy)
 MRI and CT scan (while hospitalized)
 Blood transfusions
 Internal prostheses
 Medicine dispensed and used in hospital
 Medicine received on discharge from hospital 100% of cost (Maximum 14 days)
 Organ Transplants
 Maximum of 2 scans per pregnancy
 Emergency evacuation and Ambulance services
 World Wide Emergency cover for 60 days cumulatively within any membership
year
 Pre-existing and HIV cover with a sub limit of TSH. 18,000,000/-
FREE Additional Benefits*
 Daily cash of TSH. 45,000 per day applicable after 3 days of admission up to 180
days
 Personal accidents (Accidental Death) cover of TSH. 36,000,000/-
 Critical illness covers of TSH. 9,000,000/-
 Last expense of TSH. 1,800,000/-
 30 days cover for rehabilitation*
 Child Guard (PA for Children) cover of TSH. 1,800,000/-
 Annual Executive well person check-ups (Adults Only)
 Annual Nutritional consultation
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7. PREMIER PLAN
HOSPITALISATION (ANNUAL LIMITS TSH: .90, 000,000/ - per person)
Hospital: All hospitals in our panel of Medical Service Providers within the East Africa
Region.
Capacity: Standard Private Room
Includes the following while the patient is hospitalized:
 Surgical operations and procedures
 Theatre fees
 Labour and recovery wards
 Anaesthetics for surgery
 Assistants at operations
 Ward accommodation
 Intensive care and high care units
 Deliveries (normal and Caesarean)
 Ultra sound scans ( maximum 2 scans per pregnancy)
 Visits and consultations by a GP and/or
 Specialist (while hospitalized)
 Professional fees
 X-rays and pathology (while hospitalized)
 Physiotherapy
 Ultrasound scans (pregnancy related)
 Ultrasound scans (other than for pregnancy)
 MRI and CT scan (while hospitalized)
 Blood transfusions
 Internal prostheses
 Medicine dispensed and used in hospital
 Medicine received on discharge from hospital 100% of cost (Maximum 14 days)
 Organ Transplants
 Maximum of 2 scans per pregnancy
 Emergency evacuation and Ambulance services
 World Wide Emergency cover for 60 days cumulatively within any membership
year
 Pre-existing and HIV cover with a sub limit of TSH. 13,000,000/-
FREE Additional Benefits*
 Daily cash of TSH. 45,000 per day applicable after 3 days of admission up to 180
days
 Personal accident (Accidental Death) cover of TSH. 18,000,000/-
 Critical illness cover of TSH. 9,000,000/-
 Last expense of TSH. 1,800,000/-
 30 days cover for rehabilitation*
 Child Guard (PA for Children) cover of TSH. 1,800,000/-
 Annual Basic check-ups (Adults Only)
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8. EXECUTIVE PLAN
HOSPITALISATION (ANNUAL LIMITS TSH. 45, 000,000/- per person)
Hospital: All hospitals in our panel of Medical Service Providers within the East Africa
Region.
Capacity: private room shared, if not available Ward bed.
Includes the following while the patient is hospitalized:
 Surgical operations and procedures
 Theatre fees
 Labour and recovery wards
 Anaesthetics for surgery
 Assistants at operations
 Ward accommodation
 Intensive care and high care units
 Deliveries (normal and Caesarean)
 Visits and consultations by a GP and/or
 Specialist (while hospitalized)
 Professional fees
 X-rays and pathology (while hospitalized)
 Physiotherapy
 Ultrasound scans (pregnancy related)
 Ultrasound scans (other than for pregnancy)
 MRI and CT scan (while hospitalized)
 Blood transfusions
 Internal prostheses
 Medicine dispensed and used in hospital
 Medicine received on discharge from hospital 100% of cost (Maximum 14 days)
 Organ Transplants
 Maximum of 2 scans per pregnancy
 Emergency evacuation and Ambulance services
 World Wide Emergency cover for 60 days cumulatively within any membership
year
 Pre-existing and HIV cover with a sub limit of TSH. 10,000,000/-
FREE Additional Benefits*
 Daily cash of TSH. 22,500/- per day applicable after 3 days of admission up to 180
days
 Personal accident (Accidental Death) cover of TSH. 9,000,000/-
 Critical illness covers of TSH. 4,500,000/-
 Last expense of TSH. 1,800,000/-
 15 days cover for rehabilitation*
 Child Guard (PA for Children) cover of TSH. 1,800,000/-
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9. SUPERIOR PLAN
HOSPITALISATION (ANNUAL LIMITS TSH. 36, 000,000/- per person)
HOSPITAL: - All hospitals in our panel of Medical Service Providers within the East Africa
Region.
CAPACITY: - Ward Bed
Includes the following while the patient is hospitalized:
 Surgical operations and procedures
 Professional fees
 Theatre fees
 Anaesthetics for surgery
 Assistants at operations
 Ward accommodation
 First Emergency Caesarean Section
 Intensive care and high care units
 Visits and consultations by a GP and/or
 Specialist (while hospitalized)
 X-rays and pathology (while hospitalized)
 Physiotherapy
 Ultrasound scans (other than for pregnancy)
 MRI and CT scan (while hospitalized)
 Blood transfusions
 Internal prostheses
 Medicine dispensed and used in hospital
 Medicine received on discharge from hospital 100% of cost (Maximum 14 days)
 Emergency evacuation and Ambulance services
 World Wide Emergency cover for 60 days cumulatively within any membership
year
 Pre-existing and HIV cover with a sub limit of TSH. 6,000,000/- on the illness limit.
FREE Additional Benefits*
 Daily cash of TSH. 22,500/- per day applicable after 3 days of admission up to 180
days
 Critical Illness Cover of TSH. 4,000,000 /-
 Personal accident (Accidental Death) cover of TSH. 9,000,000/-
 Last expense of TSH. 1,800,000/-
 15 days cover for rehabilitation*
 Child Guard (PA for Children) cover of TSH. 1,800,000/-
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10. ADVANTAGE PLAN
HOSPITALISATION (ANNUAL LIMITS TSH. 27,000,000/- per person)
HOSPITAL: - All hospitals in our panel of Medical Service Providers within the East Africa
Region.
CAPACITY: - Ward Bed
Includes the following while the patient is hospitalized:
 Surgical operations and procedures
 Professional fees
 Theatre fees
 Anaesthetics for surgery
 Assistants at operations
 Ward accommodation
 First Emergency Caesarean Section
 Intensive care and high care units
 Visits and consultations by a GP and/or
 Specialist (while hospitalized)
 X-rays and pathology (while hospitalized)
 Physiotherapy
 Ultrasound scans (other than for pregnancy)
 MRI and CT scan (while hospitalized)
 Blood transfusions
 Internal prostheses
 Medicine dispensed and used in hospital
 Medicine received on discharge from hospital 100% of cost (Maximum 14 days)
 Emergency evacuation and Ambulance services
 World Wide Emergency cover for 60 days cumulatively within any membership
year
 Pre-existing and HIV cover with a sub limit of TSH 4,000,000 on the illness limit.
FREE Additional Benefits*
 Daily cash of TSH. 22,500/- per day applicable after 3 days of admission up to 180
days
 Personal accident (Accidental Death) cover of TSH. 9,000,000/-
 Last expense of TSH. 1,800,000/-
 15 days cover for rehabilitation*
 Child Guard (PA for Children) cover of TSH. 1.800,000/-
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11. CORPORATE PLAN PRODUCTS – BENEFITS & SERVICES
The corporate plans have similar benefits; however the annual limits and sub limits differ
from one plan to the other as shown in the table below.
A. CORPORATE PLANS
TSH 1,800,000 TSH 3,600,000 TSH 5,400,000 TSH 7,200,000 TSH 9,000,000
TSH
10,800,000
TSH 12,600,000 TSH
18,000,000
TSH 36,000,000
Hospitals: All hospitals in Tanzania only 100% cover
Capacity: General Ward
Includes the following while the patient hospitalized:
 Surgical operations and procedures
 First emergency caesarean section up to TSH. 1.8M /- per annum
 Professional fees
 Theatre fees
 Anaesthetics for surgery
 Assistants at operations
 Ward accommodation
 Intensive care and high care units
 Visits and consultations by a GP and/or Specialist (while hospitalized)
 X-rays and pathology (while hospitalized)
 Physiotherapy
 Ultrasound scans (other than for pregnancy).
 MRI and CT scan (while hospitalized)
 Blood transfusions
 Internal prostheses
 Medicine dispensed and used in hospital
 Medicine received on discharge from hospital 100% of cost (max 15 days’ supply)
 Pre-existing and HIV cover up to sub-limit of the inpatient cover.
FREE Additional Benefits*
 Emergency road rescue services (Ambulance Services)
 Emergency Medical evacuation for members with cover limits of TSH. 18,000,000
and above only
 Last expense for principal members TSH 9,000,000
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12. OUTPATIENT SERVICES
Plan Limit
Plan 2500 TSH. 2,500,000
Plan 1800 TSH. 1,800,000
Plan 1350 TSH. 1,350,000
Plan 900 TSH. 900,000
MEDICAL SERVICE ACCESS
These are exclusively obtainable from our selected panel of outpatient Medical service
providers dependent on inpatient cover. General practitioners and specialist are seen on
referrals only.
Includes the following outpatient services which are:
 Outpatient consultations
 Diagnostic examinations,
 Injections and procedures performed at a primary care level in a doctor's
consultation room.
 Prescribed medicines (including acute medication – medication for pre-existing &
Terminal conditions)
 X-rays, Pathology, Scans and MRI
 ECG exams
 Antenatal and postnatal care
 Minor trauma treatment
DENTAL PLAN: Limit of TSH. 360,000/=
Covers dental consultations and gum diseases. This cover includes the following services:
 Routine dentistry
 Extractions
 Fillings (except precious metals)
OPTICAL PLAN: Limit of TSH. 450,000/=
Covers optometrist consultations and eye examinations, spectacles, frames and contact
lens.
This cover includes the following services:
 Routine ophthalmology/optical consultations
 First prescription of frames
 Prescribed lenses and replacement of lens
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13. EXPECTED OUTCOMES
 Inception Report: This will contain methodology, estimated cost and a work plan for
the contract. The proposal shall be presented for consideration to your offices.
 Flexible & powerful Reporting: capability ensures that the client can leverage on all
member data information thus enhancing clinical and financial insight on the part of
the client.
 Improved Health Outcomes: This is achieved through our disease management
programme whereby our main focus is a “shift from illness to wellness”. The
programme enhances the member’s ability to manage their chronic conditions
through a host of management techniques therefore remaining healthy and leading
a productive life.
 Open Days And Educative Workshops And Seminars: This will be organized in
conjunction with the management team from your company and provides the
employees and their families with a forum to address various health issues by way of
health talks on topical health related issues i.e. Diabetes, HIV and its management,
Stress and Obesity. Members also have the opportunity to consult with Nutritionist and
participate in voluntary testing for HIV, Blood sugar, free vaccinations for Hepatitis,
Typhoid, Polio or any other that may be recommended by Resolution Health based
on treatment trends.
 Realise Savings On Costs: By the Insurer outsourcing the medical services, additional
savings can be realised by the Scheme because of increased efficiencies & minimal
waste. Our systems have been developed specifically for hospital utilisation
management allowing for accurate management and analysis of hospital accounts.
 Timely Delivery of Services & Improved Customer Satisfaction: We have a dedicated
call centre which is available 24/7. The call centre is staffed by qualified nurses in
Tanzania, Kenya and Uganda and will provide identification for various processes
namely trauma recovery, case management, disease management. This essentially
means that your members can access services at any time e.g. member verification,
benefit verification etc.
 Electronic Medical Records: All members under your company will be profiled into
the Resolution Health Membership Information system enabling quick access and
retrieval of essential information in order to enable making decision quick and
efficient within the East Africa region.
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14. WHY US
Resolution Insurance Ltd. is committed to providing a level of service that is second to
none. Dedicated personnel are highly trained to deal with all aspects of your Healthcare
Insurance in a professional and understanding manner. The levels of benefits we have
negotiated with our Insurers are based on research and offered at a truly competitive
price.
Uniqueness of Resolution Health products
 Medical cover for life
 Covers chronic conditions like hypertension, diabetes and asthma for our corporate
clients
 Worldwide services provided by SOS International Assistance
 Dental Services are included in our covers
 Optical Services are included in our covers
 Pre-existing conditions are covered
 HIV cover for both corporate clients and individual clients is offered
 Funeral/Last expense cover
 Maternity benefit included
 Wide network of service providers in Tanzania and East Africa in general
Why are we different?
 We are well capitalized beyond regulatory requirements
 Entire risk transferred to underwriters and re-insurers
 Professional indemnity cover of $ 250,000
 Performance bonds and high cash deposits with providers
 Continuous product innovation with design team which include actuaries and
Involves the underwriters
 Compliance with regulation requirements
 Not directly involved with care delivery thus ensuring independence in evaluating
services
 Have studied reasons for the problems in the industry and set up management
systems ensure sustainability
 Only involved in health care financing. We do not own ambulances, clinics or
hospitals
 Use managed care principles to manage healthcare costs ensure quality of services
Resolution Insurance Limited. Tan House, 6th
Floor, Plot No 34/1 Victoria Area, Along Ali
Hassan Mwinyi Road.
P. O. BOX 105486 Msasani, Dar es Salaam, Tanzania. Tel: 255-22-2664435/36/37/38.
Fax: 255-22-2664439. Email: info@resolution.co.tz Web: www.resolution.co.tz
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15. _______________________________________________________________________
My Health, My Life, My Resolution
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