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Presentation on “How to Manage Conflict at the Workplace”

  1. How to Manage Conflict at the Workplace?
  2. Conflictmanagement and resolutionis a challengethat managers face inthe corporate world
  3. What is Conflict?
  4. Conflictmay be definedas frictionbetween individualsdue to differencesof opinions,ideas, beliefs,values, needs or objectives.
  5. Types of Conflict
  6. Intrapersonal conflict
  7. Interpersonalconflict
  8. Functional conflict
  9. Intergroupconflict
  10. Whydoes conflict arise?
  11. No two peoplearealike
  12. Seethings differently
  13. Different ideologies
  14. Different approachesto problem- solving
  15. Poor communicationchannels
  16. Competitionfor limitedresources
  17. Differencesin goalsand values
  18. Organizationalinter-departmentfriction.
  19. Effects of conflicts
  20. 1. Positive effects ofconflicts
  21. Triggers the needfor searching for new facts and solutions.
  22. Improvesgroup cohesiveness
  23. 2. Negativeeffects ofconflicts
  24. Reducesproductivity
  25. Delays the decision-makingprocess
  26. How do you deal with conflict situations?
  27. Negotiate
  28. Solvethe problem
  29. Conceptualskills
  30. CommunicationSkills
  31. 1. Listening 2. Asking Question
  32. Assertiveaction
  33. Manageemotions andtempers
  34. Resolve the conflictin ahealthy way
  35. Be politeand respectful
  36. Conclusion
  37. “Conflictarises when a difference betweentwo (or more) people necessitates changein at least one person in order for their engagementto continueand develop. The differences cannot coexist withoutsome adjustment”. - Jordan (Courage in connection: Conflict,compassion, creativity)
  38. To readarticleson similartopics, pleasevisit blog.commlabindia.com
  39. Thank You