Many brands from banks to telecom providers offer self-care services on mobile platforms to a large number of customers. Are these mobile apps and mobile-optimized websites up to today’s standards? Aren’t there new directions that providers should try? How about making self-care services personal, empowering and relevant? We can focus on e.g. our customer’s family and web-connected objects like a car or alarm system, and create apps that have a chance to truly engage users on a daily basis, converting them to loyal customers.

35. TEAMWORK
MERGING ROLES
ITERATIONS
MINIMUM DELIVERABLES
USERS INVOLVED

36. thinks
strategic
great with
clients
bilds html
prototypes
ux producer
seasoned
ux
researcher
sometimes
highly visual
wireframes

37. graphic
artist
Photoshop
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