A digital society
needs a digital ID
A seamless experience from
check-in to check-out
Remy Knecht | COO | Belgian Mobile ID

Check in Check out

Check in Check out

Think customer first
when rolling out
technology
Disrupt, re-invent and elevate the
customer experience

It’s built
on pure trust
Security is paramount

Remove
friction points
If you’re not fast and easy,
you will be replaced

Deliver
transparency
Use technology to keep
customers informed.
Manage their expectations.

Technology
Trust
Frictionless
Transparency
Don’t change everything,
but give at least an alternative
Avoid over-
personalization

A smarter way
to be you

Sign up Log in Confirm Sign

Time to unlock a smarter business
Customer Journey Diagram
Need
Discovery & Research Consideration
Purchase LoyaltyService

Let’s buy a car! And see what happens…
Discovery & Research Consideration
Configuration car
Sign up to safe
Dealer CRM
Car configuration
Email to test car
Login to book
test drive
Dealer CRM
Creation offer
Identify to create offer
Dealer CRM Dealer CRM

Let’s buy a car! And see what happens…
Validates offer
Sign contract
Dealer
Manufacturer
Purchase
Contracts loan
Sign loan
Buy insurance
Sign insurance
Insurance
company
Credit
Company
DIV
Service
Order
License plate
Identify
Call for
car delivery
Confirm
Call center

a smarter way to be you
@itsmeDigitalID
itsme.be