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Your Retrospective
Format Doesn't Matter
Colleen Johnson
Lean Origins
WWW.SCATTERSPOKE.COM
• Kaizen: Change for the Better, Continuous
Improvement
• Five Whys: Asking why 5 times to get to root cause
• Toyota Kata: Four stage improvement process
1. Define of a vision or direction
2. Grasp the current condition
3. Define the next target condition
4. Move toward that target condition iteratively
• Deming Cycle: Plan  Do  Check  Act
• Hoshin Kanri: Alignment toward strategic goals
Why We Retro
WWW.SCATTERSPOKE.COM
• Inspect on current practices, process and team dynamics
• Build open channels of communication and trust
• Create a space to give feedback and be heard
• Brainstorm solutions and improvements collaboratively
• Establish ownership of process and team practices
• Review regularly for continuous growth and modifications
that fit the current needs of the team
WWW.SCATTERSPOKE.COM
What We Hope to Gain
• Cadence for review
• Collaboration skills
• Autonomy of process
• Ownership of solutions
• Investment in improvement
• Fitness for purpose
WWW.SCATTERSPOKE.COM
Five Stages of Retrospective
1. Set the stage
2. Gather data
3. Generate insights
4. Decide what to do
5. Close the retro
WWW.SCATTERSPOKE.COM
Typical Approach
Went Well  Not So Well  Needs Improve
WWW.SCATTERSPOKE.COM
What We Recall
• Serial position effect is the tendency to recall the first
and last items in a period of time better than the in the
middle
• Mood congruent memory bias is the improved recall of
information congruent with one's current mood
• Confirmation bias is the tendency to recall information
in a way that confirms one's beliefs or hypotheses
• Recency bias is the name for the heavy influence that
recent experience can have on our decision making
WWW.SCATTERSPOKE.COM
Subjective Feedback
• personal
• individual
• emotional
• instinctive
• intuitive
WWW.SCATTERSPOKE.COM
A Different Perspective
• We don’t get a full picture
• We only hear the loudest voice
• We set the tone for others
• We get stuck in the same conversations
• We don’t see trends or patterns
• We wait our turn to air our grievances
WWW.SCATTERSPOKE.COM
Start with Safety
• Prime Directive
• Safety Check
• Rotate Facilitators
• Create Space
• Anonymous Feedback
• Address Judgement
WWW.SCATTERSPOKE.COM
Stats and Facts
• Look at team performance metrics
• Note increases or decreases
• Think outside your tool set
• Consider team capacity
• Quantify impacts of events
WWW.SCATTERSPOKE.COM
How
We are finding
a lot of low
level bugs in
test.
• How many bugs were found
in the testing phase?
• Is this more or less than
previous iterations?
• How can we quantify its
impact to the sprint?
WWW.SCATTERSPOKE.COM
Past Retros
• Follow up on action items
• Highlight items that carry over
• Look back more than one retro
• Evaluate trends and common patterns
• Emphasize repeat issues
WWW.SCATTERSPOKE.COM
How
Review new
items to the ‘To
Do’ column at
stand up.
• How can we reframe the action
item to make it more
accountable?
• Who can be the owner of this
action?
• What other events can trigger a
reminder to the team?
WWW.SCATTERSPOKE.COM
Observations
• Ask open ended questions
• Consider how you felt
• Consider how others felt
• What contributed to these feelings
• What was going on around you
WWW.SCATTERSPOKE.COM
How
We are over
committing to
our Sprints.
• Did you feel good about that
commitments up front?
• What things did you see that
made you feel this was too
much work?
• When did you begin to see this?
WWW.SCATTERSPOKE.COM
Kudos
• Share appreciations inside and
outside of the team
• Make sure the get back to the person
• Set the tone for positive feedback
• Create a culture of appreciations
• Make it fun and rewarding
WWW.SCATTERSPOKE.COM
How
Learned more
about back
end from
pairing.
• Who were you pairing with?
• What did they teach you?
• How did it help you?
WWW.SCATTERSPOKE.COM
Events
• What took place and when
• Consider impacts of events
• Leverage calendars as reminders
• Look to events to trigger memories
• Build a shared experience
• See the whole picture
WWW.SCATTERSPOKE.COM
How
Production
outages pulled
us away from
stories.
• When was the outage?
• How long did it last?
• What happened before/after?
• What caused the outage?
WWW.SCATTERSPOKE.COM
But Formats are FUN!
Stats
Past
Observations
Kudos
Events
• Wishes to Actions
• DAKI
• Four L’s
• Time line
• Sailboat (or race car)
• Spider chart
• Four boxes
• Futurespective
WWW.SCATTERSPOKE.COM
Send me pictures of your Retros!
COLLEEN@SCATTERSPOKE.COM
ScatterSpoke
@scatterspoke
Improving
the way
Teams
Improve.

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Your Retrospective Format Doesnt Matter