in 2008. We are a trusted advisor to Fortune 500s, leading businesses
and governments as well as correctional, healthcare and educational
institutions, not for profits, small and medium enterprises and pre-IPO
Our consultants and associates are recognized as thought
leaders in the areas of executive coaching, Lean deployment,
education/certification and methodology, strategy
development and deployment, process improvement,
enterprise and organizational change management, program/
project management and business and technological
Our successful partnerships are built on mutual trust and
respect. We establish trust with clients by first ensuring
you are seen, heard and understood. We approach each
engagement with humility, empathy and the utmost regard
for your situation. Our experience and expertise allows
us to share insights that will empower you and your team
to advance your objectives in a way you had perhaps not
thought possible. We are passionate about working side-
by-side with clients to tackle challenging issues and identify
and implement transformational and sustainable change. We
thrive on inspiring clients with new perspectives, allowing you
to realize your impossible futures.
We help you achieve success by partnering from conception
to completion. Our mission is “Your Business even Better.” We
only achieve this when you say so!
ORGANIZATIONAL MISSION, VALUES
AND CODE OF CONDUCT
Perspect Management Consulting’s organizational mission is
“Your Business even Better.” Our drive as an organization is to
ensure we add value to your overall business at each step
of our engagement.
• Integrity - We will represent our capabilities honestly, we
will maintain client confidentiality, we will seek information
only when necessary and we will not compromise our
reputation for special interests.
• Respect - We will listen to and value the talents and
beliefs of clients, partners and colleagues, we will exhibit
deferential regard for all manners of diversity, we will
exhibit truthfulness and empathy in an honest and
open manner, we will lead by example and we will
reward contribution and accomplishment consistent
with our values.
We thrive on inspiring clients with
new perspectives, allowing you to
realize your impossible futures.
CORPORATE OVERVIEW | 1INFO@PERSPECT.CA • WWW.PERSPECT.CA
• Teamwork - We realize that success can only be achieved
if we work as a team, be it with colleagues, clients or the
public at large.
• Customer Satisfaction - The goal of our team is to
understand client philosophies, processes, goals and
expectations so well that we think like clients think. We
empower our consultants with the authority and tools
to enable them to respond to client request at all times.
This allows our company to have a resource on each
engagement who ensures we adopt and effectively execute
a customer service philosophy that aligns to client needs.
We place a high value on functioning with integrity and
professionalism, providing a positive customer experience
each step of the way.
Through a combination of systems support, training and
performance management techniques, we ensure our
consultants possess professional services delivery knowledge
and customer service skills to seamlessly represent our firm to
clients. We truly believe that satisfied clients become repeat
clients, and this is the root of our success. By collaborating to
define your needs and providing dedicated services, we will
ensure all expectations are systematically met.
Code of Conduct
Perspect’s consultants continually strive to fulfill our mission
statement with all engagements, balancing this goal with
our organizational values of integrity, respect, teamwork
and, most importantly, customer satisfaction.
Our consultants are bound by the ethical standards of
the associations they are affiliated with and certified
by. Associations our consultants have ties to include the
Association of Professional Engineers and Geoscientist’s
of Saskatchewan, the Association of Certified Management
Consultants and the International Coaching Federation.
Unlike other firms, we do not employ a large base of full-
time employees providing generic business consulting
services. We deliver services requiring significant expertise,
often specialized education and certification and years of
experience, and are committed to delivering high-quality
deliverables and sustainable solutions for clients. We
therefore form Associate relationships with highly qualified
and specialized consultants throughout Canada and beyond
to meet client demand in the areas of executive coaching,
change management, strategic planning and deployment,
continuous improvement, business and technological
This model allows clients to partner with us and access not
only our full-time resources, but also a range of carefully
selected high-quality consultants/coaches under one
agreement. This business model has served our clients,
associates and firm well since inception as it protects us
against turnover, illness and other unforeseen circumstances.
We continue to expand our employee and associate base
with reputable, credentialed and experienced consultants to
ensure seamless and rich client service.
For more information on the above services please contact us
Corporate Overview Cont.
We ensure that each client is
seen, heard and uderstood on
We understand that only satisfied
clients become repeat clients -
you’re success is our success!
CORPORATE OVERVIEW | 2INFO@PERSPECT.CA • WWW.PERSPECT.CA
When a client’s strategic and operational situation is no longer ‘business
as usual’, we offer support in finding the most effective solutions. Our
expertise enables you to respond to unique opportunities, or confront
issues that are keeping your business from realizing its full potential, that
may fall outside your team’s core set of responsibilities.
As Certified Management Consultants (CMC), we bring
an objective viewpoint and a focused skill set to the task
of recognizing and resolving many types of challenges.
Furthermore, we can apply these skills to your business
however short the engagement. This structure makes our
resources less costly to engage than a full-time employee,
and also ensures your own employees are not diverted from
their core responsibilities.
We approach each situation with a structured diagnostic
process, which considers all aspects of the business: strategy;
marketing and sales; product development and process;
operations and order fulfillment; staff development and
management; and finance and administration.
We are able to get past the organization’s observable
problems, identify the underlying causes and partner with
your team to understand solutions. We also learn the
capabilities and limitations of the people involved and ensure
the priorities established and action plans developed engage
them effectively to ensure sustainability. We work with
leadership and management so they are aware of the need
to purposefully implement these plans, and to help them
establish a process to do so.
We provide professional services that complement your
team’s skills so they can continue to concentrate on their core
competencies as you refine your business practices.
We are there to partner with you as you grow and enhance
Our core focus areas include:
• Strategy Development and Deployment
• Leadership Development / Executive Coaching
• Continuous Imrovement / Lean
• Program / Portfolio and Change Management
• Integrated Innovation / Sustainable Growth
For more information on the above services please contact us
Our team has more than two
centuries of multi-functional
experience across nearly every
industry in five continents. This
allows us to provide turnkey
solutions when you need it.
MANAGEMENT CONSULTING | 1INFO@PERSPECT.CA • WWW.PERSPECT.CA
Regardless of the challenge, coaching is about bringing more depth and
focus. Often we find that people simply need a thinking partner to engage
in confidential, honest dialogue about complex issues.
The philosophy that Perspect has developed and employs
when engaging coaching clients is that - coaching is about
connecting with motivated individuals at a deep personal
level to uncover their genuine aspirations; humbly and
sincerely admiring and acknowledging them for their
greatness; understanding their holdbacks with empathy; and
boldly holding them capable to translate their vision to reality
through action by understanding who they need to be and
what they need to do.
Whether you’re a senior executive, a board member or a
leader in transition, when we work together you’ll receive
support and motivation to move forward. We use a laser-like
focus to evaluate your current performance, set realistic goals,
and start implementing a plan to achieve tangible results.
Top athletes employ coaches to help them achieve peak
performance. As executive coaches, we are skilled in
observing performance and providing thorough and sincere
feedback to help you set – and achieve – goals that push you
to be your very best.
The top 10 challenges we see senior leaders bring to
the table are:
1. My people don’t do what I need them to do.
2. Our team is not working well together.
3. We have a strategic plan, but it isn’t being implemented.
4. We need more collaboration across units.
5. I have a performance problem with a member of my team.
6. The culture here needs to change.
7. I am burning out in my job and feel overwhelmed.
8. I am taking on a new role and want to be sure that
9. I need to communicate with more impact.
10. I need to figure out what’s next for my career, and how
to get there.
Regardless of the challenge, coaching is about bringing more
depth and focus. Often we find that people simply need a
thinking partner to engage in confidential, honest dialogue
about complex issues. We will help you bring clarity to your
goals and develop a plan of action to achieve them.
An International Coach Federation study outlines the benefits
of receiving coaching:
• 96% of coaching clients said they would repeat the
• 70% of clients saw an increase in work performance
• 80% noticed a positive change in self-esteem as a result of
working with a coach
Typical coaching return on
investment is between 600% and
800% (ICF Global Study)
We understand that entering into a coaching relationship can
be intimidating, overwhelming, a source of anxiety, and it can
also be the start of a rejuvenated career and personal life in
which you feel challenged, fulfilled, and satisfied. Stepping
outside of your comfort zone is never easy, but knowing what
to expect and what you will ultimately gain from the coaching
process, can relieve your worries and you begin on secure,
If you are interested in learning more about Executive
Coaching, we invite you to book a free coaching conversation
Contact us at email@example.com.
EXECUTIVE COACHING | 1INFO@PERSPECT.CA • WWW.PERSPECT.CA
Change is not new, but the pace and enormity of change that
businesses confront today can make it difficult to maintain
forward momentum. We help your business and your people
adjust to and adopt change. We use (in part) Prosci’ ADKAR
Change Management methodology for implementing and
sustaining change within an organization. ADKAR is a goal-
oriented change management model that allows change
management teams to focus their activities on specific
business results. The ADKAR focuses on five key goals:
Awareness of the need to change
Desire to participate and support the change
Knowledge of how to change and what the change looks like
Ability to implement the change on a day-to-day basis
Reinforcement to keep the change in place
Perspect further delivers a comprehensive organizational
change management approach by providing Portfolio
Change Management (PCM) and Enterprise Change
PCM is used to evaluate and manage numerous change
initiatives projects simultaneously, providing detailed insight
as to the impact of the concurrent changes on your business
from numerous perspectives. Most often leaders and
managers only examine change on a project-by-project basis,
which does not expose the cumulative impact of change on
your business. By conducting portfolio change management
exercises, we are able to identify forthcoming aggregate
impacts on schedules, budgets and, most importantly,
people, thereby allowing teams to make critical risk decisions
regarding schedule collision and resource saturation. Absence
of this results in lower levels of change adoption, proficiency
and utilization, which ultimately negatively impacts your
ECM is conducted to assist organizations in institutionalizing
change management practices, processes, capabilities and
competencies across the enterprise. ECM is about making
effective change management the norm in the organization,
where applying change management becomes standard
We believe that only through effective, disciplined and
supported Organizational Change Management efforts can
your business realize the true ROI of project investments.
We are ready to support your leadership team as you seek
to maximize project returns.
For information on these sercvices contact us at info@
We believe that only through effective, disciplined and supported
Organizational Change Management efforts can your business realize the
true ROI of project investments.
We partner with your team to
develop sustainable change
management capabilities and
Enterprise, Portfolio and Organizational
INFO@PERSPECT.CA • WWW.PERSPECT.CA ENTERPRISE, PORTFOLIO AND ORGANIZATIONAL CHANGE MANAGEMENT | 1
Continuous Improvement / Lean Consulting
The development of an engaged culture of continuous improvement, which
encourages people at all levels of the organization to identify, simplify and
streamline the services that the customer needs, is how organizations will
succeed at addressing key business challenges.
Depending on the state of your Lean journey, we may make
use of our Lean Maturity Self-Assessment tool1
. The objective
of the assessment is to measure the current and desired levels
of Lean performance in a variety of areas to help your senior
management identify, understand and prioritize key areas
A roadmap report would highlight the gap measurements
of the current and desired levels of Lean performance in a
variety of departments within your organization. This helps
leadership identify, understand and prioritize key areas
that require attention, and equips your organization with
information to better direct efforts toward creating and
sustaining a culture of continuous improvement. Based on our
findings of the assessment, we will work with you to develop
a realistic Lean roadmap aligned with your organizational
mandates as indicated during the assessment phase.
Lean Deployment Methodology
Depending on long-term goals, priorities and roadmap, we
then work with you to select the Lean Deployment Model
most appropriate for your organization. We have designed
a model to guide organizations through the Lean deployment
process to achieve optimal uptake, scale, improvement and
This Lean Deployment Model focuses on five key elements
of business transformational change – People, Strategy,
Processes, Culture and Systems and is based on a phased
implementation approach – Assess, Mobilize, Initiate, Integrate
and Sustain. This approach enables organizations to achieve
and sustain operational improvement and performance, and
to create a culture of continuous improvement. For details see
To be truly successful, all employees must be ready to adopt
Lean at an organizational level over time. Lean thinking
should be based on three main principles:
1. Removing overburden – making life easier for employees
and respecting people
2. Waste removal – eliminating waste as defined by
the customer, not the organization
3. Levelling activities – reducing peaks and troughs
Too often, organizations begin by trying to remove waste
through the adoption of select tools in complete isolation
Too often organizations focus
solely on elimination of waste,
while failing to focus on the
customer and engage employees
– the result, alienation of both.
Perspect has developed a comprehensive Lean Maturity Self-Assessment tool based on the Lean Enterprise Self-Assessment Tool (LESAT)
from Massachusetts Institute of Technology (MIT). The Lean Maturity Self Assessment tool evaluates the maturity of Lean deployment for
37 indicators in six key areas.
CONTINUOUS IMPROVEMENT / LEAN CONSULTING | 1INFO@PERSPECT.CA • WWW.PERSPECT.CA
of the needs of the customer, the strategic need for change
and the needs of the employee. The result often is minimal
delivery of value to the customer, a misalignment to
organizational strategy and a failure to engage employees. In
fact, the approach of focusing only on waste removal can be
alienating to employees. In contrast, starting with the facet of
removing overburden can result in a much more sustainable
approach to the development of a cultural of continuous
improvement and engagement.
If applied effectively in its entirety, Lean thinking becomes
a way of life for an organization, changing the focus of
management from optimizing separate technologies,
assets and departments to optimizing the flow of services
through entire value streams that flow horizontally across
departments to stakeholders (including customers). Silos in
organizations are responsible for up to 30% of inefficiencies;
Lean strategies redress this.
Eliminating waste along entire value streams, instead of
at isolated points, creates processes that generally need
less human effort, capital and time to deliver higher-
quality services compared to traditional business systems.
Organizations are able to respond to changing customer
desires with increased variety and quality while decreasing
response times and costs. Also, information management
becomes much simpler and more accurate, allowing for
the transparency and accountability demanded in the
The development of an engaged culture of continuous
improvement, which encourages people at all levels of the
organization to identify, simplify and streamline the services
that the customer needs, is how organizations will succeed
at addressing key business challenges. Employees will take
pride in their work, knowing they are making a difference to
their customers because they are designing and delivering
programs and services that people need and want.
For more on Perspect’s Lean Philosophy, see
Our team has experience delivering Lean training, certification
and appropriate support at all levels across a variety of
organizations through individual Lean projects and full Lean
transformations. We can provide insight, based on best
practice deployments, to help staff members achieve and
sustain improvements while growing internal capacity.
We focus on building internal expertise in your organization
through knowledge sharing. Our aim is to support
organizations throughout a continuous improvement journey
as required. Many consulting firms call themselves Lean or
Six Sigma, holding a kaizen or value stream mapping event
and then handing off a plan to their client to implement. At
Perspect, we partner with you to transfer knowledge and
advance thinking, propelling your team’s capabilities to a
whole new level.
We create environments where your leaders help employees
learn deeply about themselves, their processes and how they
can harness them to improve your business. We design work
for collaborative, enterprise-wide stability and improvement.
In turn, 100% of the organization is able to contribute to its
greater good. By working side-by-side with your team, we
will help you unlock the ingenuity within your company,
thus positioning your products and services for even stronger
Key tools we leverage include:
• Hoshin Kanri (strategic deployment) leading to a Lean
culture - http://perspect.ca/services.html
• Enterprise Value Stream Mapping and Analysis (EVSMA) -
• Lean Facility Design - http://perspect.ca/services.html
• Value Stream Mapping for process improvement (three- to
four-day on-site events)
• 5S, Kaizens, etc.
For a sample of our full value stream mapping event agenda
and suite of available client tools, please email us at
Continuous Improvement / Lean Consulting Cont.
INFO@PERSPECT.CA • WWW.PERSPECT.CA CONTINUOUS IMPROVEMENT / LEAN CONSULTING | 2
We understand that for you to be competitive in local, national and global
markets, you need to infuse more innovation into your products and
services. You need to transform quickly and cost effectively.
As leaders, you likely expect technology to be the main
enabler of innovation. You are not alone; most CEOs are
looking to use technology to gain both efficiencies and
differentiation simultaneously. However, the best technology
cannot deliver success without focus on business strategy
and outcomes. It is imperative to have a clear vision of where
the company is headed, as this will define and set the context
role innovation will play in enabling profitable growth, help
determine the type of innovation you want to drive and
establish how to organize effective change.
Innovation can present itself in various forms, whether in a
technology change that determines the products and services
you deliver, in a business model change that defines the value
you deliver or even in a unique organizational structure that
creates resource efficiencies. Innovations can be incremental,
breakthrough or radical.
We can work with you to create a culture of continuous
innovation and establish appropriate processes that integrate
innovation in the way your leaders and employees conduct
business on a day-to-day basis.
Our experience has been that often the above needs are in
conflict, as focusing resources on today’s business distracts
from exploring and developing new opportunities. When this
happens, it can beneficial to have an outside partner to assist
in cultivating an unbiased and objective mindset in identifying
We can work with your team to analyze the situation or
opportunity and provide our perspective on how to move
forward to achieve desired objectives. We use both analytical
tools and collaborative techniques to reveal how your current
or future state operations may look. Our methods include
business model prototyping, data visualization and integrated
(For a brief presentation on Integrated Innovation by Perspect,
Integrated innovation is the coordinated application of
scientific/technological, social and business innovation
to develop specific solutions to complex challenges. This
approach does not discount the singular benefits of each
of these types of innovation alone, but rather highlights the
powerful synergies realized by aligning all three.
We have had the great fortune to assist clients bring
new products and services to market in the agriculture,
transportation, healthcare, telecommunication, information
technology, buildings infrastructure, aerospace, oil and gas,
retail and engineering markets.
For more information on the above services please contact us
We assist you in bridging
technology, business and social
innovation to maximize your ROI.
We collaborate with you to
develop growth strategies,
enhance innovation capabilities
and innovate solutions that
improve the world.
INNOVATION PARTNER | 1INFO@PERSPECT.CA • WWW.PERSPECT.CA
We provide strategic business advice, governance and program design
services in early phases. We believe strongly that applying the art of project
management requires experience and leadership that goes beyond the
science of managing and delivering projects.
Not only do we have the experience to roll-up our sleeves to
help drive your high-priority project to successful completion,
but we also have the expertise to mentor your personnel
through the process of adopting a more structured approach.
If you require a customized approach, we will work to deliver
near-term successes on your projects while moving your
We provide a range of portfolio, program and project
advisory services that help you identify ways to improve
your project management capabilities and work with you
to design and implement improvements. We have acted
for numerous clients as an impartial member on Executive/
Program Steering Committees to assist with critical program
decisions. We provide strategic business advice, governance
and program design services in early phases. We believe
strongly that applying the art of project management requires
experience and leadership that goes beyond the science of
managing and delivering projects.
A key differentiator in our approach to project/program
management is the way in which we integrate change
management. We work with end user agencies to understand
the organizational, process and cultural change that may
require focus for adoption. Change Management and ongoing
sustainment of changes are very important elements in
successful implementation of programs and projects.
Our consultants will work with you to provide comprehensive
Organizational Change Management (OCM) solutions to help
prepare you for business and technology-related change, and
enable successful execution through the transformation.
We strongly believe that the key contributors to successful
• Effective and strong executive sponsorship;”
• Buy in from front-line managers and employees;”
• Strong change management team;”
• Continuous and targeted communication;”
• Well-planned and organized approach.”
In light of this, the team will work closely with clients to
establish a high-level change management strategy and
communication plan that is focused on addressing the key
Our project managers are certified Professional Project
Managers (PMP) as well as Certified Change Managers. Many
have additional business and technical certifications.
For more information on the above services please contact us
Our commitment to quality
includes executive oversight
on every engagement and
unmatched attentiveness to the
relationship we build with each
of our clients.
Portfolio, Program and Project Management
INFO@PERSPECT.CA • WWW.PERSPECT.CA PORTFOLIO, PROGRAM AND PROJECT MANAGEMENT | 1